Essbase crash with error 1054007 and 1052002

Question

Hi All,
Two days back we had a problem with Essbase application and we had to restore the database. When i checked the logs its says....
*** A fatal error has happened ***
*** The server is trying to shutdown the application ***
*** Exception occurred ***
[Mon Aug 16 13:58:06 2010]Local/ESSBASE0///Info(1051001)
Received client request: Logout (from user [system])
[Mon Aug 16 13:58:06 2010]Local/ESSBASE0///Error(1052002)
Error writing to server
[Mon Aug 16 13:58:06 2010]Local/ESSBASE0///Error(1054007)
Application FPAComm not responding
[Mon Aug 16 13:58:06 2010]Local/ESSBASE0///Info(1051037)
Logging out user [system], active for 0 minutes
Little background on this problem:
Our block size is 178KB, I believe it is more than recommended range. And we have a lot of user activities going on at this time.
All other cache and cfg settings seems normal to me.
Any Input from your side? Also When we kill the process from AAS, could it be the reason? If yes, How can we get rid of unnecessary/wrong calcs?
Thanks,
Utkarsh
Edited by: user2618539 on Aug 18, 2010 12:34 PM

Answer 1

Hi Utkarsh,
It seems to be hardware problem on your server. Log never explain anything as usual but you didn’t mention on which version you are and the platform on which Essbase is running.Do you have enough disk-space on server ?
Your data-block size is far big from oracle’s recommendation(8-100K), which can lead memory issue while dense calculation and may result into this kind of problems. also, I dont see any risk in terminating any process to resolve any existing problems.
*** Exception occurred ***
And look for any exception files generated by OS.
Thanks,
VG