Essbase server properties OS tab without values

Hi guys,
I need a guidance about Essbase server properties.
I just installed essbase server 9.3.1.2 and other Hyperion such as HSS and BI with 9.3.1 version.
The architecture is
HSS(machine A), Essbase Server (Machine B), EAS & BISvcs (Machine C), BI Svcs (Machine D)
Problem occured when I opened up the properties of the essbase server and on the "OS" tab and "Disk Drives" tab has nothing inside. I checked my local machine and I got value such as OS : Windows server 2003 etc.
I did telnet for essbase port (every port in fact) and every single one are opened, I also confirm with the network manager and he said "no ports are block in our network".
Can somebody help me why this is happen?
Thanks.

This is a genric message which says could not connect to agent. Try the following:
- Check to see if your Essbase server agent is started and running
- Try with IP adress instead of server name to test.
- Increase NetRetry configuration setting in Essbase.cfg file and see if it resloves the issue.
Hope this helps!!
-Nra

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    HCC
    http://hyperionconsultancy.com/

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