Esata

Hello, Hopefully someone can help me. I have a xserve 2009 with a 'NewerTech MAXPower eSATA 6G PCIe 2.0 Controller Card' and a esata chassis with hard drives connected. Everytime the xserve get's rebooted someone has to go and unplug the esata chassis from the computer. Power cycle it, and then plug it back into the xserver. Is there anything that can be done short of just never rebooting (even when os updates are installed) to avoid this chicken dance?

If you want to get the 7160 it has the same capacity as the one you have but has SATA, there should be no charge, but if you want to upgrade to the 7232 that has the 500gb drive, there is a $40 charge. If all they have is the 7232, they may wave the charge, but not likely. Contact a Verizon store near you if you have one. You may drive to the store and do a same day swap/ I think they are closed at 5pm est. But if you are out West?
http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht...
If not, contact Verizon and explain your issue. The 6xxx also does not support the full HD graphics for the guide. Tech support may help, they are open on the weekends and may be able to place the order for you.
http://www22.verizon.com/content/contactus/

Similar Messages

New DVR, Can't Recognize Existing ESata Drive/Programs

I had a Motorola 7216 DVR box that had an external ESata drive. The box had three issues: froze 2-3 times a day for maybe 30 seconds, sound "clipping" during loud sections of shows/movies, and I could never get the Android app or web app to connect to the DVR. So, I received a new 7232 DVR today. Prior to disconnecting the old, I did the proper method of ejecting of the ESata Drive.
I hooked up the new DVR, and (possibly mistakenly) hooked up the ESata drive as well before booting it up the first time. Did the initialization, all went well. Went through the routine of adding ESata, rebooted, didn't recognize the drive. Realize I maybe shouldn't have plugged it in, so unplugged ESata cord, rebooted, did Set-Top Box Auto Correct, then went through the proper routine to add external storage. However, when rebooting, the box blinks one light for 30 seconds, then the entire display lights up, then it reboots, repeating this routine ad infinitum (nothing ever displays on the TV).
So, thinking I got a bad box, I hook up the old DVR, get it working, and then run the add ESata routine. It now is in the same infinite loop as the old box (for 30 minutes now as I type).
Removing the ESata, and rebooting, back to normal operation, though without ESata and all of the recorded shows.
Any ideas? Do you think my "mistake" in hooking up the ESata drive to the new box right off the bat might have messed up the drive? I'm ordering an ESata to Sata cable so I can hook up the drive to my PC and see if it's accessable. Maybe I can reformat it, knowing we'll lose all our programs (actually, my wife's programs......no big deal to me )
Or does it take a long time to initialize an existing ESata drive with lots of programs on it?
Solved!
Go to Solution.

Greetings, armond_in_nj!
Thanks for your message responding to my plea for help!
OK.... Finally have had time to try everything again AND make notes along the way.
I have a Motorola STB, model HD DVR QIP 7216 P2 500GB.
I have a Western Digital external eSata hard drive, model WDBABT0010HBK-NESN – 1TB (on the "approved" list).
And yes, I have tried everything mentioned in the post by "steveKane" just above my original. See below at the end for what happened when I tried to re-format my WD drive on my desktop PC.
When I first got my WD external HD several months ago, I had to call Verizon support to get the DVR to recognize the Western Digital external HD, but we finally got that fixed and all was fine (i.e., programs recording to external HD, status visible under DVR/Recorder Status using my remote). Then, around mid-november, when I would schedule programs to record, either when I was asleep or at work, when I went to view them later, often times one program was broken into 2 or more segments. Then a little later, sometimes while watching a recorded program, the DVR would just freeze. I would reset the Set Top Box (STB) and could continue watching the program. But this all got worse and worse and, finally, I called tech support. After a frustrating hour with a tech support person, who declared everything was fine with my STB because I could press RECORD and the DVR would record a short segment of programming. During that hour conversation, we had reset the STB more than 10 times. I finally asked to speak with this technician's supervisor, who finally agreed with me that the STB needed replacing. When I received the new STB, it would not function at all. So.... another call to support, more attempts on their end to re-set the STB, and finally they agreed that I needed yet another new STB. When that arrived, I went through all the proper steps to set up the STB first, without the external HD and, only when the new STB was working properly did I try to get it to recognize my external HD.
The Western Digital instructions for connecting their drive to my DVR are as follows:
1. Power off the DVR box by disconnecting the AC power cord. --- Did that
2. Connect one end of the eSATA cable to your My Book AV and the other end to the DVR box (do not use a USB cable to connect to DVR) -- Did that
3. Connect one end of the AC power cord to the My Book AV and the other end to the electrical outlet. The power LED inlluminates. ---- I did, and it did
4. Waii approximately 15 seconds for the hard drive to reach operating speed. -- Did that
5. Power on the DVR box by reattaching the AC power cord. -- Did that
6. Follow the on-screen instructions.
This procedure did not work. There were no on-screen instructions when I powered the STB back on. So, I did the following:
1. I went to "DVR/Enable more storage" and followed the prompts from there, which at one point told me to connect the external HD to the STB, which it already was. I pressed OK to proceed and got the message that "external storage is active for this STB. To detect the external hard, please press OK to reboot the STB".
2. Did that, waited; during reboot, a white band appears briefly across the TV screen with the words "Please wait" in red, then it goes away as the reboot process continues. Eventually, I get a message that says "Press MENU to watch FiOS TV, or turn your TV off". I press MENU, the screen appears (with red background) saying "Verizon FiOS is starting up - one moment pleast. Initial download in progress. It takes about one minute", then after a minute or so, the TV image appears.
3. I go to DVR/Recorder status, and the external HD is not there.
Since the STB prompted me to connect the external HD during step 1 above, I decided to power everything off, disconnect the eSATA cable from the back of the STB, reconnect power to the external HD, then reconnect power to the STB to reboot.
Everything in step 2 above proceeds as outlined there, but still I got no on-screen instructions after FiOS started back up. So, I went to DVR/Enable more storage, followed the prompts until asked to connect the external HD to the STB, at which time, now, I get a pop-up screen that says "The connected external HD has been previously used with another STB with a different DVR. Using the drive on this STB will remove all existing content on the drive. Do you want to use this drive?" Options are "ACCEPT" or "REJECT". I press OK to ACCEPT, then we go through the whole reboot thing again, and still no sign of the external HD under DVR/Recorder status.
I even tried connecting the WD external HD to my desktop computer (running XP Professional) using a USB cable (following "steveKane's" suggestion in his posting of 12-02-12), thinking I could try to reformat the drive on my desktop. After connecting, I go to Window Explorer and the drive is not there. When I open the "Safely Remove Hardware" icon in the Task Bar, the drive is visible there. I tried stopping the device, removing it, then waiting a bit and reconnecting it, but get the same results. Not visible in Explorer so that I can try to re-format.
The posting by "mcorbo" right above "steveKane's" posting says "The only way to reuse the drive is to let the dvr reformat it." So how does one get the DVR to reformat the drive????
I hope I have given you the information needed.
I'm at my wits end. Any suggestions would be greatly appreciated.

HELP!!! External eSATA no longer recognized by DVR

Hi, I am experiencing a problem with my external WD eSATA harddisk. The setop box was recognizing it perfectly and I was recording programs with no problem. Suddenly the DVR does not show the drive any longer. I tried unplugging and rebooting. Did not fix the issue. I need help: what should I do???

Xpetepan wrote:
Hi, I am experiencing a problem with my external WD eSATA harddisk. The setop box was recognizing it perfectly and I was recording programs with no problem. Suddenly the DVR does not show the drive any longer. I tried unplugging and rebooting. Did not fix the issue. I need help: what should I do???
I had the exact same thing happen and you aren't going to like the answer/solution. One day my eSATA just disappeared, the DVR no longer recognized it. I unplugged, rebooted, reset, reconnectedetc. etc. and nothing. So I thought it was a DVR issue , after working with Verizon Customer Care Verizon sent me another 7232. I connected the eSATA to the new 7232, alas still nothing, it was not recognized. Turns out it was not a DVR/FiOS issue, the eSATA went bad (after 12 stinking days!!!!!!!!!!!!!!!). Western Digital eSATA's are junk. I contacted Western Digital and they sent me a new eSATA (if it is still under warranty they will replace it for free BUT you have to pay all shipping costs), I connected that and it works just fine (but I am holding my breath, it has been 11 days since I connect the new one).
If the eSATA is bad you need to contact that Western Digitial, NOT Verizon. If it is bad it is not a Verizon problem.
And the Verizon In Home Agent is pretty much useless, that did nothing except waste a lot of my time.

ESATA express card does not work with Mavericks. Any suggestions?

This is an Apiotek II 300 Express Adapter. I went out to Apiotek.com and it appears the domain is for sale. Is there any way to get a software update or do I have to buy a new Express Card that allows eSATA drives to work with Mavericks. I did a backup before I upgraded using X 10.7.5 and everything worked fine. The eSATA drive is not seen using Disk Utility either.
Thanks for any help or suggestions.

The driver has to come from the manufacturer of the card, so your two options are to get another card or to use your full backup to go back to 10.7.5. That assumes it's a clone backup and not Time Machine.

Cannot get my eSATA drive to be recognized on my DVR Moto QIP7216

I bought an eSATA hard drive from Amazon
Fantom GreenDrive 1TB USB 2.0/eSATA Desktop External Hard Drive GD1000EU
My DVR is an eligible model, Motorola QIP 7216
I bought an eSATA drive, but it only came with a USB cable.
So I bought an eSATA to eSATA (M/M) cable, and connected it to the DVR
Went through the process of adding more memory, and restarting the set top box, but it still won't recognize it.
Can someone please help? Am I doing something wrong?

System Information: 1.9
Build 10.95
Data Object Version Number 30.95
Platform ID QIP-7216 P1

FIOS - IMG 1.9 - Activate eSata drive - Can't connect to server

Just got updated to the new guide here in the Los Angeles area! Trying to activate an external drive. Says it's trying to activate, and then it says "Unable to connect to the server. Please try again later."
Anyone experience this? I've got a 7232, new image, and drive connected. It's an older esata external, but I don't even see the access leds on the drive do anything. If the drive is the problem, would the dvr say something about "this esata drive doesn't work" as opposed to saying it can't connect to "the server"?

Figured it out, Plug in your drive...yank the power on the Dvr...wait 15 sec. Let the dvr boot back up. I didn't even have to try and activate the drive ...the dvr asked me about it once I hit menu to watch tv. At least in my case it didn't work until the dvr booted with the esata drive powered and plugged in during boot.

FiOS HD-DVR crashing since adding external eSATA drive

After the recent firmware update, I added an 2TB external eSATA drive to my FiOS DVR. I'd really been looking forward to this because our DVR had been perpetually 90+% full. After a couple of reboots, the drive was recognized and showed as a second DVR at 0% full in the DVR Status menu. Just to make sure everything worked, I scheduled a bunch of recordings to make sure it was utilizing the new drive.
A few days later, we found that the DVR had erased several of our recordings because it was out of space. Checking the DVR status again, the new drive had disappeared.
After a couple of reboots, it appeared in the status menu again, and the DVR started recording to the external drive. But a few days later, my wife couldn't find the recordings. Turns out it had disappeared again.
This pattern has repeated itself several times over the last couple of weeks. On two occasions, the DVR has completely frozen while we were in the middle of watching something, necessitating a complete reboot in order to watch TV, and interrupting any recording that was going on in the background. Each time, at least 2 reboots has been required before the eSATA drive appears.
Needless to say, this whole thing is a disaster. I spent a ton of money and the result is poorer service quality. What can I do to fix this?

After a few minutes searching I found the link of recommended drives.
http://www22.verizon.com/ResidentialHelp/FiOSTV/Other+Hardware/eSATA/129841.htm
Here's a snipet from that page...
Which Verizon FiOS TV DVRs are compatible with eSATA devices?
The following FiOS TV DVRs are compatible with eSATA devices:
Motorola QIP 7216
Motorola QIP 7232
Cisco CHS 435 HDC
Which eSATA external storage devices can I use with my FiOS DVR?
Verizon recommends the eSATA hard drives below for use with FiOS DVR. Customers choosing to install other drive types will assume the risk of compatibility with FiOS DVR and Verizon will not assist with compatibility or performance issues should they arise.
Western Digital – WDBACS5000EBK-NEVZ – 500GB
Western Digital – WDBACS0010HBK-NEVZ – 1TB
Western Digital Retail – WDBABT0010HBK-NESN – 1TB
I'm not sure why this happened...'Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.'
I'm assuming that the above drives were the only one tested at the time. We users can add to this list if we want. Anyone game?

DVR doesn't recognize new eSATA drive

I just purchased a new eSATA drive (Western Digital 1 TB: WDBABT0010HBK-NESN) and connected it to my Motorola QIP7232-P2 set-top box, but after following the on-screen prompts to enable more storage the DVR does not recognize the additional storage and still reflects the pre-eSATA drive usage %.
I've already disconnected and reconnected the eSATA drive and tried to "enable more storage" through the DVR, which included rebooting the set-top box, a few times already.
Thoughts?

Thanks, Armond! I haven't tried replacing the SATA cable yet, but that may be the next logical step.
I tried disconnecting, reconnecting and rebooting the DVR at least a dozen times. Finally, I was able to get the DVR to recognize the external storage (showing 100% capacity).
However, when the eSATA drive was connected and recognized the DVR wouldn't record any shows (neither scheduled nor live TV). As soon as I disconnected the drive, recording would resume. The error message I received in the "History" section of the DVR stated, "This show could not be recorded due to the channel being unavailable, not subscribed or other error." Verizon Technical Support even sent me a refurbished DVR and that encountered the same problem.
Do you still think it's the cable?

K9A2 Platinum esata port and Install and Usage of esata External Hard Drive

I just bought a sata hard drive and an icy dock enclosure for backup purposes. Having never used one before can someone explain how this works?
I have the hard drive in the enclosure, no problem there. I plugged it into the esata port on the back of my motherboard, but vista won't recognize it and when I reboot and go into the BIOS, I don't see it there either. I have purchased Acronis True Image 11 Home for backup and mirroring purposes. I wish to mirror my existing internal drive to this new external drive.
Questions:
1. Can I use the esata ports on the motherboard for this drive, or should I use the PCI bracket and plug it into one of the existing sata ports on the motherboard? If esata port, exactly how do they work? Are there BIOS settings for the esata ports or do they operate more like a usb connection?
2. Do I need to do anything with this drive before using it; format, install operating system...??
3. Are the esata external drive considered plug and play or do I need to plug it in before I boot my computer.
TIA.

Everything seems to be working as I would have expected at this point, with the exception of the size of the mirrored drives.
I decided to make another mirror onto the 3rd drive making all 3 drives identical. So now I would expect all three drives to show the same "GB free" while viewing with Vista explorer. The odd thing is, is that which ever drive I make bootable - SATA5 port and becomes the C: drive, shows 226GB free. The other drives, either as E: or J: will show as 268GB free. Most be an Acronis or Acronis user (me) issue/oddity?
But bottom line, the sata and esata ports seem to be working as I would expect. Though plugging the external hard drive in before booting (power on or off, needs to be unplugged from the esata port) seems to hang at the FasTrack screen as described above.
My only guess to why this all seems to be working currently is that I don't think I ever had my bios set correctly. After enabling the onboard controller, having the drive actually plugged into SATA5, then rebooting, selecting boot sequence and selecting the raid drive as the first boot device. At least this is my recollection, I made so many bios changes previously that I thought I had it all covered.
Any thoughts? I think I will try to get an answer on the Acronis size difference before I try to setup my RIAD 1, since that would require erasing two drives, per your instructions here: https://forum-en.msi.com/index.php?topic=113738.0
Thanks for help once again.

Adding an eSATA External Drive Success Story

Aim: Add an eSATA external drive to a QIP 7232 2.
Note: Links are to products on Amazon, but other vendors sell the same equipment.
1. Purchase a Western Digital AV-GP 2 TB AV Hard Drive, 3.5 Inch, SATA II, 64 MB Cache - WD20EURS, $109. Two terabytes, and designed for stressful AV applications.
2. Purchase a Vantec NexStar 3 NST-360SU-BK External Hard Drive Enclosure, $32. This device comes with an eSATA cable but I used instead an 18" cable I bought on Amazon for $5 (no dust-collecting coils of eSATA cable stuffed behind the DVR!). Eighteen inches is ample.
3. Insert drive into enclosure. If you don't want a very bright flashing blue light disturbing your television viewing, do not connect the LED power wire to the front panel of the external drive.
4. Aftermakingsuretheexternaldriveisturnedoff, pluginitspowersupplyand connect the drive to the DVR with the eSATAcable.
5. Turn on the external drive.
That's all it took. I can't remember whether the DVR immediately recognized the drive or whether I had to go to Settings/DVR to kick off this process, but whatever happened, it was simple and quick. There was no lengthy disk formatting process -- less than a minute after I turned on the drive it was ready to accept recordings.
I was astonished at the simplicity of the whole process and gratified to find that my existing recordings were untouched. I can't imagine any way in which Verizon could have made this process easier or quicker.

Thanks for the helpful info! I see WD makes a 3TB AV hard drive. Do you think this would work with the Motorola QIP 72322 DVR?

ESata shows freeze

We have QIP 7216 dvr and western digital 1T eSata drive (I can't quickly find the model number but it was one on the Verizon recommended list).
The eSata is about 50 percent full. Some of the shows we recorded we can't seem to play. When we click on them, the screen freezes, then goes black, and after 20 seconds or so we get a menu of program options (resume play, play from start, delete, save until I delete). We can't rewind, fast forward, or skip forward or back. For the frozen shows, we can't watch any of it (ie, it freezes right at the start, not part of the way into the show). This has happened to 3 shows, two are 1 hr shows and one is half an hour. All are hd.
How do we play these frozen shows?
We haven't deleted the shows in case there's a disk problem (if there are bad parts of the disk, am thinking we will keep old shows on them instead of trying to record a new show and having the new show freeze). Is this pointless and we should just delete or should we keep the frozen shows?

They actually fast forward and don't skip. It will do everything but play in normal speed.
Tried six different TV shows - half that already work and half brand new. Tried three different movies - same result.
Upgraded to the latest iTunes and completely rebooted my Mac. Checked all cables and the network.

ESATA/USB Secure Hard Drive is not recongized

Hi all,
I got this cool external hard drive in my work and it have been workin great... until now.
I had it connected to my computer and then my wife turn that computer into hibernation (ohh no), and since that I can't get my computer (any computer) to recongize it. When I connect it I enter my pin and the LED turns green (static) but the computer do not recognize it, it does not even say "found new hardware" when connecting it to a computer (with or without entering pin)
Please help, can I recover my data?
Best regards
Per

Hi,
I had the same problem a few weeks appart with two 500GB eSATA/USB Secure Hard Drives. I had safely disconnected the drive but I only physically disconnected it hours later.
After that, the disk wasn't recognized on any computer I tried it with (Windows or Linux, eSata or USB). After disconnecting the data cable, the led stayed green forever (usually it turns red a few seconds later).
I was able to make it work again by performing a complete reset (but of course everything was erased and I had to re-partition the drive).
Fortunately these drives are used for backups so I didn't lose any data. But it is worrying to know that we can't rely on it so much... It would be great to come up with a upgrade that would make the disk more robust for that kind of problems. I didn't find anything for this product on Lenovo's support website...
Best regards,
Nathalie

How to connect my new MacBook Air to a LaCie hard disk with TIme Capsule backup from my old Imac? LaCie has USB 2.0, FireWire and eSata ports.

How can I connect my new MacBook Air to a LaCie hard disk with TIme Capsule backup from my old Imac? LaCie has USB 2.0, FireWire and eSata ports.

You can direct connect your MBA to the LaCie via USB 2 cable. If you have an Apple Airport Router you can USB connect the LaCie drive to the router and then use Airport Utility to configure it. Time Machine can access it either way.

ESATA Kernel Panics in Safari 5.1.7 (OSX 10.7.4)

I'm experiencing kernel panics whenever attempting to load drives using the browser-based interface for the HighPoint Technologies RocketRAID Quad eSATA 6 Gbit/s for Mac controller. This began occurring immediately after updating to Safari 5.1.7 (OSX v10.7.4).
All my eSATA peripherals are therefore completely unusable. Rather than using Time Machine to back up to the last update, has anyone got a workaround? Either using Terminal or Firefox or something else? IE?
Thanks in advance for your help.

Update: Safari 5.1.7 seems to be causing the problem. Firefox 11 is not causing kernel panics.

How do I get my Macbook Pro to recognize the esata connected drive?

I have connected and the system seems to recognize the ExpressCard esata controller adapter card, but the system doesn't seem to see the drive. I have restarted the system with no change. The drive is formated for Mac. Not sure what else I can do?

mfairless wrote:
The card seems to be recognized by the system. The drive is recognized when I have it connected via USB. I may try to replace the card and see if that is the issue. Thanks.
Again, I think you're on the right track, but before replacing it, give the following advice from AussieDJ a try (boot into 32 bit mode), whether it's the same card or not (there are definitely things "out there" that do not yet work on 64 bit systems):
The firmware I had previously would only work in 32-bit, but I now have the updated 64-bit compatible firmware. I would suggest the OP try booting into 32-bit mode to see if it works. (Hold the numbers 3 + 2 while booting)
Does the box come up top right when you plug the card in btw?

Msi Z87-GD65 Booting Failure With eSATA Drives

Hi Folks,
Before I go down the (probably ill-fated) Customer Service path I thought I'd address the forum here on a little problem I'm having with my Z87-GD65.
IN essence, if I have a hard drive connected to my eSATA port the PC won't boot. I'm using an ICYDOCK 4 bay external enclosure (MB561US-4SB if interested). If the drive itself is on but the HD trays are ejected then it boots. If any of the drives are secured then it'll hang at a post-BIOS/pre-Windows screen where all I get is a blinking cursor for about 30 seconds and then it disappears to a plain black screen. If the device is powered off then it boots.
I've checked the BIOS with one of the HDs running and it doesn't appear within my boot list - in fact, except for one selection in the bios allowing me to disable eSATA there really isn't much I can do there.
I've upgraded my BIOS to 1.30 from 1.00 and the process seems to move a bit further - now I get the oh-so-pretty ugly Windows logo and that's all.
When I do actually boot the PC with the ICYDOCK off then I'm able to get into Windows normally, and turn on the ICYDOCK. After a few seconds all 4 hard drives report in and everything's fine.
I've been using this ICYDOCK for about a year and a half, with 2 other motherboards (neither were an MSI) and i7 cores, and neither of them caused me any issues. I remember that neither of those boards had the port multiplier eSATA capability so I had to buy a controller card with that capability. I could probably dig that up and see if the problem remains.
In case you're wondering, if it helps, I built a Msi Z87-GD65/4770 i7 - based PC with 2 internal 2TB Hard Drives, and 16gb RAM. I already mentioned the ICYDOCK. I used LiveUpdate to install all the latest drivers & BIOS before uninstalling it.
I build & repair PCs for a living so I'm pretty familiar with what's going on with the system. I figure that there must be something happening between the BIOS and Windows "handoff" of the ICYDOCK, but I'm damned if I can figure out just what.

More information please. PSU, OS being used, etc..
Live Update is best uninstalled. Flash UEFI/BIOS the safer way;
https://forum-en.msi.com/index.php?topic=169827.0
Recommend to download drivers and utilities from the MSI Websites and install manually.
>> Posting Guide <<

Esata

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