Etrecheck report.. what is slowing my mac down?
I have an early 2009 macbook and just downloaded Yosemite and it is very slow.
I just ran the etrecheck and was wondering if somebody could help me figure out what is wrong.
EtreCheck version: 2.0.11 (98)
Report generated November 13, 2014 at 2:46:01 AM EST
Hardware Information: ℹ️
MacBook (13-inch, Early 2009) (Verified)
MacBook - model: MacBook5,2
1 2 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM0
1 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 1:41:3
Disk Information: ℹ️
Hitachi HTS543212L9SA02 disk0 : (120.03 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 119.17 GB (34.56 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ867A
USB Information: ℹ️
Micron Built-in iSight
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ℹ️
/etc/hosts - Count: 42
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/VMware Fusion/kexts
[not loaded] com.vmware.kext.vmci (3.0.0) Support
[not loaded] com.vmware.kext.vmioplug (3.0.0) Support
[not loaded] com.vmware.kext.vmnet (3.0.0) Support
[not loaded] com.vmware.kext.vmx86 (3.0.0) Support
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) Support
[not loaded] com.paceap.kext.PACESupport (5.4.1) Support
[not loaded] com.paceap.kext.PACESupport2 (5.4.1) Support
[not loaded] com.paceap.kext.pacesupport.master (5.7.1) Support
[not loaded] com.wdc.driver.1394HP (1.0.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.11) Support
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1) Support
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.7.1) Support
[not loaded] com.paceap.kext.pacesupport.panther (5.7.1) Support
[not loaded] com.paceap.kext.pacesupport.snowleopard (5.7.1) Support
[not loaded] com.paceap.kext.pacesupport.tiger (5.7.1) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) Support
Startup Items: ℹ️
Jaksta: Path: /Library/StartupItems/Jaksta
PACESupport: Path: /Library/StartupItems/PACESupport
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.gamed.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.recentsd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.AssetCacheLocatorService.plist
[failed] com.apple.awdd.plist
[failed] com.apple.coreservices.appleid.passwordcheck.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.findmymac.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.systemstats.analysis.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.CS5ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.cloudpath.maccmd.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[failed] com.vmware.launchd.vmware.plist Support
[failed] PACESupport.plist Support
User Launch Agents: ℹ️
[loaded] com.divx.agent.postinstall.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[invalid?] com.Livestation.plist Support
[loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
MainMenu UNKNOWN (missing value)
Dropbox UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
CCAAgent Application (/Applications/CCAAgent.app)
SPanel Application (/Library/Printers/SPanel/Samsung/SPanel.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.1.2 Support
OfficeLiveBrowserPlugin: Version: 12.2.0 Support
Google Earth Web Plug-in: Version: 7.1 Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.2 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
DirectorShockwave: Version: 11.0.3r472 Support
User Internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
fbplugin_1_0_3: Version: (null) Support
RealPlayer Plugin: Version: Unknown
Safari Extensions: ℹ️
AdBlock
OpenIE
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
DivX Support
Flash Player Support
Flip4Mac WMV Support
Growl Support
MacFUSE Support
Perian Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% Safari
5% WindowServer
0% com.apple.WebKit.Networking
0% CCAAgent
0% Memory Clean
Top Processes by Memory: ℹ️
204 MB com.apple.WebKit.WebContent
47 MB Safari
32 MB com.apple.WebKit.Networking
30 MB WindowServer
24 MB com.apple.internetaccounts
Virtual Memory Information: ℹ️
47 MB Free RAM
479 MB Active RAM
442 MB Inactive RAM
460 MB Wired RAM
11.04 GB Page-ins
662 MB Page-outs
emjaewhy
I have an early 2009 macbook and just downloaded Yosemite and it is very slow.
I just ran the etrecheck and was wondering if somebody could help me figure out what is wrong.
EtreCheck version: 2.0.11 (98)
Report generated November 13, 2014 at 2:46:01 AM EST
Hardware Information: ℹ️
2 GB RAM Upgradeable
Configuration files: ℹ️
/etc/hosts - Count: 42
Startup Items: ℹ️
Jaksta: Path: /Library/StartupItems/Jaksta
PACESupport: Path: /Library/StartupItems/PACESupport
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.gamed.plist
[failed] com.apple.printtool.agent.plist
[failed] com.apple.recentsd.plist
[failed] com.apple.scopedbookmarkagent.xpc.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.AssetCacheLocatorService.plist
[failed] com.apple.awdd.plist
[failed] com.apple.coreservices.appleid.passwordcheck.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.findmymac.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.systemstats.analysis.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[failed] com.vmware.launchd.vmware.plist Support
[failed] PACESupport.plist Support
User Launch Agents: ℹ️
[failed] com.facebook.videochat.[redacted].plist Support
[invalid?] com.Livestation.plist Support
I'm no expert but the red entries are where you should focus. You should look over on the Yosemite boards.
Here's a thread you might find useful.
Around Page 4-5-6 you will find info about your Hosts file. Good to read the full thread and post your question in there.
Add your EltreCheck there too.
https://discussions.apple.com/thread/6623697?start=0&tstart=0
Similar Messages
-
Etrecheck report....my mac is running so slow. Help!
My mac has been running so slow, and I get lots of spinning balls. Can someone help me fix the issues in this report?
Problem description:
slow mac
EtreCheck version: 2.1.8 (121)
Report generated February 18, 2015 at 8:36:21 AM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 11 days 17:14:40
Disk Information: ℹ️
ST3500418ASQ disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (200.86 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
Fitbit Inc. Fitbit Base Station
Western Digital Ext HDD 1021 2 TB
EFI (disk1s1) <not mounted> : 210 MB
Time Machine (disk1s2) /Volumes/Time Machine : 500.00 GB (15.08 GB free)
Unused (disk1s3) /Volumes/Unused : 499.92 GB (499.07 GB free)
Time Machine 2 (disk1s4) /Volumes/Time Machine 2 : 999.87 GB (394.14 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
The Neat Company Neat ADF Scanner
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.sbd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
15 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.findmymac.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.iconservices.iconservicesd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.installd.plist
[failed] com.apple.loginwindow.LFVTracer.plist
[killed] com.apple.MobileFileIntegrity.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.systemstats.analysis.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
[killed] org.cups.cupsd.plist
22 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.coupons.coupond.plist [Click for support]
[running] com.epson.eventmanager.agent.plist [Click for support]
[loaded] com.hp.help.tocgenerator.plist [Click for support]
[running] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.cleverfiles.cfbackd.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.SafariBookmarksSyncer.plist
[running] com.leapfrog.connect.monitor.plist [Click for support]
[failed] SOS.OnlineBackup.LaunchAgent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
WeatherBug Alert Application (/Users/[redacted]/Downloads/WeatherBug Alert.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Dropbox Application (/Applications/Dropbox.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
TimehopSync Application (/Applications/TimehopSync.app)
Internet Plug-ins: ℹ️
AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
Google Earth Web Plug-in: Version: 6.0 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.2.6 [Click for support]
F5 SSL VPN Plugin: Version: 6031.2010.0122.1 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.1 - SDK 10.6 [Click for support]
CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 60 Check version
User internet Plug-ins: ℹ️
Stamps.com: Version: 1.1.12 [Click for support]
npBcsMcTcIO: Version: Unknown [Click for support]
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
Safari Extensions: ℹ️
Ebates Cash Back
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 298.39 GB
Destinations:
Time Machine 2 [Local]
Total size: 999.87 GB
Total number of backups: 69
Oldest backup: 2013-05-06 16:34:48 +0000
Last backup: 2014-10-22 19:05:46 +0000
Size of backup disk: Adequate
Backup size 999.87 GB > (Disk used 298.39 GB X 3)
Top Processes by CPU: ℹ️
11% Mail
4% syncdefaultsd
3% WindowServer
2% launchd
1% com.apple.audio.SandboxHelper
Top Processes by Memory: ℹ️
246 MB Mail
165 MB Safari
86 MB com.apple.WebKit.WebContent
56 MB WindowServer
34 MB mds_stores
Virtual Memory Information: ℹ️
45 MB Free RAM
744 MB Active RAM
617 MB Inactive RAM
1.09 GB Wired RAM
261.11 GB Page-ins
6.23 GB Page-outs
Diagnostics Information: ℹ️
Feb 18, 2015, 08:02:24 AM /Users/[redacted]/Library/Logs/DiagnosticReports/iBank_2015-02-18-080224_[redac ted].crash
Feb 17, 2015, 04:44:16 AM /Library/Logs/DiagnosticReports/WindowServer_2015-02-17-044416_[redacted].cpu_r esource.diag [Click for details]
Feb 17, 2015, 01:54:57 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-17-015457_[ redacted].cpu_resource.diag [Click for details]
Feb 16, 2015, 12:52:23 PM /Library/Logs/DiagnosticReports/iBank_2015-02-16-125223_[redacted].hang
Feb 16, 2015, 12:50:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iBank_2015-02-16-125057_[redac ted].crash
Feb 15, 2015, 09:01:30 AM /Users/[redacted]/Library/Logs/DiagnosticReports/iBank_2015-02-15-090130_[redac ted].crashWhen you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
OS Yosemite Slowed My MAC DOWN!
I am new to Mac and a brand new user with Apple products. Since I upgraded to this OS Yosemite, it slowed my computer even slower than my previous windows pc. As a new user, I am very disappointed and of course I can't return my Mac now since its over the 14 days from Best Buy! Will apple fix this slow rebooting/booting issue in the very near future? Will an Apple specialist let me know if I am stuck with this expensive version of computing as if I never left PC Windows. I am pretty upset right now!
Model Name: MacBook
Model Identifi
I just purchased this Macook Pro
Model Name: MacB
Model Name: MacBook P
HELP!The warranty entitles you to complimentary phone support for the first 90 days of ownership.
-
i have Upgraded to OSX 10.9.2 (13C64) , now my Mac is SLOW, sometimes it takes sometimes to porcess my simple clicks and i cant print ..help me please
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Clean my mac 2 slowed my mac down by a extremely noticeable amount
It's pretty straight forward, i installed cleanmymac2 and used it for a while and now my mac is running extremely slow. I'm using osx mavericks, 2.4 Ghz intel core 2 duo, 4 Gb 1067 MHz DDR3. Any suggestions? Am i posting in the right community?
blaze862 wrote:
It's pretty straight forward, i installed cleanmymac2 and used it for a while and now my mac is running extremely slow. I'm using osx mavericks, 2.4 Ghz intel core 2 duo, 4 Gb 1067 MHz DDR3. Any suggestions? Am i posting in the right community?
Arthur is correct, having used CMM it is very unlkely that you will be able to undo its effects. You can try downloading the Combo update for your version of OSX and applying it but the best way would be to erase the HDD and reinstall
Backup your Mac first. Stop using crap utilities, this is not Windows. -
Urgent!! Help! HP Drivers Slowing my mac down! I now see powerpc apps....
Help!
I was installing my hp photosmart printer on my mac with the driver from hp.com and now I have like 4 or 5 ppc applications running in the background... I see them in activity monitor... how in the world do I revert my computer back like it was before I installed these screwed up "drivers"
Please Help! ASAPHi, I would certainly TRASH/Delete (try APPDELETE) all those drivers & anything you d/loaded to do with the printer.
RP's and run OnyX to clean up.
Double check when you d/load in future that you are getting the Intel drivers...L -
What's slowing down my computer?
Austin, how do I find out what's going on with my MacBook Pro that when I click on something, the rainbow will of death keeps popping up. What's slowing my computer down?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Just need some help deciphering the etrecheck report - what does it mean/ how do i fix the errors on my disk? thanks!
EtreCheck version: 2.1.8 (121)
Report generated February 6, 2015 at 6:00:21 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 209
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 0:58:42
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (474.03 GB free) - 85 errors
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Research In Motion, Ltd. RIM Disk Device 114.1 MB
disk2s0 (disk2s0) <not mounted> : 99 MB
disk2s0s1 (disk2s0s1) <not mounted> : 32 KB
BlackBerry CD (disk2s0s2) /Volumes/BlackBerry CD : 60 MB (0 B free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Click for support]
Launch Agents: ℹ️
[loaded] com.avast.userinit.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.avast.init.plist [Click for support]
[loaded] com.avast.uninstall.plist [Click for support]
[failed] com.avast.update.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.avast.home.userinit.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
0% fontd
0% com.avast.daemon
0% AppleSpell
0% notifyd
Top Processes by Memory: ℹ️
215 MB com.apple.WebKit.WebContent
198 MB com.avast.daemon
129 MB soffice
73 MB Safari
64 MB Finder
Virtual Memory Information: ℹ️
98 MB Free RAM
1.62 GB Active RAM
1.92 GB Inactive RAM
662 MB Wired RAM
18.40 GB Page-ins
193 KB Page-outs
Diagnostics Information: ℹ️
Feb 6, 2015, 05:00:35 PM Self test - passed
Feb 6, 2015, 12:16:17 PM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-121617_[redacted] .crash
Feb 6, 2015, 04:49:35 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-044935_[redacted] .crash
Feb 6, 2015, 02:45:27 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-024527_[redacted] .crash
Feb 6, 2015, 02:45:27 AM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-02-06-024527_[redacted].c rash
Feb 6, 2015, 12:25:20 AM /Library/Logs/DiagnosticReports/sandboxd_2015-02-06-002520_[redacted].crash
Feb 6, 2015, 12:25:20 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-002520_[redacted] .crash
Feb 4, 2015, 04:05:45 AM /Library/Logs/DiagnosticReports/Preview_2015-02-04-040545_[redacted].hang
Feb 4, 2015, 04:05:45 AM /Library/Logs/DiagnosticReports/node-webkit_2015-02-04-040545_[redacted].hang
Feb 4, 2015, 03:38:27 AM /Library/Logs/DiagnosticReports/iMovie_2015-02-04-033827_[redacted].hang
Feb 4, 2015, 03:38:26 AM /Library/Logs/DiagnosticReports/Preview_2015-02-04-033826_[redacted].hanguninstalled avast and repaired disk/ disk permissions. definitely helped out a lot but i'm still receiving an error message on my disk.
EtreCheck version: 2.1.8 (121)
Report generated February 6, 2015 at 8:06:19 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 209
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 0:2:8
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (474.72 GB free) - 8 errors
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
3% taskgated
2% mds
2% mds_stores
1% fontd
Top Processes by Memory: ℹ️
64 MB ocspd
47 MB WindowServer
34 MB softwareupdated
34 MB mds_stores
34 MB mds
Virtual Memory Information: ℹ️
1.70 GB Free RAM
1.13 GB Active RAM
799 MB Inactive RAM
664 MB Wired RAM
1.19 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 6, 2015, 08:03:32 PM Self test - passed
Feb 6, 2015, 12:16:17 PM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-121617_[redacted] .crash
Feb 6, 2015, 04:49:35 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-044935_[redacted] .crash
Feb 6, 2015, 02:45:27 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-024527_[redacted] .crash
Feb 6, 2015, 02:45:27 AM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-02-06-024527_[redacted].c rash
Feb 6, 2015, 12:25:20 AM /Library/Logs/DiagnosticReports/sandboxd_2015-02-06-002520_[redacted].crash
Feb 6, 2015, 12:25:20 AM /Library/Logs/DiagnosticReports/coresymbolicationd_2015-02-06-002520_[redacted] .crash
Feb 4, 2015, 04:05:45 AM /Library/Logs/DiagnosticReports/Preview_2015-02-04-040545_[redacted].hang
Feb 4, 2015, 04:05:45 AM /Library/Logs/DiagnosticReports/node-webkit_2015-02-04-040545_[redacted].hang
Feb 4, 2015, 03:38:27 AM /Library/Logs/DiagnosticReports/iMovie_2015-02-04-033827_[redacted].hang
Feb 4, 2015, 03:38:26 AM /Library/Logs/DiagnosticReports/Preview_2015-02-04-033826_[redacted].hang -
EtreCheck report for slow Mac.
Hi. Like so many I experience frequent crashes (well, not me personally – my computer!) on my 2011 iMac since installing Maverick. Safari, Mail, but especially Pages, all crash. Worst of all, things have got much slower. I still have 222 of 500 GB of hard drive available. I see from others' questions that I should get an EtreCheck report. Here is the result. I'd be very glad if someone can spot a problem that might be slowing things down. I have the same problems with my MacBook. I'll do the same with that later. Many thanks.
Yep, I haven't configured Time Machine yet, since my only external hard drive is being used with my MacBook.
EtreCheck version: 1.9.12 (48)
Report generated 26 June 2014 7:40:02 pm GMT+9
Hardware Information:
iMac (21.5-inch, Mid 2010) (Verified)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2 cores
4 GB RAM
Video Information:
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:
OS X 10.9.3 (13D65) - Uptime: 1 day 13:51:57
Disk Information:
WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (222.14 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper:
Mac App Store and identified developers
Startup Items:
Freecorder: Path: /Library/StartupItems/Freecorder
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[not loaded] com.freemacsoft.appcleanerdaemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.shinysoft.ShinySoapHelper.plist Support
Launch Agents:
[loaded] com.oracle.java.Java-Updater.plist Support
[running] jp.co.canon.CUPSCAPT.BG.plist Support
User Launch Agents:
[failed] com.adobe.ARM.[...].plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items:
Caffeine
Internet Plug-ins:
npefdsplugin: Version: (null) Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
Delfino: Version: 1.1.0.2 - SDK 10.7 Support
RealPlayer Plugin: Version: (null) Support
Veraport: Version: 1.0.4.3 - SDK 10.7 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.1.2 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions:
Open in Internet Explorer: Version: 1.0
iTube Studio: Version: 4.3.0.5
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
1% WindowServer
1% com.apple.appkit.xpc.VersionsUIHelper
1% sysmond
0% PluginProcess
0% fontd
Top Processes by Memory:
348 MB firefox
299 MB Safari
209 MB Pages
188 MB PluginProcess
172 MB Mail
Virtual Memory Information:
37 MB Free RAM
1.71 GB Active RAM
1.69 GB Inactive RAM
524 MB Wired RAM
976 MB Page-ins
11 MB Page-outsAt least three problems exist:
MacKeeper
AppCleaner
ShinySoft
All must be removed.
Given the extent to which that Mac has been corrupted by those programs and for other reasons that follow below, I strongly recommend that it be completely erased and reconfigured from the ground up. Please write back for instructions should you decide to to that.
Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper. Earlier versions than the one released in 2012 require more extensive work to uninstall all its components. Never install such junk on a Mac.
If you actually used MacKeeper to alter your system, e.g. "remove excess binaries" or such, you will need to reinstall OS X as well as all your additional software. Uninstalling MacKeeper is insufficient to reverse the corruption it is capable of - once again, that is if you used it.
If you merely installed MacKeeper but did not use it to perform any particular action, the following instructions will suffice.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.
I recommend you uninstall Shiny Soap Agent. It appears to be a remote access tool (RAT).
You may have legitimate reasons for having installed remote access software developed by a company in Slovakia, but any remote access tool can easily be used for nefarious purposes.
http://shinysoap.com/remote-support
Shiny Soft's relationship to Teamviewer seems questionable to me, and their command of conventional English spelling does little to inspire confidence in a tool that can be used to remotely control a Mac:
If you were not aware that such software was installed, I recommend nothing less than completely erasing your Mac to ensure it has not been altered in a malicious manner.
You should avoid all utilities that make absurd claims such as "clean your Mac with a click":
They are all scams, in one form or another. If you're fortunate, all you will lose is the money and time you invested in using such garbage.
May I suggest that you review the following setting in System Preferences?
Although you may easily override that setting, it will serve to protect you from inadvertently installing garbage. The overwhelming majority of Macs I come across have the MacKeeper installer file already present in their Downloads folder, often multiple copies of it. The downloaded file itself can do nothing until it is opened and installed, and the above setting (known as Gatekeeper - not to be confused with MacKeeper) will prevent that from occurring.
Use caution when playing Minecraft. Scam artists often use promises of enhanced game privileges to gull users into installing remote access software. That alone might explain the presence of Shiny Soap.
When discussing any Mac related concern you should purge the word "clean" from your lexicon. It's misleading in that it implies neglecting a Mac will cause it to somehow become "unclean", and after all who wants a filthy Mac. The emotional connotation results in many Mac users represented on this site relating tales of misery after using garbage "cleaning" apps. Avoid them as you would a social disease. -
Help - Mac is VERY Slow for gaming/Video - Etrecheck Report Included
my macbook.
13-inch, Aluminum, Late 2008
Processor 2.4 GHz Intel Core 2 Duo
Memory 4 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400M 256 MB
Software OS X 10.8.3 (12D78)
I recently updated to Yosemite and notice a severe drop in my mac functioning. It was getting way to hot and would run very slowly to where it was unusable. So i cleared the HD and reinstalled all the way up to MLion thinking that this would be a good fix for my problems. Well it still is having a very hard time! Games and videos play even worse than before as well as the mac getting super hot. At this point im desperate for my mac and gaming to go back to how it used to be. Any help would be greatly appreciated! Here is the Etrecheck report.
EtreCheck version: 2.1.8 (121)
Report generated February 26, 2015 2:52:08 AM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook (13-inch, Aluminum, Late 2008) (Technical Specifications)
MacBook - model: MacBook5,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Replace Soon - Cycle count 858
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.8.3 (12D78) - Time since boot: 0:36:21
Disk Information: ℹ️
FUJITSU MHZ2250BH FFS G1 disk0 : (250.06 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 155.20 GB (110.94 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 94.00 GB (59.00 GB free)
HL-DT-ST DVDRW GS21N
USB Information: ℹ️
Apple Inc. iPhone
Apple Inc. Built-in iSight
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Dell Dell USB Optical Mouse
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.valvesoftware.steamclean.plist [Click for support]
User Login Items: ℹ️
Steam Application (/Applications/Steam.app)
uTorrent Application (/Applications/uTorrent.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: 14.5.0 - SDK 10.8 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
5% Steam Helper EH
5% Google Chrome
4% coreaudiod
2% WindowServer
1% SystemUIServer
Top Processes by Memory: ℹ️
142 MB Google Chrome
79 MB Google Chrome Helper
58 MB WindowServer
52 MB mds
43 MB Finder
Virtual Memory Information: ℹ️
1.52 GB Free RAM
1.70 GB Active RAM
347 MB Inactive RAM
455 MB Wired RAM
911 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 26, 2015, 02:15:26 AM Self test - passedhow can it still be running just as bad as it did with Yosemite?
Battery Health: Replace Soon - Cycle count 858
https://www.apple.com/batteries/service-and-recycling/ -
EtreCheck version: 1.9.15 (52)
Report generated 7 October 2014 20:12:21 BST
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.7 GHz Intel Core i7 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.5 (13F34) - Uptime: 5 days 4:56:17
Disk Information: ?
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (380.46 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Problem System Launch Daemons: ?
[failed] com.apple.wdhelper.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.mcafee.ssm.Eupdate.plist Support
[loaded] com.mcafee.ssm.ScanManager.plist Support
[running] com.mcafee.virusscan.fmpd.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.CS5ServiceManager.plist Support
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[loaded] com.mcafee.menulet.plist Support
[loaded] com.mcafee.reporter.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
User Login Items: ?
Microsoft Database Daemon
Internet Plug-ins: ?
nplastpass: Version: 3.1.21 Support
OVSHelper: Version: 1.1 Support
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.1.0.13 - SDK 10.5 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.7
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
AdobePDFViewer: Version: 10.1.10 Support
Safari Extensions: ?
LastPass-2
Pin It Button
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Application Enhancer Support
Flash Player Support
Growl Support
Trusteer Endpoint Protection Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
3% WindowServer
3% ARM
1% firefox
1% launchservicesd
0% sysmond
Top Processes by Memory: ?
406 MB firefox
111 MB Microsoft Outlook
102 MB DashboardClient
74 MB systemstats
66 MB Finder
Virtual Memory Information: ?
732 MB Free RAM
1.09 GB Active RAM
592 MB Inactive RAM
1013 MB Wired RAM
3.56 GB Page-ins
404 MB Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" '/S*/*/Ca*/*xpc* >&- ||echo No' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors XPC\ cache );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 50 32 52;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Can someone help with my EtreCheck report - my macbookpro became slow all of a sudden
Hardware Information:
MacBook Pro (15-inch, Mid 2010)
MacBook Pro - model: MacBookPro6,2
1 2.53 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce GT 330M - VRAM: 256 MB
Intel HD Graphics - VRAM: 288 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 3:44:59
Disk Information:
TOSHIBA MK5055GSXF disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (89.57 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader 14.84 GB
NO NAME (disk1s1) /Volumes/NO NAME: 14.83 GB (878 MB free)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
FireWire Information:
Thunderbolt Information:
Problem System Launch Daemons:
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.fitbit.galileod.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.gopro.stereomodestatus.plist 3rd-Party support link
[System] com.leapfrog.connect.shell.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.help.tocgenerator.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] info.lokiware.attachmenttamer.setupagent.plist 3rd-Party support link
User Login Items:
Safari
Dropbox
AdobeResourceSynchronizer
Google Drive
Internet Plug-ins:
LogitechHarmony: Version: 2.0 - SDK 10.7 3rd-Party support link
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
SkyCaddiePlugIn: Version: 1.02 3rd-Party support link
Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link
Flash Player: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.7
CitrixICAClientPlugIn: Version: 11.4.3 - SDK 10.0 3rd-Party support link
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
GoPro 3rd-Party support link
Old Applications:
Citrix Receiver: Version: 11.4.3 - SDK 10.0 3rd-Party support link
/Users/[redacted]/Applications
Internet Explorer: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Meditech SSO: Version: 11.4.3 - SDK 10.0 3rd-Party support link
ChatMaxx SSO: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Outlook: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Second Meditech: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Third Meditech: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
29% mdworker
14% WindowServer
2% EtreCheck
2% SystemUIServer
1% Safari
Top Processes by Memory:
135 MB WebProcess
111 MB Mail
78 MB Safari
78 MB Dropbox
70 MB Google Drive
Virtual Memory Information:
1.86 GB Free RAM
829 MB Active RAM
570 MB Inactive RAM
664 MB Wired RAM
290 MB Page-ins
0 B Page-outsThanks Grant for your insight - I might have improved a little bit on my speed at times yet still very slow overall. I am posting my latest EtreCheck report for any insight anyone may be able to offer. I'd also like to ask what the most financially resourceful way to get an inspection of my Macbook would be - I'm fed up .
Thanks again,
Kory
Hardware Information:
MacBook Pro (15-inch, Mid 2010)
MacBook Pro - model: MacBookPro6,2
1 2.53 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce GT 330M - VRAM: 256 MB
Intel HD Graphics - VRAM: 288 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 3 days 0:45:59
Disk Information:
TOSHIBA MK5055GSXF disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (119.7 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
FireWire Information:
Thunderbolt Information:
Problem System Launch Daemons:
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.fitbit.galileod.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.gopro.stereomodestatus.plist 3rd-Party support link
[System] com.leapfrog.connect.shell.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.help.tocgenerator.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] info.lokiware.attachmenttamer.setupagent.plist 3rd-Party support link
User Login Items:
Safari
Dropbox
AdobeResourceSynchronizer
Google Drive
Internet Plug-ins:
LogitechHarmony: Version: 2.0 - SDK 10.7 3rd-Party support link
o1dbrowserplugin: Version: 5.3.0.18358 3rd-Party support link
SkyCaddiePlugIn: Version: 1.02 3rd-Party support link
Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
FlashPlayer-10.6: Version: 13.0.0.201 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link
Flash Player: Version: 13.0.0.201 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0 - SDK 10.7
CitrixICAClientPlugIn: Version: 11.4.3 - SDK 10.0 3rd-Party support link
googletalkbrowserplugin: Version: 5.3.0.18358 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
GoPro 3rd-Party support link
Old Applications:
Citrix Receiver: Version: 11.4.3 - SDK 10.0 3rd-Party support link
/Users/[redacted]/Applications
Internet Explorer: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Meditech SSO: Version: 11.4.3 - SDK 10.0 3rd-Party support link
ChatMaxx SSO: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Outlook: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Second Meditech: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Third Meditech: Version: 11.4.3 - SDK 10.0 3rd-Party support link
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
3% EtreCheck
0% mds
0% Google Drive
0% WindowServer
0% Microsoft Excel
Top Processes by Memory:
623 MB WebProcess
156 MB Mail
123 MB Safari
123 MB mds
106 MB WindowServer
Virtual Memory Information:
485 MB Free RAM
2.06 GB Active RAM
719 MB Inactive RAM
649 MB Wired RAM
3.53 GB Page-ins
6 MB Page-outs -
I am having trouble with my Mac Book Pro which I bought in August 2012. It has suddenly started running very slowly every time I try to poen something. I have completed an etrecheck report - can anyone help?
Thank you
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 384 MB
System Software:
Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:21:48
Disk Information:
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (410.81 GB free)
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.MyBusinessWorks.backup.plist Support
Launch Agents:
[running] com.MyBusinessWorks.status.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
User Login Items:
iTunesHelper
Dropbox
AdobeResourceSynchronizer
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
Flash Player: Version: 12.0.0.44 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
JavaAppletPlugin: Version: 14.1.0 - SDK 10.7 Mismatch! Oracle recommends Java 7 Update 55
Safari Extensions:
Slick Savings: Version: 1.0
Searchme: Version: 1.3
Amazon Shopping Assistant: Version: 1.1
Ebay Shopping Assistant: Version: 1.1
AllMyTube: Version: 5.0.0.1
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
MyBusinessWorks Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
2% MyBusinessWorksBackup
1% PluginProcess
1% mdworker
0% Microsoft PowerPoint
Top Processes by Memory:
197 MB Safari
152 MB WebProcess
131 MB Finder
131 MB mds
94 MB MyBusinessWorksBackup
Virtual Memory Information:
1.67 GB Free RAM
1.34 GB Active RAM
343 MB Inactive RAM
670 MB Wired RAM
327 MB Page-ins
0 B Page-outsIt may be running slow because your backup program, MyBusinessWork, is running: running] com.MyBusinessWorks.backup.plist.
-
Here is my etrecheck report. I have no idea what any of it means. My computer is 5 years old and running VERY slowly. Help is appreciated from anyone!
EtreCheck version: 1.9.12 (48)
Report generated July 15, 2014 at 1:59:29 PM EDT
Hardware Information:
MacBook Pro (15-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro6,2
1 2.53 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
System Software:
OS X 10.9.3 (13D65) - Uptime: 4 days 5:35:4
Disk Information:
Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
MacBook Pro (disk0s2) / [Startup]: 337.71 GB (15.12 GB free) (Low!)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Microsoft Microsoft® Nano Transceiver v2.0
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
EPSON EPSON WorkForce 845 Series
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Internal Memory Card Reader
Western Digital My Book 1110 999.5 GB
EFI (disk3s1) <not mounted>: 209.7 MB
Time Machine Backups (disk3s2) /Volumes/Time Machine Backups: 999.16 GB (51.31 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.1.11 - SDK 10.4) Support
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.1.11 - SDK 10.4) Support
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.9) Support
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.0) Support
[loaded] com.jft.driver.PdaNetDrv (1.0.64) Support
[loaded] com.kaspersky.kext.kimul.44 (44) Support
[loaded] com.kaspersky.kext.klif (3.0.3d40) Support
[loaded] com.kaspersky.kext.mark.1.0.5 (1.0.5) Support
[loaded] com.kaspersky.nke (1.6.3d13) Support
[not loaded] com.lge.driver.LGELTEBus (1.5.4) Support
[not loaded] com.lge.driver.LGELTEMdmControl (1.5.4) Support
[not loaded] com.lge.driver.LGELTEMdmData (1.5.4) Support
[not loaded] com.lge.driver.LGELTENicControl (1.5.4) Support
[not loaded] com.lge.driver.LGELTENicData (1.5.4) Support
[not loaded] com.lge.driver.LGEMobilSolutionFamily (1.5.4) Support
[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) Support
[loaded] com.microsoft.driver.MicrosoftMouse (7.1) Support
[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (7.1) Support
[loaded] com.microsoft.driver.MicrosoftMouseUSB (7.1) Support
[not loaded] com.novatelwireless.driver.3G (3.1.11 - SDK 10.4) Support
[not loaded] com.novatelwireless.driver.3GData (3.1.11 - SDK 10.4) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (3.1.11 - SDK 10.4) Support
[not loaded] com.novatelwireless.kext.wwan (3.1.11) Support
[not loaded] com.pantech.driver.PTRayUSBFamily (1.2.8 - SDK 10.5) Support
[not loaded] com.pantech.driver.PantechBus (1.2.8 - SDK 10.5) Support
[not loaded] com.pantech.driver.PantechCDFree (1.2.8 - SDK 10.5) Support
[not loaded] com.pantech.driver.PantechCm (1.2.8 - SDK 10.5) Support
[not loaded] com.pantech.driver.PantechMdmControl (1.2.8 - SDK 10.5) Support
[not loaded] com.pantech.driver.PantechMdmData (1.2.8 - SDK 10.5) Support
[not loaded] com.pantech.driver.PantechSer (1.2.8 - SDK 10.5) Support
[not loaded] com.pantech.driver.QmiDriver (1.2.8 - SDK 10.5) Support
[loaded] com.protech.nosleep (1.2 - SDK 10.0) Support
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) Support
[not loaded] com.roxio.TDIXController (2.0) Support
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2) Support
[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7 - SDK 10.4) Support
[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7 - SDK 10.4) Support
[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7 - SDK 10.4) Support
[not loaded] com.vaultmicro.driver.PTUMWCDFree (12.4.11 - SDK 10.5) Support
[not loaded] com.vaultmicro.driver.PTUMWCSP (12.4.11 - SDK 10.5) Support
[not loaded] com.vaultmicro.driver.PTUMWDIAG (12.4.11 - SDK 10.5) Support
[not loaded] com.vaultmicro.driver.PTUMWDrv (12.4.11 - SDK 10.5) Support
[not loaded] com.vaultmicro.driver.PTUMWMdmControl (12.4.11 - SDK 10.5) Support
[not loaded] com.vaultmicro.driver.PTUMWMdmData (12.4.11 - SDK 10.5) Support
[not loaded] com.vaultmicro.driver.PTUMWUSBMergeNub (12.4.11 - SDK 10.5) Support
[not loaded] com.wacom.kext.wacomtablet (6.3.3) Support
[loaded] net.kromtech.kext.AVKauth (2.3.6 - SDK 10.8) Support
[loaded] net.kromtech.kext.Firewall (2.3.6 - SDK 10.8) Support
[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.12) Support
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.12) Support
Problem System Launch Agents:
[failed] com.paragon.NTFS.auth.plist Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.DesignScience.DSMTTool.plist Support
[running] com.kaspersky.kav.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[running] com.micromat.TechToolProDaemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[running] com.rim.BBDaemon.plist Support
[loaded] com.smithmicro.vzwwirelessd.plist Support
[running] com.zeobit.MacKeeper.AntiVirus.plist Support
[loaded] net.sourceforge.MonolingualHelper.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support
[loaded] com.epson.esua.launcher.plist Support
[running] com.epson.eventmanager.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
[running] com.kaspersky.kav.gui.plist Support
[running] com.micromat.TechToolProAgent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[running] com.seagate.SeagateStorageGauge.plist Support
[running] net.culater.SIMBL.Agent.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items:
WDDriveUtilityHelper
Internet Plug-ins:
Google Earth Web Plug-in: Version: 6.0 Support
Default Browser: Version: 537 - SDK 10.9
Loki: Version: 3.0 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
VLC Plugin: Version: 0.8.6c Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
eMusicRemote: Version: (null) Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
eMusic: Version: Unknown
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions:
Virtual Keyboard: Version: 14.0
AllMyTube: Version: 1.0.0.17
URL Advisor: Version: 14.0
Open in Internet Explorer: Version: 1.0
Video Converter: Version: 4.0.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Move-Media-Player: Version: npmnqmp 071101000050 Support
Picasa: Version: 1.0 Support
3rd Party Preference Panes:
3ivx MPEG-4 Support
Flash Player Support
Java Support
MacFUSE Support
Microsoft Mouse Support
Paragon NTFS for Mac ® OS X Support
TechTool Protection Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
MacBook Pro: Disk size: 314.52 GB Disk used: 300.44 GB
Destinations:
Time Machine Backups [Local] (Last used)
Total size: 930.54 GB
Total number of backups: 6
Oldest backup: 2012-12-22 03:21:17 +0000
Last backup: 2014-07-14 01:36:37 +0000
Size of backup disk: Adequate
Backup size 930.54 GB > (Disk used 300.44 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
8% prl_vm_app
2% (syncdefaultsd)
2% prl_client_app
2% prl_disp_service
1% Microsoft Word
Top Processes by Memory:
1.10 GB prl_vm_app
279 MB AntiVirus
262 MB kav
254 MB PhotoStreamAgent
229 MB Mail
Virtual Memory Information:
51 MB Free RAM
2.65 GB Active RAM
2.63 GB Inactive RAM
2.38 GB Wired RAM
2.10 GB Page-ins
1.00 GB Page-outsSince you use Time Machine, erasing your Mac and rebuilding your work environment is likely to be the least time-consuming choice:
To erase and install Mavericks read: OS X Mavericks: Erase and reinstall OS X.
The excerpt "Before you erase, back up your essential files" is critical. To do that you can use Time Machine, or simply copy your essential software and other files to a backup device. Depending on the amount of data you have, a USB flash memory stick might be sufficient.
To migrate your essential documents subsequent to erasing and reinstalling Mavericks read: OS X: How to migrate data from another Mac using Mavericks and follow the procedure under Time Machine or other disk migration.
When doing so, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices. Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software. -
EtreCheck version: 2.1.8 (121)
Report generated February 17, 2015 at 10:41:52 PM CST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 400
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 2 days 4:31:49
Disk Information: ℹ️
ST9320325ASG disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (176.55 GB free)
Core Storage: disk0s2 319.21 GB Online
OPTIARC DVD RW AD-5970H
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 1
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.bradfordnetworks.agent.plist [Click for support]
[loaded] com.ea.origin.ESHelper.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.zeobit.MacKeeper.Helper.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent Application (/Applications/Garmin ANT Agent.app)
CSA Application (/Library/Application Support/Bradford Networks/Persistent Agent/CSA.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Click for support]
GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 142.29 GB
Destinations:
My Passport for Mac [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 142.29 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
2% Safari
2% hidd
1% Garmin ANT Agent
0% AppleSpell
Top Processes by Memory: ℹ️
257 MB com.apple.WebKit.WebContent
82 MB Safari
73 MB Finder
42 MB WindowServer
39 MB com.apple.WebKit.Networking
Virtual Memory Information: ℹ️
223 MB Free RAM
1.22 GB Active RAM
1.08 GB Inactive RAM
1.10 GB Wired RAM
7.46 GB Page-ins
788 MB Page-outs
Diagnostics Information: ℹ️
Feb 15, 2015, 06:04:38 PM Self test - passedThanks for the help! Yes the memory pressure is light green and swaps is 0. Here is a new Etrecheck report. I don't know what bradfordnetworks is and I'm not sure what do do about the 'failed' mackeeper.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 400
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:3:13
Disk Information: ℹ️
ST9320325ASG disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (177.33 GB free)
Core Storage: disk0s2 319.21 GB Online
OPTIARC DVD RW AD-5970H
USB Information: ℹ️
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 1
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.bradfordnetworks.agent.plist [Click for support]
[loaded] com.ea.origin.ESHelper.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent Application Hidden (/Applications/Garmin ANT Agent.app)
CSA Application Hidden (/Library/Application Support/Bradford Networks/Persistent Agent/CSA.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Click for support]
GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 141.51 GB
Destinations:
My Passport for Mac [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 141.51 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
4% mds_stores
1% Garmin ANT Agent
0% AppleSpell
0% fontd
Top Processes by Memory: ℹ️
99 MB ocspd
73 MB Dropbox
70 MB mds_stores
60 MB WindowServer
34 MB Dock
Virtual Memory Information: ℹ️
1.58 GB Free RAM
1.30 GB Active RAM
374 MB Inactive RAM
1.04 GB Wired RAM
926 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 18, 2015, 02:50:30 PM Self test - passed
Feb 17, 2015, 11:02:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-17-230236_[redacted].crash
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