Estimated FTTC speed very low

Hi
I am currently waiting for our newly installed cabinet to be enabled for infinity. We are 300m from cabinet and cable path is straight down road. BT wholesale checker give an estimate of 3.3mb for fttc speed. I am thinking this cannot possibly be correct? We currently get about 2mb adsl and we are about 5km from exchange.
Checker on BT retail site does not give estimated speed. Is this because wholesale estimate is so low?
Thanks
Solved!
Go to Solution.

take the estiamtor wiht a pinch of salt untill your fttc is actualy enabled it wont give accurate info, if its already enabled and the information propagated to the line estimator then it could be down to a lot of different things, including but not limited ot the type of metal used in the line, known High Resistence joints etc etc. if the retail checker isnt giving and estimate then chances are its still awaiting activation and is just giving out the adslmax rateing for your area.

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take the estiamtor wiht a pinch of salt untill your fttc is actualy enabled it wont give accurate info, if its already enabled and the information propagated to the line estimator then it could be down to a lot of different things, including but not limited ot the type of metal used in the line, known High Resistence joints etc etc. if the retail checker isnt giving and estimate then chances are its still awaiting activation and is just giving out the adslmax rateing for your area.

Download speeds very low =ftp tests

Hey ,, i ran into a issue here,
few servers are connected directly to 6509 to gig ports with a speeds of 1000 full on either side and they are having a slow download speeds of 11 Mbps
if i try to download an ftp from any of these servers ,,,download speeds are at 11Mbps.
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ok. if L1 is clear, try tcpdump on server and client side. maybe there are some errors in tcp communication, or something like this.

Wifi speeds very low

I feel that BT are leading a misleading campaign on "The best wifi speeds" on TV. I have just moved over from Talktalk where my speeds were great and the wifi was quick. BT wifi speeds come no where near the speeds I was getting before. If I'm cabled my line speeds are ok at 73mb BUT, wifi goes down to 2.8 down & .6 up. I have split the channels to see if this works and still no good. Speaking to the help desk was a waist of time as they only want me to factory reset my hh5 that is only 4 weeks old. I have been working as an IT employee for the last 10 years and in my experience this causes more issues than it resolves.
Please, has anyone got the same issue with the wifi speeds on the HH5 as this is killing me. If you advertise FASTEST WIFI SPEEDS then deliver these speeds or I will look at my contract and leave.

You really need to use wireless-AC to get the best speeds.
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If not, I'll try again

Re: Strange problem with broadband. Speed very low...

What is going on with my BT Broadband speed...?
Download 0.25 Mbs and up load of 0.09 mbs..
This just can't be right...?
Frustrated subscriber.. Glenn :-(

I moved you post to start a new thread as previous one was marked as solved by originator
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Upload Speed very low

I got bt inifnity about 2 weeks ago but while the download speed is working fine the upload speed is basically 0 and cant upload anything even a small file from a game. So any help would be great before i phone bt.
I done the further test on the line and got this -
1. Best Effort Test: -provides background information.
Download Speed
35.19 Mbps
0 Mbps
38.56 Mbps
Max Achievable Speed
Download speedachieved during the test was - 35.19 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-38.56 Mbps .
Additional Information:
IP Profile for your line is - 38.56 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.15 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.

Try to rule out the HomeHub.
First, power it off and on again (NOT the white modem) and see if that helps.
Then try a direct connection from the computer to the modem: a bit of a faffle I am afraid.
- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username '[email protected]' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem.
~~~~
Also do a test with firewall and antivirus turned (temporarily) off.
They can cause off speed problems.

Strange problem with broadband. Speed very low.

Hi all,
From last Friday I encountered really big problems with my broadband as the speed go dramatically down. I don't know what may be the reason, I'm using HomeHub and between it and computers in my household everything is fine. I haven't heard about any fixes round Aberdeen so have completely no clue what is going on.
Do you have any clue what can cause the problem, for more than 3 years everything was just great. Maybe my HomeHub is old and faulty, it is the 1st gen, white one.
I post speedtest results and ADSL info:
Download speedachieved during the test was - 134 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :18761 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 16000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 0.0:75.22:25.5 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 692 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
DSL Connection
Link Information
Uptime:
3 days, 22:26:20
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
888 / 18,762
Data Transferred (Sent/Received) [MB/GB]:
350.53 / 4.65
Output Power (Up/Down) [dBm]:
11.5 / 0.0
Line Attenuation (Up/Down) [dB]:
4.5 / 14.0
SN Margin (Up/Down) [dB]:
15.0 / 5.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 246,017
CRC Errors (Up/Down):
0 / 46
HEC Errors (Up/Down):
0 / 39
Line Profile:
Fast
Solved!
Go to Solution.

Update.
First, do you always get reply from MODS? Today my connection dropped and after a while it was on again, I found my SN Margin reset to 6.5 and better bandwith 1205 / 19832 but the speed didn't improve at all. It is 24h since I've sent notice to MODS and I will wait another 24h before contacting them again. What really worries me is FEC Errors field in my ADSL Line details. Last time after 4 days it was 245'000, now after 6 hours I have more than 750'000. Is that normal after connection drop? I've checked speed using this speedcheck provided and my profile is still the same, 16000kbs
UPDATE:: 40 minutes past, 35 MB more dowloaded and 100'000 FEC Errors more :/
I paste details below:
DSL Connection
Link Information
Uptime:
0 days, 6:01:26
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,205 / 19,832
Data Transferred (Sent/Received) [MB/MB]:
38.53 / 275.66
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
4.5 / 14.0
SN Margin (Up/Down) [dB]:
6.5 / 4.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
1 / 0
FEC Errors (Up/Down):
0 / 769,697
CRC Errors (Up/Down):
0 / 8
HEC Errors (Up/Down):
0 / 5
Line Profile:
Fast

How come the FTTC speed estimation has gone down.

I'm confused as to how the FTTC speed estimation for my phone number has gone down, it's now showing as 33.8 when it was 39.9. Currently I'm sync at 68 and 20 up. The only thing that I can think that possibly has caused the estimation to go down is the fact that I had line issues for a year or so and always got sub 25meg speeds?

Most of the checkers results are now lower it looks like they have updated the checker data from more up to date line data now that there are more fibre users
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Very low upload speed on Skype?

I had low download and upload speed on Skype for a while. I have fixed the download speed by resetting the settings. My upload speed is still very low. A speed test says I have 18 mbps download and 5 mbps upload. My download speed went from about 5 kbps to 150 kbps after the reset. My upload speed, however has stayed at about 5 kbps. Please help me.

Yes, that doesn't look good.
What is the estimate for your line given bt the DSL checker? www.dslchecker.bt.com
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TS3899 Upgrade to ios6 got the following problems in my ipad2 . Very low download speed. Can not open my apple mail in my iPad.

Upgrade to iOS 6 encountered the following problems in my ipad2.
(1) very low download speed
(2) I can not open my apple gmail in my iPad.
(3) I can't download new apps from Internet.

Have tried your suggestion of toggling but unfortunately that has not solved the problem - but many thanks for the suggestion.
Regards
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Speed dropping to very low levels continually

Hi!
I have this wireless router for about a week now. I have rarely been able to operate at the 54mbps capacity. It continually rises and drops - sometimes to very low levels and it is REALLY frustrating.
I have Cox cable in California as an internet provider. I have the router protected by WEP.
Does anyone have this problem too, or know what could be causing this?
Thank you in advance for your help.
I have a second issue that I will post separate regarding Vonage compability.
Thanks.
Kate

Try this info I found another website:
I have found the fix to this problem. I had forgotten the "tcp receive window" size issue of yore (usually called RWIN). Win XP is supposed to dynamically manage this parameter to allow maximum performance, but in my case that did not happen for the wireless network adapter. My RWIN was sitting at 17520, which is too low for a 6Mbps internet connection with even average latency. I boosted it to 65700 and eventually to 131400 and am now seeing wireless internet download speeds equal to wired speeds. In my case both are averaging around 5.5Mbps with peak data rates of 6.6Mbps (the cable modem cap).
Based on my experience, I suspect many folks with high bandwidth connections (>1.5Mbps) may not be getting the wireless performance they should.
There are a number of sites with information on how to measure, optimize and set the RWIN parameter. Here are a few:
http://www.dslreports.com/tweaks
http://www.dslreports.com/drtcp
http://forums.speedguide.net/showthread.php?t=73799
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314053
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Infinity 2 up and down speed, very slow, huge ping...

Hello wonderful friendly people, i'm looking for a bit of help to narrow down the cause of the terrible internet connection I have.
I live in a flat in a new build block in Bristol, just moved in with the owner who has had a few different connections with different providers in the last few years but have always been really bad service. He is now paying for Infinity 2 but we experience massively varying internet speed, as low as 0.25 Mb and as high as 20Mb download, but upload seems to be a bit more stable.
Streaming netflix, downloading files and general browsing is somtimes OK, but mostly terribly slow. It seems the speed goes up and down constantly, hitting rock bottom very often. Playing games is an absolute nightmare. Ping as low as 5, then shoots up to 500 meaning we can't play at all.
In short, paying a lot for terrible internet. The connection is through the phone line, we have a Homehub 3 but with an ADSL modem, i'm not sure we should be paying for Infinity if it's going through ADSL though? I thought Infinity was only phone line for the last bridge between house and local cabinet?
I think the problem is with dodgy cabling in the flats. From my experience this is where the problem points to but I want to be sure before I go to BT and ask for them to fix their line problems.
Here are some results from the last few days from speedtest.net
Can anyone help me with tests I can do to find where the problems lie, i.e. ping tests, trace routes and the like?
Cheers!

Download speedachieved during the test was - 3.89 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 6.77Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Thanks

IP profile set very low (0.14Mbps)

Hi.
For the past few days our speed has been very low, I did a test at the btwholesale and got:
Download speed achieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :3.84 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps.
My ADSL line statistics are:
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 20.0 dB
Line attenuation (Down/Up):
48.5 dB / 29.0 dB
Output power (Down/Up):
18.9 dBm / 11.9 dBm
FEC Events (Down/Up):
167 / 0
CRC Events (Down/Up):
0 / 0
I have tried using the test socket also.
This is pretty frustrating as the speeds are barely usable, any help would be appreciated!
Thanks,
Harry.

Hi, thanks for pointing that out, here iis the rest:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:10:35
Downstream:
3,840 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.8 dB / 20.0 dB
Line attenuation (Down/Up):
48.5 dB / 29.0 dB
Output power (Down/Up):
18.9 dBm / 11.9 dBm
FEC Events (Down/Up):
561 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
To add, this has happened about once a month for the past 6 months or so, with speeds dropping to around 0.14Mbps, usually returning within a week. However since it happens quite often, and since the speeds are so low it means that for about one week a month (or more) the broadband is practically unusable. It's starting to get annoying because we aren't really getting what we're paying for!
What can we do to stop it from being set so low, or otherwise how can we get it reset sooner when it happens?
Thanks.

Kernel_task high cpu usage, high fan speed, and low cpu tempterature

Hi,
I've noticed that a lot of people have been having trouble with the kernel_task process, but I couldn't quite find a situation similar to mine (most seem temperature related).
Here is the situation (15' MBP, mid-2010):
- on boot (while the apple logo is shown), the fans speed suddenly jumps, and stays there, even if the computer has been off for a while.
- boot takes a little over a minute, which is considerably slower than what I was used to before today
- when finally started-up, the activity monitors shows kernel_task using between 160-180% of the CPU!
- temperatures are shown to be around 30C, except for the mem controller at 40C (still very low temp), but the fan speed is arround 6000rpm for both fans.
- this happened out of nowhere, as I woke the mpb from sleep this morning.
Since then I've tried:
- multiple reboots
- install all updates
- uninstall flash player (some people where having trouble with that)
- empty the system cache with Onyx (reported as a cause of slow boot)
- reset PRAM
- reset SMC
- put some ice packs under the mpb to cool things even further!
And so far, nothing has worked! I've had this laptop for 1 year, and nothing had ever failed. I upgraded to lion a few weeks ago, and everything had been working fine since the upgrade. This really happened out of nowhere, and none of the many forums I have read could offer a solution, and cals to apple support do not seem to yield better results (though I scheduled a call with them at 9am this morning, we'll see).
Has anyone had a similar set of problems?
I appreciate any help or advice you may have!
Thanks!
-Sebastien

I have the same issue (2.66 2010 MBP Hi-Res Anti Glare.)
I took it to Apple Store Covent Garden, JUST within warranty.
18 days later my machine has a new Main Logic borad, heat sensors, top case, palm rest. etc.
I turned it on.
The fans kicked in. All processors at 50%, big ole kernal task.
I took it back, geniuses rest SMC and tested it under load and it was fine.
weirdly it failed diagnostics at first but then seemed fine
I came home. Fans kicked in...
I took it back. Diagnostics failed heat sensors again
Replaced logic board and heats sensors again, but more carefully this time just in case, tested again.
I took it home. FANS FANS FANS.
Last time I was in the store I was told my machine was fine and had been thoroughly tested.
In mac store, no fans.
I erased hard drive and clean installed Lion
FANS
I replaced hard drive with OCZ SSD, clean LION.
Fans
Software update
SMC
PRAM
permissions
Onyx complete clean/maintenace
FANS/CPU
switched back to Snow Leopard SSD
PRAM SMC ONYX etc.
FANS/CPU
replaced RAM, memtest-ed. fine, FANS
gonna try again but up to nearly 2 months of all my spare time trying to shut this thing up so I can sell it.

Estimated FTTC speed very low

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