ETF on an iphone returned in 8 days

I had a horrible experience with buying a phone from Walmart and then returning it and now there is an ETF of $350 on my account.  I returned the phone 8 days from purchase.  And we contacted Verizon and was assured there would not be an ETF.  This is ridiculous that it has shown up.  And now, of course, I have been on hold forever trying to actually talk to a CSR.
Any ideas?

Or a problem with O2's provisioning of the iPhone.
Just in case though, don't buy any lottery tickets or take any dares.

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