Essbase Agent is hanging

We have a typical problem of Essbase Agent hangs when running either running Hyperion reports or Analyzer.Essbase 6.5.4 on HPUX11i and Reports/Analyzer is on Win2000 with Weblogic7. Does any one has similar problem? Thanks in advance for any help in this regard.Thanks

Hi, Thank you for your reply. Could you give some more detail information? 1. What Version of Essbase you use? 2. What OS you use? 3. How many rows / column were retreived from the database? 4. Do you experience the entire agent hang, which means none of the users will be able to login / logout to Essbase, and none of all other applications are accessible. We have this problem for more than 6 months, and unable to reproduce the error. And we have sond core files to Hyperion, they are still investigating this. This is because we have a very large user based and unable to identify which particular query cause the problem. The user here use Essbase Excel Add-Ins and Alphablox. It appear to me that any of the user query cause this problem. We really want to know whether we are the only one that experience this, because according to Hyperion, this problem is specific to us.

Similar Messages

Essbase agent hang

Hi All,
Lately we have been having issues where essbase agent gets into a unresponsive state. You cannot open the EAS console. You can log in via MaxL but you get the hour glass.
Our essbase server in on a Sun Solaris Machine. EAS is on win 2003.
Quite a few times it has been identified that the essbase port range which in our case is 32871 - 33768, one of the ports has been used by other app due to which essbase agent hangs.
Has any one faced this issue before? Is there a workaround for this issue?
Thanks,

That is true. If you have an application that using the same port as Essbase agent, then the agent will be hung. We resolved it by making sure Essbase has exclusive port range. Hope this helps.
Kris.

Essbase Agent is down in version 11.1.2.1 and unable to change the status

Hi All,
I've installed and configured Hyperion version 11.1.2.1. When i'm trying to add Essbase server in EAS console, it is giving the Network Error (Essbase Agent issue). When i saw the essbase status from User_Projects/EPMSystem1/bin> opmnctl status it is showing Down. Can you pls. help how to change it to Alive ?
Thanks,
PVR

Have a look at the following link to view the different methods of starting up essbase - http://download.oracle.com/docs/cd/E17236_01/epm.1112/epm_install_11121/ch08s03s10.html
Cheers
John
http://john-goodwin.blogspot.com/

Enabling Drill Through causing Essbase Integration Server hang.

During the automation process using olapicmd command and *.cbs we are enabling Drill Through which is causing Essbase Integration Server hang.
We don't get any error message in log file. Plus sometime its run successful , also when we run this manually going to EIS console, it run fine.
Thanks in advance
-Piyush

Hi Kishore,
Thanks for your prompt reply......
I have checked in before itself the Drill down option ......
I am not able to understand whats the issue we are able to drill through in EIS till last level but after improting in OBIEE we are not able to drill through to last level, in the last level it showing no results....
I am not able to find the solution any other suggestions ?
Regards,
Tarang Jain

Essbase Agent Error

Whenever we try to connect to the Essbase Server from the eas console, we get this error:
Network Error 10061: Unable to connect to <servername>
The client timed out waiting to connect to Essbase agent using TCP/IP.
Check your network connections.
Also make sure that server and port values are correct.
When we login to the server, we see this error:
Essbase Agent encountered a problem and needed to close.
In the OPMN logs, we see this:
[2011-01-22T17:41:44][opmn][ERROR:1][661][OPMN]Process Crashed: Essbase1~EssbaseAgent~AGENT~1 (1461847556:3136) - Not restarting
What does this mean?
The connections were working fine until last week. If I restart OPMN, then everything is fine-again the same problem starts the next day.
Please help with suggestions to troubleshoot.
Thanks,
Sujani

784749 wrote:
I checked the Essbase.cfg file-it has the correct port number:1423 listed.
I also tried starting Essbase in the foreground: startEssbase.bat
It says:
fatal error:ESSBASE is already loadedfatal error:ESSBASE is already loaded ....This means your Essbase.exe is working fine...but we need to know that on which port its processing...
Find out on which port it is processing...
i will tell you the steps to check the prot number....please find below...
How do I find the Ports?
*1. Export the list of currently running tasks to a text file.*
a. From the Start menu, click Run.
b. In the Run dialog box, type: CMD. Click OK.
c. At the command prompt, type: tasklist /svc > c:\tasklist.txt. Press the ENTER key on your keyboard.
Note: If using Windows XP Home Edition, tasklist may not be a recognized command. If this is the case, the Process Identifier (PID) must be found using Windows Task Manager. Open Windows Task Manager, click the Processes tab, click View, and then click Select Columns. In the Select Columns dialog box, check PID (Process Identifier), and then click OK. Locate the program you are troubleshooting and find the corresponding PID number.
*2. Export the list of currently open ports to a text file.*
a. At the command prompt, type: netstat -aon >c:\netstat.txt. Press ENTER.
View Picture
*3. Open tasklist.txt.*
a. From the Start menu, click Run.
b. In the Run dialog box, type: c:\tasklist.txt. Click OK.
*4. In the tasklist file, locate the program you are troubleshooting. Note the Process Identifier (PID) for the process. In this example we are troubleshooting Windows Media Player (wmplayer), which is PID 1988.*
View Picture
*5. Open netstat.txt.*
a. From the Start menu, click Run.
b. In the Run dialog box, type: c:\netstat.txt. Click OK.
*6. In the netstat file, find an entry with the same PID as you found in the earlier step. In this example, we are finding PID 1988.*
View Picture
*7. In the netstat file, note the protocol used (TCP or UDP) for the PID you found. In this example, the protocol is UDP.*
*8. In the netstat file, note the port number for the PID you found. The port number is the number following the IP address in the Local Address column. In this example, the IP address is 127.0.0.1 and the port number is 1081. Windows Firewall requires the port number and the protocol to create an exception. In this example, the port number is 1081 and the protocol is UDP.*
Note: If the port number(s) for the process are less than 1024, it is likely that the port numbers will not change. If the numbers used are greater than 1024, the application may be using a range of ports, so opening individual ports may not reliably resolve the issue.
Check it and let me know on which port number the Aggent is running...if it is not running on port number 1423 you will get this error....
Regards,
Prabhas...
Edited by: P on Feb 9, 2011 9:55 PM
Edited by: P on Feb 9, 2011 9:56 PM
Edited by: P on Feb 9, 2011 9:57 PM

Urgent: Essbase server getting hanged frequently

Hi All,
I am facing an issue with essbase server which gets hanged frequently. Following are essbase logs
Info(1051037)====Logging out user [admin]` active for 64 minutes
Info(1051164)====Received login request from [10.3.0.253]
Info(1051187)====Logging in user [admin2] from [10.3.0.253]
Please let me know how can I resolve this?

Hi John,
Following are the details
What version are you running on?
11.1.1.3
Is this windows or unix?
Windows
How many total users are you licensed for?
Not sure about that
When this happens what is utilization on the ESSBASE process like?
Cache Size:
Inline image 4
Index cache setting (KB): 1024000
Index cache current value (KB): 1024000
Data file cache setting (KB): 3276800
Data cache setting (KB): 307200
Data cache current value (KB): 126053
Regards,
Hitesh

Agent install hang When Install by using remote desktop

Hi All
My Customer has some workstation,that were placed on branch office,occur some problem and he want to re-install.
When he using remote desktop to login/install, ZCM Agent install service will hang on "novell-rm-md-core". he test some times and get the same result.
But he call another admin install agent locally. agent install successfully.
Who have the same experience about remote install by using remote desktop(mstsc) ??
thanks
wyldkao

Originally Posted by wyldkao
Hi All
My Customer has some workstation,that were placed on branch office,occur some problem and he want to re-install.
When he using remote desktop to login/install, ZCM Agent install service will hang on "novell-rm-md-core". he test some times and get the same result.
But he call another admin install agent locally. agent install successfully.
Who have the same experience about remote install by using remote desktop(mstsc) ??
thanks
wyldkao
Windows XP right?
Then you need to install this patch before installing ZCM agent: An application that installs a mirror driver over a Terminal Services session may stop responding on a Windows XP-based computer
Thomas

Essbase server is hanging due to BSO applications

Hi All,
We upgraded from 9.3.1 to 9.3.3 in august and since then we are having issues. We have about 12 BSO applications, Size is 2GB each. After the upgrade when the users do some operations sucn as rerteval or outline edits etc the essbase hangs and we have to reboot to resolve this issue but after sometime (1 hour later) on performing the same operations it hangs again.
We initially thought it is the server problem, so we migrated all these 12 apps to 3 diferent servers and the other server also started hanging due to these apps. SO this solidifies that there is something wrong in these BSO applications...Any ideas????
System info: Windows environment
sever: windows server 2003
hyp - 9.3.3
Oracle support also jumped in but could not resolve the issue.
Any help would be appreciated.
Thanks!!!

Have a look on Essbase conf file
for netdelay and net recount try increaseing 1000 each and look for diffrence
Also look on avaiable RAM on server. Allot 2 gb per application
let say you have 12 app then 12*2=24 + 6 Gb i.e=30gb so better get 32gb
up to my understanding since ram seq goes 8 ,16, 32, 64
also look at your processor how many core have alloted
Have a read on :http://docs.oracle.com/cd/E17236_01/epm.1112/esb_dbag/frameset.htm?part_optimize.html

Performing targets discovery and agent configuration --- HANGS

Hello,
I'm running Grid Control 10.2.0.4 on windows2003 server. I have installed the agent on a number of systems with no problem.
BUT, on one server the install seems to HANG during the:
"Performing targets discovery and agent configuration" step.
below is the last entry in my log file. So a couple questions:
1. Any ideas what is going on?
2. If I cancel it the install, can I restart it manually (agentca -d ???)
3. What logs should I look at.
I have tried installing it on this server several times with no luck. I also had problems upgrading from DB 10.2.0.1 to 10.2.0.3. The DBUA would say "thinks this is a Rerun operation" and recommend I remove some file that doesn't exist (but this is a seperate issue, just included it FYI).
installActions2008-03-13_03-03-56PM.log
Backing up files and inventory (not for auto-rollback) for the Oracle Home
Backing up files affected by the patch '5961654' for restore. This might take a while...
Backing up files affected by the patch '5961654' for rollback. This might take a while...
Patching component oracle.oracore.rsf, 10.2.0.3.0...
Copying file to "g:\oracle\agent10g\bin\oracore10.dll"
Copying file to "g:\oracle\agent10g\rdbms\admin\oracore10.sym"
Copying file to "g:\oracle\agent10g\
lib\oracore10.lib"
ApplySession adding interim patch '5961654' to inventory
Verifying the update...
Inventory check OK: Patch ID 5961654 is registered in Oracle Home inventory with proper meta-data.
Files check OK: Files from Patch ID 5961654 are present in Oracle Home.
The local system has been patched and can be restarted.
OPatch succeeded.
Finished one-offs apply...
Deleting the files...
Finished deleting the above files...
INFO: Configuration assistant "Oneoff Patch Application" succeeded
INFO: Command = oracle.sysman.emcp.agent.AgentPlugIn
INFO: Install area Control created with access level 1
Performing free port detection on host=gridTEST
Securing the agent
Performing targets discovery and agent configuration
CfmLogger_2008-03-13_03-10-51-PM.log
INFO: oracle.sysman.top.agent:Executing Command: g:\oracle\agent10g\perl\5.8.3\bin\MSWin32-x86-multi-thread\perl.exe G:\oracle\agent10g\sysman\admin\discover\oracledb.pl G:\oracle\agent10g gridTEST

I get:
G:\>emctl status agent
Oracle Enterprise Manager 10g Release 4 Grid Control 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
Agent Version : 10.2.0.4.0
OMS Version : 10.2.0.4.0
Protocol Version : 10.2.0.4.0
Agent Home : g:\oracle\agent10g
Agent binaries : g:\oracle\agent10g
Agent Process ID : 3548
Agent URL : ( I deleted this)
Repository URL : ( I deleted this)
Started at : 2008-03-13 17:21:11
Started by user : SYSTEM
Last Reload : 2008-03-13 17:21:11
Last successful upload : 2008-03-13 17:21:56
Total Megabytes of XML files uploaded so far : 0.30
Number of XML files pending upload : 3
Size of XML files pending upload(MB) : 0.17
Available disk space on upload filesystem : 9.55%
Last successful heartbeat to OMS : 2008-03-13 17:21:25
Agent is Running and Ready
G:\>emctl pingOMS
Oracle Enterprise Manager 10g Release 4 Grid Control 10.2.0.4.0.
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
EMD pingOMS completed successfully
Now I see the server in Grid Control. THANKS!!!!!!!!!!!!!!

Essbase.cfg : Port configuration

Hello,does anyone have experience concerning the parameters:- AGENTTHREADS - SERVERTHREADS - AGTSVRCONNECTIONS I have problems with the Essbase Agent, which hangs under some circumstances. So I try increasing the THREAD parameters in the essbase.cfg, but I don't really now what limit my system has (W2K SP2, 2 Processors, 2Gbyte RAM)Thanks in advance

Well start at http://www.oracle.com/technetwork/middleware/performance-management/documentation/index.html
It has links to different versions, bookmark and then you don't need to keep asking for links.
Cheers
John
http://john-goodwin.blogspot.com/

Essbase Server Hangs

My essbase Server hangs when number of users logins remotely-- is there any thing i have do or IT (OS ) side ?

try Stoping Essbase essbase.exe
Modify cfg file contain
AGENTTHREADS 5
AGENTTHREADS 15
AGTSVRCONNECTIONS 1
AGTSVRCONNECTIONS 3 (default * 3)
3. Save the file.
4. Restart Essbase agent (Essbase.exe).
Edited by: KVC on Nov 14, 2011 8:47 PM

Essbase hangs on solaris

Hi all,
We installed System 9 in Dev Env. We are testing the installation by creating sample reports
in webanalysis and FR.It worked fine when we craeted. later on when we are trying to create new
reports from (DEMO -> basic) Essbase, the process hangs.
I need to kill the session in Unix. I killed the sessions almost 10 times. I could able to load the sample data
into the Planning cube. and i can see the sample forms generated from planning application .
Any sugestions plz...............
Thanks.

Does you see any errors in the Essbase.log file, application log, or system logs? Are you running into resource constraints?
Have you set your ulimits for memory and stack in the .profile of the user which executes the Essbase process?
Are you using 9.3.1 or another revision of Essbase?
Regards,
-John

Agents hanging up on customers?

Post Author: jase4now
CA Forum: Crystal Reports
Please forgive me if this is in the wrong area.
Is there a way, or a report, that can show if an agent is hanging up on callers? I run reports for a call center that has 65+ operators. Most of my operators average 4:40 (m:ss). I have one operator in paticular that averages 1:30 or less! I think he has found a way to 'work' the system.
any help is appreciated,
Joel

Post Author: yangster
CA Forum: Crystal Reports
working the system would be one thinghow do you track details of the call? or this simply based on open and close datetime?Its kind of like tracking down ripples in a pool, you need something distinct to track it down too else you don't really have much to work with.

[Athlon64] K8T Neo Hangs at Gigabit Boot agent

Topic pretty much explains it all. This morning I heard a long beep and jumped out of bed thinking my computer was overheating. Pulled the plug and the beep continued. Turned out the beep was my alarm clock which was unplugged and was telling me the batteries were dying, but that's another story. Anyway, I plugged the pc back in and hit the power button and now it won't boot. It either gets to the Gigabit boot agent and hangs, or gets to the SATA Raid Bios Setting Utility, scans for serial drives, finds none, and hangs there. I've reset the CMOS twice now, swapped harddrives around, and even swapped IDE ports around in every combo I can think of. I currently can't even get into the BIOS setup.
After messing around for a long while it now gives me 3 long beeps and no video at all anymore.
Problem fixed. Had to disconnect the cable for my LAN and that got me into the setup utillity so I could set up the boot sequence the way it used to be.

It happens to the best of us, glad it solved

Apps hanging on Retrieval through Excel

Essbase 7.1.5 Windows 2003 Server. 16 gig ram
On multiple occasions now I have cases where users retrieving through excel have their retrievals "hang". These are stock retrievals that normally have split second retrieval time.
If I go in through EAS and try and terminate their retrieval it goes into "terminating" indefinitely. I can't stop the app through EAS either, “user performing database operation”.
I can stop the app by killing the process in Task Manager. However if it then restarts, problems start again.
I have to stop all apps, restart the box. Then everything is good again, usually for another 24 hours. Sometimes less, sometimes a couple of days. Problems does not seem to occur on weekends (few to no users. However lots of app rebuilding/restructuring/etc going on)
This box does have alot of activity, with many apps on the go. 10-15 can be loaded at anyone time. Mix of BSO and ASO cubes. Multiple users, across multipile apps, doing multiple excel retrievals with lots of connects and disconnects going on.
Problem has been ongoing for several months now. No I haven't logged a case with Tech support.

I have similar experience over Essbase 5,6,7,9. Please have a look at the reserved portrange of ESSBASE. Applications like event triggered backups, monitors from network provider or whatever can used one or more of the reserved ports in the ESSBASE range and they avoid that the next database, which is requested and needs to be started therfore cannot be "reached" from ESSBASE agent process. Another problem of "freezing" like I called it all the years is that there are agent intensive operations like renaming an application which can freeze the login process or reaction of the agent.
I usally do a tail -f Essbase.log to see if the agent is reacting or not.
But to make it clear, the portrange scan was our solution.
knightrich

Essbase Agent is hanging

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