ESS Error - User id does not exist

Question

Hi All,
When the user click on personal information - Emergency address link on the portal, user gets error "user XX does not exist in this period".
This proble is only for this particular user.
on the back end an abap dump with following error message is encountered.
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED_NO 
Exception              CX_SY_REF_IS_INITIAL           
Error in the ABAP Application Program                                                                               
The current ABAP program "SAPLHRXSS_PER_MAC" had to be terminated because it    
has                                                                            
come across a statement that unfortunately cannot be executed.                  
I checked the data is maintained in IT0105 an IT0002 correctly. Even the table V_T7XSSPERSUBTYP has value for IT0006 with correct usecase.
The user has a hiring date of 13.07.2009 and IT0105 also has the start date as 13.07.2009 can this be  the reason? Since the validity is not for complete month?
Please advise what could be the possible reason for the above error. How to solve the problem
Regards,
Swati

Answer 1

Hi,
you have to map the EP user to an employee at the backend for the ESS services to work.
Go to transaction HRUSER and check whether an employee is connected to this USER_ID. If it is not there, go to transaction pa30,select an employee and create a new record for the infotype 105 ( subtype 0001) with the USER_ID.
This will solve the issue.