Erskine Exchange - High pings slow speeds

Hi
I have not long got a BT Whole sale package from Sky(sky connect), whom have been unhelpful will my issue. As the subject says i am experiancing slow speeds and latency. The test results bellow are the best iv had all night was getting 0.01 from speedtest.net most of the night.
If some one could check my line that would be apreciated.
and the BT speed test results
Download speedachieved during the test was - 2072 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Hi Diadem, Welcome to the Forums
Unfortunately, the Sky Connect package is a very traffic managed product and is heavily congested. I'm afraid there is nothing we can do over here at the BT forums regarding throughput problems on Connect as it is a Sky package who deal with BT Wholesale.
Sorry
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High Pings, slow performance. Good line stats. P...

Hi
I am suffering from very high ping times and variable download speeds. I normally get about 15ms ping and 12-15Mb download. I am currently getting 200-500ms ping times and 1Mb-6Mb download and significant packet loss. Ping test gives me a server in holland as fastest server!
My line stats look fine - problem doesn't seem to be the local loop.
I swapped the ECI modem for a Hauwei from eBay in case that was causing an issue (and so I could access the stats) but it didn't improve things. Any clue? Do you know how to get to someone in BT that I can have a sensible conversation with? I am preparing myself for the usual long drawn out fight with the helpdesk and hours on the phone.
1) Exchange and cabinet details
BT BROADBAND AVAILABILITY CHECKER
Telephone Number *********** on Exchange HARPENDEN is served by Cabinet 49
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
17
10.6
1.3
0.8
Available
FTTC Range B (Impacted)
13.4
5.3
1.2
0.5
Available
WBC ADSL 2+
Up to 2.5
1 to 4
Available
ADSL Max
Up to 2
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
2) DSL Modem Details
Device
Help
Product type
EchoLife HG612
Device ID
10C61F-21530315408K25030366
Hardware version
VER.B
Software version
V100R001C01B030SP08
Firmware version
A2pv6C038m.d24j
Batch number
BC1P6.030.A2pv6C038m.d24j
System up time
0 days 1 hours 18 minutes 15 seconds
3) DSL Line Stats
Connection Status
Help
Mode
VDSL2
Traffic type
PTM
DSL synchronization status
Up
DSL up time
0
Line Status
Help
Downstream
Upstream
Attainable rate (kbit/s)
15524
1134
SNR margin (dB)
30.9
0
Line attenuation (dB)
10.1
10.5
Output power (dBmV)
10.1
10.5
Statistics
Help
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Line rate (kbit/s)
14999
1077
0
0
CRC errors
222
138
18
18
FEC errors
0
3
4
0
HEC errors
90
58
32
32
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Thanks for the quick response!
BusyBox v1.9.1 (2014-01-21 16:44:38 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.
# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 1134 Kbps, Downstream rate = 15580 Kbps
Bearer: 0, Upstream rate = 1077 Kbps, Downstream rate = 14999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3970)
Medley Phase (Final) Band Plan
US: (7,32)
DS: (33,859)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 1134 kbps 15580 kbps
Actual Aggregate Tx Power: 10.5 dBm 10.1 dBm
====================================================================================
VDSL Band StatusU0U1U2U3U4D1D2D3
Line Attenuation(dB): 13.4 N/A N/A N/A N/A 28.2 86.8 N/A
Signal Attenuation(dB): 13.4 N/A N/A N/A N/A 44.8 N/A N/A
SNR Margin(dB): 6.8 N/A N/A N/A N/A 6.7 N/A N/A
TX Power(dBm): 10.5 N/A N/A N/A N/A 10.1 N/A N/A

Exchange server + Mail = slow speed...

Recently, our mail system switched servers, and now we are on a new Exchange server.
Mail speed became inconsistent, sometimes it's very quick and responsive, sometimes it's stays stuck, and when I look at the progress bar, the speed of outgoing or incoming messages becomes 0 kb/s over many minutes. I have to shut down mail and restart it to push the message out.
What gives? Is this something that can be fixed in Mail settings? Please help, this is super annoying!!! By the way, I have the same problem when I access my accounts using Mail on my MBA. The settings for Mail are the same for my desktop and laptop.
Artur

First, understand that Mail and Entourage connect to Exchange Servers differently. Mail uses IMAP while Entourage uses DAV. Since you said you've tried using both applications then you may indeed have a problem with your account.
I suggest you test your connection under a different user account on your Mac OS X system or a different Mac. If this fails then you can be fairly certain the problem is with your Exchange Server account.
If you find your Exchange Server account is the problem then try resetting your domain password, which is probably the same as your Exchange Server password. Be sure to create a complex password in case your login requires it. It should be 1) eight characters or longer, 2) contain at least one UPPER case letter, 3) contain at least one lower case letter and 4) contain at least one number or special character from the shifted numbers. Something like P@55w0rd would work just fine.
If you can use Entourage with your Exchange Server I encourage you to do this instead of using Mail. Entourage can take advantage of mail, contacts and calendaring with the Exchange Server. For detailed instructions have a look at The Entourage Help Page <http://entourage.mvps.org/exchange/exchangeatwork.html>.
Hope this helps! bill
1 GHz Powerbook G4 Mac OS X (10.4.9)

Inexplicable high usage/slow speeds

We move from SKY to BT on January 2011, with the idea of pay less, unfortunately..pass to a big nightmare and the big scam never seen.
the service apparently starting on 18th January,   we have option 2, 40GB . we really not use p2p or another downloads.   however sometimes, like see Iplayer , hearing music with we7. and you tube videos.
also we work with 2 e-mails   imap. all day.
The speed never work fine, just in the mornings, during afternoon and evening the speed and my e-mails get frozeen, and is nothing can do, we call to tecnical support during all week, and the problem continue.
today 28th there is not a solution, and request cancel this account.
But the history not finish yet, on 25th January arrive a e-mail from BT what say my usage is of 32GB ...
32GB in 1 week ? we call to tecnical support and they say we use this, they ask to us for malware, that not exsist because we use Imac. and the pc wear malawarebite, and is free of infections.
our weriless is disable, because all house is connect by wire ethernet.    the big suprise BT cannot proof or show me how I use this 32 GB in 7 days.
from the next days, we check our line all day, and not use anything in our BT internet, except e-mails, a big suprise next day our usage rise to 39.2GB near limit, and they recommend upgrade to unlimited, that mean £ 10 more in the bill. ... there is absoluty disgusting and never never again choose BT ...
WARNING.. ABOUT THIS COMPANY.... IS ABSOLUTE SCAM AND ROBBERY.

I talk with Dominic, from care manager, him agree, BT NO support IMAP e-mail, and another services like streaming.   like, we7, iplayer, you tube, in off peak times.
also him told to us, in peak of times of the day, some services, including P2P working very low, because BT throttling the lines, DLM , data line management.
If I know in your fair usage police say: i cannot use imap e-mail, cannot use WE7 cannot use many services ... really no take this very **bleep** service.
I assume the infrastructure of BT is very old ... because cannot coppe connection in peak of times...
to finish, IMAP no work 24/7 recently make a remote connection with a Indian man help desk to try get solution..
still nothing happen.

BT Infinity High Pings (eh .. I mean really High)

Greetings, Are BT Infinity witch is in the Lisburn Area is getting really high pings, slowing down the speed of are Broadband . I'd like to know whats going on right now? How is this even happening :s

Ignore it, is everything working as it should? Gaming, You tube(you said u Tube, must read posts more thoroughly), surfing, downloading?
If yes then, enjoy.
If no, then reboot the openreach modem (power off) & do the same with your router for 5 mins, power on the modem ist, wait for the dsl light, power on the router (god forbid you're using a homehub.....half Jk ) & test again.
Peace.

Slow Speeds/High Ping During Evening

Just signed up for Comcast this week. Noticed bad lag while gaming and speed tests indicate slow download speeds (<10 Mbps when I should be getting 75 Mbps) and high ping (200-300ms). Checked everything hardware related on my end and couldn't find an issue. Finally, did some trace routing and discovered high ping on Comcast servers in San Jose and Great Oaks. See tracert results below. These issues seem to occur during the evenings (8pm to midnight PST), but the few checks I did during the day seemed fine. It may be related to streaming volume at night. In any event, it's ruining my internet experience. How can this be resolved? Tracing route to e10905.dspb.akamaiedge.net [23.211.8.171]
over a maximum of 30 hops:1 1 ms <1 ms <1 ms router.asus.com [192.168.2.1]
2 14 ms 11 ms 10 ms 98.207.208.1
3 13 ms 18 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 16 ms 12 ms 14 ms 162.151.78.209
5 25 ms 13 ms 30 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 317 ms 305 ms 305 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.8
6.86.102]
8 501 ms * 452 ms be-14-pe02.11greatoaks.ca.ibone.comcast.net [68.
86.83.34]
9 356 ms 305 ms 305 ms a23-211-8-171.deploy.static.akamaitechnologies.c
om [23.211.8.171]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [74.125.239.96]
over a maximum of 30 hops:1 1 ms <1 ms <1 ms router.asus.com [192.168.2.1]
2 10 ms 9 ms 9 ms 98.207.208.1
3 10 ms 13 ms 9 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 17 ms 11 ms 13 ms 162.151.78.209
5 18 ms 14 ms 22 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 189 ms 255 ms 250 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net
[68.86.86.26]
8 229 ms 337 ms 418 ms 66-208-228-70.ubr01a.hurtl301.al.hfc.comcastbusi
ness.net [66.208.228.70]
9 236 ms 305 ms 305 ms 72.14.232.138
10 213 ms 218 ms 187 ms 66.249.95.29
11 194 ms 286 ms 321 ms nuq05s01-in-f0.1e100.net [74.125.239.96]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [216.58.192.46]
over a maximum of 30 hops:1 1 ms <1 ms 1 ms router.asus.com [192.168.2.1]
2 14 ms 10 ms 9 ms 98.207.208.1
3 14 ms 9 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 15 ms 11 ms 17 ms 162.151.78.209
5 17 ms 13 ms 13 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 427 ms 305 ms 304 ms he-0-14-0-1-pe03.11greatoaks.ca.ibone.comcast.ne
t [68.86.86.202]
8 210 ms 305 ms 304 ms 173.167.59.66
9 479 ms 305 ms 305 ms 209.85.241.55
10 282 ms 305 ms 304 ms 74.125.37.43
11 215 ms 305 ms 304 ms nuq04s30-in-f14.1e100.net [216.58.192.46]Trace complete.

The same thing is happening for me. I live in Houston, Texas and my ping to a game called LoL was around 80 now its at 90. It's not a huge difference and I don't notice anything when gaming. I'm just curious as to why this has happened?

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

Slow download, high ping

Hi
I'm seeing very slow download speeds and very high ping numbers recently. Mostly evenings. This evening is bad. For example 0.12 mbits download and 2012ms ping. Does anyone have any ideas? I had similar a couple of years ago and it was my profile. But profile is at 7 figure on current Bt wholesale speed tests.

Thanks, yes results below:
Download speedachieved during the test was - 0.99 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ROUTER DATA&colon;
Basic Status
Device Information
Firmware Version:0.9.1 0.1 v0041.0 Build 140905 Rel.30877n
Hardware Version:Archer D9 v1 00000000
System Up Time:0 day(s) 02:08:26
DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt
Annex Type:Annex A/L
Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)
448
8128
1140
11184
24
15
3
3
0
0

Very Slow Internet + High Ping

I am on a Sager laptop running Windows 7 and using an Airport Extreme Base Station as my router. I don't know how the router is set up or even how to access the router from my computer. My roommate set up the internet before I moved in. I have already contacted my internet provider and they believe my slow service + extremely high pings when I try to play any online game are a result of my router.
I am just looking for a way to correct my issue. I would also like to know how I can even access my router from my computer. Thanks.

+Is there any way for the owner of the device to limit the amount of bandwidth I am receiving??+
No.
+but I really don't understand why my internet is so crummy.+
Interference from other wireless networks or cordless phones is usually the cause of issues like this. If you have a cordless phone there, turn it off for an hour or so to see if things improve. Unfortunately, there's not much you can do about a neighbor's cordless phone causing problems or another wireless network.
+If I could access the utility what would you suggest I check?+
You can access AirPort Utility by going to the Downloads link on the main forum page. But, you won't be able to access any of the settings on the AirPort Extreme unless you have the device password, which is different than the wireless password. The first thing to do is try different channel settings for the wireless to see if you can find some clear airspace.

I'm wondering if anyone else has had problems with their imac fans being extremely loud when running at slow speeds? When the computer heats up enough for the fans to run at higher speeds they quiet down. New HD fan was just installed.

I have an imac that I've had for a couple years. The fans have always been loud when running at the slower speeds. When the computer heats up enough for the fans to run at a higher speed the fans quiet down. I had installed SMC fan control after multiple attempts with Apple to get the fan issue resolved. That seemed to keep the fans quiet enough. I've never had a problem with overheating. Recently the fans were becoming loud again even running at the slightly higher speeds so I took it to my local Apple store and they replaced the hard drive fan. I got it back and it's now as loud or louder than ever!! And, now SMC fan control won't "stick." The fans will speed up, but then gradually go back to the lower "loud" levels. I'm at a loss as to what to do next.

Thanks jared,
I'm still dealing with this issue through Apple. Some time after I posted this, I contacted Apple again. They did start a case up for me, as I was experiencing the same behavior on two different machines, with two different versions of Windows.
So far it remains unsolved. I've logged iClouds for Windows on my desktop, which is brand new, then logged for awhile after completely uninstalling Norton Security Suite, depending on the Microsoft security for some time, and finally logged after I uninstalled iCloud for Windows, restarted, installed a clean download, and connected using a completely different test account, which Apple set up for me. None of this made any difference. Looking at the logs, it seems every 10 minutes, iCloudServices.exe creates a new TCP connection to confirm I'm using less than 5GB on iCloud, (which I am by a good margin, using less than 2GB), it seems this connection is not closed, and when the next iteration rolls around 10 minutes later, a new TCP connection is created. I come very close to having 6 TCP connections created per hour, until I restart my computer. This works out to... 6 x 24 = 144/day.
Perhaps the article you posted will shed some further light on this. I'm thinking seeing the state of the connection through netstats, at the least, could help.
For the last week, I've been putting a hold on further logging, as Apple wants me to create a new user account on one of my computers, install iCloud for Windows there, and log it running in the other account. This however basically means I cannot use my computer for a fair number of hours, and I've been busy enough with work the past week that I haven't the time or energy to afford to set this up and run it. I've had need of my computers too much for the past week.

Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Broadband slow speed,ongoing since end of april

Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
i am a 2 min walk from the exchange,
if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,

Hi Efcpaul
I can take a look at this for you.
Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

Reset hub and now getting extremely slow speeds...

Hi there,
So I have had bt broadband for 3 months and had nothing but problems. The speed is very slow, though I do live in a rural area so somewhat to be expected. However in the evenings I have noticed I can get extremely high pings (1000+) and slow speeds (below 0.5 mbps).
Recently however my usual daytime speeds of around 1.2 mbps shot up to around 3 mbps, which to me is quite high! (compared to what I have been getting).
Though it dropped off a bit over the past few days (to around 2.2 mbps) it was still working ok, until last night when I reset my homehub as my sister was unable to connect to it at all.
Since then I have had nearly none existant speeds. Even getting on here was a mission. I am getting speeds of around 0.10 mbps, though my ping seems to vary wildly from around 50 all the way back up to silly numbers.
I attempted to use the bt speed test, but it told me it couldn't get a reading cos my line was too slow!
I did however get one eventually from BT wholesale as below. (it won't let me copy it in?...)
Download speed (mbps): 0.14
Upload speed (mbps): 0.35
Ping Latency (ms): 69.63
Speedtest.net give the following
Really getting fed up with the unreliable and slow connection. When added to the problems getting a line installed in the first place (it took 3 months!) and problems I have had in the past, I am seriously looking to see what other options I have, but there aren't many good providers that will set us up out here
Can anyone help me get a stable, reasonably fast connection?
Thanks,
Richard

Hi,
Here are the adsl stats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:19:52
Downstream:
512 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
38.7 dB / 17.0 dB
Line attenuation (Down/Up):
14.4 dB / 8.0 dB
Output power (Down/Up):
17.6 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
I currently have the hub connected to the master socket via a filter. I have tried on the main socket and master socket with two different filters and nothing changed...
As for the btspeedtester, I was unable to successfully run that...It just says my connection may be too slow (no kidding!)
Finally, regarding the quiet line test...I don't actually have a phone at the moment. I only wanted broadband as I rarely make phone calls from the house and use my mobile. I am looking to get one for the sole purpose of fixing this issue (and ringing bt to have a whinge at them)
Thanks,
Richard

Erskine Exchange - High pings slow speeds

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