Ethernet cable not recognised?

My wife's MacBook Pro connects to our home network via Airport with no problem, but when we switch off wi-Fi and plug in the Ethernet cable it doesn't connect.  Network diagnostics says that the Ethernet cable is unplugged and System Profiler says there is no Ethernet PCI installed!
Any suggestions as how to sort this?

I assume nothing not in evidence. If you've tried something and it didn't work, mention it and effort can be directed to things not tried. I don't use wireless modems, so I have no idea how your network is setup. On mine, the cable modem hooks to a router and I can bypass the router. If you have a separate wired modem, bypass the Airport. If not, wait until someone else pops in.

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  • Ethernet cable not plugged in? But it's right there!

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  • Thunderbolt Ethernet bridge not recognised

    I have an original Apple Thunderbolt Ethernet bridge (TEB) for my brand new MBP 13" retina Mid 2014 edition and I am running Yosemite 10.10.2. I connect to the internet via ethernet regularly to play online video games. I recently plugged in my TEB and found that it wasn't connecting me to the internet. I checked network preferences and tried to run diagnostics but in the network preferences it says there is nothing plugged into the Thunderbolt port. However, when I go to system information and under the hardware tab I selected Thunderbolt, with the TEB connected there is a little drop down menu named Thunderbolt bus and under it it says Thunderbolt to Gigabit Ethernet Adapter. If I remove the TEB, this drop down option is not there, which gives me the impression that the computer is recognising the TEB, but somehow something is wrong with the software that isn't allowing me to connect.
    Further information before any of you suggest something simple because I've tried all the simple solutions
    I went to the apple store with my TEB and asked them to check if it was working, they confirmed that there is nothing wrong.
    I've also used a brand new ethernet cable, one that I know is working to connect to the modem. And obviously my internet is working because otherwise I wouldnt be writing this.
    So if anyone knows what I can do to fix this problem please help!
    I've used the app EtreCheck and here were the results, doesn't seem like anything is wrong
    Problem description:
    Thunderbolt Ethernet bridge not working to connect to internet
    EtreCheck version: 2.1.8 (121)
    Report generated 28 Mar 2015 12:46:55 CET
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (Retina, 13-inch, Mid 2014) (Technical Specifications)
        MacBook Pro - model: MacBookPro11,1
        1 2.6 GHz Intel Core i5 CPU: 2-core
        8 GB RAM Not upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n/ac
        Battery Health: Normal - Cycle count 79
    Video Information: ℹ️
        Intel Iris
            Color LCD spdisplays_2560x1600Retina
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 1:35:6
    Disk Information: ℹ️
        APPLE SSD SM0256F disk0 : (251 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            [redacted]'s Mac (disk1) / : 249.78 GB (63.80 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 250.14 GB Online
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Logitech USB-PS/2 Optical Mouse
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
            Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.valvesoftware.steamclean.plist [Click for support]
    User Login Items: ℹ️
        Flux    Application  (/Applications/Flux.app)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Basis Sync    Application  (/Applications/Basis Sync.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Safari Extensions: ℹ️
        AdBlock
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Zimo's Mac: Disk size: 249.78 GB Disk used: 185.98 GB
        Destinations:
            Backup [Local]
            Total size: 200.00 GB
            Total number of backups: 4
            Oldest backup: 2014-12-29 22:43:52 +0000
            Last backup: 2015-02-23 10:08:15 +0000
            Size of backup disk: Too small
                Backup size 200.00 GB < (Disk used 185.98 GB X 3)
    Top Processes by CPU: ℹ️
             4%    Google Chrome
             4%    WindowServer
             0%    fontd
             0%    AppleSpell
             0%    hidd
    Top Processes by Memory: ℹ️
        326 MB    com.apple.WebKit.WebContent
        215 MB    Google Chrome
        120 MB    mds_stores
        120 MB    WindowServer
        86 MB    Finder
    Virtual Memory Information: ℹ️
        1.02 GB    Free RAM
        4.60 GB    Active RAM
        1.94 GB    Inactive RAM
        1.03 GB    Wired RAM
        3.38 GB    Page-ins
        66 KB    Page-outs
    Diagnostics Information: ℹ️
        Mar 28, 2015, 11:11:39 AM    Self test - passed
        Mar 28, 2015, 10:16:32 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-28-101632_[ redacted].cpu_resource.diag [Click for details]
        Mar 25, 2015, 01:18:58 PM    /Library/Logs/DiagnosticReports/iTunes_2015-03-25-131858_[redacted].cpu_resourc e.diag [Click for details]

    I have an original Apple Thunderbolt Ethernet bridge (TEB) for my brand new MBP 13" retina Mid 2014 edition and I am running Yosemite 10.10.2. I connect to the internet via ethernet regularly to play online video games. I recently plugged in my TEB and found that it wasn't connecting me to the internet. I checked network preferences and tried to run diagnostics but in the network preferences it says there is nothing plugged into the Thunderbolt port. However, when I go to system information and under the hardware tab I selected Thunderbolt, with the TEB connected there is a little drop down menu named Thunderbolt bus and under it it says Thunderbolt to Gigabit Ethernet Adapter. If I remove the TEB, this drop down option is not there, which gives me the impression that the computer is recognising the TEB, but somehow something is wrong with the software that isn't allowing me to connect.
    Further information before any of you suggest something simple because I've tried all the simple solutions
    I went to the apple store with my TEB and asked them to check if it was working, they confirmed that there is nothing wrong.
    I've also used a brand new ethernet cable, one that I know is working to connect to the modem. And obviously my internet is working because otherwise I wouldnt be writing this.
    So if anyone knows what I can do to fix this problem please help!
    I've used the app EtreCheck and here were the results, doesn't seem like anything is wrong
    Problem description:
    Thunderbolt Ethernet bridge not working to connect to internet
    EtreCheck version: 2.1.8 (121)
    Report generated 28 Mar 2015 12:46:55 CET
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (Retina, 13-inch, Mid 2014) (Technical Specifications)
        MacBook Pro - model: MacBookPro11,1
        1 2.6 GHz Intel Core i5 CPU: 2-core
        8 GB RAM Not upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n/ac
        Battery Health: Normal - Cycle count 79
    Video Information: ℹ️
        Intel Iris
            Color LCD spdisplays_2560x1600Retina
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 1:35:6
    Disk Information: ℹ️
        APPLE SSD SM0256F disk0 : (251 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            [redacted]'s Mac (disk1) / : 249.78 GB (63.80 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 250.14 GB Online
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
        Logitech USB-PS/2 Optical Mouse
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
            Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.valvesoftware.steamclean.plist [Click for support]
    User Login Items: ℹ️
        Flux    Application  (/Applications/Flux.app)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Basis Sync    Application  (/Applications/Basis Sync.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Safari Extensions: ℹ️
        AdBlock
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Zimo's Mac: Disk size: 249.78 GB Disk used: 185.98 GB
        Destinations:
            Backup [Local]
            Total size: 200.00 GB
            Total number of backups: 4
            Oldest backup: 2014-12-29 22:43:52 +0000
            Last backup: 2015-02-23 10:08:15 +0000
            Size of backup disk: Too small
                Backup size 200.00 GB < (Disk used 185.98 GB X 3)
    Top Processes by CPU: ℹ️
             4%    Google Chrome
             4%    WindowServer
             0%    fontd
             0%    AppleSpell
             0%    hidd
    Top Processes by Memory: ℹ️
        326 MB    com.apple.WebKit.WebContent
        215 MB    Google Chrome
        120 MB    mds_stores
        120 MB    WindowServer
        86 MB    Finder
    Virtual Memory Information: ℹ️
        1.02 GB    Free RAM
        4.60 GB    Active RAM
        1.94 GB    Inactive RAM
        1.03 GB    Wired RAM
        3.38 GB    Page-ins
        66 KB    Page-outs
    Diagnostics Information: ℹ️
        Mar 28, 2015, 11:11:39 AM    Self test - passed
        Mar 28, 2015, 10:16:32 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-28-101632_[ redacted].cpu_resource.diag [Click for details]
        Mar 25, 2015, 01:18:58 PM    /Library/Logs/DiagnosticReports/iTunes_2015-03-25-131858_[redacted].cpu_resourc e.diag [Click for details]

  • My Airport Extreme just stopped working.  The message says ethernet cable not plugged in, but it is.  Cable modem works fine.  Is this a common problem?

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    First off, I am not a technical guru, so I need help.  I have a WRT54G wireless router that I have been using for a couple years.  Today, I came home and had no internet signal.  I called my ISP (cable), and we reset the modem/router several times.  I hard wired the modem to one of my systems, and I get a signal.  We came to the conclusion that the ethernet connection is not working on my WRT54G.  I am using the same ethernet cable to hard wire right now.  Did my router take a dump on me or is there something else I can do?
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    Check the status of lights glowing on routers front panel when its connected to your computer and the modem.
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    On a 2.16 GHz Intel core 2 duo, running OS 10.5.6 with 2 GB RAM, model "imac 5,1"
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    I did a restart, zapped PRAM, unplugged it and reset the whatever it is that resets, ran permission repairs, all to no avail.
    When I swap cables with the machine next to it, the problem stays with this particular computer. In other words, the cable and the network port are not the problem.
    I hauled it down to the nearest Genius Bar where, of course, the Ethernet mounted instantly. I took it home, plugged it into my cable modem, and still got the "cable is unplugged" message. This despite the fact that my home iMac is using that same cable for internet.
    Brought it back to the lab, and tried plugging it into 3 different ports, using 3 different cables. "Cable is unplugged."
    A Google search on the topic shows a fair number of people with the same problem, but no solutions. And I am worried because a 2nd computer started displaying the same symptoms. That one responded to my basic ministrations, but I'm concerned that this is an impending problem for all 10 of these machines.
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    Aloha!
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  • Ethernet cable not detected by port

    Hello,
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  • Trying to connect, but network status says "Ethernet cable not plugged in"

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