ESS Who's Who (ECC6, WD) - Error with telephone direct dial link

Hi there -
We are on ECC6, NW 2004s (SP14).  I have the following field in our Who's Who 'Output field detail' -
SYHR_A_P0105_AF_TEL_NR - Area code + local access code
Also in config, I have the checkbox DESELECTED for 'Allow direct telephone dialing.'
Issue with Who's Who service:
The telephone number is displayed as a hyperlink.  When I click the link, I get the following message: 'Search resulted more than 1500 records, Only first 1500 records is displayed.'
Then if I click the link again, I get a dump: 500 Internal Error,
com.sap.tc.webdynpro.modelimpl.dynamicrfc.WDDynamicRFCExecuteException: Specify a server name , error key: RFC_ERROR_SYSTEM_FAILURE
Does anyone know how to get rid of the link - direct dialing is not a requirement for my client.  Also - the first error message makes no sense.  Any help would be greatly appreciated - I am stumped.
Regards,
Karen

a quick note from a call we opened this week
...More significantly is that SAP_ESS is only one part of
the ESS ERP2005 product - if you look at the stack
schedule the next stack is due out Week 48 - last
week of November 2007...

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