Event managment , integration with CS ?

is it possible to integrate or refer from event managment to Customer Service to a serviceorder ??
If it goes through infotypes which infotype is suitable for this connection ??

Where can we setup different activity rates against particular order (which table or IMG path)?
- Not sure about the CS side as i'm a pure payroll and time eval person
What are the different important attributes as part of CS integration? I am new to CS module and it will be easy during field selection process.
- Sorry not familiar enough with CS, normally the CS consultant tells me which fields (Activity Type, Cost Centre, Order Number etc) to turn on for import.
In order to setup a different business process, you are recommending to create different attendance types for regular, overtime and shift differential. So that employee will enter the hrs against a particular order with the right attendance type. Later the timesheet can be posted to CS. Am I correct?
- Yes config different attendance types for regular, overtime and shift and have the employee enter the hours against the correct attendance. Or you could use 1 attendance type and then use different activity types which are linked to different rates in CS. Normally when integrating with CS I have someone familiar with that side of things.
We don't have any HCM in place right now. I am planning on setting up the mini master data for the required employees. Assuming that we do maintain HR time data (attendance/absence recording and time evaluation). How to post the time data to CS? If you are referring to posting time evaluation results, how to achieve this? This is just for my knowledge purposes.
- I only asked about HCM because you mentioned you wanted the system to determine regular, overtime automatically - but since you will only be using mini master to populate CATS forget I mentioned this path. For future reference though if you had full HCM (payroll) there are options in posting from HCM to CS rather than going from CATS.
Cheers,
Brad

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Hi,
> 1) Support Messages is created
https://websmp206.sap-ag.de/~sapidb/011000358700000035912008E.sim
> 2) Change Request is created from Support Message
https://websmp206.sap-ag.de/~sapidb/011000358700002931432006E.sim
> 3) A project is created for the Change Request
https://websmp206.sap-ag.de/~sapidb/011000358700005479242006E.sim
> 4) ??? What about the blueprint, configuration, testing, learning features? How do they integrate with CHARM?
> x) at the end, how does the project created for the Change Request integrate with the project that documents the business process? I mean, if the actual processes of an R/3 system are documented in a SolMan project, and a Change Request is processed, how do I modify the general project with the change project?
I am not quite clear what exactly is your requirement here. Change Request Management and Project management are different in their ways. You can handle the documenation tasks through your project management and ChaRM is used for the changes.
https://websmp206.sap-ag.de/~sapidb/011000358700000059722008E
https://websmp206.sap-ag.de/~sapidb/011000358700006819152005E
Rajeev

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