ESS TM Management WS12300111 doesn't start

Question

Hello!
we are facing the following problem regarding the Leave Request approving phase using the work flow above mentioned.
We had configured the kind of TM request  that have to be manage via portal under back-end customization features (Personnel Management u2192 Employee Self-Service u2192 Service-Specific Settings u2192 Working Time u2192 Leave Request u2192 Processing Processes):
-> Create Rule Groups
-> Define Processing Processes for Each Rule Group with Next Agent = last agent, then line manager
-> Specify Processing Processes for Types of Leave (set work flow WS12300111 as approve method).
WS12300111 is active and configured as standard task
TS12300097 is configured as standard task and in transaction SWFVISU is linked with approver leave web dynpro.
The problem is that after we insert via portal the leave request, into the manager UWL task we didn't have the related approval item and we are not able to establish if the WF has been started. We are not able to understand if is a WF running failure or a approver failure because it's impossible to track the trace for this kind of WF.
For approver determination we are implemented the badi PT_GEN_REQ and correctly see the approver into the specific leave request dynpro field.
We also tryed to use our custom wf template linking this one with the customizing but we get the same result.
Does anybody help us.

Answer 1

Hi!
We are not able to launch approval leave request associated with UWL TS12300097 decisional item because we didn't get the task into the manager portal MSS UWL interface.
We discovered that the decisional item didn't have the actor set even if we set this value during the approver determination process launched by leave request web dynpro.
Regards.
Mara