ESATA/USB Secure Hard Drive is not recongized

Hi all,
I got this cool external hard drive in my work and it have been workin great... until now.
I had it connected to my computer and then my wife turn that computer into hibernation (ohh no), and since that I can't get my computer (any computer) to recongize it. When I connect it I enter my pin and the LED turns green (static) but the computer do not recognize it, it does not even say "found new hardware" when connecting it to a computer (with or without entering pin)
Please help, can I recover my data?
Best regards
Per

Hi,
I had the same problem a few weeks appart with two 500GB eSATA/USB Secure Hard Drives. I had safely disconnected the drive but I only physically disconnected it hours later.
After that, the disk wasn't recognized on any computer I tried it with (Windows or Linux, eSata or USB). After disconnecting the data cable, the led stayed green forever (usually it turns red a few seconds later).
I was able to make it work again by performing a complete reset (but of course everything was erased and I had to re-partition the drive).
Fortunately these drives are used for backups so I didn't lose any data. But it is worrying to know that we can't rely on it so much... It would be great to come up with a upgrade that would make the disk more robust for that kind of problems. I didn't find anything for this product on Lenovo's support website...
Best regards,
Nathalie

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ThinkPad USB 3.0 Secure Hard Drive

Hi all,
I have just bought brand new (April 2013) external USB 3.0 secure hdd. The device connected fine using default user password and I am also able to enter administrator mode. So far so good.
The problem is I am unable to change/delete the default pass.
1) I have tried changing it from user mode using Green+1, after which the diode blinks 3 times in red and goes green, while it should be blue.
2) I have tried deleting it from administrator mode (7+8+Green)(7+8+Green) - did not work as well.
3) I added a new user password from admin mode (Green+1) - worked fine
4) I was able to unlock and login using the new user password - OK
5) I was able to change the new user password (Green+1) to another one which also worked fine.
6) I tried deleting all user passwords again from admin mode and the only one that was deleted was the one added by me.
So whatever I do, I am still able to unlock the drive using the default pass, which makes it useless.
I have seen at least one similar posts on this forum concerning the password change
http://forums.lenovo.com/t5/Options-Accessories/Thinkpad-USB-Secure-Hard-Drive-admin-password-changi...
and I hope someone will pay attention to this problem or I'll going to return it on Friday.
Best
Pawel
Solved!
Go to Solution.

Hello Denmark calling.
Solution for you’re:
ThinkPad USB 3.0 Secure Hard Drive problem.
In order to set the Admin pass, you will have to do the following
1. Press 0+OK for 5 sec, enter "12345678" and OK       = BLUE LED   (Admin mode)
2. Press OK+9                                                                        = BLUE LED flashes
3. Enter admin code with correct fashion, and then OK = BLUE LED flashes   (and now most important)
4. Re-enter admin code, and OK                                        = BLUE LED.
This must be done before attempting to change user password. (Obvious reasons)
For User code change.
This can be changed by accessing the admin mode first = BLUE LED
And then
1+OK                                                                                            = BLUE LED flashes
Re-enter user code and OK                                                    = BLUE LED
For User code and Admin code there is not mentioned any reference online reference supplied by Lenovo, which tells the new proud owner the correct way to alter standard codes.
But let it be said that in my humble opinion this is a (almost) great product (SSD would make the difference for me personally)
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HT201250 How long should an initial time machine backup of tack for 675 GB?s with a USB external hard drive?

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ThinkPad USB 3.0 Secure Hard Drive - I can not change Default admin password

I followed all the instructions from the manual guide but the password cannot being changed.
enter in admin mode, then hold lock plus 9 until led flash in blue
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Hello Denmark calling.
Solution for you’re:
ThinkPad USB 3.0 Secure Hard Drive problem.
In order to set the Admin pass, you will have to do the following
1. Press 0+OK for 5 sec, enter "12345678" and OK       = BLUE LED   (Admin mode)
2. Press OK+9                                                                        = BLUE LED flashes
3. Enter admin code with correct fashion, and then OK = BLUE LED flashes   (and now most important)
4. Re-enter admin code, and OK                                        = BLUE LED.
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This can be changed by accessing the admin mode first = BLUE LED
And then
1+OK                                                                                            = BLUE LED flashes
Re-enter user code and OK                                                    = BLUE LED
For User code and Admin code there is not mentioned any reference online reference supplied by Lenovo, which tells the new proud owner the correct way to alter standard codes.
But let it be said that in my humble opinion this is a (almost) great product (SSD would make the difference for me personally)
Hopes it helps
TaR

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Hi danielsh6,
I recently bought the new Lacie Thunderbolt 2 D2 3TB and I had the same problem as you, i have a macbook pro early 2011, those support thunderbolt but many times there is a bug that doesn't let you connect any thunderbolt drives to your computer. The solution I found was installing this update:
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Hi
After upgrading to osx 10.9.3, my external hard drive was not able to mount, but it can be mounted without issue in osx 10.6, how do I solve it? it was formatted by disk utility.
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PT

From the menu bar, select
 ▹ System Preferences ▹ Energy Saver ▹ Power Adapter
and uncheck the box labeled Put the hard disk(s) to sleep when possible, if it's checked.
If the drive has more than one interface (USB, FireWire, Thunderbolt, eSATA), try one of the other interfaces.
Check that the data cable is securely inserted at both ends.
Try a different cable.
If you're connecting the drive through a hub, connect it directly to a built-in port on the Mac.
If you're connecting it directly, try a different port.
Disconnect all other devices on the bus, or as many as possible.
Test the drive with another Mac. Test another drive with this Mac.
If the drive is bus-powered, but has an AC adapter, connect the adapter.
Start up in Recovery mode and launch Disk Utility. Is the drive recognized?
Start up in Safe Mode and test.
Reset the NVRAM.
Reset the System Management Controller.
If the drive doesn't work under any of the above conditions, and if another drive does work with the same Mac, then the drive has failed. You may be able to salvage the mechanism by removing it from the enclosure and installing it in another one, or in a drive dock.

Hard Drive is not spinning up making rhythmic click sounds

Hello,
My Hard Drive is not spinning up and making rhythmic click sounds. I charged it completely. Tried to reset it but this results only in the Folder-Icon with a support link. It can not be connected to my computer anymore via USB. It is not recognized as a external disk anymore. I tried the disk mode too. nothing helps.
As I can't connect it to my computer anymore I can't reformat it.
Any ideas besides throwing it away...?
Thanks, Juergen
4G Click Wheel 40 Gig Windows 2000

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Toshiba ph3100u-1exb External Hard Drive Will Not Stay On

Hello all.
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Blocking downloads to hard drive, but not flash drives
A nonprofit has asked me to configure new Windows 7 computers so that all content is BLOCKED from the hard drive, but any downloads may be downloaded to the individual's flash drive.
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1. You can change security with cacls function. However if you do it in wrong way, you can cut the branch you are sitting on:
http://technet.microsoft.com/en-us/library/bb490872.aspx
2. If you are working in Active Directory, consider Group Policy
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ESATA/USB Secure Hard Drive is not recongized

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