Event in Cisco Unified Operations Manager makes no sense

Hi
The ennvironement is as follows:
3 CCM 4.x Cluster and lot of h323 Gateways. All is controlled by a gatekeeper.
For monitoring purposes I'm running a Cisco Unified Operations Manager 2.0.2. From a h323 gateway I recieve an event, that there happend packet loss and that the MOS was below the critical MOS threshold. As destination I see another h323 gateway in the same cluster. What does this mean? For me there is never voice between these 2 gateways. For me this event makes no sense. On the gateways everything looks fine, there are no drops or errors neither on the interface nor on the service-policy.
Any idea why it's generating this event?
Regards
Peter

Hi Peter,
I think it would be best if you could get a packet capture (at the point of the 1040 sensor) during the times of one of these low MOS scores and then open a TAC case. The TAC engineer will need to contact the 1040 sensor developers to understand how exactly they are calculating packet loss and the packet capture will help greatly in finding the root cause. There are two components to packet loss for a 1040 sensor.
1) Actual network packet loss (i.e. based on missing sequence numbers).
2) Packets lost in the jitter buffer emulation (packet discards). This will
count as a packet loss for any packet that arrives 20ms past its expected
arrival time OR any "out of order" packet. Since the packets for a G711 are
sent at a 20ms rate, a packet which is delayed 20ms may arrive out of order and
be counted as lost.
Sri

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Cisco Unified Operations Manager v Cisco Service Monitor

I am unfamiliar with both od these products. Both seem to overlap in that they seem to aim for end to end voice quality management, relying on the 1040 probe.
Am I off base here? Are they similar products, one or both maybe OEM'd???
Are they widely deployed?
Any thoughts welcome.
Regards

Hi Gordon,
They are very much complimentary. In fact, installing OM used to install SM by default on same box.
OM doesn't collect info from the 1040 probes. SM does this, and then alerts to OM if thresholds are breached.
OM will then display the alert.
Operations Manager is very much about actively monitoring the health of the UC environment. Here's a couple of practical examples of what it does:
- Maps out a logical view of the environment
- Performs scheduled tests - checks CM reg, dial tone, TFTP
- Simulates calls with both synthetic phones and even real phones
- Interactive tests - check phone features are working etc
- Performance management - view utilisation of GW's CM's etc.
- IP SLA - simulated calls, jitter testing across the network using routers / switches and IP SLA features
- Alert monitoring - dashboard view
Service Monitor is very focussed on measuring the actual user experience of calls.
- It can use CDR / CMR records (with no 1040 HW sensors deployed) to record, and monitor the quality of individual calls
- It can also use the 1040 HW sensors to collect more granular call quality details.. (it sends the details to SM via syslog constantly)
- Report and alert on call quality based on thresholds (Alerts are sent to OM and appear in your alerts window)
The only real overlap I would say is that OM does some quality tests with IP SLA, but it is based on synthetic calls rather than working with data about real calls.
There is also another module, Unified Service Statistics Monitor, I'd recommend looking at this too, it provides the historical component, and also a variety of different reporting - including service levels and executive style dashboards.
I've done a few deployments. Standard network management principles apply, and I think this is where a lot of them fall down. No product can manage your network for you automatically, the biggest part is people and process. Once you have this in place you can definitely use products like OM, SM to automate and simplify.
The larger and more complex your network, the more valuable and useful these products can become.
My recommendation is to get the eval copy, and try them out. You do need to think carefully about what you want to achieve though, without this step, an install of these products probably won't impress. The art is all about the setup.
Cheers,
Tim

Cisco unified Operation Manager 2.3 with CUCM 8.6

Hi Guys,
My Customer today have CUOM 2.3 and CUCM 7.1.3. He is planning to do upgrade CUOM 8.6 and CUCM 8.6. My question is: Is it possible to do upgrade CUOM directly to 8.6? If CUOM to be upgraded to 8.X do we need to purchase the upgrade license?
Thanks,
Wilson

I don't think you can install on top of CUOM 2.3, a CUOM 8.X. Not even a 8.0
As said, you can restore a CUOM 2.3 backup on an 8.X.
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/8.5/installation/guide/install.html#wp1054045
As far as I can see after CUOM 8.5 the 2.3 migration path is no longer mentioned.
Cheers,
Michel

Cisco Unified Operation Manager: can not see the Campus manager

Dear all,
I have installed the CUOM to manage my IPT system. I have successfully installed without any errors. The system now can detect all IPT system components but I have a problem. From the Tool on Service Level View, I only the option for Alert History and can not see the option for Campus manager to customize the topology (like the tool on Ciscoworks LMS).
Please give me some advices.
Thank you,
Thanh

On the administration page, you will be able to see "View Reports For" header on the top.
Under that header you will see the following fields:
User ID/Type/Last/Status/Folder /Instance
Above values will be used by PeopleSoft to filter and display the list of reports
If the user has selected Status as Processing and saved the page, PeopleSoft will only show reports which are in Processing status.
If user runs a report and it has been posted, it will not show up in report manager coz the filter value is set to Processing.
Hope this helps. I dont think Permissions has anything to do with this since user is able to view the page.

Cisco Unified Operations Manager :

Hello,
Need help in understanding the following :
1. Can CUOM be used stand alone without installating the other modules of the CUCMS ( Provisioing manager, service manager, etc. )
2. If i have 100 users who have IP Phones as well as Soft Phones. Then how many licenses are required : 100 or 200
3. Can it also monitor Meeting Place ( Not express version ) and CVP
Thanks for your help on this in advance,
Regards
Abhishek

Guys,
Any clues??? I am still waiting

Cisco Unified Operations Manager 8.0 - Attempted Calls

Hi All
I'm running CUOM 8.0, I can see in the call statistics graph that there are quite alot of attempted calls as per the attached screenshot, can anyone advise what is determined as an attempted call within CUOM and if there is anyway I see what these calls were.
Regards
Nick

Hello,
you can see the attempted calls only in the CDR's of CUCM or if you installed the CUSM in Administration "UC Management Station" >> "Service Monitor" >> "CDR Call Record Reports" or "QVTC Report".
Kind regards,
Marcel Ammann
P.S.: Rate helpful post's

Unified Operations Manager 8.x Software Download

Hello Team,
We has been ordered L-UOM-B-500= Unified Operations Manager 8.x up to 500 IP Phone LIC-K9 ,now customer need to download the software ,Please suggest how we can download the software.
Thanks Is Advance

Hi there,
The OVA's and .zip are located here
Downloads Home
Products
Unified Communications
Unified Communications Management
Cisco Prime Unified Operations Manager
Cisco Unified Operations Manager 8.6
Unified Operations Manager Software-8.6
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Cisco Prime Unified Operations Manager 8.7 Server Requirement

I need a clarification regarding the Windows Server OS requirement for installing Cisco Prime Unified Operations Manager 8.7 with Service Monitor.
The data sheet says Win 2008 (R1) Enterprise edition.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/data_sheet_c78-697491.html
The installation guide says Win 2008 (R1) Std or Enterprise.
https://www.ciscosystems.net/en/US/docs/net_mgmt/prime/unified_operations_manager/8.7/install/guide/cuom_installguide.book.pdf
My server is running on Windows 2008 (R1) Standard Edition, will I be able to install Cisco Prime UOM 8.7 on this server????
The hardware meets the requirement. I am confused only with the Windows Server OS part as both documents are contradicting.

I need a clarification regarding the Windows Server OS requirement for installing Cisco Prime Unified Operations Manager 8.7 with Service Monitor.
The data sheet says Win 2008 (R1) Enterprise edition.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/data_sheet_c78-697491.html
The installation guide says Win 2008 (R1) Std or Enterprise.
https://www.ciscosystems.net/en/US/docs/net_mgmt/prime/unified_operations_manager/8.7/install/guide/cuom_installguide.book.pdf
My server is running on Windows 2008 (R1) Standard Edition, will I be able to install Cisco Prime UOM 8.7 on this server????
The hardware meets the requirement. I am confused only with the Windows Server OS part as both documents are contradicting.

Cisco Prime Unified Operations Manager 9.0, "Service Level View" problem.

Hello to all.
Hope this mail finds all of you well.
I have a problem with a CUOM Prime 9.0.
The customer's infrastracture is a cluster CUCM (VM), 9.1.2.
The CUCM cluster is up and running and all the cisco devices can be discovered.
The customer wants to use a Cisco Prime Unified Operations Manager 9.0 in order to monitor all the Cisco devices.
Also, in the CUOM server have been installed the browser "I.E 8.0" and the browser "Firefox Mozila" (Firefox Setup 10.0.5esr).
The problem that I faced is that the page "Service Level View" can not be displayed.
When I try to use the "Internet Explorer" the loading bar is being displayed, but can not be completed.
When I try to use the "Firefox Mozila" a message is being displayed and prompt me to install the last Flash Player,
which is already installed.
Can anybody help me on that problem?
Thank you very much in advance.
Regards,
Isidoros

Finally, the solution of the problem was:
1-stop the daemon manager “net stop crmdmgtd”
2- Delete the xml files available under(please take backup from them) :
CSCOpx\objects\sir\work
CSCOpx\objects\topo\work
3-Start the daemon manager net start crmdmgtd (wait for 20 minutes until all process are up )

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Do i have to configure ssl on cisco unified provisioning manager for it to work. I am running BE6000 9.X

Do i have to configure ssl on cisco unified provisioning manager for it to work

Here is the code
#include <userint.h>
#include "iface.h"
#define DAQmxErrChk(functionCall) if( DAQmxFailed(error=(functionCall)) ) goto Error; else
int write_onoff(uInt8 HL, const char linename[])
int         error=0;              // error code (initialized to zero i.e. no error)
TaskHandle taskHandle=0;            // task ID for DAQmx
char        errBuff[2048]={'\0'}; // error message
// DAQmx Configure Code
SetWaitCursor(1);
DAQmxErrChk(DAQmxCreateTask("", &taskHandle));
DAQmxErrChk(DAQmxCreateDOChan(taskHandle, linename, "", DAQmx_Val_ChanPerLine ));
// DAQmx Start Code
DAQmxErrChk(DAQmxStartTask(taskHandle));
// DAQmx Write Code
DAQmxErrChk(DAQmxWriteDigitalU8(taskHandle, 1, 1, 10.0, DAQmx_Val_GroupByChannel, &HL, NULL, NULL));
Error:
   SetWaitCursor(0);
   if (DAQmxFailed(error)) DAQmxGetExtendedErrorInfo(errBuff, 2048);
   if (taskHandle!=0)
      // DAQmx Stop Code
      DAQmxStopTask(taskHandle);
      DAQmxClearTask(taskHandle);
   if (DAQmxFailed(error)) MessagePopup("DAQmx Error", errBuff);
return error;
} // end write_digital_line
int CVICALLBACK test (int panel, int control, int event, void *callbackData, int eventData1, int eventData2)
uInt8 onoff=0;
if (event==EVENT_COMMIT)
    GetCtrlVal(panel, control, &onoff);
   write_onoff(onoff, "Dev1/port0/line0");
return 0; // return 0 to tell the system the message has been handled

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Cisco Unified Communications Manager Business Edition

Hi,
As per my understanding this is only one server solution and you can not have more than one server i.e no sub only Pub. Is this correct?
Thanks
Ati

Hi Ati,
You are most correct :) This is is "single server" solution for small to medium sized businesses up to 500 users. It comes packaged with Unity Connection for Voicemail.
Here is a clip;
"Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that combines voice, video, mobility, and messaging on a single server to simplify system administration and reduce hardware and operating expenses. This solution provides cost-effective deployment options for medium-sized organizations with smaller IT staffs that require all the advanced capabilities of Cisco Unified Communications Manager (formerly Cisco Unified CallManager), Cisco Unity Connection, Cisco Unified Mobility (formerly Cisco Unified MobilityManager), and integrated management on a single server to expedite migration to unified communications."
From this good doc;
http://www.cisco.com/en/US/products/ps7273/products_data_sheet0900aecd805e6985.html
Hope this helps!
Rob

Cisco Unified Communications Manager Version 8.6(2.24106)

Hi,
Cisco has released a new software update for Cisco Unified Communications Manager Version 8.6 Release Version:8.6(2.24106). I have been trying to find the release notes for bugs/fixes resolved in this version and open caveats but the documentation for this release does not mention them. Any idea what does this release covers ?
Software Updates for Cisco Unified Communications Manager Version 8.6
Product Name :
Cisco Unified Communications Manager Version 8.6
Release Version:
8.6(2.24106)
Alert Type:
New File
File Name:
cmterm-devicepack8.6.2.24106-2.cop.sgn
File Description:
Cisco Unified Communications Manager 8.6(2.24106) Device Package - Compatible UCM Version: 8.6
File Release Date:
10-DEC-2013
Regards
Robin Thomas

Hi Robin,
This is actually a "new" Device Pack for CUCM 8.6(2) rather than
a new CUCM version release. See below
Cisco Unified Communications Manager Device Package 8.6(2)
(24106-2) Release Notes
http://www.cisco.com/web/software/282074299/108461/CiscoUnifiedCommunicationsManagerDevicePackage8.6.2.pdf
The latest CUCM release for 8.6(2) is;
8.6(2a)su3 US Export Restricted - full encryption capabilities (non-bootable) - For upgrade from 8.x+. Upgrades from 6.1(4)+, 7.1(3), 7.1(5) need to be requested via PUT (www.cisco.com/upgrade) or purchased to obtain necessary license
UCSInstall_UCOS_8.6.2.23900-10.sgn.iso
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Important Updates Required for CIsco Unified Communications Manager Versions 7.1 - 9.1

Folks,
I recently received an Email our Cisco SE letting us know about a specific security hole in CUCM that I figured that you might be interested in:
As your account team, we wanted to make you aware of an important update to Cisco Unified Communications Manager that addresses a security flaw discovered on June 6th. This flaw, if unpatched, could allow a remote attacker to gain access to your Communications Manager. Cisco has released a Cisco Options Package (COP) file for each of the affected versions to mitigate the vulnerability. The updated COP file, cmterm-CSCuh01051-2.cop.sgn, is available on CCO for download now and is located under the Utilities section of the software downloads page for each of the affected versions.
The full details of this vulnerability can be found in the security advisory page: cisco-sa-20130717-cucm - Multiple Vulnerabilities in Cisco Unified Communications Manager. If you have issues downloading the update file or questions about the vulnerability, please don't hesitate to contact your account team so we can assist in you getting access to this.

Hi Craig,
From the ReadMe;
Installation Instructions:
As with any installation or upgrade, it is recommended that you apply this Update during off peak hours.
When applying this Update be advised that a clusterwide reboot is required.
This update must be installed on all machines in the cluster before the cluster is rebooted.
Installation to all machines in the cluster is required; you must start with the Publisher. After the Update has been applied
to all servers you will need to reboot the entire cluster. See
Rebooting the Cluster for detailed instructions.
This package will install on the following System Versions:
7.1.3.10000
xx or any higher version starting with 7
.1.3.xxxxx
7.1.5.10000
xx or any higher version starting with 7.1.5.xxxxx
8.5.1.10000
xx or any higher version starting with 8.5.1.xxxxx
8.6.2.10000
xx or any higher version starting with 8.6.2.xxxxx
9.1.1.10000
xx or any higher version startin
g with 9.1.1.xxxxx
http://www.cisco.com/web/software/282204704/18582/ReadmeForBlindSQLinjectionCOPfile.pdf
Cheers!
Rob

Event in Cisco Unified Operations Manager makes no sense

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