Ethernet not working on brand new portable

Ethernet not working. This is a new portable.
Troubleshooting message: The realtek PCIe GBE family controller adapter is experiencing driver or hardware related problems.
Reinstalled the driver multiple times .
Reinstalled the portable to factory default.
Only one ethernet controller driver available for this portable on the HP site so i used that one.

Hi:
The only suggestion I can offer would be to try the driver directly from Realtek.   Fourth file on the list.
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...
If that fails to do the job, I recommend you either return the PC if you can, or contact HP technical support and submit a support case under the warranty.

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