ESys 3920 paper jam

I keep getting "Paper jam" message but there is no jam and test card prints fine. Printer will not print from laptop. There is a link. Have gone thru all HP suggestions. Can anyone help?

don't buy it.
I had the paper feed problem - now a paper jam message (with no paper jam) - and HP is not interested in my business.  I installed this on 1/22/2010 and after about 300 pages, it is unusable.  (and "out of warranty")  Ridiculous.  I have gone back and forth with HP over the past 3 weeks and I have no progress to report.  Sad.
Excellent history with 970 - 970Cse - 7310cxi - and coutless printers before that.  WHAT HAPPENED???
ok - done venting I think.
I don't know how to fix this - HP doesn't seem to know what to do besides replacing it with the same model that eventually has the same problem.  I will keep watching this in case there is real progress on this issue.  In the meantime, I fired up the 7310 and will NOT buy another HP unless I hear that they have their act back together.  (If they take too long, I'll go to Consumer Reports and pick the best printer there (non-HP))
Good Luck

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    Click the white Kudos star to say thanks
    Please mark Accept As Solution if it solves your problem

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