EssBase: Login fails due to invalid login credentials

I am currently running Hyperion System Planning 9, authenticating users through my LDAP server and am having a problem creating new users. I have gone through what I believe are the steps I need to take and have created my users but now when they try to login to EssBase, through the excel add-in, I get this message: "Login fails due to invalid login credentials"
I have searched the forums and the Essbase knowledge base and have come up empty. The only thing I have found is this:
"You just need to provision your shared services user with access to Essbase. Right-click on your user, select provision and then give them the required Essbase rights."
I have provisioned my users several times and made sure that they are added to the correct groups but they still can't log in.
Has anyone had this issue before?
Thanks,
J

Another point that you need verify, the service sequence:
1. Start the analytic Services
2. Star analytic Administration services.
regards,
Wallace

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953053 wrote:
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Errors occurred, no packages were upgraded.
I am not trying to install any testing versions. I just want to install a stable KDE release. I know I am missing something here. So, please guide me on this.
Last edited by matrix13 (2012-06-19 14:01:10)

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Hi,
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