Errors in TVSU
First let me thank Lenovo for bringing back TVSU. The new system works perfectly, but with the new version a previous errors still occurs when I update.
I have a program called Notepad++ installed on my system and whenever an update gets installed this program pups up and opens the file "C:\WINDOWS\x"
At this time the update program stalls. Even after closing the window. I have to forcefully close the unpack proces in Task Manager to continue with the installation which for (almost) all programs continues without a hitch. Notice this happens for every package that gets upacked...
Here is a screenshot of the subtree of TVSU: http://yfrog.com/5dtasksp
I can close the Notepad++ process just by closing the windows but the Extract proces 7vba11ww.exe keeps running and waiting for nothing while all the files already have been extracted. I have to kill this proces before the Setup.exe file will be started.
Any idea why this might happen?
Furthermore I have a problem with the Bluetooth update package (the previously mentioned 7vba11ww.exe). When this is run the setup exits very quickly and TVSU says the update was succesful. But the unfonrtunately the Logs tell something different:
Product: Bluetooth Software -- Interne fout 2229. , LaunchCondition, SELECT `Condition`, `Description` FROM `LaunchCondition`
Any help with these problems would be very much appreciated.
Kind regards,
Michiel Appelman
I forgot to add, contents of C:\WINDOWS\x are:
[InstallShield Silent]Version=v6.00.000File=Log File[ResponseResult]ResultCode=0[Application]Name=ThinkVantage Access ConnectionsVersion=1.00.000Company=LenovoLang=0013
Message Edited by michiela on 06-01-2009 05:52 PM
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Hello,
You can download the latest version of the ThinkVantage System Update from here.
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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dear all,
TVSU 4 can not run with messege at Microsoft Visual C++ Runtime Library dialog box :
Runtime error!
Programs: C:\Program Files\Lenovo\System Update\tvsu.exe
This application has requested the Runtime to terminate it in unusual way. please contact the application's support team for more information.
what problem at my system? anyone have suggestion?
zac,Hi all,
I came here to research the same issue. Running tvsukernel directly works for me. I did not try the compatibility mode method. (Why having a 646KB binary to launch a 193KB binary is beyond me, but I am glad the direct run method works.)
Maverick -
TVSU problem - "An error occurred while downloading package"
During packages retrieval at about 17% TVSU displays message box: "An error occurred while downloading package".
In the Event Viewer I can see error event with id 36871, source Schannel and description:
"Critical error during authentication of SSL client. Internal error code: 10013" (translated by myself from my native language)
TVSU 4.00.0046, T410, Windows 7 Enterprise, x64, SP1, IE9.
Have you got any ideas how to solve this problem?
Regards,
Wojtek
And last lines from my TVSU log:
Info 2011-05-11 , 11:39:12
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info 2011-05-11 , 11:39:12
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe 2011-05-11 , 11:39:13
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>2518EYG</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
Exception:
Message: Połączenie podstawowe zostało zakończone: Wystąpił nieoczekiwany błąd przy odbiorze.
Type: System.Net.WebException
w System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
w System.Net.HttpWebRequest.GetRequestStream()
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info 2011-05-11 , 11:39:13
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Exception setting the request content
Info 2011-05-11 , 11:39:13
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe 2011-05-11 , 11:39:13
w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2011-05-11 , 11:39:13
w Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2011-05-11 , 11:39:13
w Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvsu.Engine.Task.Task.Start()
w Tvsu.Engine.Task.Task.StartExecution()
Info 2011-05-11 , 11:39:13
w Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting FAILED status.
Info 2011-05-11 , 11:39:13
w Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvsu.Engine.Task.Task.StartExecution()
w Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
w Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2011-05-11 , 11:39:13
w Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
Message: Showing ERROR Message: < An error occurred while downloading packages. >
Info 2011-05-11 , 11:39:16
w Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0w454385,
What is your TVSU version? There was a glitch yesterday and it's fixed. I guess your case may be related to that incident.
Check out these 2 threads. They are actually having same solutions.
http://forum.lenovo.com/t5/ThinkVantage-Technologies/Thinkvantage-System-Update-3-14-0031-Failure/td...
http://forum.lenovo.com/t5/ThinkVantage-Technologies/System-Update-4-odd-behavior-in-ThinkVantage-To...
If your version is 3.15 / 4.01, please:
Un-install current TVSU, reinstall TVSU version 3.14 (Win XP) or 4.0 (Win 7/Vista) by dowloading from Lenovo Support site,
Otherwise, you can try running driver update again.
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
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TVSU "an error occurred while gathering user information"
I am getting this error on E20 4220CTO. I was told by tech support one/some of the windows files were bad and that was why it didn't run. I don't believe that response as everything else works just fine--except TVSU--and the tech gave me no idea which windows files might be bad. I am running version 4.03.0012. Is there any fix out there?? I do not manually update the registry.But I have run a registry cleaner and reinstalled latest verion of TVSU same problems. I also did a windows repair on NetFramework 4.0. I am running Win7-SP1 64-bit. I understand there is a beta Ver. 5 out for TVSU, if yes, where can I get it???? Or is there a different fix? I have checked the mapping interface.xml file and my version of Windows appears correctly there. Any help would be appreciated.
OS was preinstalled Win 7-64 bit but I have updated monthly when MS issues new releases. Copy of log file below:
[ThinkVantage System Update build: 2012-5-11 4.03.0012] 6/19/2012 8:08:14 PM
Info 2012-06-19 , 08:08:15 at Tvsu.Environment.EnvironmentManager..ctor() Message: Starting Environment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: Starting the instance of NLS@Runtime
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: The active language is: EN The default language is: EN The OS language is: EN The language loaded type is: OS
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Obtaining information from the Enviroment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Ends...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Sending Values to the SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Starting Validation Process!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All validations have been processed!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Writting to the registry...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All values were saved on the Registry!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Reloading Scheduler
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - The Scheduler was reloaded
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: All values sent to SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager ends...
Severe 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Application runs with the framework: 2.0.50727.5456
Info 2012-06-19 , 08:08:15 at Tvsu.Engine.DataBase.InitializeDataBase() Message: Initializing the DataBase from file: updates.ser
Info 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Starting the Application
Warning 2012-06-19 , 08:08:15 at Tvsu.Gui.Util.Tools.get_SystemVendor() Message: The vendor was resolved to THINK
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: Starting GUI...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: MainFrame created successfully
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: GUI -- Welcome screen
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args) Message: Starting the Search process...
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Search screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.Util.ProgressThread.InitSearch() Message: GUI -- Reporting progress for the Search
Info 2012-06-19 , 08:08:20 at Tvsu.Sdk.SuSdk.GetSystemProperties() Message: Get the System Properties
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: PreTask
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: Start
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Starting the task
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: The current process is:HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the PreProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the StartProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile() Message: The chm help file is already present in the system
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: The test.properties file was not found, the normal Hello process will continue.
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: HelloProcess Started
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: Client level: HelloLevel_8_11_00
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting PROCESSING status.
Info 2012-06-19 , 08:08:20 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2012-06-19 , 08:08:20 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Direct connection found
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.SetCertificates() Message: Setting certificates...
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean) Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo) Message: Debug Log: Init method:GET
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml responseStatus:404
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse() at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: UDF download status is -> Failed
Severe 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type) Message: Running egather minimal.....
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2012-06-19 , 08:08:22 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args) Message: RC eGatherer: 0
Info 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: MTM received from eGather: 4220CTO
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: An error ocurred while using the MappingParser Exception: Message: Key cannot be null. Parameter name: key Type: System.ArgumentNullException at System.Collections.Hashtable.ContainsKey(Object key) at System.Collections.Hashtable.Contains(Object key) at Tvt.Mapping.Languages.get_Item(String tla) at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: A value could not be mapped when using the MappingParser or eGather execution failed Exception: Message: Error getting MappingParser properties Type: Tvsu.Engine.Process.MappingInterfaceException at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Task.Task.StartExecution() Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.Start() at Tvsu.Engine.Task.Task.StartExecution()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting FAILED status.
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e) Message: Error while gathering user information. Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.StartExecution() at Tvsu.Sdk.SuSdk.GetSystemProperties() at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Close System Update?
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Application will close now? True
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e) Message: User wanted to close System Update, or the package force a reboot.
Severe 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2012-06-19 , 08:08:32 at Tvsu.Engine.DataBase.ShutDownDataBase() Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2012-06-19 , 08:08:32 at Tvsu.Environment.EnvironmentManager.closeEM() Message: Closing Environment Manager.
Info 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Shut Down the Application -
T61P - System Update build: 5.02.0011 - Error occurred while gathering user information
I have issues with SU with my Lenovo t61p
Win8Pro x64
[Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
Info 2013-04-29 , 01:31:43
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2013-04-29 , 01:31:43
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2013-04-29 , 01:31:44
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Obtaining information from the Enviroment Manager...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Ends...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Sending Values to the SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Starting Validation Process!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All validations have been processed!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Writting to the registry...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All values were saved on the Registry!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Reloading Scheduler
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - The Scheduler was reloaded
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: All values sent to SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager ends...
Severe 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.6400
Info 2013-04-29 , 01:31:44
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:44
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2013-04-29 , 01:31:49
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2013-04-29 , 01:31:49
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_03_00
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2013-04-29 , 01:31:49
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2013-04-29 , 01:31:49
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2013-04-29 , 01:31:49
at Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2013-04-29 , 01:31:53
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 6458BS9
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: An error ocurred while using the MappingParser
Exception:
Message: There is not entry for the key SRM
Type: System.NullReferenceException
at Tvt.Mapping.Languages.get_Item(String tla)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: A value could not be mapped when using the MappingParser or eGather execution failed
Exception:
Message: Error getting MappingParser properties
Type: Tvsu.Engine.Process.MappingInterfaceException
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2013-04-29 , 01:31:53
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2013-04-29 , 01:31:53
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2013-04-29 , 01:31:53
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2013-04-29 , 01:31:55
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:55
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:57
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2013-04-29 , 01:31:57
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2013-04-29 , 01:31:59
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2013-04-29 , 01:31:59
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2013-04-29 , 01:31:59
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2013-04-29 , 01:31:59
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the ApplicationYou have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
Run windows update and make sure .netframework is current.
Did you upgrade from win 7? -
Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?
Team Lenovo,
I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
I've made sure no firewalls are active. Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options. I've tried to uninstall and reinstall and no change. I've also tried to run as an Administrator and no luck either.
I reviewed the logs that are located at:
C:\Program Files (x86)\Lenovo\System Update\logs
I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it. I did notice download.lenovo.com link when I try to reach it directly shows file not found???
[ThinkVantage System Update build: 2009-10-19 4.00.0024] 2/5/2011 4:13:45 PM
Info 2011-02-05 , 04:13:45
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2011-02-05 , 04:13:45
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2011-02-05 , 04:13:45
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.4952
Info 2011-02-05 , 04:13:45
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Warning 2011-02-05 , 04:13:45
at Tvsu.Gui.Util.Tools.get_SystemVendor()
Message: The vendor was resolved to THINK
Info 2011-02-05 , 04:14:11
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2011-02-05 , 04:14:11
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2011-02-05 , 04:14:11
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_8_05_80
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com
Info 2011-02-05 , 04:14:11
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2011-02-05 , 04:14:11
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:14
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 4389AB8
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): EN
MTM: 4389AB8
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2011-02-05 , 04:14:14
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2011-02-05 , 04:14:14
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting DONE status.
Info 2011-02-05 , 04:14:14
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:19
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
Info 2011-02-05 , 04:14:19
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info 2011-02-05 , 04:14:19
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe 2011-02-05 , 04:14:19
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
Exception:
Message: The underlying connection was closed: An unexpected error occurred on a receive.
Type: System.Net.WebException
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Exception setting the request content
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting FAILED status.
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
Message: Showing ERROR Message: < An error occurred while downloading packages.Thank you for the reply. I already have NET. Framework 4.x installed and I stil have the same problem.
I looked at the logs again and I believe the issue is that I can not download this file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Can someone try that link and see if they get anything? I keep getting in my browser "file not found".
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_8_05_80
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com
Info 2011-02-07 , 09:23:47
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-07 , 09:23:47
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded -
System Update error "An error occurred while gathering user information"
I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.34209
Info 2015-03-04 , 05:58:36
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system? -
Lenovo System Update Broken, IA.exe command path error
Hello, I've been fighitng with Lenovo system update through out the years for various issues, but I believe I've found a new error that all my searching doesn't seem to cover. When I do a fresh image of Windows 8.1 and install system update, it works for the first and sometimes second run and reboot. But after these first uses, it completely fails, along with System Health and some of the other Lenovo software. I've managed through some trial and error and looking through the logs to narrow this down to the IA.exe program and the command being sent to gather information. Here is the command found in the tvsu logs: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 Immediately after this is called, the system calls TVSUCommandLAuncher, and then reports RC eGAther: -1 and that it failed to execute TVIA program and quits. My error in System Update is that it couldn't gather client information. So I took the command and tried to run it myself, having to remove the /execute switch as I wasn't calling this some somewhere else. ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /timeout 300000 This when run, will throw "Error: The given path's format is not supported" message. I tinkered with the command line for a while before I figured out what was going on. It seems the "$" being used for the Filename and Directory settings are no longer functioning, and causing the program to not parse properly. I replaced all the $ with " and suddenly I can run the command manually, and it generates the output file properly. Now though I'm still stuck, as there's no way for me to edit the command being called by system update, so it will always improperly format its call and then fail. Does anyone have any idea what in the world is going on here, I can't figure out what would be causing this and why it works the first one or two launches, then never works again. This also causes any lenovo software that uses IA to freeze up, like the system health software from lenovo.
No, I don't do a silent install due to the license/eula agreements not functioning properly unless you've got an on-site repository. So its just after imaging via SCCM I'd install system update, run it once to get things installed, and then when I would attempt to run it again, or lenovo system health, they'd be permanently broken.
On this topic though I believe I sort things out. I was having issues with the systems later that turned out to be two corrupt files dealing with Windows Store app, and using SFC and DISM to try and repair them fails. After a lot of searching around I found that someone with Windows 10 preview had the exact same two files corrupted, so my thinking is there's some windows update out there causing issues, and the IA.exe program is affected by these corrupted files.
I had to get my win8.1 Install.wim file from the server, and then direct my broken system to use that as the source to do a dism cleanup and restorehealth. Once it completed it repored it was able to fix the two files and I've not had any more problems and was able to capture the images (previously capture failed because sysprep reported the OS wasn't in a good state).
I've still not gone and tried to install the realtek audio driver that I know caused the break, but thats just due to time limits with the project, if I have some time I'll try and install and see if things still function afterwards.
So to break down the events:
Clean Win8.1 Retail image, used SCCM to deploy onto a machine, run windows updates on the machine and install Lenovo System Update. Things looked okay until I would try to run System update a second time after rebooting, then it was broken due to IA not being able to gather data. Later after SFC and DISM scans was able to see that two files were being reported corrupt and unfixable, one I know is related to Store app, other I think is a library file for the Apps.
Fixed the files by getting the Install.wim from my iso file, telling the system to use that for the source as the online sources weren't working. Dism was then able to fix the two files and I could successfully sysprep/capture the system with SCCM tools. -
BSOD, T500 Multiple machines same error.
Hello, I have about 5-6 T500's here. I am the windows imaging person for my company. I have been working on a T500 image using windows Xp Pro with SP3. I am following the guidelines at MIGR-70665 for installation.
The only Major change I have to my installation media is inclusion of the mass storage drivers so I don't have to use compatibility mode to boot the machine and I have my Xp installation automated.
After setting the bios correctly I boot to XP CD "note at this point the intel video adapter is DISABLED and it stays that way" I install XP and after the first boot with XP I install the ATI Video card drivers using the command they recommend. "I have tried it both ways with same result" Then I install Intel Matrix etc so all mass storage drivers are up to date. I continue to build the machine. "these machines are loaded with pretty much all options" All drivers are loaded. I install a few extras "flash, acrobat, shockwave, java, and quicktime. I also install a few company specific plugins that are java and tiff related nothing extreme or graphics related.
Now onto the problems. The very first time I built this machine prior to sysprep. I was getting constant blue screens which pointed to ATI2DVAG or ATI2MTAG. These blue screens were only DURING BOOT. I gave up on my installation and decided on doing it via the above page "I don't always follow an install method until there is an issue because i automate much of my installations"
So I do the Xp installation using the preferred method in the link above. At this point I can completely do everything I need to the machine no issues at all. So I assume my problem is cured.
Now however comes the part where I image the drive. I run sysprep and shutdown the machine. I boot to my imaging disk and upload the image to server. upon the completion of imaging I again reboot the machine. The first 2 reboots of the machine are fine "one to complete sysprep name the machine etc" Once I have logged in the second time things are ok as well.. no issues. Starting with the 3rd or sometimes the 4th boot the machine BSOD's on the ATI drivers again. "generally infinite loop stop 0x000000ea pointing to ATI2DVAG" Sometimes pointing to ATI2MTAG. This is not machine specific. I can put a non-sysprepped image on another T500 and it works fine however AFTER sysprep i start getting blue screens. "yes I have even waited to install the graphics drivers until sysprep was done but with same result"
Once it starts blue screening only VGA mode works to get in the machine. Note, This is ONLY DURING BOOT I am not so far getting any BSOD's after a successful boot.
So I'm hoping someone here has an answer I'm pretty competent with computers but this has me stumped. I need to get these machines to the folks they belong to but obviously this is a show stopper.
I have tried using TVSU and my own driver installations via matrix. Neither affect the amount of blue screens I get. Remember this isn't a single machine issue it carries to the other machines. A nonsysprepped image works great a sysprepped one blue screens. Installing drivers after sysprep does not affect the blue screen.
I have built it with Xp and 2 different laptops 5x at this point.
If you've read this far thanks. hopefully someone has an answer I haven't thought to try.
Anyone out there have XP on their machine? Anyone tried sysprep as it seems to be introducing some kind of issue? "I can't guarantee sysprep is causing it though" I have to use VOLUME LICENSING on these machines. However at this point rescue and recovery set for XP would be helpful just to test with.
This machine is a 2055-2EU if anyone needs to see the specs.
2.53ghz 2g ram
Sata AHCI 160gb
ATI HD3650
I have upgraded the bios to the latest available on site.
Message Edited by popeye44 on 02-04-2009 10:18 AMYou are certainly more capable than I at this stuff, but I'll throw in my experience just in case. I have a T500 with the ATT HD3650 card and I am running XP. I upgraded the RAM to 4gb and I imaged the 80gb to a 320gb and installed it. (I used Easeus Partition Manager ). The 320gb wouldn't boot, so I found that the Cool Tools tab in XXClone was able to make the imaged 320 bootable.
I didn't have any BSODs until about a week later when I used the Lenovo software to auto update the all of the drivers. That seems to have been a big mistake. I have had several since then, but not during booting. At least two have been the x000000ea error in ati2dvag. I ran the Microsoft Windows Memory diagnostic for several passes and RAM seems to be ok. (MemTest86+ refuses to run on a T500). The sound has been stuttering at times, so I rolled back the audio driver.
I used the recovery procedure (using the hidden partition) to totally reinstall the 80gb to factory settings (that took forever!!!!) and I am about ready to try the imaging all over again. Sheesh..
Anyway, I have never had a computer give me such fits in upgrading hardware. -
TVSU 4.03.0012 no longer works for 4713CTO
Hi
The recent update of TVSU to 4.03.0012 appears to have broken support for my 4173CTO.
The relevant message from the TVSU log file shows that a 4173CTO is no longer considered a Lenovo system!
Info 2012-05-23 , 11:49:07 at Tvsu.Engine.Process.HelloProcess.Start() Message: Data to be set in the Environment Manager to use with Quest: QOS (Quest OS): Windows 7 QOSLang (Quest language): EN MTM: 4173CTO
Severe 2012-05-23 , 11:49:07 at Tvsu.Engine.Task.Task.StartExecution() Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isQuest is denied for non-Lenovo systems. Exception: Message: Quest is denied for non-Lenovo systems. Type: Tvsu.Engine.Process.HelpCenterServiceDisableException at Tvsu.Engine.Task.Task.Start() at Tvsu.Engine.Task.Task.StartExecution()
Solved!
Go to Solution.CTO is not the problem. Most end-user systems are CTO and as far as I know you are the only person reporting this problem with the latest version of TVSU. The problem is something else.
Did you try changing that registry entry to THINK? -
Network drives and System Update updating itself (Error 1327.Invalid Drive)
I have a Windows network share permanently mapped as a network drive on my system. This prevents Lenovo System Update 5 from updating itself.
Here is what happens:
Launch Lenovo System Update and click Next to look for updates.
When 'Searching for agent updates' it will tell me: 'System Update is updating itself. Your copy of System Update needs to be updated. Click OK to begin updating System Update.'
Click OK, Lenovo System Update will download the update and appear to install it.
At the end it will tell me: 'System Update was installed successfully'
Click Close, just to be sure I wait for a while so System Update can finish whatever it is doing in the background (if anything at all).
When nothing appears to happen I launch Lenovo System Update manually and it will tell me it needs to update itself again, and go to the same process as above. The update did not install successfully at all. System update keeps updating itself in a loop.
Next thing I tried is manually downloading the latest System Update version from http://support.lenovo.com/en_US/detail.page?LegacyDocID=TVSU-UPDATE
I downloaded systemupdate503-09-17-2013.exe for my Windows 7 machine.
The installer detects to old version of System Update and offers to uninstall that. I click Yes.
A moment later the real error appears: 'Error 1327.Invalid Drive: S:\'
The only thing I can do now is press OK to close the installer.
The S:\ drive is my network drive which is permanently mapped to a share on my NAS.
It is not an invalid drive, S:\ opens fine in Windows Explorer.
I don't know why the System Update installer wants to access my S: drive in the first place. All my applications are installed on C:. While I did move some special folders like My Pictures and My Videos to S:, the relevant folders My Documents and Desktop are still on C:.
I have found a workaround to the problem above:
Close Lenovo System Update completely when it says it needs to update itself.
Run Command Prompt as Administrator (find it in the start menu, righ-click it and 'Run as administrator').
Type 'subst s: c:\' without the quotes. Replace s: with the drive letter of your network drive, and c: should be an existing regular drive.
Now run Lenovo System Update again and let it update itself.
You'll notice System Update now restarts itself after updating and there are no problems.
Once you are done with System Update, type 'subst s: /D' to delete the substituted virtual drive. Don't worry, this will not delete your actual network drive.
The workaround does the job, but it would be nice to see an actual fix from Lenovo. I have a ThinkPad X230 running 64bit Windows 7 Professional if this is relevant.Please try either of the workaround.
1. Create a new Admin user, log on in that and then you can install Adobe Reader,
or
2. easier solution is just create a dummy folder on your machine anywhere, lets says Folder name "Dummy" in c:\
not go to command prompt
and type subst I: c:\dummy
and you are all set to go.
once you are done, you can remove that virtual drive mapping by
subst I:\ /d
please let me know if works. -
Runtime error when trying to use Thinkvantage system updater
I get a runtime error when trying to use the Thinkvantage system updater.Have tried it numerous times and this is the exact message:
"Runtime error!
Program:C:\Program Files\Lenovo\System Update\tvsu.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information."
Can somebody please help me to get the Thinkvantage system updater working properly?
Thanks-George
This issue has since been resolved.Thanks-GI'm getting the same error. I tried reinstalling system updater but it didn't help.
-
T410 display card error.[Help!!]
Hi,
My laptop is T410 2522PB7. I have 2 critical issues.
1. After i upgraded the display card driver to latest version. i got a error at my daily use(especially when i watching a movie or playing game). BTW. Cannot attach image from my HDD?
the error said:
'The display dirver stopped responding and has recovered
Display driver NVIDIA Windows Kernel Mode Driver, Version 257.38 stopped responding and has successfully recoverd.'
this error kept buging me for a whole month. even after i reinstalled the OS or last version display card driver(189.55)
2. Sound volume always go up and down, left and right when i playing something that provide sound. Also i have tried latest and last version driver.
Could someone help me with these problem please?
Many thanks.I'm having the same sort of issues with the display driver crashing. I have gotten the "Display driver stopped responding and has recovered: Display driver NVIDIA Windows Kernel Driver, Version 257.38 stopped responding and has successfully recovered." error several times. The crash is usually proceeded by performance degradation under simple tasks like taking notes. Typically this has only happened when I’m not docked and thus not using my external monitor. I haven't noticed the audio issues mentioned in the other forum.
This issue has been unaffected by updates to both Windows (SP1) or the Power Manager
Model - T410, 2522-W7N
BIOS version - 6IET68WW (1.28)
OS loaded (ex. Win 7 Ulti x64) - Win 7 Prof 64 SP1
Lenovo default OS? - No (was preloaded with 32)
Issue happen on Battery / AC / Both? Only noticed on A/C, but don't use battery much
Updates from TVSU completed? yes
Updates from Windows Updates? yes
Power Manager Version – sorry, not sure. it’s the most up-to-date version
Power Management Driver
RAM installed (brand and 1 x 4gb, 1 x 2gb, 2 x 2gb?) -2 x 2gb (I think)
Any error notification before issue occurred? No, byt Windows generates an error report everytime the driver crashes
3rd party application installed before issue happen? Don’t think so…
Any particular application which is running on the time this issue arises? It’s often pretty low demand stuff like taking notes in OneNote, with FF 4 and Outlook running in the background. Most recently I got a BSOD coming our of standby that said the video card was at fault.
Docked on station? Any USB attached? When taking notes, just a Lenovo USB mouse.
Additional comments which you think might help.
Are you able to recreate the issue on demand? No, it just happens some times out of the blue.
Typical Display driver crash and recovery error:
Source
Windows
Summary
Video hardware error
Date
2.26.2011 3.09 pm
Status
Solution available
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Extra information about the problem
BCCode: 117
BCP1: FFFFFA800505D040
BCP2: FFFFF8800F1D62BC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information: de165e3e-4c77-4c49-a0cc-91f47f830a28
BSOD error report:
Source
Windows
Summary
Shut down unexpectedly
Date
2.26.2011 3.09 pm
Status
Report sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Extra information about the problem
BCCode: 116
BCP1: FFFFFA800505D040
BCP2: FFFFF8800F1D62BC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Bucket ID: X64_0x116_TdrBCR:2_Tdr:2_IMAGE_nvlddmkm.sys
Server information: 74324ac8-accb-4fe4-b5bf-b11dd7c18367 -
RecordNow version 7.32.1 build 08e update problem - Intrnal Error 03f2.8007007b
Hello All!
Machine is T30 with WinXP Professional SP2
(RecordNow ver 4.10 preinstalled)
There is RecordNow 7.32.1 update accessible from ThinkVantage System Update (listed as optional).
When I try to install it I get Internal Error 03f2.8007007b from installer. Update is interrupted at this point.
I know this is RecordNow issue, not TVSU. Because the update downloads OK and package integrity is verified. Anyway, I could not get this solved using Roxio support forums:
http://forums.support.roxio.com/lofiversion/index.php/t17819.html
I have current version of Windows installer and I've turned off personal firewall
There is no Windows Defender and there is nothing in the event log.
Plase help!
-karabass
Solved!
Go to Solution.Did you ever get an answer to your post???
Reinstalling this software to a cleanly formatted disk has really been a nightmare.I had to search days to find a copy of the RecordNow program for my CD-RW/DVD player on my T30 2366FBU system. Upon finding it on Lenovo's site, ( rn732108f.exe )
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-57007
I gleefully downloaded it and selected it auto install for me. The process went smoothly through the complete installation till the very end when a pop-up came up stating
"This program can only be used on IBM or Lenovo hardware" ?????
Then stopped dead without installing.
The directory and files installed therein are password protected and I'm back to square one.
Ever seen this issue???
Sparky
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