ESS Travel Assistant (WD ABAP): My Employees not consistent for users

Hi there,
I've seen a couple threads with the same issue on here - but, no resolution is posted... We are trying to use the My Employees service in ESS Travel (travel assistant functions). It appears there are two options for defining the list of employees that the travel assistant can use: 1.) User can build their own list (which is what I can do with my own user ID) and 2.) the list is predefined based on config settings. I have three other user IDs that do not have the option to maintain their own list. My Id has the Add/Remove Employee buttons. The other IDs only have a u2018Personalizationu2019 button. When this is selected, I can add employees, but it never adds them to the employee list. We have not done any configuration to determine the list, so I am not sure why there are differences by user!
This does not appear to be a Security issue. I added SAP_ALL to the troublesome user IDs and they still did not have the Add/Remove buttons. Any help/info would be greatly appreciated. Stumped...
Thanks,
Karen G.

General Information About the Application and Component
Application: FITV_POWL_ASSISTANT
Web Dynpro Component: WDR_F4_ELEMENTARY
Window Information: W_SETTINGS
View Information: V_SETTINGS
Configuration ID: PREMN
FPB_MAINTAIN_PERS_M in order to centrally assign employee numbers to
your assistants.

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