Ethernet connected Apple TV 3 can't play content.  WiFi works fine.  What gives?

Apple TV 3 has a strange problem since the latest update, 5.1.  It is only partially functional when hard wired to my router, but is fully functional when connected wirelessly.
When hardwired, I can control it with the iOS Remote app, airplay from iPhones & iPad, and browse the menus of the various services, Hulu, Netflix, etc. But, when I try to play content, for example, a  Hulu show, I get a “there was an error…” message. 
When I connect wirelessly- everything works fine- I can play all the content without a problem.
I prefer to have a wired connection, and have been using one successfully up until 5.1 – does anyone know how to fix the  limited functionality of the wired connection? 

Roy
Case number @ Apple 357624395
Updated 7/10/12
router Details FYI
System Details
Manufacturer
Sagemcom
Model Number
F@ST2504n
Firmware Version
6.14.1a4N_UNI
ADSL Firmware Version
A2pD035g.d23j1 
As per others if I connect via wifi all works
If i go back to ethernet get the cannot connect to server for Photostream for screen saver
But the activation message is not there any longer
 Very frustrating - my ethernet connection is 14meg plus!
In addition to the apple tv I have apple touch & ipad2 all on 6.0
Plus itunes on pc with latest version.
Subscribe to imatch - so some of the potential fixes online which may be relevent re T & C's not workable.
Raised a case with apple as does not look like this is a PICNIC ;-)
regards
Richard

Similar Messages

  • My apple tv says can not play content of a tv show I just down loaded. Why?

    My Apple Tv says it can not play content of a tv show I just downloaded on my iTunes. Why?

    same problem here.

  • Ipad mini remote app will connect to my itunes library and apple tv but can't play content from itunes library on the apple tv

    What I am trying to do is very simple, and I am sure I have done it before.
    I have an Apple TV (2nd Gen) connected to Wifi Network (Airport Extreme 802.11n) I want to stream content from the itunes library on my macbook pro over the wifi network to the Apple TV. This works no problem, home sharing is set up and I can see the itunes library under 'Computer' on the Apple TV interface. I can use the Apple Remote to scroll through and play content from my itunes. Works no problem.
    Now I want to use the remote app on my ipad mini to control the apple tv. Using up to date app (Version 3.01) Again, everything looks like it should work. I have turned on Home Sharing on the remote app settings. It works fine and both my itunes library and Apple TV show up on the interface. I can touch the itunes icon and control the itunes on my computer and play music and video on my computer screen. 
    Now when I touch the apple tv icon I can't see my itunes library content to play on the apple tv. I see the below image. If I tap on the icon in the bottom left it takes me back to the screen in the first image. What is the strangest thing is that I can control the apple tv using the gestures interface! This isn't what I want though and I want to be able to see the itunes library on the screen of the ipad and play it on the apple tv. You can see in the video on this link (http://www.youtube.com/watch?v=UvEpgcE9KCs). This is what I am trying to do and I just don't understand why I don't get the screen seen at 1:25 in the video. Instead I get the screen seen in the below image.

    OK, Problem solved. Software on Apple TV was VERY outdated. It had been sitting in the box for over a year and needed an update. Problem solved!

  • I do have problem with my apple Tv. I can't play the movies that I have in my external hard drive

    Hi to all. I do have a problem with my apple Tv. I can't play the HD movies that I have in my external hard drive which is connenected to my macbook pro. Some of them don't play at all and it's switching off the XBMC, and some of them are just starting for a few seconds and then is getting paused trying to buffering for a long time. The simple avi movies are playing with fewer stops for buffering. What is the problem? Can you help me?

    Have you jailbroken your device? If so we cannot help you here

  • What ADSL modem do you advise to use with my new airport extreme? I have tried a basic TP-Link ADSL2  modem and I can't get the configuration working. What modem does Apple recommend?

    I am having problems setting up airport extreme.
    What ADSL modem do you advise to use with my new airport extreme? I have tried a basic TP-Link ADSL2+  modem and I can't get the configuration working. What modem does Apple recommend?

    Ok well I have looked around some more and have found this to be the most up to date official response to my question as seen at this link here:
    http://www.actiontec.com/support/product_details.php?pid=41#q27
    Can I Bridge the Actiontec MI424WR router that Verizon provided, when I signed up for FiOS service?
    The MI424WR does not have a bridging option, and neither Verizon nor Actiontec support attempting to bridge it.
    The desire to bridge the MI424WR is based on a misunderstanding that it is a modem as well as a router. Actiontec does produce DSL Gateways that have a Transparent-Bridging option, which bypasses or disables the router function and allows the Gateway to act simply as a DSL modem, when it is enabled. Many consumers do not realize that with FiOS, the ONT (typically outside the home) is the device that handles changing the FiOS signal from Fiber to either Ethernet or Coax, and that the Router is just a Router, and if it was bridged or bypassed, it would be a device without a function. For most Verizon FiOS customers their service would completely stop if the MI424WR was bridged, because the Video on Demand service is dependent on it to work.
    If your ONT is connected to the Actiontec MI424WR router via Coax, the MI424WR is required due to the Coax connection. But if the ONT is connected to the MI424WR via Ethernet, then in most cases some other router can be substituted for the MI424WR, and it can be removed."
    So it looks like I will be calling Verizon support to see about getting the Ethernet connection installed and getting another modem...

  • Got my password wrong twice and my mini is disable. I connected to iTunes, but can't get it to work. Can some one guide my through?

    got my password wrong twice and my mini is disable. I connected to iTunes, but can't get it to work. Can some one guide my through?

    If it's showing the red disabled screen due to incorrect passcodes then you may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad via your computer's iTunes and restore/resync your content to it

  • Can connect to router but not ad hoc network. Works fine with iPhone.

    My brand new ipad on ios 3.2.2 connects fine to my router and my jailbroken iphone running Mywi. However, I cant connect to an ad hoc network set up on my laptop running vista. My iphone connects to the ad hoc without any problems. I've tried everything, static ips, wep, wpa, hard resets, restoring, resetting network settings but no go. How can' everything else be fine but not connecting to the ad hoc network, especially since it works fine to connect with the iphone?
    Btw, the ad hoc is for controlling music software on the laptop through wifi. It's not for getting internet.
    Can anyone shed some light on this?
    Many thanks,
    L

    Hi and welcome to the Apple Discussions.
    Did you try doing a search, upper right corner of this window, on remote control? There have been a number of discussions during the last two weeks about remote control problems.
    There have also been discussions about networking an iPad via another computer, such as iMac or MacBook Pro, using the computer's wireless card rather than a router.
    See if one of those will answer your question.

  • My MacBook Pro will not connect to my home wifi but will connect everywhere else. My other Apple devices (I-pad, I-touch, another MacBook Pro) connect to the router without problems. It was working fine but all of a sudden stopped working.Thanks!

    My MacBook Pro will not connect to my home wifi but will connect everywhere else. My other Apple devices (I-pad, I-touch, another MacBook Pro) connect to the router without problems. It was working fine but all of a sudden stopped working.Thanks!

    try this.
    get back into your router's settings and start deleting devices that are not connected to your router.
    you can also delete the ones that are connected - they'll connect again.
    on the DHCP side of it, increase the amount of users that can connect/log in to your router.
    see if that sorts it out for you.
    good luck.

  • When I instaled new verson my Iphone4 stoped, in the sight shows the Itunes symbol. I tried to connect to Itunes, but can't repair. MISTAKE 3004. What can I do? I'm brasilian and don't speak english very well... Please, help me. Use my e-mail. Junara

    When I instaled new verson my Iphone4 stoped, in the sight shows the Itunes symbol. I tried to connect to Itunes, but can't repair. MISTAKE 3004. What can I do? I'm brasilian and don't speak english very well... Please, help me. Use my e-mail. Junara
    <Personal Information Edited by Host>

    Hello Junara1969,
    Thank you for contacting Apple Support Communirties. I have a couple of articles for you to take a look at to troubleshoot your issue.
    I would start with basic troubleshooting
    Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/TS1275
    If you are still having the same issue, then there are further steps for this specific error code here:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/TS3694
    Regards,
    Jeff D.

  • Apple TV 3gen won't play content from iTunes, Apple TV 2nd gen works fine same network

    Hi.
    Recently, after all the most recent Apple updates, my Apple TV 3rd gen won’t play content from iTunes on my Mac. I have an Apple TV 3nd gen  on the same network and it works fine. This problem started after the recent round of OS X updates( I am running 10.9.2 and iTunes 11.1.5. As my Apple TV3 was actually new and I took it to the Apple store where they kindly gave me a new one but the same thing happens. The Apple TV 3rd gen will play content through the onboard clients like Netflix, iTunes, Bloomberg.
    The Apple TV3rd gen won’t play anything form my computer’s iTunes library, whether or not it was purchased from the Itunes store or home movies from iPhone etc. I have restored the device a few times to no luck. I have even switched routers, same problem.
    Any thoughts ?
    Thanks in advance.

    Home sharing was configured and turned on. I can actually see all the content on my Mac. When I trry to play anything i just see the white spinning wheel on the black background.

  • Ethernet connected (in green) and is ON, Internet doesn't work

    Hello,
    I'm wondering if anyone has experienced this problem. I cannot surf the Web even though Ethernet is connected. When I try to go with Safari to some webpage it says it can't open it because it can't connect to server. When I try to troubleshoot the connection with Diagnostics, all 5 lights on the left hand side pane are green, Internet included. After running diagnostics computer says that everything's ok and everything should run fine. However I can't open any webpage. I have reset Safari, I have reset the modem, I have tried renewing DHCP lease, I have tried doing everything possible, I am out of ideas. Anyone?
    Thank you.
    Sergio

    That's the thing, WiFi works fine everytime everywhere. I could connect via Ethernet cable at home without a problem, but not now (I am in dorms). I was thinking that maybe it's the modem (not mine, it's provided with the room). Do you think I should try anything else before buying a new one? Rolling back to Safari 3 or Leopard 10.5 maybe? However everything DID work at home via the cable with current application versions. And the router at home isn't exactly new or high end.

  • IOS Remote Desktop app and computers connected to SBS 2008--can't get it to work

    I can connect directly to the server without a remote resource in the IOS app.
    But I'd like to be able to connect to computers in the office like we can through RWW. RWW works fine, but not from my phone. (Yes I can connect to the server and take over computers from the phone but I don't want other people in the office to log
    into the server first!).
    I can never get the remote resources section in the app to connect. I usually get "Unable to locate any remote resources for the URL". error in the resources section. I've tried a simple "https://remote.domain.com", "https://remote.domain.com:987",
    etc.  
    We have a self-signed certificate. I can't think of anything in the server setup that is anything other than normal.
    I can do direct connect using "Remote Desktop Connection" in windows 7. In the remote desktop server settings I just put remote.domain.com and "Ask for password (NTLM)" for the login method. Then on the general tab I have just the
    simple computer name and the domain\username. That's all I had to setup to get that to work.
    Any suggestions?

    Hi Michael,
    Thank you for posting in Windows Server Forum.
    Have you setup RD Gateway server in your environment? Are you trying to access the RWW through it?
    On server side you can choose “Bypass RD Gateway server for local addresses” under RemoteApp manager and check the result.
    For more information, you can check below links for detail.
    Remote Desktop Client on iOS: FAQ
    http://technet.microsoft.com/en-us/library/dn473015.aspx
    Getting Started with Remote Desktop Client on iOS
    http://technet.microsoft.com/en-us/library/dn473013.aspx
    Hope it helps!
    Thanks.
    Dharmesh Solanki

  • I bought an IR receiver and an Apple Remote, and I can't get it to work. What am I doing wrong?

    I bought an IR receiver and an Apple Remote, and I can't get it to work. What am I doing wrong? The receiver is a Lenovo eHome OVU430006/01 USB IR Receiver.

    Hello,
    You would need to pair the Apple Remote with the receiver. So I would use the generic Mac/PC receiver and follow these instructions:
    http://support.apple.com/kb/HT1619
    If that doesn't work then check in System Profiler to see if the IR receiver has been recognized by the PowerBook's hardware. You may require the install of drivers for this device to be recognized.
    Best of luck

  • My mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be?

    my mac is running slow, the spinning beach ball constantly appears. it seems that when i am in the apple store with fast wifi its a bit better. genius at the apple store checked the hard drive, it's all fine. what can it be? can it be a software issue with the wifi?
    also i noted that it has only been doing this since quite recently, before it was fine
    please help!

    First, back up all data immediately, as your boot drive might be failing.
    Step 1
    This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
    If you have more than one user account, these instructions must be carried out as an administrator.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|timed? ?o' | tail | open -ef
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
    Step 2
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Reset the System Management Controller.
    Run Software Update. If there's a firmware update, install it.
    If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
    Step 3
    When you notice the problem, launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the View menu or the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.
    Select the Memory tab. What value is shown in the bottom part of the window for Swap used?
    Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)
    Step 4
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • I am having trouble with my iPad, i can start it, but the iPad does not work. i tried to use the power and home button at the same time, the apple logo appears, but the iPad does not work. What am I suppose to do?

    I am having trouble with my iPad, i can start it, but the iPad does not work. i tried to use the power and home button at the same time, the apple logo appears, but the iPad does not work. What am I suppose to do?

    After the Apple logo appears, what happens then? Can you hear any sounds or if you tap on the screen, does it seem like apps can open or are you just seeing a black screen? You might have a hardware problem, but you can try restoring the software and see what happens.
    Read this in its entirety before you do anything. Make sure you read the sections at the end about using recovery mode.
    iTunes: Restoring iOS software - Support - Apple

Maybe you are looking for

  • How to align text below the menu with text in the menu?

    I'm trying to design a law firm site with a menu with text below it that is centered with the text in the menu.  So, under "ABOUT" in the menu, there is "Meet our Attorneys".  I can't get the 2 text boxes to center.  When it looks centered, it moves

  • How to set sort_area_size

    hello I'm dealing with a query in which almost 100 inner joins involved. I will post query if needed. Basically it is insert statement but I run only it selection part it take 40 minutes. When I run ASH REPORT during execution I found direct path rea

  • Verify package exists and that you can access it??????

    Hey I'm a new vista user and am trying to install itunes but every time I try I get "This installation package can not be opened. Verify that the package exists and that you can access it, or contact the vendor of this package."

  • Help with upgrading from Photoshop Elements to Lightroom 3

    Any tutorials/books/best practices on upgrading from PSE to LR 3? I have thousands and thousands of photos in PSE, and I'm sure the upgrade is not as transparent and smooth as Adobe promotes it to be. Any suggestion, advice or past experience will be

  • Lost 9100EM admin name and password

    I stupidly lost my admin name and password on my Westell 9100EM.  Is there any way to reset the password?  I believe that the name is still 'admin".  If not, how do I reset the 9100EM to factory defaults and does that change anything other than the c