Ethernet does not show up in list of interfaces

Hello, we have a customer with an iMac and they are having issues with the wired connection on it.  Occasionally, it will just say "disconnected" when they go to system preferences, network. I had her remove the connection but when she goes to readd it, "Ethernet" is not in the list of interfaces.  I did the same steps on our Mac Mini and it indeed was a choice.  They have used wired networks in the past.  The local Mac cafe has fixed this previously by resetting a preference file, how would this be done?  I researched the issue but wanted to be sure, and be able to tell them for sure whether this would clear their wifi settings or not.

If there are no other LR’s installed on your computer, and you have logged out of CC Desktop and rebooted, then LR5 CC should be available in your CC Desktop apps list and available at https://creative.adobe.com/products
No LR that you install from the cloud will ask for a serial number so if a LR is, then it is the trial from www.adobe.com <http://www.adobe.com>  and that needs to be uninstalled.  If need be, installed the non-CC version, again, then uninstall it, just to make sure it’s uninstalled properly.

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