ESPN Player

I'm aware that there were On demand problems that are reported now as fixed.
I do have a problem with the on demand that falls under the ESPN player category  -Aussie Rules , Tennis etc.
Its showing as "subscribe at www.bt.com/vision to get these shows included"
Is this a common experience and related to the on demand problems or something specific to my account ?

Hi Zulu,
Thanks for the post.  Id like to get this checked out for you.  Can you send us your details please?
Please drop me an email via the 'Contact Us' link in my profile.  (click on my name and you will find the link under the "about me" section).  Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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  • ESPN error code 302

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    Reset your router and start it from scratch...
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  • What are the chances of more MMA content ?

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    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Catch up players

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    I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
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  • Submit functions - I would like an official answer from Adobe...

    Hi,
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  • Adobe Flash Player causing IE and Chrome to crash when on ESPN

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  • I fixed the Flash Player Problem...Here's How

    Okay, this worked for me.  Whether it will work for you, I hope so.  Thanks to Duelly Noted for much of the work, and dumb luck for the rest.
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    Now to make it simple, I am going to use letters to name the accounts.
    A-Your main account, with the Flash Problem
    B- A second account
    C-The account you want to use as your new one
    You need to download the Flash installer, on both A and C.  Here is the link:
    http://kb2.adobe.com/cps/141/tn_14157.html
    While you are logged into A and C, you must install on both accounts.  Install to desktop.
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    Now log on C.  Then make sure EVERYTHING transferred.  It worked on mine, but as far as Outlook, or Mail, your contacts should be imported, and hopefully your messages, too.  Then unless you are prompted to log in there, you will have to reset your settings.  If you don't know how, contact your service provider for your internet.
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    P.S.  Adobe support is WORTHLESS on this!  I contacted them, and they told me they couldn't help me without registering my product.  But you can't since Flash is a free program and there is not serial number, which is the first step to register a program.  Then, they followed up with 3 responses asking if my problem had been solved, or to contact them.  BUT you just said you couldn't help me unless I registered.  Then they considered my problem closed and that was that.  I replied with exactly what they said to me, and reopened the case.  You know, just for the heck of it.  Then, HA HA, they sent me a survey asking how the help went for me.  Oh, I enjoyed that survey indeed.

    I apologize for that.  Here is the problem I was having:
    With two particular sites, espn.com and ign.com, though I have heard it happened on many other sites as well.  On these sites, the flash content for backgrounds, advertisements, everything else would run fine.  The issue was with the video content.  On ESPN.COM, if I wanted to watch a larger video the length of the screen, when I loaded it the screen would freeze on a still image, and the sound would play but not the video.  On the still image, a white play arrow would be static with a white circle around it.  If I called up the Flash settings menu, it would be inoperative, frozen, and you could not close it.  On smaller videos, the box would stay black with no picture, no sound.  If I called up the Flash menu, same thing would happen, frozen.  On IGN.COM, pretty much the same thing.  Other Flash content would load fine, but not videos.  On the link to a video, a Flash advertisement next to the video box would play, but not the video.  Occasionally, an ad would play in the video screen fine, but no requested video.  All black, with a frozen Flash settings menu.  That's pretty much it, sorry for leaving that out.  But on every other site I visited with video (ie. Youtube, gamespot, etc.) everything would run fine.  But the two in question are a couple of the sites I visit most, so I was on a mission to fix it.

  • I have a HP-6210 Laptop with Windows 8.1 ... and Videos are not playing from youtube espn etc

    I have a HP-AMD A4-6210 Laptop with Windows 8.1 ... and Videos are not playing from youtube espn etc
    This question was solved.
    View Solution.

    Hi,
    Try a clean installation of the flash plugin/activeX as follows.
    First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
    Flash Player Uninstaller.
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    When windows has reloaded, download and install the latest version of Adobe Flash.  Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
    When the installation has completed, restart the notebook.
    If the above doesn't correct the issue, then try the following.
    First of all, download and run the Shockwave uninstaller on the link below.
    http://fpdownload.macromedia.com/get/shockwave/uninstall/win/sw_uninstaller.exe
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    http://get.adobe.com/shockwave/
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    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Verizon FIOS TV/Internet and ESPN

    I guess this really belongs here and not in the "Off Topic" community:
    I contacted FIOS tech support two times now for issues connecting to ESPN to watch sports online.
    The first time the issue was due to account activation.  Now my first problem with this is the fact that I allowed the tech, or "agent" as Verizon calls them, to take control of my computer, I know my own fault.  The tech proceeded to install a Verizon software package without first asking me.  I immediately asked why the software was installed and the tech claimed it was needed to "activate" my account. I then asked if it could be removed and the tech said "yes".  Now I would question why a software package, that can be removed, was needed to activate my account?  I will say that miraculously the issue was resolved....or so I thought.
    So I tried to watch ESPN sports online again today, same computer as before, and...oh no it didn't work!  I contacted Verizon support, yet again, about the same issue.  The tech again wanted to take control of my computer, I told him repeatedly that I was not going to allow it because of my previous experience, and after about 3 minutes of me saying "NO" he finally gave up asking.  He kept saying he wanted to check the browser settings which I told him have not changed since the issue was previously "resolved".  His suggestion was to try a different browser.  I use Firefox v12 with Adobe Flash Player v11.4, but unfortunately I removed IE and do not have another browser installed.  He kept pushing me to install Google Chrome, which I would not and did not do, so I guess it was a good thing that I did not give him control of my computer.  I do have another computer with Firefox v9 installed, with a much older version of Flash Player, so I gave it try.  Miraculously it worked so I pointed the finger at the latest version of Flash Player as the culprit.  The tech then began to go on a rant saying "See I told you it was a browser setting and not an account issue".  I'm not sure if he learned that at the Verizon customer service training seminar in New Delhi but he's a keeper...lol.  So I then decided to fix the issue, by trying previous versions of Flash Player, and still could not login to the ESPN website.  Hmmmmm?
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    So I ask Verizon the following two questions:
    1. Are your techs, or "agents" as you call them, trained in such customer service practices or do they take it upon themselves to install software without first asking customer permission and berating customers who refuse to give them access to their personal property?
    2.  If I can find this simple login issue with YOUR software, why can't you find it and fix it?
    I've always had Time Warner cable, and Internet access, before moving to a no Time Warner area and I've never had a complaint against their tech support or customer service.  Verizon should take a lesson from this.  Oh and by the way, you can login to ESPN through the TV Listings page on a Time Warner network.

    No idea about the rest of it, but I've seen that infinite login redirect before.  I am pretty sure it's a bug in ESPN's site, not with Verizon ... and clearing cache/cookies seems to fix it.  What was happening, if I recall correctly, is that it was remembering you were logged out and so it never tried to log you in again - it just sent you back to the login page.

  • Windows 8.1 not recognizing Adobe Flash Player and Adobe help not helpful

    I have a new laptop with Windows 8.1 64 bit. I tried to view a video and it said I did not have flash player. I went to download adobe flash player and your website said I had it intergrated into 8.1 and that it was either disabled, not the right version or that active X filters needed to be clear. I followed all instructions. Flash was installed with the 8.1 64 bit version. Flash was enabled for all websites and I cleared the active X filter and I still get told that I don't have install flash because it is intergrated and but it does not work. Please help I am in a cycle where Adobe is not helping just sending me in a circle. Thank you

    Your problems aren't with Adobe or Flash Player. They're with Internet explorer 11 and Microsoft.
    IE11 (Windows 7, 8 & 8.1) has been an abomination since its release October 18, 2013. Yahoo, Facebook, BBC, ESPN and dozens of other sites and domains have had trouble recognizing the Browser. If the site doesn't recognize the browser, it won't recognize any plugins in the browser, including Flash Player. Microsoft was made aware of the problems by millions of users within hours of the release, and so far they've shown no sign that they intend to fix it anytime soon. Their recommendation is to enable Compatibility View for affected pages. Two problems with that are that it's had only limited success, and you must enable it manually for each affected page. Basically, they're telling you to "pretend" you're not using IE11.
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    Opera (from Opera)
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  • 6/4/2014 - Beta - Flash Player 14.0.0.126

    The latest Flash Player 14 builds are now available.  You can download Flash Player here:http://www.adobe.com/go/flashplayerbeta.
    Please note that this build is identical (except for version number) with the official release slated for next week.  Please alert us as soon as possible if you encounter any issues.
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    Once set, these settings will take effect when the page is refreshed or the next time Flash content is loaded. For additional configuration options, please visit our Flash Player debug help page. Content displayed using SwfObject may encounter problems with the version number check. We are aware of this issue (see known issues below) and will address this in an upcoming build.
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    [HTTP Live Streaming] The value of AudioTrack.isDefault is now returned correctly (3761057)
    [HTTP Live Streaming] The value of AudioTrack.name is now returned correctly after AUDIO_UPDATE events (3767714)
    [Mac] Fixes a memory leak encountered during video and Stage3D playback (3738368)
    [Win] Resolves a video playback issue that was introduced in 11.9.900.166 that caused a small number of H.264 streams to not play (3735300)
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    About the Beta Channel
    Beta Versions of Flash Player are available for automatic installation via our Background Update service.  Pleasesubscribe to automatically install or receive update availability notifications at runtime.

    The latest Flash Player 14 builds are now available.  You can download Flash Player here:http://www.adobe.com/go/flashplayerbeta.
    Please note that this build is identical (except for version number) with the official release slated for next week.  Please alert us as soon as possible if you encounter any issues.
    New Features for Flash Player 14:
    PPAPI Content Debugger - EXTENDED BETA
    We're pleased to announce the immediate availability of the PPAPI Flash Player content debugger. For the first time, Flash developers will be able to debug their content using the PPAPI interface on Chromium based browsers. Please note that at this time, only the Chrome Canary build (M36 or higher) has support for the PPAPI debugger. To use this plugin in Google Chrome, please install the debugger using our stand alone installer available from labs.adobe.com and navigate to the chrome://plugins/ page. On the Chrome Plug-ins page, expand the plugin details and enable the debug version (noted in the Plug-in description) of the Shockwave Flash.When configuring remote debugging, please navigate to Flash content and select the "Debugger" menu item from the Flash Player context menu.
    Once set, these settings will take effect when the page is refreshed or the next time Flash content is loaded. For additional configuration options, please visit our Flash Player debug help page. Content displayed using SwfObject may encounter problems with the version number check. We are aware of this issue (see known issues below) and will address this in an upcoming build.
    Anisotropic Filtering
    This new texture sampling filter can enhance the image quality of textures on surfaces that are at oblique viewing angles. There are two ways to enable this feature:
    In AGAL, set one of the values – "anisotropic2x", "anisotropic4x", "anisotropic8x", or "anisotropic16x" to the filter option in the sampling instructions. Or call Context3D::setSamplerStateAt with the 3rd parameter "filter" being one of the values defined in Context3DTextureFilter - "ANISOTROPIC2X", "ANISOTROPIC4X", "ANISOTROPIC8X", or "ANISOTROPIC16X"
    New Stage3D "Standard" Profile
    Developers can now request this high level profile when creating Context3D. Three new features are available in this profile:
    Multiple render target allows to you to draw geometry to multiple outputs (up to 4) during one drawing
    Floating point texture allows you to create Texture, RectangleTexture and CubeTuxture with the RGBA16F folder.
    AGAL v2 contains these improvements:
    Increased register size
    Partial derivative instructions
    Fragment depth output
    Conditional forward jump
    Notable Fixes and Enhancements:
    TextField.getFontList() and Font.enumerateFonts() now return 0 in Private Browsing Mode (3720929)
    Font.enumerateFonts now returns an alphabetically sorted list (3720932)
    Resolves an issue introduced in Flash Player 11.10 and AIR SDK > 13 where attached connected game controllers were not detected at launch (3752605)
    Hardware Decoding support is now enabled for Intel Baytrail hardware (3752291)
    [Chrome] Resolves an issue where some render textures could not be displayed with Chrome and D3DX11 (3743626)
    [Chrome] Angry Birds on Facebook now works as expected (3761933)
    [Chrome] Flash Player will not load a SWF if Content-Type-Options: nosniff is specified and the Content-Type header does not match (3712045, Chromium 172918)
    [HTTP Live Streaming] The value of AudioTrack.isDefault is now returned correctly (3761057)
    [HTTP Live Streaming] The value of AudioTrack.name is now returned correctly after AUDIO_UPDATE events (3767714)
    [Mac] Fixes a memory leak encountered during video and Stage3D playback (3738368)
    [Win] Resolves a video playback issue that was introduced in 11.9.900.166 that caused a small number of H.264 streams to not play (3735300)
    [Win] IME - Corrects an issue where words were duplicated in the candidate window on third-party bottom line IMEs (3721064)
    [Win8.1 ARM] Farmville2 - The maximum number of Stage3D instances allowed on Win8.x ARM devices has been increased from one to four (3732718, MSFT 607382)
    [Win8.1 x64] The Windows Narrator tool now recognizes Flash Player objects embedded in web pages (3618169, MSFT 458063)
    [Win8.1] Reduces power consumption during video playback in portrait orientation (3699152)
    [Win8.1] Improves performance of video blitting on DirectX 11 systems in portrait mode (3748772)
    [Win8.1] Video from built-in cameras now rotates as expected when the device changes from landscape to portrait mode (3722322, MSFT 611601)
    [Win8.1] Sprite.graphics.beginFill(Number) now correctly sets the provided color after a page refresh (3729475, MSFT 508518)
    [Win8.1] HTTP Live Streaming - Resolves an issue where encrypted video playback would hang intermittently (3710245)
    [Win8.x] The [Tab] key now works as expected in Full-Screen mode (3719314)
    [Win8.x] Resolves a stability issue for standalone applications that use Flash Player in an embedded Internet Explorer instance (3763486)
    [Win8.x] StandAlone Player - Exiting FullScreen mode now works as expected (3730508)
    [Win8.x] Flash Player will now gracefully recover from a graphics driver reset (3752447, MSFT 346563)
    [Win8.x] Resolves a stability issue with HTTP Live Streaming (3758254)
    PPAPI Debugger Preview - Multiple Stability Fixes (3720385, 3720431, 3720925)
    Multiple stability Fixes
    Known Issues:
    PPAPI Debugger - Chrome incorrectly reports the installed location of the plugin in chrome:plugins
    PPAPI Debugger - ESPN does not correctly detect the Flash Debugger Plug-in (3755128)
    PPAPI Debugger - Some content using SWFObject is not loaded correctly (3755345)
    About the Beta Channel
    Beta Versions of Flash Player are available for automatic installation via our Background Update service.  Pleasesubscribe to automatically install or receive update availability notifications at runtime.

  • How to successfully install and use Adobe Flash Player on an iMac?

    I have the latest OS X 10.8 Mountain Lion.  It makes actually several years that I have not been able to view videos that use Adobe Flash Player.  This is true of several sports websites I like such as ATPtour.com and ESPN.com.  A few days ago I have upgraded my OS to the most current one.  And, I retried downloading Adobe Flash Player and it made no difference.  I tried to see the videos using numerous different browzers (Safari, Chrome, Firefox) with no success. 
    I know Steve jobs hated Adobe Flash Player because it was so inefficient.  But, I thought one could still use it with Mac computers.  Are you guys having as much difficulty as I am?  If not what are the solutions to running Adobe Flash Player?  Thank you in advance for your information.  

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