Essbase add-in issue

Hi All,
We face thsi issue here on many machines, When we connect to any database in Essbase add-in and do a refresh very first time, the list of dimenstiosn that should come by default on the blank sheet sometimes comes and sometimes does not. DO we know any fix for this??

When you do a refresh, do you just see a blank sheet instead of the default dimensions? If it is the case, try closing all Excel instances, make sure there is no Excel running in the background (you can go to Task Manager to see that. Kill the instance if it is still running). This is usually due to multiple instances of Excel running at the same time.
Cheers,
Mehmet

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