Errors in webview report, ccm 4.1(2) ipcce 6.0

Hi all
sometimes report shows
abandoned calls
with the same duration 5 min 14 sec
the caller hears prompt
then a single beep
and then silence
then the caller rings again
and after prompt the agent answers the call normally
ccm 4.1(2) ipcce 6.0
see enclosed file
when I monitor each step in script
I do not see this call in queue, and
looks like an agent answered

Thanx for reply
i got some R&D in some one of my colleagues with same application war, it was there then working.
at that end also Tomcat & Jdk were same.
at the last i found that some time before, there was a Tomcat 5 window installed server at my machine.
I had removed that properly and checked the CLASSPATH & PATH before facing my myFaces 1.2 problem.
next with some guesses i installed again Tomcat 6 window installer, and now myfaces 1.2 listener problem resolved.
i guess earlier it was taking some association with past Tomcat 5.
now can you advices me some tips to overcome this kind of tomcat environment related problems in future,
also i want to run same with Tomcat 6 Bin installed server also.

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Errors in webview report, ccm 4.1(2) ipcce 6.0

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