Ethernet is 'connected' BUT safari says 'you are not connected'...?

Hello, I am baffled. I am helping my Mum and Dad's to set up their new iMac. All OK bar the connection to the Internet.
They have a new Broadband account with the ISP 'Talk Talk' (I know they are not necessariliy the best!). It is a DSL connection and I am using the 'Built in Ethernet' as the link to the Ethernet port of the SmartAX 882 Modem, as supplied by the ISP. In networking the Built in Ethernet is showing blue - "you are connected to the internet", Yet when I load Safari it does not connect and the page "your computer is not connected to the internet" comes up after a couple of minutes.
The modem 'link' light is steady green and the LAN light shows solid amber. I have added and saved the settings in the modem many times. The ISP support folks have said that the link light should go solid amber though this does not happen. I have rebboted and reconnected all the kit many times - still no joy.
So, any idea where the problem may be? is it the modem settings? is it the network settings?
PS: I have tried typing in the IP adress of a web page (e.g. http://17.254.70.0.91 etc..) to check whether there is a problem with DNS server settings, though no page loads.
Many thanks folks - any help on this would be appreciated.
Graham
PPS My Dad's Mac is a 17" intel iMac OS 10.4.9
iMac G5 Mac OS X (10.3.9)

Hi iGraham!
I have no familiarity with that setup, but the problem sounds similar to some who use the wrong port on the router.
Perhaps you can find a specific answer to your problem in this forum
edit-
An alternative resolution to using a different router port would be to setup the Network panel of System Preferences with a LAN configuration instead of with an Ethernet configuration. After clicking on the "Assist me..." button, instead of clicking on the "Diagnostics..." button, click on the blue "Assistant..." button and then choose a LAN connection rather than ethernet. The result will be that you will end up with an entirely new "Location" rather than just another edit of your current "Location" - then to change from one "location" to another switch the "Location:" selector and hit the "Apply Now" button to avoid making unnecessary edits. Once you've switched the location and "applied" it, you'll see that your other settings are different than the ones necessary to make your original "Location" work.

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http://support.apple.com/kb/TS1920 Mac OS: How to release and renew a DHCP lease
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Ethernet is 'connected' BUT safari says 'you are not connected'...?

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