Errors trying to restore backup
I had to reset my iphone 5 as it was in a reboot loop. Ever since, I have been unable to restore backup as it says "Itunes has been unable to restore this Iphone because an error occurred"
iOS8.3 on phone and Itunes also up to date. Have tried different cables & USB sockets, as well as reinstalling Itunes. Have tried everything in terms of locating and moving backup files and I am currently trying to move them onto a different laptop. Currently on Windows 8, moving onto a Windows 7. Checked firewall etc, to ensure it is not preventing restore.
I have lost all contacts etc and really need to get it all back. I think the issue may be with the laptop harddrive. Is there any way I can wirelessly restore?
Please someone help!
Hi sweenyness,
Based on the information you have provided, it appears your iPhone cannot be restored. The following article provides troubleshooting steps you may want to explore:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
After you perform the restore using Recovery mode, you can attempt to restore the backup you created previously.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D
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Hi
When i am trying to restore backup to my iphone, its coming up backup is not compatible with iphone. Please help me restore.
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MandyFrom the article that the question was posted from:
Error 1611
This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Try reading the solutions you find in the future and follow them. -
I have an old loaded itunes account and a bare one.Trying to restore backup to my new iphone 5 from old itunes acoount. Don't want to erase my handset and backup but it's the only option im given. I have about 5GB on this iphone that I don't want lost. How do I retain what's on my iphone and still restore backup to get all my info from the old account?
Recover media from iPod
See this post from forum regular Zevoneer for options on moving your iPod data back to your computer.
tt2 -
I tried to restore backup from itune to my new iphone 5s but have forgotten the password what should I do?
JennyGEL wrote:
I ... have forgotten the password what should I do?
Which password?
If you mean the passcode to your iPhone, here's the solution:
http://support.apple.com/kb/HT1212
If you mean the encryption password to your backup on your computer:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore. -
During setup of Iphone 6 I keep getting error message "cannot restore backup" from Icloud. I backed up my old Iphone 5 yesterday. Is it because of different operating systems? Please help. Thanks!
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Hello there, hullmartyn.
The following Knowledge Base article provides the options available for resolving the issue you are describing:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thanks for reaching out to Apple Support Communities.
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Unknown Error when trying to restore backup on iPad
I'm trying to restore a backup onto my iPad 2, and every time I try to restore it, it does what it should where it starts to load and has the estimated time, etc. But when it finishes it says that there was an unknown error. When I tried to restore it, it did the same thing but instead gave me the error 1604, which I still can't get fixed either, but I tried restoring it on a different computer and it worked fine. So I thought there was something wrong with the computer that I originally tried it with that was causing the problem, so I transferred the backup onto the other computer and tried it and it game me the exact same error. I've spent days trying to fix this, and nothing has worked. I already looked at and tried doing what the support sites say with troubleshooting, restoring, recovery/DFU mode, etc. but nothing has worked. My iPad is on iOS 6.1 and I just upgraded iTunes to the latest version before I started all of this, and it is jailbroken with Evasi0n, although I've tried it with and without the jailbreak installed and it still has the same outcome. Is it a memory problem? Has anyone had the same problem and fixed it, or has any suggestions? And if not, is there a way that I can easily extract all of the files from the backup and put them on my iPad without using iTunes? Thanks.
From here: http://support.apple.com/kb/TS3694
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection. -
Have tried over and over again. Won't restore backup onto new iPhone 4. I updated the software first, have tried wiping phone and starting fresh. Continue to get message at an error occured. Sometimes it says (-1).
Well, the obviously solution is to use separate Apple ID's for iCloud.
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My attempts to update my ipad 3 to IOS 7.1 via iTunes on my Mac Pro has essentially bricked it. I carefully made a backup before doing the update but its of little use. The iPad installs the firmware update and reboots and asks about the backup to restore and begins the sync. But, it reboots about 20 times while trying to restore the beast.
It is a 64 gb ipad and was pretty full so retrying to restore from backup is taking 6 hours each time. Maddening!
I've spent months setting it up. The thought of restoring as NEW is so depressing.
The initial attempt I did over night was just unusable this morning. I couldn't get past the Apple Logo. I finally gave up and put it into recovery mode and redid it a second time. It must have rebooted 20 times while copying all the apps and media back. It made it but was then useless again after being disconnected from the Mac.
I then tried once again and aborted it after it was rebooting again constantly during the restore from backup.
It seems to be OK thru the firmware install but it can't seem to use my backup. I'm going to try and restore as NEW just to see if it will work at all. At that point maybe I'll try and manually restore the backup so I don't lose all that organization.
Anyone got any better ideas? I'm refusing to thing about "upgrading" my iphone 5 until I see how this comes out....
gooseSlone,
I finally decided to turn this annoyance into an opportunity. After a lot of experimenting I found that my iPad was just fine under 7.1 if I simply restored it as new. I have a lot of time on my hands and I had 1424 apps on my iPad! This is why every attempt to restore took so long.
I decided to restore as new, spend a day restoring the apps I really used. Doing so gave me a quick iPad with only bout a quarter of the storage used.
Granted it was a pain in the arse, but I wrote it off as in the old days when you had to do this with windows 95 just to keep a stable system.
I DO have some data in a few files of the now unused backup but a quick google search finds a couple Mac programs out there that will allow you go extract audio recordings, app data files etc. from the backup. I'll do that someday if I even miss the files I've probably forgotten that are there.
Anyway, there was nothing wrong with my hardware. I think there were just some troublesome setup items that 7.1 didn't like. Once set up as new, the ipad was fine.
Good luck! -
Strange error trying to restore from time machine sparsebundle
I had my iMac hard drive go bad, so I replaced it, powered the unit back up and booted into the Snow Leopard install disk.
I got to the step where I'm trying to restore from my Time Machine .sparsebundle and I selected the date and time of the backup I wanted to restore. When I click Next to go the next screen (Select a Destination) the utility gets stuck "Searching for Disks," and below that a warning icon says
"This disk does not have enough space to restore your system."
This sounds scary, and as the Time Machine drive now has the sole copy of my data I'm reluctant to do anything to it.
Does anyone know what's going on?
Thanks in advance,
Dan.Are you sure the new drive is formatted properly?
Check it via Disk Utility (you can get there from the same Utilities menu where you selected +Restore from backups).+
Select the top line of the drive (with size and make). Be sure the *Partition Map Scheme* at the bottom says +GUID Partition Table.+
Then select the next line, with the name you gave it, and be sure the Format shown towards the lower left is +Mac OS Extended (Journaled),+ unless you made it +Mac OS Extended (Case-Sensitive, journaled),+
Also see how much space it shows for Available to the right. -
Error trying to restore from iCloud
I'm trying to restore a new iPhone from the Cloud but keep getting the following error message - Could Not Sign In - There was a problem connecting to the server. Wi-fi connection is good and Apple ID and password are all correct.
What does this mean and how to I resolve?! Please help!This just happened to me too. I did not think to just restart it. https://discussions.apple.com/thread/6443978
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TS3694 im getting 1015 error trying to restore iphone 3g
Hi i tried to restore an iphone 3g now im stuck in recovery. nothing i do works.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
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Time Capsule promts for sparse bundle password when trying to restore backup to clean MacBook
Hi,
My five month old MacBook Pro 15" suffered from a "smart" HD failure. I got it serviced and it came back with a new HD, a fresh OS and a new, clean user.
When trying to restore my backup from my Time Capsule, I get asked to provide the password for machinename.sparsebundle. I have not set such a password. I have tried both my Time Capsule password and my username & corrensponding password but neither is accepted.
Additional details:
Wifi via Time Capsule works fine.
Time Capsule password is fine, I can log in on a general basis.
My wife's MacBook is fine, and runs Time Machine on the same Time Capsule.
Both old HD and new runs OSX 10.8.2.
I have tried restoring both over wifi and via ethernet cable.
Please advise.
Thanks,
SteveThank you for taking the time replying to my question.
"That should be the password for the user you had originally on the Mac."
I use the password for the user I have originally on my MBP (on the backup).
"But you should not restore a version earlier than the one used now."
Not sure what you mean here. The OSX-version is the same on both my backup and my MBP.
"If you want to completely migrate it should be better to boot for install disk.
See info here. http://pondini.org/TM/14.html
Pondini covers restore by various methods in Q14-17.. there is a lot of useful info."
Thank you for the link. I have gone through Q14-17 but it does not cover my problem; I get asked for a password for the sparsebundle file. (I do not have a install disk though. Any workarounds for this?)
Even when I try to verify the sparsebundle in First Aid in Disk Utility (http://pondini.org/TM/A5b.html) I get asked for the password for the sparsebundle.
Is this not a known problem?
BR,
Steve -
I am loosing contacts from my iphone 4s ever since i have update IOS7 . This specifiaclly happens when my battery life goes less than 20%.
This has happend before couple of times. But with time & after swtiching my phone ON & OFF recovered conatcs. But this time nothing is helping. Lastly i tried to restore back-up from itunes. I was not even able to do that as it show backup corrupted.
I dont know for what reason i am not able to call India call centre. PLEASE HELP!!!you have done http://support.apple.com/kb/ts4429 this. so try going to repair place (paid) or try downgrading ios (not support on this website).
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HT1414 How to fix error -50 when restoring backup file?
I'm fail to restore the backup file after updating iOS 4.32 to 6
I already backup it to iCloud before updating software, after finish update and it fail to restore backup and it show error -50
Is there anyway that I can retrieve the old contact?Read here.
http://support.apple.com/kb/TS3694
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