Escape and Menu keys do not function
On my 9860 the menu and escape key sometimes do not function.
When I press the telephone key the menu and esc works. If I repeat this 4-5 times the keys work in all applications.
- for some time.
So I don't think this is a hardware problem.
I pulled the battery, I made a complete restore of the system - nothing helped.
(OS 7.1.0.714)
Hi and Welcome to the Community!
Such problems often are caused by moisture intrusion into the device...if that is at all possible, then...
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
http://http://www.ehow.com/how_7307294_dry-out-blackberry-rice.html
Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Otherwise, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Sorry , meant escape and menu keys
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Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites.
Starting The Computer In Safe Mode;
If running, turn your computer off.
Remove any disks and thumb drives that are in your hard drives or ports.
Now start your computer but also;
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'''Linux; '''Using the command line, Linux/Unix computers can be booted
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What to do if the menu key is not working?
a month after i got the phone my menu key is not working properly. sometimes it works and sometimes it dont. i already tried restoring my phone and all the the possible troubleshooting but still the same. what do i have to do?. my phone still under warranty and the company i purchased the phone said they are sending an email from apple yet ive been waiting for a month already and still there is no reply
Go to settings>icloud>storage and back up>back up
after that preform a restore by going to
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hello,
my laptop is HP 450 and windows 7.it is one years old. i haven't spilled anyting on it or damaed it in anyway i can think of.
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tank you,
sheharaHi,
While this could be a hardware issue, it's always worth trying the following.
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
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