Errors in OEM with Diagnostics Pack

all,
when login as oracle, the user used to install oracle9i and oem I can access diagnostics pack under oem. However when accessing it as different user and clicking on diagnostics pack and login in I am getting this:
VTD-0123: Error connecting to target PROD
No Collection Cartridge of this service type are available.
Any idea? Thanks.

Please read note 278967.1 on metalink.

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