Ethernet port issue?

Just connected Comcast HSI but upon setup, the tech and I checked my both my Mac Mini as well as my MBP were able to get online properly via both ethernet and WiFi. The MBP worked fine on both but the Mac Mini only loaded web pages via WiFi. The tech concluded it's a bad ethernet port on my Mac Mini. How can I confirm, whether or not my ethernet port is the issue?

Are you using the same ethernet cable that works with the other devices?
With the ethernet cable connected what does Network Preferences say about Ethernet?
What dose Network Diagnostics show?

Similar Messages

Resolve the Ethernet Port Issue of New Intel Xserve

Hi all,
I want to get Clarify the Issues in new Intel Xserve 2.26GHz Quad-Core Xeon "Nehalem" processor. The Network Connectivity of Ethernet is Shows Wrong in System Preference. If I Connect the Ehternet in Port 1, the Port 2 also Shows Connected without Pluging the Ethernet Cable in Port 2.
Port 2 is Shows Green When No Connectivity of Port1 and Port2.
I Tried in 3 Xserves with the above Configuration, all the Server Gives the same Issue. I even Formatted and Reinstalled with all the updates but the Problem prolong.
Awaiting your replies/suggestions.
Thanks
R.ELANGOVAN

Call Apple Support for assistance; this looks to be a nasty error with multiple new Xserve boxes and given these are likely covered under their initial warranty, which implies there's something seriously weird with 10.5.6 or 10.5.7, or with the Xserve early 2009 boxes, or firmware, or with what the configuration tools allow.
It appears that [threadID=2021235|http://discussions.apple.com/thread.jspa?threadID=2021235] and [threadID=2021817|http://discussions.apple.com/thread.jspa?threadID=2021817&tst art=0] are the same case?

Z87-GD65 LAN Gigabit ethernet port issue

I just installed my new Z87-GD65 and it boots up just fine, but the LAN port is not functioning. The indication lights on the LAN port is not flashing at all.
Tried swapping network cable and tried to connect it to two different switches and a router, all with same result. Do I have a dead LAN interface on my hands?

What OS are you running?
Install drivers from below:
http://www.killergaming.com/support/driverdownloadsupport

Ethernet Port Software Issue

A few weeks ago, I noticed that my ethernet port was not working. It would not recognize when a cable was plugged in. This came along with a startup issue, so when I took it into the apple store to have it looked at, they replaced the logic board. It fixed the startup issue, so I assumed that it fixed the ethernet issue. I have now realized that it didn't. So I took it back to the apple store and they booted my computer from a separate drive, and the ethernet port worked just fine. So, the genius told me, the port problem is a software issue. He told me to reinstall leopard and that it should fix it. It didn't. So my ethernet port is not working because of a software issue. Does anybody know where to start? Thanks!

One way to test it is to configure it via the Unix back end. From a terminal window (you have to be root to do this, or prefix every command with sudo):
ifconfig en0 192.168.16.12 255.255.255.0 up
route add default -net 192.168.0.0 192.168.16.1 255.255.0.0
Substitute your own numbers for the correct addresses and subnet mask. The address on the ifconfig line is for your ethernet interface. The one in the route line is your default gateway.
Then type:
ifconfig en0
and it will show how the ethernet port is configured. Be sure the address and subnet mask are correct.
netstat -r
and it should show the routing table, including the default route you added, bound to the en0 interface.
Then try using the network. If it works correctly, it's a software issue.

Issue with cisco ONS 15310. Slot with Ethernet ports, designed for bridging.

Hi, guys. I’ve got an issue with cisco ONS 15310 sdh optical network. I’ve got a special slot with Ethernet ports, designed for bridging. Assume, we’ve got to multiplexers, named A and B with ports A0 and B0 respectively. The ios console of these slots says, the configuration is as follows:
no ip address set on these ports
Ports are administratively up
Auto mdix
Bridge groups are the same on these ports.
Dot1q tunnel.
I’m trying to monitor a device with an ip-address connected to port B0. It answers ping if I connect the notebook directly to a device. But if I connect the notebook to port A0 and ping the device pluged in port B0 through the optical network, it doesn’t answer. I tried connections with straight and cross cable.
Guys, who set the network said, it should work as a point to point bridge with no extra configuration. But it doesn’t. I used wireshark sniffer to lookup what’s happening on port A0. All I see is cdp-s from port A0 and self-announcements of the notebook.
Any suggestions? Thank you in advance.

B
Building configuration...
Current configuration : 3712 bytes
! Last configuration change at
version 12.2
no service pad
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
hostname B
boot-start-marker
boot-end-marker
enable password -
clock timezone -
ip subnet-zero
no ip domain-lookup
no mpls traffic-eng auto-bw timers frequency 0
bridge 100 protocol ieee
bridge 140 protocol ieee
bridge 141 protocol ieee
bridge 142 protocol ieee
bridge 143 protocol ieee
bridge 144 protocol ieee
interface Loopback0
ip address 192.x.0.x 255.255.255.255
interface FastEthernet0
description -
no ip address
mode dot1q-tunnel
bridge-group 140
bridge-group 140 spanning-disabled
interface FastEthernet1
description --- B0 ---
no ip address
mode dot1q-tunnel
bridge-group 141
bridge-group 141 spanning-disabled
interface FastEthernet2
description -
no ip address
mode dot1q-tunnel
bridge-group 142
bridge-group 142 spanning-disabled
interface FastEthernet3
description -
no ip address
mode dot1q-tunnel
bridge-group 143
bridge-group 143 spanning-disabled
interface FastEthernet4
description -
no ip address
mode dot1q-tunnel
bridge-group 144
bridge-group 144 spanning-disabled
interface FastEthernet5
no ip address
shutdown
interface FastEthernet6
no ip address
shutdown
interface FastEthernet7
description -
no ip address
shutdown
mode dot1q-tunnel
bridge-group 100
bridge-group 100 spanning-disabled
interface POS0
description -
no ip address
crc 32
interface POS0.1
encapsulation dot1Q 141
no snmp trap link-status
bridge-group 141
interface POS0.2
encapsulation dot1Q 142
no snmp trap link-status
bridge-group 142
interface POS0.3
encapsulation dot1Q 143
no snmp trap link-status
bridge-group 143
interface POS0.4
encapsulation dot1Q 144
no snmp trap link-status
bridge-group 144
interface POS0.5
description -
encapsulation dot1Q 140
no snmp trap link-status
bridge-group 140
interface POS1
no ip address
crc 32
interface POS1.1
encapsulation dot1Q 100
no snmp trap link-status
bridge-group 100
router ospf 100
log-adjacency-changes
network 192.x.0.x 0.0.0.0 area 0
ip default-gateway [x.x.x.x]
ip classless
no ip http server
snmp-server community public RO
snmp-server ifindex persist
snmp-server trap link ietf
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps tty
snmp-server enable traps config
snmp-server enable traps cpu threshold
snmp-server enable traps entity
snmp-server enable traps syslog
snmp-server enable traps hsrp
snmp-server enable traps config-copy
snmp-server enable traps bridge
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps bgp
snmp-server enable traps pim neighbor-change rp-mapping-change invalid-pim-message
snmp-server enable traps ipmulticast
snmp-server enable traps rtr
snmp-server enable traps mpls traffic-eng
snmp-server enable traps mpls ldp
snmp-server enable traps rsvp
snmp-server enable traps l2tun session
snmp-server enable traps mpls vpn
snmp-server host x.x.x.x public
control-plane
line con 0
line vty 0 4
password -
logging synchronous level 4
login
end

9124 Ethernet Port Fault - Known issue?

We have purchased 4 X 9124s over the past 6 months. 3 of the switches after short use lost their ethernet ports. Power cycling etc will not get the ports working. I keep sending them back for replacement but now the replacement units are also failing! Is anyone else having this issue? Is there a possible software fix or are we seeing hardware failures?
Many thanks
Richard

did you already try the update to 3.2?
If ethernet does not work you could create an interface VSANx, assign an IP and use FC for transferring the file.
Use (a working) ethernet on one MDS and enable IP routing to route IP between FC and Ethernet.
If you have a PC/server with an FC HBA you could also assign an IP to that HBA and use it for the update. (the HBA needs so support IPFC of course, but most do these days)
Regards,
Michael
if this helps please rate it

Built-in ethernet port not working in unibody Mac Mini

Hi,
So ever since I acquired this new mac mini I haven't been able to get it to recognize any devices connected via ethernet. I obviously checked the cables and all is good there. I tried connecting it to another mac, and while the other machine was detecting a device (the mac mini) at the other end of the cable, the mac mini kept saying that the cable is unplugged or the device off.
After several days of having the issue I decided to remove the ethernet service from the network preference pane to set it up again but to my surprise, the built-in ethernet option was not available (I only got airport, firewire, bluetooth DUN, VPN, PPPoE and 6 to 4). At this point I tried removing the networkinterfaces.plist file form the system configuration folder in the system preferences folder to no avail. I then tried to zap the PRAM, NVRAM, reset the SMU, SMC and all that kind of things to get the port recognized by the system but no luck.
When I look at the system profile I get these weird results in Ethernet Cards:
pci14e4,4353:
Type: Other Network Controller
Bus: PCI
Vendor ID: 0x14e4
Device ID: 0x4353
Subsystem Vendor ID: 0x106b
Subsystem ID: 0x0093
Revision ID: 0x0001
Link Width: x1
BSD name: en0
Kext name: AppleAirPortBrcm43224.kext
Location: /System/Library/Extensions/IO80211Family.kext/Contents/PlugIns/AppleAirPortBrcm 43224.kext
Version: 425.16.2
Comparing it to other macs I have It should read "ethernet" rather than that strange pci name on top and the kext name shouldn't read airport but something like AppleIntel and in location it shouldn't direct to the IO80211Family.kext package but rather to the IONetworkingFamily.kext.
So I popped in the system install DVD and fired up System profiler and at that point I didn't even get an "ethernet cards" option in the left side pane. So this is leading me to believe that the hardware is not being recognized at all, so maybe it's damaged. I did replace the HDD with a bigger one and change the RAM modules to bigger ones but I don't think I could have damaged the hardware in these processes, also I don't see how this would affect the ethernet port as it's integrated to Motherboard and didn't messed with it at all (I was very careful, to say the least!).
The last thing to do is reinstalling the system but I don't think it'll help (after seeing that the ethernet port is not even being detected by the install OS) but I need to offload all the data from my internal disk and at the moment I don't have an spare drive to do it.
So, what's the recommendation? A field trip to an Apple Store? Closest one is like 3,000 km from where I am right now, so...
Well, thanks for any pointers, suggestions and help in general.

I do not have any answers for you. Yes it appears to be reading what should be an ethernet card as an AirPort card. Have you played around with trying to install another version of Mac OS X other than the version that shipped with the Mac mini? Apple has long told us that we should not install a version of Mac OS X that was older than the shipping version. With the Mid 2010 Mac mini, the Restore DVD has the only version of Snow Leopard that will work with this Mac mini's specific hardware. At least until Apple releases 10.6.5. If you have installed other versions of Mac OS X, then erasing the HDD and installing the OS from the Restore DVD(s) that shipped with the mini may get you back to the point you need to be.
Unfortunately I think that you voided your Apple Warranty when you installed the different HDD. That was always a question in the past when folks wanted to open the former version of Mac minis and upgrade the RAM. But with the 2009 models folks started reporting here in the Apple Discussions that Apple was informing them that they had voided their warranty by opening their Mac mini. This new model made the RAM user upgradable, but the User Manual specifically states on page 43, 54 and 61 that there are no user serviceable parts in the Mid 2010 Mac mini except the memory.
Dah•veed

Airport Extreme - creating a wired local network from a cellular hotspot without ethernet ports?

Forgive the book I've written below, please. I generally think too much info is better than not enough... I'm looking for assistance and/or suggestions since I have been unable to locate solutions on my own so far. Searching this forum has found a great number of "sort-of" related things, but all of them so far appear to involve apple-only hardware or upstream network devices which have ethernet ports. Nothing that seems to match my situation enough to extrapolate out. Maybe I'm just using the wrong keywords. Anyway....
I've recently moved to a particularly rural area with no wired internet access to speak of (well, I suppose there is dial-up, but... yeah). I've tried several different wireless varieties including satellite, the AT&T Elevate 4G hotspot and a service that used an EVDO-cellular solution(a sprint-based reseller). The former had serious latency issues which I had predicted and so was right-out. The last had signal coverage problems which their maps did not accurately reveal. Their potential mitigation was to have me invest even more money into a super-mega antenna to be roof-mounted. And even that was an uncertain fix. The AT&T solution with the 4G hotspot has been AMAZING so far and I love it. Coverage is great, latency and bandwidth fantastic.
I love it but for one exception, that is. Connectivity options.
There is a particularly limited number of WiFi connections available and only a USB network adapter for a single computer. None of my wired-only network devices can connect directly and I have significantly more WiFi connected devices in general use than the device supports.
I have an Airport Extreme that I was using as my primary connection point through a FiOS router at my previous home(and both the satellite and EVDO modems at the new place). Never had any problems with it when feeding its WAN port with one of the various routers' LAN ports. However, as has been evident by reading all sorts of posts here and elsewhere, having it connect via WiFi to the Elevate means that the ethernet ports are disabled. Not terribly useful.
The Elevate has no ethernet ports. Only WiFi and USB network connectivity.
The Elevate does not appear to have settings available to create a WDS network-- so it cannot be "Extended" via those methods, either, as far as I am able to tell.
So these are some thoughts I've had. Before I invest the time and money into them(both of which are in extremely short supply lately), I'd like to know if anyone else has already solved the issue or can tell me definitively whether these ideas, or some I haven't thought of, will or won't work. Any helpful feedback or thoughts would be sincerely appreciated.
Options I've considered, but are uncertain:
-A Wifi/Ethernet or even ethernet-only router which has a USB WAN uplink(I've had a few bites on searching, but nobody seems 100% clear on the capability for the models I've located). I could plug the Elevate into that USB port and then from there I'm golden. If this is the best option, then can someone recommend a brand/model that they know will work in this way?
-WiFi Access Point (Airport Express, maybe?) that will connect to the elevate via WiFi, and then use its single Ethernet port to serve as the APExtreme's WAN uplink. (I don't know if this will work at all, actually...)
-Connect to the computer via USB, run some kind of network bridging software (which I don't know what the heck that would be) to bridge between the USB Network and the Ethernet port, then run a hard wire from there to the APExtreme's standard ethernet WAN uplink. This is going to be a "last resort" option since it involves software I'm unfamiliar with, even unsure of availability for Mac, and requires the computer to be running and configured properly at all times. Given the way my kids abuse a computer, I can't be certain of anything involving this option.
-Some secret method of turning on WDS capabilities in the Elevate which would then allow my existing base station to become a second node in the chain. I really wish someone could tell me this is possible if only I'd push the right buttons. I see this is as the absolute best option, if it can be done. Cheapest, anyway.
Current set-up:
AT&T Elevate 4G hotspot
WiFi connected devices(rotating since Wifi connection count is limited): Mac PC, 2 iPads, 3 iPhones, Apple TV, a Nokia mini-tablet, a Kindle fire, Wii, XBox 360, an old dell laptop issued by my office.
Apple Aiport Extreme base station
Wired connections: blueray player, television, satellite TV pay-per-view uplinky device thing.
Please, tell me your thoughts?

Had the same issue here. Here is the best solution I have found so far:
Hotspot + Pepwave Max On-The-Go (w/ Load Balancing) + Airport Extreme
I have a VZW MiFi, but I believe this set-up will work with other hotspot devices. I actually have 2 MiFi Hotspots with a monthly allowance of 20G each. They are plugged directly into the Pepwave router (aka, tethered). (Note: you have to have the right cable to do this. The one that came with my Hotspot was only for charging.) If, for some reason, you cannot tether with your Hotspot device, you want a router that offers WiFi as WAN. The Pepwave will do this. The Pepwave is connected to my Airport Extreme via ethernet cable. I have the WiFi on the MiFis and the Pepwave turned off. So the only visible network is my Airport Extreme. The Pepwave is essentially just functioning as a modem.
I used to have a Cradlepoint, but I did not find it very user friendly--too complex for home use. The Pepwave Max OTG is awesome. I got the one with Load Balancing so it allows you to connect up to 4 cellular devices. If you only need the one Hotspot, you can just get the cheaper Pepwave Max OTG. The Pepwave allows me to run off one of the MiFis until I hit my 20G/month allowance, then it automatically switches to the other one. That way I never max-out on my monthly data allowance. Additionally, it gives you a real-time, hourly, daily and monthly running tally on data usage.
The guys at the 3Gstore are excellent and can help you figure out the best solution for your situation.

My Apple TV is a useless brick now. Ethernet port no longer works.

Not sure, but it seems after an update, my ethernet port does not work. I can plug it into the PS3 and works fine. I HAVE TO use WiFi now or my Apple TV is a useless piece of plastic that looks "oh so Apple Cool." Yea, whatever Apple. I have been using this same port for almost 2 years with no issue.
thoughts?

It may well be a hardware failure but a few things to try:
Unplug from main for 5-10 mins and restart it.
Reset settings in the Settings menus.
Last resort - try to factory restore to current software using a microUSB cable to hook it up to a computer running iTunes.
Assume you don't have Apple care (even if you did I think it's only 2 years on AppleTVs anyway).
AC

HP Color LaserJet 3600(not 3600n) with Fast Ethernet port - can I use it?

Hello! There is a HP Color LaserJet 3600 in our company connected via USB with XP-based PC. Recently I decided that we need this printer be shared directly trough our ethernet network, so I started to learn manuals - its own manual, Jet Direct, and all that stuff. The printer's manual says that HP Color Laserjet 3600 does not have neither its own ethernet port, nor support for embedded print-server like JetDirect 620n.
But!
Visual check shows that this HP 3600 DOES have its own ethernet port and if I connect it to network or at least to a notebook - it blinks like any other ethernet port with "lights" should do.
However.
Neither front panel, nor back panel says anything about network support(like letter "n" in model name).
Configuration page print also does not know about that mysterious port.
So my questions are:
1. What is this port actually?
2. Can I use it to share printer over network? Maybe, there is a way to upload 3600n's firmware somehow?

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
You can also find the article pertaining to this product here:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesI...
(contains basic troubleshooting info, manuals, drivers, etc)
Hope this helps!
Help the community by marking this post as a solution if it solved your issue!.
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

Ethernet card issue...can't get rid of self-assigned IP

Hi folks,
I am using an circa 2005 iMac G5 PPC desktop with 10.5.8. I am trying to connect the iMac to my Time Capsule via ethernet cable, but seem to be having problems with my ethernet card. When I plug into the TC ethernet port, the TC drive, does not mount and I cannot access the worldwide web.
When I go to System Preferences --> Networking, the tab on the left for ethernet connection shows a green dot, says "self-assigned IP" and the status says "connected" PRIOR TO CONNECTING THE ETHERNET CABLE TO THE TIME CAPSULE. It shows a "self-assigned" IP (DHCP selected) of 169.254.69.249, even though I know my TC is 10.0.1.1. Turning the ethernet off then back on, renewing the DHCP lease, nothing seems to be able to make this 169 IP address go away. The wireless connection to the TC is just fine... everything does what it should, I just can't get the ethernet cable connection to work.
Out of curriosity, I went to the System Profiler, and on the network tab it shows ethernet IPv4 169.254.69.249 (name en0).
I know it's not the Time Capsule, as I connected my laptop to it just fine via ethernet. The TC was IP 10.0.1.1 and it assigned 10.0.1.5 to my laptop (I have a variety of devices on my network), and I was able to transfer data and access the internet with no issues whatsoever.
I live in an 32 story apartment with a built-in ethernet network and ISP included in my rent. It's pretty nice, high speed. I connect from the wall to the Time Capsule via ethernet (circle dot connection port, so I know I have the right port), and then wirelessly out to a couple of laptops, a couple of Airport Express, and of course my desktop.
Bottom line, I think the ethernet card on iMac G5 desktop has gone bad: A few questions:
(1) Any ideas what may be wrong? Has anyone seen this self-assigned IP thing that won't go away?
(2) Any ideas how to fix it?
(3) How much will it cost? It may be time to replace my 6-year old desk top computer.
Thanks, Andy

I've swapped out several cables still with no luck, and the current cable definitely has 8 pins and worked with my laptop, so I'm confident it's not the cable. Also, the Time Capsule seems to be OK, because it too worked with my laptop using the same port. The only variable that doesn't seem to be cooperating is my desktop computer.
Also, I have tried to manually assign an IP consistent with the network & appropriate subnet mask. It seems to take the IP address manually, but still I can't get internet access, and can't ping the Time Capsule in network utility either.
Finally, when I connect the desktop directly to my wall outlet, taking the router out of the equation entirely, network diagnostics shows ethernet failure...
Does that sound like a bad ethernet card?
What does it take to replace an ethernet card in an iMac G5?
Cheers, Thanks, Andy

Home Hub 1.0 Ethernet port 2.

I have my PC linked to Ethernet port1. Im trying to plug my xbox into Ethernet port 2. But it doesnt work. I swaped the around and the xbox worked fine. Please Why doesn't Port2 work or how do i get it to connect??
thx.

There's an issue with port 2 on the early home hubs - it tends to go to sleep. Apparently PCs generate enough traffic to keep it awake, but other devices may not. That's why a BT Vision box should always be plugged into port 1.

I need to tell Print services to use the 2nd ethernet port

I need to tell Print services to use the 2nd ethernet port
Thanks in advance to anyone who can shed some light. My research has led me to a dead-end so far. Running 10.3.9 on my server. XServe Dual 2.3
I want to have File services and the various other duties pushed through one ethernet port, and print services on the other. I know there is probably a config file to make one simple edit, but I can not find it, or perhaps a "defaults" type command.
Also, where is this "command-line administration guide" that I keep running across on Apple's support?
Thanks in advance.
Matt

Similar issue here too. Is it the subnet? Basically, I'm having a problem printing to an AirportExpress-served printer. Our network looks like this:
(From Outside...>>>...to Inside)
(Public IP) DSL Modem
...(10.0.0.x) Airport Express -- HP DesignJet 100 USB -- Airtunes/stereo
...(10.0.0.x) NetGear Wireless Router
...(10.0.0.x nic 0) Mac OS X Server (192.168.0.x nic1)
......(192.168.0.x) Mac OS X client
......(192.168.0.x) Mac OS X client
......(192.168.0.x) Mac OS X client
The printer driver does not appear to be able to do IP printing, it assumes a direct USB connection. We can setup the OS X Server with the printer served by the Airport Express, as it is found via Bonjour, and then we share its queue via Server Admin. The problem is that the LAN clients cannot print to this server queue. The printer gets stopped at the server.
If we turn OFF the OS X Server's firewall, printing works from both the clients and obviously from the Server. I think my question is this: what ports or services need to be turned on in order for the clients to print? There is no clear checkbox for "Bonjour Printer Sharing", and I'm curious what ports this would open, and if it would be safe. I thought it would work because we're pushing the print job up through the firewall, but apparently some response needs to come back through the firewall, and that's what's not happening.
And to tack onto this, how could we also push iTunes to the Airport Express from the Clients? Assuming the music goes over different ports than the print jobs. ?
Thanks in advance for any help.

W500: Dead Ethernet Port

Today my ethernet port stopped working. While Linux can see it (I'm running a brand new install of Linux Mint 14), and it appears to attempt to connect, I cannot acquire an IP address and connect to any network. I've verified that the ethernet cable works just fine, and the ethernet does not work either with a live CD or in Windows (I had beed trying to set up a dual boot, but give up and went Linux-only when I couldn't get Windows 7 to connect to the LAN, erroniously thinking it was a driver issue). What can I do? The wireless on my college campus is absolutely terrible; it's likley going to take three hours just to get my fresh Linux install up to date. I don't have the money for a new computer at this time.

It looks alright. It was going into an infinite loop of trying (and failing) to get an IP address. Ironically it started working again when I got back to my room. I wonder what it is about the network in the applied CS labs that my laptop hates, since the same cable/port on the wall would work fine for other computers.

HP K5400 Ethernet Port Not Active

I am trying to help a friend set up a printer on their network. When I plug in the ethernet port to their switch, the network connection light on the switch nor on the back of the printer shows up and obviously no traffic lights turn on either. Since it looks like it isn't connected, I tried changing to a known good ethernet cable and used a known good port on the switch with no luck either.
I printed the Network configuration page and it shows as I would expect: Network Status: Offline.
Is there some secret to turning on the ethernet jack I am missing or could I possibly have a bad port on the printer?
Thanks for any help!
This question was solved.
View Solution.

Hi @wx3guy,
Welcome to the HP Forums!
I understand that you cannot connect your HP Officejet Pro K5400 with an Ethernet cable to your router, running on Windows 8.1. I am happy to look into this connection issue for you!
I would recommend to go through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8. But most likely, if you have tried a known good Ethernet cable, and it still is not working, than the issue could be a hardware malfunction of the printer itself. You may have to resort to using a USB 2.0 printer cable directly from the printer to the computer instead.
Otherwise, If the guide does not help, I would suggest to please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
“Please click the Thumbs up icon below to thank me for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Ethernet port issue?

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