Etrecheck readout
Hello,
Recently (the last two weeks) my MBP has been running extremely slow. Pinwheel for almost 5 mins on some apps. Applications such as word, ppt and excel won't open. Is this due to my recent update to Yosemite? I have ran EtreCheck, but I am unsure how to interpret the readout. If anyone can diagnose my problem it would be a great help. I will attach the readout for EtreCheck:
EtreCheck version: 2.1.8 (121)
Report generated February 22, 2015 at 7:41:24 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Check Battery - Cycle count 973
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:4:25
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (81.66 GB free) - 2 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5970H
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.microsoft.VirtualPC.Networking.1040 (7.0.2) [Click for support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6) [Click for support]
Startup Items: ℹ️
Freecorder: Path: /Library/StartupItems/Freecorder
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.accountsd.plist
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.bird.plist
[killed] com.apple.CalendarAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.coreservices.uiagent.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.pbs.plist
[killed] com.apple.pluginkit.pkd.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.secd.plist
[killed] com.apple.secinitd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.syncdefaultsd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
21 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.iconservices.iconservicesd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.MobileFileIntegrity.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.networkd_privileged.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.secinitd.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.sysmond.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
16 processes killed due to memory pressure
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] xxx.qnation.PeerGuardian.locum.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.jdibackup.ZipCloud.autostart.plist [Click for support] [Click for details]
[loaded] com.jdibackup.ZipCloud.notify.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
pploader Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pploa der.app)
pplogger Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pplog ger.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.4.0.11 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 417.59 GB
Destinations:
My Passport [Local]
Total size: 999.83 GB
Total number of backups: 3
Oldest backup: 2015-02-19 17:16:44 +0000
Last backup: 2015-02-21 11:46:59 +0000
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 417.59 GB X 3)
Top Processes by CPU: ℹ️
15% SystemUIServer
4% WindowServer
4% Finder
0% deleted
0% AppleSpell
Top Processes by Memory: ℹ️
785 MB SystemUIServer
27 MB Finder
18 MB WindowServer
17 MB Safari
13 MB com.apple.dock.extra
Virtual Memory Information: ℹ️
20 MB Free RAM
481 MB Active RAM
483 MB Inactive RAM
1.15 GB Wired RAM
1.09 GB Page-ins
4 MB Page-outs
Diagnostics Information: ℹ️
Feb 22, 2015, 07:37:51 PM /Library/Logs/DiagnosticReports/SystemUIServer_2015-02-22-193751_[redacted].cpu _resource.diag [Click for details]
Feb 22, 2015, 07:33:21 PM Self test - passed
Feb 22, 2015, 07:03:24 PM /Library/Logs/DiagnosticReports/SystemUIServer_2015-02-22-190324_[redacted].cpu _resource.diag [Click for details]
Feb 22, 2015, 01:05:32 AM /Library/Logs/DiagnosticReports/WindowServer_2015-02-22-010532_[redacted].crash
Feb 22, 2015, 05:23:53 PM /Library/Logs/DiagnosticReports/SystemUIServer_2015-02-22-172353_[redacted].cpu _resource.diag [Click for details]
[not loaded] com.microsoft.VirtualPC.Networking.1040 (7.0.2) [Click for support]
Is VirtualPC even viable any more? Or is this something you have dragging along with you since years ago?
[not loaded] com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6) [Click for support]
Do you need this Samsung driver?
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
As Barney-15E says, you should remove this. It is not something the forum likes.
[failed] com.jdibackup.ZipCloud.autostart.plist [Click for support][Click for details]
[loaded] com.jdibackup.ZipCloud.notify.plist [Click for support]
Do you use this backup service? I personally love backups, so I'm not against it. But sometimes network backup utilities can jam your network which will affect apps that also use the network, including those that "Phone Home" to check authentication or if there are new versions available when they startup. Just be aware of this when using a network backup.
[loaded] xxx.qnation.PeerGuardian.locum.plist [Click for support]
pploader Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pploa der.app)
pplogger Application (/Users/[redacted]/Downloads/PeerGuardian.app/Contents/Library/LoginItems/pplog ger.app)
My Google search says this is a firewall. Do you really need this?
OS X 10.10.2 (14C109) - Time since boot: 0:4:25
1.09 GB Page-ins
4 MB Page-outs
Your Mac has been booted for 4 and a half minute and already you have page-outs and an incredible number of page-ins. That is not enough time to have cranked up a lot of memory hungry apps, so I'm guessing this is a result of the times you are loading at startup. If you want all of these things running at startup, then you need more RAM.
But even so, a 4GB system should not have this many page-ins just by booting up. So I strongly suspect the stuff you are loading at startup.
You might want to try booting into Safe Mode (as an experiment), which will not load any of the 3rd party packages, and see if things are better. If they are, this is a strong indication that one or more of those 3rd party packages are the root of your problem.
Also running Applications -> Utilities -> Activity Monitor -> Memory tab. I suspect you will see the graph at the bottom going from green, right through yellow into Red.
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
4GB is a bit low for Yosemite, to begin with. You Mac can handle more RAM (maybe even 16GB) Crucial.com and MacSales.com are well respected Mac RAM vendors.
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (81.66 GB free) - 2 errors
Last but not LEAST. I do not like that your disk is issuing errors. These are errors that EtreCheck found in your system logs.
The thing with a disk reporting errors is that it might be doing lots of recovery errors without reporting this. Each retry needs to wait one full disk revolution. Enough recovered errors can result in disk I/O taking much longer than normal.
You should a) make sure you have a current backup at all times in case the disk fails, and b) I strongly suggest you consider having the disk replaced. Your Mac is 3+ years old. Rotational disk drives have died younger, and a laptop drive is subjected to more stress depending on how it is handled/mishandled.
Similar Messages
-
I have two startup disks. One SL for fcp 7 and one ML where I run FCP X. FCP X is often plagued by the beach ball. Recently when editing on FCP X (and I suspect it's when I am also running Safari) my Mac Pro freezes and requires a power off to get going again. Any suggestions?
Here is Etrecheck readout:
Hardware Information:
Mac Pro (Early 2009)
Mac Pro - model: MacPro4,1
2 2.26 GHz Quad-Core Intel Xeon CPUs: 8 cores
12 GB RAM
Video Information:
ATI Radeon HD 4870 - VRAM: 512 MB
Startup Items:
PACESupport - Path: /Library/StartupItems/PACESupport
System Software:
OS X 10.8.4 (12E55) - Uptime: 0 days 1:11:18
Disk Information:
HL-DT-ST DVD-RW GH41N
HL-DT-ST DVD-RW GH41N
WDC WD1001FALS-41K1B0 disk0 : (1 TB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /Volumes/Macintosh HD: 999.73 GB (642.78 GB free)
ST31500341AS disk2 : (1.5 TB)
disk2s1 (disk2s1) <not mounted>: 209.7 MB
Internal 2 (disk2s2) /Volumes/Internal 2: 1.5 TB (198.77 GB free)
ST31500341AS disk1 : (1.5 TB)
disk1s1 (disk1s1) <not mounted>: 209.7 MB
internal 1A startup (disk1s2) /: 499.79 GB (293.1 GB free)
Recovery HD (disk1s3) <not mounted>: 650 MB
internal 1 B (disk1s4) /Volumes/internal 1 B: 999.52 GB (457.35 GB free)
ST31500341AS disk3 : (1.5 TB)
disk3s1 (disk3s1) <not mounted>: 209.7 MB
Internal 3 (disk3s2) /Volumes/Internal 3: 1.5 TB (857.9 GB free)
USB Information:
Apple Computer, Inc. Apple Cinema Display
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB-PS/2 Trackball
USB Keyboard
FireWire Information:
LaCie Rugged FW/USB 800mbit - 800mbit max
disk4s1 (disk4s1) <not mounted>: 32 KB
LaCie 1TB-2 (disk4s3) /Volumes/LaCie 1TB-2: 1 TB (508.36 GB free)
Thunderbolt Information:
Kernel Extensions:
com.matrox.vpg.EggWhiteDriverHelpers (1.0.0d1)
com.matrox.vpg.BlackSwanDriver (1.0.0d1)
com.matrox.vpg.CoreMediaInputDriver (1)
com.matrox.vpg.CoreMediaOutputDriver (1)
com.matrox.vpg.CoreAudioDriver (1)
com.matrox.vpg.RS422Driver (1.0.0d1)
com.matrox.vpg.RS422VirtualDriver (1)
com.paceap.kext.pacesupport.snowleopard (5.8)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.noiseindustries.FxFactory.helper.plist
[loaded] com.paceap.eden.licensed.plist
[loaded] PACESupport.plist
Launch Agents:
[loaded] com.matrox.vpg.Agent.plist
User Launch Agents:
[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
[loaded] com.digitalrebellion.PreferenceManagerAutoSave.plist
User Login Items:
iTunesHelper
Dropbox
3rd Party Preference Panes:
Flash Player
Matrox Utilities
Internet Plug-ins:
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
3% WebProcess
1% fontd
1% EtreCheck
1% PluginProcess
0% WindowServer
0% Safari
0% Dropbox
0% blued
Top Processes by Memory:
602 MB WebProcess
160 MB PluginProcess
106 MB mds
74 MB Safari
74 MB Dropbox
49 MB Dock
37 MB SystemUIServer
37 MB WindowServer
25 MB coreservicesd
25 MB Finder
Virtual Memory Statistics
9.31 GB Free RAM
1.59 GB Active RAM
87 MB Inactive RAM
1023 MB Wired RAM
255 MB Page-ins
0 B Page-outsIf you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
My MAC runs very slow. Rainbow wheel every time i try to go somewhere. Im a complete MAC novice. Only really use it for iTunes and email. the odd document here and there. The odd spreadsheet. Was brought up on a PC. I would imagine my system is in mess. I think i downloaded that Mackeeper which i have just discovered was not a good idea. I found a thread about EtreCheck and it suggested i posted the report of my machine which i have done.I only have 2GB of space. Not sure how much i have left. My wife keeps putting photos on here like they are going out of fashion. Bought the machine in 2008 because everybody said you have a MAC. I've never really got to grips with it but at least it worked. Now it does not run very well at all. That spinning wheel is driving me mad. HELP please, never ever used a forum light this either so please go gentle on me. Cheers Paul
EtreCheck version: 1.9.15 (52)
Report generated 8 September 2014 09:09:26 BST
Hardware Information: ?
iMac (20-inch, Early 2008) (Verified)
iMac - model: iMac8,1
1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information: ?
ATI Radeon HD 2600 Pro - VRAM: 256 MB
iMac 1680 x 1050
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:31:45
Disk Information: ?
Hitachi HDP725032GLA380 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (117.84 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Bose Corporation Bose USB Audio
Apple Computer, Inc. IR Receiver
Gatekeeper: ?
Mac App Store and identified developers
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[loaded] net.sourceforge.MonolingualHelper.plist Support
Launch Agents: ?
[running] com.trusteer.rapport.rapportd.plist Support
User Login Items: ?
iTunesHelper
Internet Plug-ins: ?
Google Earth Web Plug-in: Version: 5.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
eMusicRemote: Version: (null) Support
eMusic: Version: Unknown
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
2% iTunes
2% WindowServer
0% coreaudiod
0% fontd
0% rapportd
Top Processes by Memory: ?
178 MB Finder
133 MB com.apple.WebKit.WebContent
109 MB iTunes
92 MB Safari
63 MB com.apple.quicklook.satellite
Virtual Memory Information: ?
24 MB Free RAM
821 MB Active RAM
807 MB Inactive RAM
291 MB Wired RAM
338 MB Page-ins
680 KB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Help !!! freeze and stuck on grey screen, difficult to reboot, here is my EtreCheck report
Help !!! I experienced more and more issues since I upgraded to mavericks and i brought my MBP 15" (from 2011, out of warranty) to the Apple genius bar a couple of days after my computer started to freeze and crash on a grey screen with less and less possibility to reboot it (tried all advices i could find on the forums to reboot in other ways, etc. ). The overnight tests at Apple gave nothing, they just decided to reinitiate the software and concluded that the problem was solved.
But the problem happened again: when i reloaded my backup from Time Machine, i could run the whole process till the end then when I was asked to restart, I couldn’t open the finder, my screen was stuck on a light grey.
I could reboot it (always in maintaining the off button to stop the machine or in using the single mode) but it’s non stable, after too many manipulations, the screen freezes or divides in 2 parts with lines, etc. And I have to try again different ways to reboot…
I took a new appointment to the Apple Genius bar, but in the mean time, I tried to repair the authorizations, and I have to say that the list is really long, even if I did the operation more 3 times…
I think there is a software conflict somewhere and find the possibility to check the system with EtreCheck (thanks! I will also bring this paper to the Genius bar technician).
Please, would there be someone who could read this information and gives me some advices and opinion on what could be problematic, what to do etc.
In end, what is very weird to me:
I could read on this forum that “startup items” are no more necessary since OS 10.4. I tried to delete the ones that appear here in library/startupitems, and found another one which is not mentioned in this EtreCheck list : startouc
Also when I tried to delete those items, it was refused by the finder with the message saying that this items are in use…
Another point: I uninstalled the application Chiavetta Internet 42 a week ago when I started to have the problems. I was in Italy and this is a usb key with pin for internet. At the moment thought about a possible conflict with the key and deleted every item concerning this installation. This is because I don’t understand that it appears now in the “User login Items”.
Thank you so much in advance
Here is the EtreCheck report:
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6490M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 1:42:38
Disk Information:
Hitachi HTS545050B9A302 disk0 : (500,11 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 499,25 GB (219,23 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.MBB.driver.MBBACMData (5.00.02) Support
[not loaded] com.MBB.driver.MBBActivateDriver (1.0.14) Support
[not loaded] com.MBB.driver.MBBEthernetData (2.00.05) Support
[not loaded] com.palm.ClassicNotSeizeDriver (3.1) Support
[not loaded] com.wdc.driver.1394HP (1.0.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.11) Support
Launch Daemons:
[failed] com.google.GoogleML.plist Support
[failed] com.google.keystone.daemon.plist Support
Launch Agents:
[loaded] com.hp.help.tocgenerator.plist Support
User Launch Agents:
[loaded] com.iLike.Agent.plist Support
User Login Items:
Transport Monitor
Firefox
My Day
Chiavetta Internet 42
GoogleSoftwareUpdateAgent
Internet Plug-ins:
Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Google Earth Web Plug-in: Version: 7.1 Support
Mozillaplug: Version: 1.0
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.5r146 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions:
Amazon Shopping Assistant: Version: 1.1
Searchme: Version: 1.3
Ebay Shopping Assistant: Version: 1.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
iLike: Version: 1.0 Support
PPC Bundle: Version: (null) Support
iLike Bundle: Version: (null) Support
Tiger Bundle: Version: (null) Support
TuneUp Visualizer: Version: (null) Support
3rd Party Preference Panes:
None
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 260.79 GB
Destinations:
EVE TIME MACHINE & PHOTOS [Local] (Last used)
Total size: 2
Total number of backups: 22
Oldest backup: 2013-11-19 10:49:38 +0000
Last backup: 2014-05-07 09:35:48 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 464.96 GB X 3)
copy Time Machine + photos (22 Nov 2013) [Local]
Total size: 931.36 GB
Total number of backups: 5
Oldest backup: 2013-11-23 04:29:31 +0000
Last backup: 2014-03-26 20:03:02 +0000
Size of backup disk: Adequate
Backup size 931.36 GB > (Disk used 260.79 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
5% firefox
3% WindowServer
0% Microsoft Word
0% launchservicesd
0% fontd
Top Processes by Memory:
606 MB com.apple.IconServicesAgent
401 MB firefox
238 MB Finder
221 MB mds_stores
123 MB Microsoft Word
Virtual Memory Information:
3.68 GB Free RAM
2.57 GB Active RAM
492 MB Inactive RAM
1.26 GB Wired RAM
2.42 GB Page-ins
0 B Page-outsHey thank you! I tried to send you a first answer but Firefox blocked... Again thank you for your advice and the detailed process to follow, hope it can help! - Also sorry for my English which is not my primary language.
Also don't know how to edit the Anonymous UUID... is it in the apple discussion account?
Here is what i found in Console > Diagnostic and usage information > System diagnostic report:
there were 4 lines as titles, and after Firefox crash there are 5 now.
I will send you the content for each of them, but in a new message each time in case it freezes again.
1st line starts with diskarbitrationd, ends with .shutdownStall
content:
Date/Time:
2014-05-12 18:05:15 -0700
OS Version:
10.9.2 (Build 13C1021)
Architecture:
x86_64
Report Version: 18
Command:
No Target
Path:
No Target
Version:
Parent:
UNKNOWN PROCESS [0]
PID:
0
Event:
shutdown stall
Duration:
12.05s (sampling started after 2 seconds)
Steps:
101 (100ms sampling interval)
Hardware model: MacBookPro8,2
Active cpus:
8
Fan speed:
4033 rpm (-334)
Free pages:
1153467 pages (-455)
Pageins:
5 pages
Pageouts:
0 pages
Swapins:
0 pages
Swapouts:
0 pages
Process:
diskarbitrationd [21]
Path:
/usr/libexec/diskarbitrationd
Architecture:
x86_64
Parent:
launchd [1]
UID:
0
Sudden Term:
Dirty
Task size:
577 pages (-6)
Importance:
Adaptive, Donating
Timers:
Coalesced
Thread 0x13d
DispatchQueue 1
priority 31
101 start + 1 (libdyld.dylib) [0x7fff8c4db5fd]
101 ??? (diskarbitrationd + 28877) [0x10e56a0cd]
101 CFRunLoopRun + 97 (CoreFoundation) [0x7fff8c3da811]
101 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff8c3250b5]
101 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff8c325779]
101 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff8c326155]
101 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8f270a1a]
*101 ??? (mach_kernel + 92160) [0xffffff8000216800]
Thread 0x146
DispatchQueue 2
priority 33
101 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff8ab9c152]
101 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff8f275662]
*101 ??? (mach_kernel + 3949760) [0xffffff80005c44c0]
Thread 0x15ac
priority 31
*101 wq_unsuspend_continue + 0 (pthread) [0xffffff7f80b747c4]
Thread 0x14e2
priority 29
80 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
80 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
*80 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
Thread 0x1569
priority 0
79 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
79 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
*79 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
Thread 0x15a6
priority 31
71 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
71 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
*71 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
Binary Images:
0x10e563000 -
0x10e578fff diskarbitrationd (266) <94F10D52-A866-34ED-B278-873B4B2E0C7E> /usr/libexec/diskarbitrationd
0x7fff8ab99000 -
0x7fff8abb3fff libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
0x7fff8c2b5000 -
0x7fff8c49afff com.apple.CoreFoundation 6.9 (855.16) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8c4d8000 -
0x7fff8c4dbff7 libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
0x7fff8f25f000 -
0x7fff8f27bff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff9374b000 -
0x7fff93752ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
*0xffffff7f80b71000 - 0xffffff7f80b78fff com.apple.kec.pthread 1.0 (1) <619F6A5D-FFA2-3B59-9993-958FD7154B83> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
*0xffffff8000200000 - 0xffffff8000200000 mach_kernel <9FEA8EDC-B629-3ED2-A1A3-6521A1885953> /mach_kernel
Process:
fsck_hfs [267]
Path:
/System/Library/Filesystems/hfs.fs/Contents/Resources/fsck_hfs
Architecture:
x86_64
Parent:
diskarbitrationd [21]
Responsible:
diskarbitrationd [21]
UID:
0
Task size:
206770 pages
CPU Time:
10.043s
Importance:
Adaptive, Donating
Thread 0x968
DispatchQueue 1
priority 31
cpu time 10.043s
101 start + 1 (libdyld.dylib) [0x7fff8c4db5fd]
101 ??? (fsck_hfs + 7233) [0x106fe7c41]
101 ??? (fsck_hfs + 76504) [0x106ff8ad8]
101 ??? (fsck_hfs + 79339) [0x106ff95eb]
101 ??? (fsck_hfs + 119757) [0x1070033cd]
42 ??? (fsck_hfs + 135082) [0x107006faa]
42 ??? (fsck_hfs + 73083) [0x106ff7d7b]
38 ??? (fsck_hfs + 33605) [0x106fee345]
24 ??? (fsck_hfs + 43420) [0x106ff099c]
23 ??? (fsck_hfs + 40781) [0x106feff4d]
6 ??? (fsck_hfs + 28484) [0x106fecf44]
*6 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*6 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*6 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*6 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*6 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
3 ??? (fsck_hfs + 29225) [0x106fed229]
*3 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*3 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*3 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*3 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*3 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 29241) [0x106fed239]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28343) [0x106feceb7]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28442) [0x106fecf1a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28427) [0x106fecf0b]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28390) [0x106fecee6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29203) [0x106fed213]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28331) [0x106feceab]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28938) [0x106fed10a]
1 ??? (fsck_hfs + 26336) [0x106fec6e0]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28490) [0x106fecf4a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 30064) [0x106fed570]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28519) [0x106fecf67]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28406) [0x106fecef6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 40680) [0x106fefee8]
1 ??? (fsck_hfs + 32482) [0x106fedee2]
1 ??? (fsck_hfs + 17431) [0x106fea417]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
14 ??? (fsck_hfs + 43610) [0x106ff0a5a]
14 ??? (fsck_hfs + 41086) [0x106ff007e]
2 ??? (fsck_hfs + 28484) [0x106fecf44]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28373) [0x106feced5]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29225) [0x106fed229]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28492) [0x106fecf4c]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29199) [0x106fed20f]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28511) [0x106fecf5f]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28505) [0x106fecf59]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28401) [0x106fecef1]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28477) [0x106fecf3d]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28390) [0x106fecee6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 30356) [0x106fed694]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28496) [0x106fecf50]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28343) [0x106feceb7]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
4 ??? (fsck_hfs + 33871) [0x106fee44f]
4 ??? (fsck_hfs + 41086) [0x106ff007e]
1 ??? (fsck_hfs + 28652) [0x106fecfec]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28673) [0x106fed001]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29179) [0x106fed1fb]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28664) [0x106fecff8]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
39 ??? (fsck_hfs + 134138) [0x107006bfa]
39 ??? (fsck_hfs + 73083) [0x106ff7d7b]
36 ??? (fsck_hfs + 33605) [0x106fee345]
22 ??? (fsck_hfs + 43420) [0x106ff099c]
20 ??? (fsck_hfs + 40781) [0x106feff4d]
8 ??? (fsck_hfs + 28484) [0x106fecf44]
*8 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*8 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*8 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*8 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*8 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28492) [0x106fecf4c]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29194) [0x106fed20a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29225) [0x106fed229]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 26738) [0x106fec872]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28433) [0x106fecf11]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28442) [0x106fecf1a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28427) [0x106fecf0b]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28490) [0x106fecf4a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28660) [0x106fecff4]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28496) [0x106fecf50]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28477) [0x106fecf3d]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 40680) [0x106fefee8]
2 ??? (fsck_hfs + 32482) [0x106fedee2]
1 ??? (fsck_hfs + 17850) [0x106fea5ba]
1 _platform_memmove$VARIANT$Nehalem + 258 (libsystem_platform.dylib) [0x7fff8ae280e2]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 17595) [0x106fea4bb]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
13 ??? (fsck_hfs + 43610) [0x106ff0a5a]
13 ??? (fsck_hfs + 41086) [0x106ff007e]
2 ??? (fsck_hfs + 30447) [0x106fed6ef]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28484) [0x106fecf44]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28477) [0x106fecf3d]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29225) [0x106fed229]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28511) [0x106fecf5f]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28406) [0x106fecef6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 30435) [0x106fed6e3]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28490) [0x106fecf4a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29255) [0x106fed247]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29237) [0x106fed235]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 43408) [0x106ff0990]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 33871) [0x106fee44f]
2 ??? (fsck_hfs + 41086) [0x106ff007e]
1 ??? (fsck_hfs + 28860) [0x106fed0bc]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28331) [0x106feceab]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
-
My computer
Problem description:
My macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
EtreCheck version: 2.1.8 (121)
Report generated 31 de março de 2015 18:29:15 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 250
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320,07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Stickies Application (/Applications/Stickies.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 31 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.1.1 [Click for support]
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
DivX HiQ
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.86 GB
Total number of backups: 60
Oldest backup: 2012-07-15 01:16:54 +0000
Last backup: 2015-03-29 19:28:06 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
97% rapportd
3% WindowServer
1% mds
0% fseventsd
0% distnoted
Top Processes by Memory: ℹ️
155 MB Safari
120 MB Finder
86 MB rapportd
86 MB WindowServer
69 MB mds_stores
Virtual Memory Information: ℹ️
12.56 GB Free RAM
2.53 GB Active RAM
428 MB Inactive RAM
1.66 GB Wired RAM
1.04 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 31, 2015, 06:00:15 PM Self test - passed
Mar 31, 2015, 01:13:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
Mar 31, 2015, 01:05:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
Mar 31, 2015, 12:24:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
Mar 30, 2015, 05:45:38 PM /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
Mar 30, 2015, 01:52:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
Mar 29, 2015, 05:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
Mar 29, 2015, 01:06:38 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
Mar 29, 2015, 01:02:47 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hangOpen Activity Monitor and kill this process - rapportd.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
I am having trouble with my Mac Book Pro which I bought in August 2012. It has suddenly started running very slowly every time I try to poen something. I have completed an etrecheck report - can anyone help?
Thank you
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 384 MB
System Software:
Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:21:48
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (410.81 GB free)
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.MyBusinessWorks.backup.plist Support
Launch Agents:
[running] com.MyBusinessWorks.status.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
User Login Items:
iTunesHelper
Dropbox
AdobeResourceSynchronizer
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 12.0.0.44 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.1.0 - SDK 10.7 Mismatch! Oracle recommends Java 7 Update 55
Safari Extensions:
Slick Savings: Version: 1.0
Searchme: Version: 1.3
Amazon Shopping Assistant: Version: 1.1
Ebay Shopping Assistant: Version: 1.1
AllMyTube: Version: 5.0.0.1
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
MyBusinessWorks Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
2% MyBusinessWorksBackup
1% PluginProcess
1% mdworker
0% Microsoft PowerPoint
Top Processes by Memory:
197 MB Safari
152 MB WebProcess
131 MB Finder
131 MB mds
94 MB MyBusinessWorksBackup
Virtual Memory Information:
1.67 GB Free RAM
1.34 GB Active RAM
343 MB Inactive RAM
670 MB Wired RAM
327 MB Page-ins
0 B Page-outsIt may be running slow because your backup program, MyBusinessWork, is running: running] com.MyBusinessWorks.backup.plist.
-
my 2009 macbookpro has begun running very slowly, apps freeze and pages hang ... i've run EtreCheck and there are problems but don't know how to sort ... ran CleanMyMac and freed up about 30GB of space but didn't help ... ran AdwareMedic so that's been sorted but the other issues that came up on the EtreCheck I need help with however i can't figure out how to paste the results on this page
thanks thomas ... here it comes
EtreCheck version: 2.1.5 (108)
Report generated December 29, 2014 at 5:03:07 PM GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (17-inch, Early 2009) (Verified)
MacBook Pro - model: MacBookPro5,2
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1920 x 1200
NVIDIA GeForce 9600M GT - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:5:36
Disk Information: ℹ️
FUJITSU MHZ2320BH FFS G1 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
[redacted]'s world too (disk0s2) / : 319.21 GB (30.39 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-868
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. iPhone
Logitech USB Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Configuration files: ℹ️
/etc/hosts - Count: 29 - Corrupt!
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7) [Support]
/System/Library/Extensions
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0) [Support]
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns
[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0) [Support]
Startup Items: ℹ️
AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2
Firewall: Path: /Library/StartupItems/Firewall
RetroRun: Path: /Library/StartupItems/RetroRun
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.CS4ServiceManager.plist [Support]
[loaded] com.adobe.CS5ServiceManager.plist [Support]
[invalid?] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.adobe.versioncueCS3.plist [Support]
[loaded] com.adobe.versioncueCS4.plist [Support]
[running] com.atomicbird.macaroni.launchd.plist [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[invalid?] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Support]
[loaded] com.skype.skypeinstaller.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]
[running] com.prosofteng.DGMonitor.plist [Support]
[running] ws.agile.1PasswordAgent.plist [Support]
User Login Items: ℹ️
CNQL1210_ButtonManager ApplicationHidden (/Library/CFMSupport/CNQL1210_ButtonManager.app)
System Events ApplicationHidden (/System/Library/CoreServices/System Events.app)
Mail Application (/Applications/Mail.app)
Firefox Application (/Applications/Firefox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader 9/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Calendar Application (/Applications/Calendar.app)
Skype Application (/Applications/Skype.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
MouseWorks Background Application (/Library/Application Support/Kensington/MouseWorks.prefPane/Contents/Resources/Support/MouseWorks Background.app)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
EPPEX Plugin: Version: 3.0.0.0 [Support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
ContentUploaderPlugin: Version: 1.2 [Support]
iPhotoPhotocast: Version: 7.0
RealPlayer Plugin: Version: Unknown [Support]
PDEPrint: Version: 2.0 [Support]
DirectorShockwave: Version: 11.5.2r602 [Support]
PDF Browser Plugin: Version: 2.4.2 - SDK 10.2 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
CANONiMAGEGATEWAYDL: Version: 3.0.0.2 [Support]
DivXBrowserPlugin: Version: 1.3 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Google Earth Web Plug-in: Version: 6.0 [Support]
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]
User internet Plug-ins: ℹ️
QuickTime Plugin: Version: 6.5.1
fbplugin_1_0_0: Version: Unknown [Support]
Safari Extensions: ℹ️
Ultimate [Installed]
3rd Party Preference Panes: ℹ️
ASM [Support]
DivX [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Macaroni [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Destinations:
G-DRIVE Mini [Local]
Total size: 999.86 GB
Total number of backups: 7
Oldest backup: 2014-07-09 00:13:07 +0000
Last backup: 2014-12-10 22:18:57 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
6% WindowServer
3% firefox
1% mds_stores
0% mdworker
0% Skype
Top Processes by Memory: ℹ️
348 MB firefox
137 MB Skype
122 MB mds_stores
120 MB com.apple.IconServicesAgent
73 MB Dropbox
Virtual Memory Information: ℹ️
1.26 GB Free RAM
1.74 GB Active RAM
477 MB Inactive RAM
543 MB Wired RAM
503 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 29, 2014, 04:58:09 PM Self test - passed
Dec 29, 2014, 10:58:04 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105804_[redacted].hang
Dec 29, 2014, 10:54:33 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105433_[redacted].hang
Dec 29, 2014, 10:52:33 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105233_[redacted].hang
Dec 29, 2014, 10:50:24 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105024_[redacted].hang
Dec 29, 2014, 10:50:24 AM /Library/Logs/DiagnosticReports/Skype_2014-12-29-105024_[redacted].hang -
I am having similar problems here is my etrecheck:
EtreCheck version: 1.9.15 (52)
Report generated September 18, 2014 10:54:44 PM EDT
Hardware Information: ?
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.8.5 (12F45) - Uptime: 0 days 4:57:11
Disk Information: ?
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (472.13 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ?
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Problem System Launch Daemons: ?
[failed] com.apple.coresymbolicationd.plist
Problem System Launch Agents: ?
[failed] com.apple.accountsd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
Launch Daemons: ?
[failed] com.adobe.fpsaud.plist Support
[running] com.fitbit.galileod.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.prosofteng.DriveGenius.locum.plist Support
User Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
[running] com.prosofteng.DGMonitor.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ?
Spotify
Fitbit Connect Menubar Helper
Google Chrome
Internet Plug-ins: ?
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: 14.6.0 - SDK 10.8 Check version
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
Safari Extensions: ?
Searchme
Amazon Shopping Assistant
Ebay Shopping Assistant
Slick Savings
Audio Plug-ins: ?
AirPlay: Version: 1.7 - SDK 10.8
iSightAudio: Version: 7.7.1 - SDK 10.8
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.8
3rd Party Preference Panes: ?
Flash Player Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
17% mds
5% Google Chrome
2% Google Chrome Helper EH
1% WindowServer
0% ps
Top Processes by Memory: ?
209 MB Google Chrome Helper EH
160 MB Google Chrome
89 MB Google Chrome Helper
63 MB mds
57 MB Dock
Virtual Memory Information: ?
301 MB Free RAM
1.87 GB Active RAM
640 MB Inactive RAM
1.21 GB Wired RAM
2.95 GB Page-ins
52 KB Page-outsHere are some of the results from console:
9/19/14 11:12:45.808 AM UserEventAgent[11]: Captive: en1: Not probing 'busecure' (protected network)
9/19/14 11:12:45.811 AM configd[16]: network changed: v4(en1!:149.125.79.239) DNS Proxy SMB
9/19/14 11:12:46.168 AM netbiosd[233]: name servers down?
9/19/14 11:31:11.536 AM spindump[937]: Google Chrome [285] timed out, and it's responsive
9/19/14 11:33:30.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=946[GoogleSoftwareUp] clearing CS_VALID
9/19/14 11:47:00.954 AM mdwrite[962]: [ERROR] [0.000s] com.apple. UBItemStatusNotification.c:805 _do_UBItemStatusNotificationRegisterURLs() can't find realpath for "/Users/paolocuyno/Library/Mobile Documents/com~apple~system~spotlight/mdlabels", was blocked at "/Users/paolocuyno/Library/Mobile Documents": 2 (No such file or directory)
9/19/14 11:47:00.955 AM mdwrite[962]: [ERROR] [0.001s] com.apple. UBItemStatusNotification.c:805 _do_UBItemStatusNotificationRegisterURLs() can't find realpath for "/Users/paolocuyno/Library/Mobile Documents/com~apple~system~spotlight/mdlabels", was blocked at "/Users/paolocuyno/Library/Mobile Documents": 2 (No such file or directory)
9/19/14 11:47:43.656 AM WindowServer[89]: CGXDisableUpdate: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
9/19/14 11:47:57.656 AM WindowServer[89]: disable_update_likely_unbalanced: UI updates still disabled by application "Finder" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.
9/19/14 11:48:10.259 AM WindowServer[89]: reenable_update_for_connection: UI updates were finally reenabled by application "Finder" after 27.60 seconds (server forcibly re-enabled them after 1.00 seconds)
9/19/14 11:48:33.043 AM coreaudiod[139]: Disabled automatic stack shots because audio IO is active
9/19/14 11:48:33.049 AM coreaudiod[139]: Enabled automatic stack shots because audio IO is inactive
9/19/14 11:49:36.887 AM WindowServer[89]: CGXDisableUpdate: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
9/19/14 11:49:47.244 AM WindowServer[89]: reenable_update_for_connection: UI updates were finally reenabled by application "Finder" after 11.36 seconds (server forcibly re-enabled them after 1.00 seconds)
9/19/14 11:50:23.926 AM WindowServer[89]: CGXDisableUpdate: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
9/19/14 11:50:37.713 AM WindowServer[89]: reenable_update_for_connection: UI updates were finally reenabled by application "Finder" after 14.79 seconds (server forcibly re-enabled them after 1.00 seconds)
9/19/14 12:29:26.072 PM com.apple.launchd.peruser.501[149]: (com.apple.printtool.agent[557]) Exited: Killed: 9
9/19/14 12:29:26.000 PM kernel[0]: memorystatus_thread: idle exiting pid 557 [printtool]
9/19/14 12:30:25.000 PM kernel[0]: (default pager): [KERNEL]: ps_select_segment - send HI_WAT_ALERT
9/19/14 12:30:26.000 PM kernel[0]: macx_swapon SUCCESS
9/19/14 12:32:12.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=1006[GoogleSoftwareUp] clearing CS_VALID
9/19/14 12:33:06.523 PM spindump[1007]: Google Chrome [285] timed out, and it's responsive
9/19/14 12:34:18.901 PM coreaudiod[139]: Disabled automatic stack shots because audio IO is active
9/19/14 12:34:22.799 PM coreaudiod[139]: Enabled automatic stack shots because audio IO is inactive -
I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
Thanks in advance.
EtreCheck version: 1.9.15 (52)
Report generated 19 September 2014 08:07:14 GMT+8
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
Disk Information: ?
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
[loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[running] com.sophos.uiserver.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.music.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items: ?
iTunesHelper
TomTomHOMERunner
AdobeResourceSynchronizer
Dropbox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
EPPEX Plugin: Version: 10.0 Support
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions: ?
Ultimate
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Perian Support
Trusteer Endpoint Protection Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
Destinations:
Data [Network] (Last used)
Total size: 2 TB
Total number of backups: 99
Oldest backup: 2012-04-20 17:05:32 +0000
Last backup: 2014-09-18 23:49:25 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
6% InterCheck
5% iCalExternalSync
3% WindowServer
2% CalendarAgent
2% SystemUIServer
Top Processes by Memory: ?
152 MB SophosScanD
147 MB InterCheck
106 MB SophosAntiVirus
66 MB Dropbox
57 MB com.apple.iTunesLibraryService
Virtual Memory Information: ?
161 MB Free RAM
1.55 GB Active RAM
1.41 GB Inactive RAM
902 MB Wired RAM
611 MB Page-ins
0 B Page-outsUninstall Trusteer software
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
Remove Sophos
https://discussions.apple.com/message/21069437#21069437 -
Mid-2010 MacBook Pro taking a long time to boot up with Yosemite (Etrecheck results)
I'd be so grateful if anyone can help me get to the bottom of this. The MacBook's otherwise working just fine just takes quite a lot longer (2-3 mins) to boot up since installing Yosemite. Just tried upgrading the memory which has made the system run faster but doesn't seem to have remedied the boot up problem.
Thanks in advance.
Ed
EtreCheck version: 2.1.8 (121)
Report generated 4 February 2015 14:16:33 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro6,2
1 2.66 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 1646
Video Information: ℹ️
Intel HD Graphics - VRAM: 288 MB
Color LCD 1440 x 900
NVIDIA GeForce GT 330M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:52:28
Disk Information: ℹ️
Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (62.00 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.delantis.kext.tcpblocknke (2.2.6 - SDK 10.6) [Click for support]
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d10) [Click for support]
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d10) [Click for support]
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d10) [Click for support]
[not loaded] com.pctools.iantivirus.kfs (1.0.1) [Click for support]
[loaded] com.screenrecycler.driver.ScreenRecyclerDriver (1.4.13 - SDK 10.4) [Click for support]
[not loaded] com.wdc.driver.1394HP (1.0.8) [Click for support]
[not loaded] com.wdc.driver.USBHP (1.0.10) [Click for support]
Launch Agents: ℹ️
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.delantis.tcbblocknke_load_kext.plist [Click for support]
[loaded] com.delantis.TCPBlock.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]
[loaded] com.divx.agent.postinstall.plist [Click for support]
[failed] com.google.Chrome.framework.plist [Click for support] [Click for details]
User Login Items: ℹ️
System Events Application (/System/Library/CoreServices/System Events.app)
Google Drive Application (/Applications/Google Drive.app)
Dropbox UNKNOWN (missing value)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.04 - SDK 10.6 [Click for support]
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
RealPlayer Plugin: Version: Unknown [Click for support]
QuakeLivePlugin: Version: 0.1.0.258 [Click for support]
DirectorShockwave: Version: 11.0.0r458 [Click for support]
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.3.3 [Click for support]
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 75 Check version
OfficeLiveBrowserPlugin: Version: 12.2.0 [Click for support]
User internet Plug-ins: ℹ️
fbplugin_1_0_1: Version: Unknown [Click for support]
Safari Extensions: ℹ️
AdBlock
Ebay Shopping Assistant [Adware! - Remove]
Searchme [Adware! - Remove]
Amazon Shopping Assistant [Adware! - Remove]
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 437.25 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 3
Oldest backup: 2015-02-02 03:51:54 +0000
Last backup: 2015-02-03 16:31:57 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 499.25 GB X 3)
Top Processes by CPU: ℹ️
20% backupd
9% mds
4% WindowServer
1% diskimages-helper
0% mds_stores
Top Processes by Memory: ℹ️
576 MB mds_stores
215 MB Safari
103 MB Finder
103 MB Google Drive
77 MB WindowServer
Virtual Memory Information: ℹ️
3.64 GB Free RAM
3.19 GB Active RAM
539 MB Inactive RAM
1.21 GB Wired RAM
5.07 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 4, 2015, 01:21:57 PM Self test - passed
Feb 4, 2015, 11:27:59 AM /Library/Logs/DiagnosticReports/Google Drive_2015-02-04-112759_[redacted].crash
Feb 3, 2015, 04:29:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-03-162910_[re dacted].crash
Feb 3, 2015, 04:29:00 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-03-162900_[re dacted].crash
Feb 3, 2015, 04:28:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-03-162849_[re dacted].crash
Feb 3, 2015, 04:28:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-03-162838_[re dacted].crash
Feb 3, 2015, 04:28:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-03-162828_[re dacted].crash
Feb 3, 2015, 04:28:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-03-162827_[re dacted].crash
Feb 3, 2015, 12:42:55 PM /Library/Logs/DiagnosticReports/rpcsvchost_2015-02-03-124255_[redacted].cpu_res ource.diag [Click for details]
Feb 2, 2015, 06:07:43 PM /Library/Logs/DiagnosticReports/Adobe InDesign CC_2015-02-02-180743_[redacted].hang
Feb 2, 2015, 06:03:10 PM /Library/Logs/DiagnosticReports/Finder_2015-02-02-180310_[redacted].hang
Feb 2, 2015, 06:03:10 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-02-180310_[ redacted].hang
Feb 2, 2015, 12:11:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-02-02-121123_[reda cted].crash
Feb 2, 2015, 09:48:41 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-02-094841_[ redacted].cpu_resource.diag [Click for details]
Feb 2, 2015, 04:04:01 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-02-040401_[ redacted].cpu_resource.diag [Click for details]
Feb 1, 2015, 07:44:51 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-01-194451_[re dacted].crash
Feb 1, 2015, 07:44:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-01-194449_[re dacted].crash
Feb 1, 2015, 07:40:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-01-194037_[re dacted].crash
Feb 1, 2015, 07:40:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-01-194035_[re dacted].crash
Feb 1, 2015, 07:39:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-01-193913_[re dacted].crash
Feb 1, 2015, 07:39:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/mdworker_2015-02-01-193911_[re dacted].crash
Feb 1, 2015, 06:28:39 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-01-182839_[ redacted].cpu_resource.diag [Click for details]
Feb 1, 2015, 04:39:26 PM /Library/Logs/DiagnosticReports/Google Drive_2015-02-01-163926_[redacted].crash
Feb 1, 2015, 05:19:20 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-01-171920_[ redacted].cpu_resource.diag [Click for details]Try to do a factory reset. You can backup your disk and transfer tthe things later.
If lion hold down command-r during bootup
if mountain lion hold option during bootup and choose a network, it will restore -
Mac is extremely slow after yosemite update, really need help. (Etrecheck inside).
After recently installing yosemite my mac been painfully unresponsive and slow. I cannot boot up in normal mode, i'm currently in safe mode.
What I have tried so far and what I know:
Initially thought filevault was the issue, I disabled encryption and now it says "decryption is paused" and hasn't resumed in days. Potentially is the issue.
I run a hardware diagnostic test using the hardware check within the macbook pro (booting up holding D) and the mac didn't identify any hardware issues.
I reinstalled yosemite (not a clean install) and the issue was not resolved.
I have completed a backup of my mac so all my data is secure.
Any help would be great, even just telling me how to turn on filevault will be helpful.
My etrecheck:
EtreCheck version: 2.0.11 (98)
Report generated 23 November 2014 20:15:11 GMT
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:11:9
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (268.58 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Samsung M3 Portable Samsung M3 Portable 500.11 GB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
Backups (disk2s2) /Volumes/Backups : 494.35 GB (264.39 GB free)
Recovery HD (disk2s3) <not mounted> [Recovery]: 650 MB
GeneralUse (disk2s4) /Volumes/GeneralUse : 4.63 GB (4.60 GB free)
MOSART Semi. 2.4G Keyboard Mouse
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.6.0 - SDK 10.8) Support
/System/Library/Extensions
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d12 - SDK 10.8) Support
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d12 - SDK 10.8) Support
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d12 - SDK 10.8) Support
Startup Items: ℹ️
DoubleCommand: Path: /Library/StartupItems/DoubleCommand
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[invalid?] org.thebends.iphonedisk.mobile_fs_util.plist Support
Problem System Launch Daemons: ℹ️
[failed] com.apple.watchdogd.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[not loaded] com.mcafee.menulet.plist Support
[not loaded] com.mcafee.reporter.plist Support
[not loaded] com.oracle.java.Java-Updater.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[not loaded] org.pqrs.KeyRemap4MacBook.server.plist Support
Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist Support
[not loaded] com.bombich.ccchelper.plist Support
[not loaded] com.DesignScience.DSMTTool.plist Support
[not loaded] com.ea.origin.ESHelper.plist Support
[invalid?] com.mcafee.ssm.Eupdate.plist Support
[invalid?] com.mcafee.ssm.ScanFactory.plist Support
[invalid?] com.mcafee.ssm.ScanManager.plist Support
[not loaded] com.mcafee.virusscan.fmpd.plist Support
[not loaded] com.mice.360Daemon.plist Support
[not loaded] com.microsoft.office.licensing.helper.plist Support
[not loaded] com.oracle.java.Helper-Tool.plist Support
[not loaded] com.oracle.java.JavaUpdateHelper.plist Support
[not loaded] com.teamviewer.Helper.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
User Launch Agents: ℹ️
[not loaded] com.adobe.ARM.[...].plist Support
[not loaded] com.google.keystone.agent.plist Support
[not loaded] com.spotify.webhelper.plist Support
[not loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
FilesWarwick Application (/Users/[redacted]/Downloads/FilesWarwick.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Flux Application (/Users/[redacted]/Applications/Flux.app)
uHD-Agent UNKNOWN (missing value)
uTorrent UNKNOWNHidden (missing value)
Google Chrome UNKNOWN (missing value)
wine Unix Executable File (/Applications/Wine.app/Contents/Resources/bin/wine)
proXPN Application (/Applications/proXPN.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.4r144 - SDK 10.6 Support
User Internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: Unknown
Safari Extensions: ℹ️
LinkThing
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
MacFUSE Support
Native Instruments USB Audio Support
XBox 360 Controllers Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 230.30 GB
Destinations:
Backups [Local]
Total size: 495.00 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 495.00 GB < (Disk used 230.30 GB X 3)
Top Processes by CPU: ℹ️
86% corestoraged
45% WindowServer
34% Google Chrome
10% com.apple.preference.security.remoteservice
9% xpccachectl
Top Processes by Memory: ℹ️
177 MB xpccachectl
170 MB Google Chrome
137 MB Microsoft PowerPoint
87 MB WindowServer
82 MB spindump
Virtual Memory Information: ℹ️
26 MB Free RAM
1.45 GB Active RAM
1.44 GB Inactive RAM
674 MB Wired RAM
3.07 GB Page-ins
167 MB Page-outsWhen you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Please help: I am unable to access PubMed on Safari on iMac! EtreCheck done
I am having trouble accessing the PubMed website on my iMac. I know there is no problem with the website as I can access it on my iPad, iPhone etc but for some reason I can now no longer access it through my Mac. When I do I receive the message, 'Safari can't connect to the server'. I have tried clearing cookies and cache, resetting Safari etc to see if that helped but I am still having the same problem.
I ran a test using the EtreCheck, the results of which are below.
Please help as I'm a Nursing student in the middle of my dissertation and I really need access to PubMed!
Thanks,
Kate
EtreCheck version: 1.9.12 (48)
Report generated 11 July 2014 17:18:42 BST
Hardware Information:
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software:
OS X 10.9.2 (13C1021) - Uptime: 3 days 23:24:49
Disk Information:
WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (404 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5690H
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
Launch Agents:
[running] com.epson.ecrp.launcher.plist Support
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support
[failed] com.epson.esua.launcher.plist Support
[running] com.epson.eventmanager.agent.plist Support
[loaded] com.epson.ews.launcher.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[running] com.spotify.webhelper.plist Support
User Login Items:
iTunesHelper
Dropbox
Adobe Reader
Spotify
Audacity
AdobeResourceSynchronizer
Internet Plug-ins:
JavaAppletPlugin: Version: Java 7 Update 60 Check version
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
1% WindowServer
1% Microsoft Word
0% fontd
0% loginwindow
0% Microsoft Database Daemon
Top Processes by Memory:
135 MB com.apple.WebKit.WebContent
119 MB Safari
82 MB Finder
78 MB AdobeReader
49 MB WindowServer
Virtual Memory Information:
520 MB Free RAM
1.05 GB Active RAM
613 MB Inactive RAM
878 MB Wired RAM
3.80 GB Page-ins
786 MB Page-outsGo step by step and test.
1. Power cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
It will take a while.
Restart the computer.
Start up in Safe Mode
http://support.apple.com/kb/PH11212
2 Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
3. Reset Safari.
Click Safari in the menu bar.
From the drop down select "Reset Safari".
Click "Reset".
4. Safari > Preferences > Privacy > Cookies and all other website data:
Press “Remove All Website Data” button -
Good morning. This is my machine:
EtreCheck version: 1.9.12 (48)
Report generated July 31, 2014 at 6:52:07 AM EDT
Hardware Information:
iMac (21.5-inch, Mid 2010) (Verified)
iMac - model: iMac11,2
1 3.2 GHz Intel Core i3 CPU: 2 cores
16 GB RAM
Video Information:
ATI Radeon HD 5670 - VRAM: 512 MB
iMac 1920 x 1080
System Software:
OS X 10.9.4 (13E28) - Uptime: 2 days 0:35:41
Disk Information:
APPLE HDD HUA722010CLA330 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (886.28 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
SAMSUNG SAMSUNG_Android
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
FireWire Information:
LaCie Rugged FW/USB 800mbit - 800mbit max
disk1s1 (disk1s1) <not mounted>: 32 KB
LaCie (disk1s3) /Volumes/LaCie: 499.97 GB (139.69 GB free)
Gatekeeper:
Mac App Store and identified developers
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[not loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.brother.LOGINserver.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.google.Chrome.framework.plist Support
User Login Items:
iTunesHelper
MacLWSLauncher
AdobeResourceSynchronizer
EvernoteHelper
Caffeine
Android File Transfer Agent
Dropbox
VerizonUpdateCenter
WidgetRunner
Google Drive
RealPlayer Downloader Agent
EvernoteHelper
Kodak Share Button Agent
HP Product Research
HPEventHandler
Internet Plug-ins:
o1dbrowserplugin: Version: 5.4.2.18903 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
RealPlayer Plugin: Version: (null) Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
googletalkbrowserplugin: Version: 5.4.2.18903 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 Support
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
Conduit Search for Safari: Version: 1.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
ConduitNPAPIPlugin: Version: 1.0 - SDK 10.6 Support
Picasa: Version: 1.0 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Growl Support
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 930.71 GB Disk used: 105.30 GB
Destinations:
LaCie [Local] (Last used)
Total size: 465.64 GB
Total number of backups: 210
Oldest backup: 2011-01-02 19:28:34 +0000
Last backup: 2014-07-31 10:04:28 +0000
Size of backup disk: Adequate
Backup size 465.64 GB > (Disk used 105.30 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
2% Dropbox
2% WindowServer
1% RealPlayer Downloader Agent
0% fontd
0% launchservicesd
Top Processes by Memory:
262 MB Finder
229 MB mds_stores
213 MB com.apple.IconServicesAgent
164 MB Evernote
164 MB Numbers
Virtual Memory Information:
10.43 GB Free RAM
3.78 GB Active RAM
560 MB Inactive RAM
1.24 GB Wired RAM
8.88 GB Page-ins
0 B Page-outsI stumbled upon a forum discussion of EtreCheck. It seemed like a good way to be proactive for problems
It isn't. Below is a good way to be proactive for problems.
How to maintain a Mac
1. Make two or more backups of all your files, keeping at least one off site at all times in case of disaster. One backup is not enough to be safe. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.
2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.
Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of trouble with system updates.
3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.
It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac," "TuneUpMyMac," and “MacKeeper” scams, but there are many others.
As a rule, you should avoid software that changes the way other software works. Plugins for Photoshop and similar programs are an obvious exception to this rule. Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction. Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.
Only install software that is useful to you, not (as you imagine) to the computer. For example, a word processor is useful for writing. A video editor is useful for making movies. A game is useful for fun. But a "cache cleaner" isn't useful for anything. Cleaning caches is not an end in itself.
Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.
4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.
5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.
There is some built-in protection against malware, but you can’t rely on it—the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness—not paranoia, which only makes you more vulnerable.
Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.
In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.
Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.
6. Don't fill up your disk/SSD. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a startup failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.
While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.
If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.
7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.
To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform.
A well-designed computing device is not something you should have to think about much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that needs a lot of attention, use a PC.
The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it. -
I am trying to troubleshoot a slow iMac. EtreCheck showed that com.adobe.CS5ServiceManager.plist failed. Not sure if this is important or how to fix. Any suggestions?
BobHarris: Thanks. The EtreCheck output follows:
Problem description:
My iMac is very slow.
EtreCheck version: 2.2 (132)
Report generated 4/22/15 2:28 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: Unknown
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
Mac OS X 10.7.5 (11G63) - Time since boot: 2:36:57
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (372.93 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H
USB Information: ℹ️
hp psc 1300 series
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
LaCie LaCie Hard Drive Quadra 1 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
Partition 1 (disk1s3) /Volumes/Partition 1 : 333.27 GB (31.07 GB free)
Partition 2 (disk1s5) /Volumes/Partition 2 : 333.27 GB (84.70 GB free)
Partition 3 (disk1s7) /Volumes/Partition 3 : 333.27 GB (36.70 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.coupons.coupond.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.adobe.SwitchBoard.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
HP IO Classic Proxy 2 Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/B/Runtime/HP IO Classic Proxy 2.app)
HP IO Classic Proxy Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
Director Docker Application (/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
QuickTime Plugin: Version: 7.7.1
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
3% fontd
2% WindowServer
0% coreservicesd
0% mds
0% blued
Top Processes by Memory: ℹ️
78 MB mds
41 MB Finder
33 MB mdworker(3)
29 MB WindowServer
29 MB Dock
Virtual Memory Information: ℹ️
2.60 GB Free RAM
1.40 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Apr 22, 2015, 11:38:18 AM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-04-22-113818_[redac ted].crash
Apr 21, 2015, 02:37:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Premiere Pro CS5_2015-04-21-143728_[redacted].crash
Apr 22, 2015, 11:51:45 AM Self test - passed -
How can we bug Apple to enable temp readouts?
I've read somewhere that Apple has said that they will enable temperature readings in the new Macbook Pros if there is enough interest. How can I express my interest to them?
Even if there is no way for the software to control the fans, surely Intel must have inclduded a temperature readout of some sort for the CPU, otherwise how can they control the fans? Blocking software from accessing the temperature values seems simply stupid, imo (and either way ought to be able to be remedied by a BIOS... erm... EFI firmware upgrade?).
I was aware that the harddrive had a temp reading, though, but that's placed quite a long way from the CPU and imo is nowhere near as warm.
Still, isn't there a direct channel to Apple to voice an opinion on this? (Apart from this forum, which god knows who reads.)
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