Even after reset, Firefox won't load Adobe flash player

After repeated attempts I am still unable to install the new flash player. What is the problem?
Incidentally, I have no problem with the flash update on MS Internet Browser. If I want to see a video I have to close Firefox and open IB. I think you have a serious problem with the program, and suggest you patch it up urgently.
I am running Firefox on Windows XP Pro.
RR

Reintalize the plugins database.
* https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems#w_re-initializing-the-plugins-database

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