EULA Sync Error - Offline WSUS Sync Server

Question

been asked to look at a customers installation, where they are getting the EULA "not downloaded" error in the Wsyncmgr.log and this may be causing issues further up the chain.
 There are three air gapped environments with no WWW access in any - all WSUS downloads are off line and metadata cab and wsuscontent dirs are copied from off-line WSUS server to each Central site server in each of the three environments.
I am getting the EULA failures on 5 updates and it looks like this has been happening for a number of months,  on investigation using the update unique ID nos these updates have either been superceded or expired -  for instance, in the wsyncmgr
log it states
054ee1db-db4b-4bfe-9a08-10ce84627542  - Windows 7  Internet Explorer 9.  
but on checking both the SCCM updates repository, and the wsuscontent dir - that unique ID does not exist.
If I check for the update Windows 7 Internet Explorer 9 -  it has a different ID number, not 054ee1db-db4b-4bfe-9a08-10ce84627542 so I cant just remove it.
Any ideas where this "old"  ID info is being held, and how I can remove it ?
thanks Nick B
Solutions Architect

Answer 1

The EULA failures, in the absence of any other file access issues, are likely a result of the EULAs not being properly downloaded to the
connected server prior to performing the export. Almost universally this is caused by a network device on the perimeter blocking access to TXT files. Normally this should manifest on the
connected server as well, when approving that update (to get the download files) and the EULA is missing.
For superseded updates, this whole conversation is moot, because Configuration Manager 2007 is going to EXPIRE the superseded updates anyway, and you'll never be able to deploy them.
The UpdateID will not appear in the ~\WSUSContent folder, so that won't get you anywhere. The filename in ~\WSUSContent is derived from the 40-character hex representation of the SHA-1 hash of the file. For updates with EULAs, you can obtain the actual filename
(just as for binaries), by right clicking on the update in the WSUS console and selecting "File Information".
So, the first question to determine is this: Is the EULA TXT file physically present in the ~\WSUSContent folder o the
connected server?
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.