Errors when redeeming a digital copy and trying to transfer to ipod

I redeemed a digital copy of a movie from Itunes and every time I try to transfer it to my Ipod I get the error message "{name of movie] can not be copied to ipod because it can not be played on the Ipod." I even contacted Itunes about it and they told me they couldn't help me because I didn't "Purchase" the movie from Itunes which I find is a bunch of bull because I redeemed and downloaded it from them.

i have the exact same problem, just redeemed my digital copy and same message shows up. i unchecked the selection that downloads HD, so it's SD and i downloaded it a second time but same issue. so i downloaded an older movie that i purchased some time ago, and still the same error. PLEASE HELP!

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