Event Source: Application Error Event ID: 1000 (F1Server.exe)

Question

Hi.
We regulary have an Application Error with "faulting module ntdll.dll" (see below).
And we can't find what is the problem.
Can you help us? 
Windows Server 2003 R2 Eneterprise Edition Service Pack 2
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows Server 2003, Enterprise" /noexecute=AlwaysOff /fastdetect /PAE /3Gb
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/11/2014
Time: 10:33:47 PM
User: N/A
Computer: MS-GARANT001
Description:
Faulting application F1Server.exe, version 7.9.0.0, faulting module ntdll.dll, version 5.2.3790.4937, fault address 0x00060c17.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 46 31 53   ure  F1S
0018: 65 72 76 65 72 2e 65 78   erver.ex
0020: 65 20 37 2e 39 2e 30 2e   e 7.9.0.
0028: 30 20 69 6e 20 6e 74 64   0 in ntd
0030: 6c 6c 2e 64 6c 6c 20 35   ll.dll 5
0038: 2e 32 2e 33 37 39 30 2e   .2.3790.
0040: 34 39 33 37 20 61 74 20   4937 at 
0048: 6f 66 66 73 65 74 20 30   offset 0
0050: 30 30 36 30 63 31 37      0060c17 

Answer 1

Hi,
This issue may be caused by corrupted files or application conflicts. I recommend you to run "sfc /scannow" at the command prompt to check the system files. In addition, you can perform a clean boot to see if any service is causing the issue.
If the above cannot solve it, maybe you can find if there is any hotfix for the application or uninstall the application.
Best regards,
Susie