Essbase Server Shutting down suddenly

HI,
Our Essbase Server shutting down suddenly once or twice in a month. Previously we have the same problem, Hyperion recommended for Server upgrade from 9.2 to 9.3 version. But the problem still exits. What could be the reason? If you have any idea why the essbase server shutting down suddenly? What are all the possible reasons and what needs to be done to solve this problem.
Essbase Version 9.3.1
Oracle DB to load data.

Previously we submitted the same issue to Hyperion team.. they suggested for server upgrade... after upgradation also same problem occuring.....
Nothing is happening when server is down.. we r unable to do anything like data load, calc scriprts running.....
Server is in volatile state like.. up for 2 min and down and starting up.... because of this application access is too slow... users are feeling like server is completely down......
If we r trying to access through excel... it is hanging... after 10 min application info coming.... we checked the server statistics.... they r changing after long time.... ( we r checking the server status through top command in UNIX... here status is not changing as frequency as when the server is working fine)....

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