ESS Error "Details can't be determine for related person"

HI expert,
we got error on ess screen while we try to create transaction of benefit.
we are in Indonesia.
We got this error message "Details can not be determined for related person 11/"
do you know how to solve this?
thanks.

Hi Siddharth Rajora
thanks
but we already maintain details of family members.
Actually, we got no error when creating this transaction at back end.
this error just appear on ESS screen.
how to solve this?

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