Events recovery in Office 2013 and Windows 8 with iCloud

Hi Guys,
I have a serious problem with an end user. In the way to get PC, iPhone and iPad synchronized
(calendar and contacts only), I make a calendar and using the iCloud tab under Outlook 2013 for
refresh I got 2 records to be visible under PC and iPhone (iPad was not set at this time yet).
After using the refresh button, we look the old calendar events and the last 2 records in he iPhone.
As a last testing I made a change in the Pc for one of this events and the iPhone got correctly
the changes. This tasks were performed in January 31th 2014 at 14:37 hours -06:00 GMT.
When I turn the PC to the customer, a half hour later, all the events in iCloud calendar went away.
In 2nd February of 2014, Apple Support by phone confirmed to us that there was 199 records under our
iCloud account, but I didn't see any records. I don't know which task was performed by the
technicians at Apple but they got we can see this records again.
The problem is that this doesn't have all the record for this year (2014).
The end user is very worried because all the events and meetings have disappeared. He is
the CEO of our company.
How could this happened? I have look at every PST and OST file without success.
Where can I find all this information?
Is there someplace where this info could be stored?
Please Help !! Thank you!!

Hi,
I'm not sure about most of the problems that you are experiencing, except for the multi-user calendar one.
There is a patch available via a SR with Novell Technical Services that specifically addresses multi-user calendar issues (essentially it's a newer version of the client). I suggest that you open an SR and get this newer code - the SR should be refunded to you before it is closed as this is a known issue.
Please let us know how you go with this.
Cheers,

Similar Messages

Microsoft Office 2013 and Windows 8.1

I just bought Microsoft Office Home & Business 2013 from Office Depot and tried loading the software from Microsoft's internet site and it will not load onto a new Toshiba Satellite computer I bought last December.
How can I load the software onto my computer?

Hi,
What do you mean by "loading"?
If you need to download Office, just sign in to your account page on Office.com (http://www.office.com/myaccount), choose
Office for Windows from the drop-down menu and click
Install. For more options, choose
Language and install options to change the language and choose between the 32-bit and 64-bit version of Office.
For more information:
https://support.microsoft.com/kb/2808266/en-us
If I misunderstood anything, please feel free to let me know.
Regards,
Melon Chen
TechNet Community Support

Office 2013 and Windows 2008 R2 SP1 AD RMS

Hi All,
I have installed Windows 2008 R2 SP1 AD RMS service, and it works well with Office 2010/2007, does not however work with office 2013, below is the error I get:
sorry, something went wrong opening information rights management protected content. the request is not supported
I have added the AD RMS cluster URL and the AD RMS licensing URL to the loacl Intranet security zone (http://realercheng.wordpress.com/2013/01/23/office-2013-failed-to-create-and-consume-protected-content-with-connect-to-digital-rights-mangement-services-and-get-template/),
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Hi,
Im am using server 2008 r2 sp1 and users are using windows 7 enterprise, office 2010 pro. plus. They can see right policy
template with office 2010.
But now I have installed office 2013 pro. plus and added new admx files to new gpo for office 2013 also enabled this policy
"Enter Permission Policy Default Server for Quick Access Toolbar" and this is writing in the policy \\serverhostname But I cant receiving ad rms templates from my outlook?
Is server 2008 r2 sp1 ad rms compatible with office 2013 or am I have to install server 2012 ad rms for office 2013?
How can I fix this problem?
Thanks.

Office 2013 and Windows 7 Starter Edition

Can you tell me if Office 2013 purchase via a HUP licence will work on a minibook with Windows 7 Starter Edition installed?

Hi,
Office 2013 is supported on Windows 7 Starter Edition, for more information about the System requirements for Office 2013, please refer to this article below:
http://technet.microsoft.com/en-us/library/ee624351(v=office.15).aspx
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Melon Chen
TechNet Community Support

Office 2013 and Email sync with Hotel Sales Pro

I recently upgraded to a Windows 8 and Office 2013. I cannot find the right security settings to allow Hotel Sales to sync my e-mail in Outlook 2013.

Hi,
Which account type are you using? POP3, IMAP or Exchange? What does 'Hotel Sales' refer to?
Please come back and provide more information about this problem so that we can resolve it more efficiently.
Meanwhile, please try to create a new mail profile in Control Panel and set up your email account in the new profile to check if it helps. see:
http://support.microsoft.com/kb/829918/en-us
Best Regards,
Steve Fan
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Microsoft Office 2007 for Windows: Problems with iCloud

I thought I'd share on this topic, which caused me a lot of grief before it was finally resolved. I'm running MS Office 2007 on my PC, under Vista.
Office kept crashing on going to File:Open or Save As - after downloading iCloud Control Panel. I tried uninstalling iCloud and iTunes, without benefit. I also checked for malware, ran Office Repair, re-installed Office etc etc. Finally I re-installed iTunes and iCloud Control Panel, and ran iCloud Control Panel, which I hadn't done the first time. I allowed it to integrate with just about everything, and after that Office was fine! There is now an iCloud icon at the bottom right of the screen, and a Photostream icon in the Office File Open/Save window. Outlook also has an iCloud section in the Toolbar. I had to run iCloud Control Panel for each logon user on my computer.
It appears that simply installing iCloud caused it to do something to Office, but this was incomplete and required that the program needed to be run in order to complete the process. May I suggest that Apple programmers take note?
Nick

Since posting the above, I found that the problem recurred. In desperation I purchased MS Office 2010, assuming it would cope with iCloud. Initially it was fine, but then the same thing happened! I signed out of iCloud, then signed back in and de-selected Outlook, Photostream and Bookmarks. This seems to have fixed the problem for now, but there does seem to be a problem with iCloud and Office.

Russian mnemonic keyboard three letters missing: щ ч э - in Office 2013 in Windows 8 Pro or Standard and Windows 7 Pro or Standard

The issue I believed is Windows specific. It only appears to work correctly on a Windows XP system. I can get the keys to work on Windows 7 or Windows 8 system.
Russian mnemonic keyboard three letters missing: щ ч э
I have a client that noticed this issue. He is a linguist and he uses the letters quite frequently. He further explained that...
Russian mnemonic keyboard three letters missing: щ ч э
On Windows 8 there is a mnemonic Russian keyboard.
Unfortunately there are three letters which I can not find: щ, ч and э.
These three letters exist in the standard Russian keyboard. They are at the following location (in the US keyboard): o,x and '.
I also did a test on a Windows 7 machine running office 2013 and still the letters are missing as described.
The client explained without these three letters the mnemonic keyboard is useless
Your help to address this issue is greatly appreciated.
Nelson Ehis
Nelson Ehis

I think it is by design. You can use Preview to show the keyboard layout.
Niki Han
TechNet Community Support

Unable to edit document from SharePoint 2007 using Office 2013 and IE 11

I am getting the following error when I try to edit a document from SharePoint 2007: "Edit document
requires a Windows Sharepoint services-compatible application and Microsoft Internet Explorer 6.0 or greater". I am using Windows 7 with Office 2013 and Internet Explorer 11. Troubleshooting steps that I've tried so far (that haven't worked) are as follows:
1) repaired Office; 2) switched from 64 bit version of IE to 32 bit version; 3) moved the owssupp.dll from C:\Program Files (x86)\Microsoft Office\Office14\ to C:\Program Files (x86)\Microsoft Office\Office15; 4) tried removing old versions of Office (but
I still need to use Office Communicator 2007 r2 and couldn't figure out how to get rid of the Office14 files from Program Files); and 5) running SharePoint in IE compatibility mode. Please advise...thanks!

Hi,
It seems you installed mixed version Office2007/2010/2013 on your client machine?
I would suggest you remove all Office 2007 and 2010 version, and reinstall Office 2013(include Office Tools->Microsoft SharePoint Foundation Support component) on your machine, and make sure "Open SharePointDocuments class" add-on is enabled
from IE11, then check if it could fix the issue.
If above works, please test again after installing the Office Communicator 2007 r2 on your machine.
http://social.microsoft.com/Forums/en-US/3e8c0976-2794-49a2-92fe-6a254b3cc4ca/a-microsoft-sharepoint-foundation-compatible-application-could-not-be-found?forum=projserv2010setup
http://blogs.technet.com/b/emeaoffice/archive/2013/04/29/you-get-an-error-message-when-you-open-an-office-file-from-sharepoint-on-a-computer-on-which-you-installed-more-than-one-version-of-office.aspx
Thanks,
Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Daniel Yang
TechNet Community Support

CTR programs (Office 2013) and WSUS

I want to take issue with Microsoft on this inability to update Office 2013 using Windows Server Update Services. We purchase computers with Office 2013 pre-installed which features the click to run (CTR) version. While WSUS can download office 2013 updates
they don't get installed to the client machines. Only way for these systems to stay updated is to allow the update function in the office program.
Whoever designed this feature and ok'd it should be fired. What is an organization supposed to do when they have hundreds or even thousands of computers tying up all the network bandwidth downloading office 2013 updates? I can't believe the designers never
considered this to be a problem in the office environment. I expect to see this SEVERE problem corrected in a future patch.
There's big money for Microsoft to be made with their Office software suite. It is I.T. administrators like myself that influence purchasing decisions. If this problem is not changed, I along with many other administrators will be making every effort to
use alternatives in the future.

I want to take issue with Microsoft on this inability to update Office 2013 using Windows Server Update Services. We purchase computers with Office 2013 pre-installed which features the click to run (CTR) version.
And the Click-To-Run version is a cloud-based Software-As-A-Service and is updated by the service provider, not the end user.
Only way for these systems to stay updated is to allow the update function in the office program.
Exactly! That is the inherent design of Software-As-A-Service.
What is an organization supposed to do when they have hundreds or even thousands of computers tying up all the network bandwidth downloading office 2013 updates?
You assume that the computer are actually downloading updates.
I expect to see this SEVERE problem corrected in a future patch.
There's big money for Microsoft to be made with their Office software suite. It is I.T. administrators like myself that influence purchasing decisions. If this problem is not changed, I along with many other administrators will be making every effort to
use alternatives in the future.
Sigh.
Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
My MVP Profile:
http://mvp.support.microsoft.com/profile/Lawrence.Garvin
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

Office 2013 on Windows Thin PC

I am having an issue with Office 2013 on Windows Thin PC. It opens up just fine but after going into the Save As menu, if I click on any of the buttons to open the directory window (such as Browse) it crashes the application and points to kernelbase.dll
(which doesn't really help a lot). It works fine on Windows 7 Pro but Windows 7 Thin PC seems to have compatibility issues. It is consistent across all of the Office apps and all of our Thin PC machines. In my experience, this means that either there is some
feature missing from the Thin PC image that I need to roll out or I'm simply out of luck and will need to potentially deploy it as a virtual app to get it to work. I was wondering if any of the Office 2013 experts knew of any core component that could be missing
from the Thin PC image or if anyone has experience with this issue.
Thanks!

Hi Scott,
As you may have already known, the Office application crash error related to "KERNELBASE.dll" may occurs due to lots of reasons. I'm afraid it's hard for us to know which specific "feature" or "core component" is missing
here, especially when it's installed on a non-supported operation system.
Windows Thin PC is not a supported Windows operating systems on which you can run Office 2013 program. It is specifically designed to be used as a thin client OS. It uses lower CPU cycles, with local application execution typically restricted to security
and management.
So you cannot run any productivity applications, such as Microsoft Office or similar applications on it. If you do so, you might have unexpected issues.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Not able to install ms-office 2013 in windows vista home basic

Hi
recently,we have purchased ms-office 2013 but we are not able to install the ms-office 2013 and it is showing not compatible.
it is an dell vostro laptop v1510.It is an 32-bit operating system .
Could you please share your ideas why i am not able to install MS-Office 2013 in windows vista Home basic.
We are using windows mail whether this windows mail will migrate all mails automatically to outlook 2013.
looking for your reply at the earliest.
Regards
Pradeep

Office 2013 does not run on Vista, it is only compatible with Windows 7 and above. You will not be able to install it.
System Requiremets for Office 2013
While the above link is for Office 365 as well as Office 2013, it shows the requirements.

Setting Office 2013 on Windows 8x in Pre-Production Mode

Hello
We are in the process of evaluating ADRMS for protecting documents. Currently, I have ADRMS running on a Windows Server 2012 x64. I have 2 other machines which talk to this - one with Office 2013 installed on a windows 8.1 set in production mode and another
similar machine having a custom program based on ADRMS SDK 2.1 APIs.
How can I set the server running ADRMS as well as Office 2013 in pre-production mode? If there are any documents on this, can this be shared or pointed to please
Thanks
SN

Hello,
Does anyone know how to do this or is this done differently?
This is what I want to test to start with - I have a document (docx) and I have protected it using ADRMS SDK2.1 based custom client application. I want to test this protected document by opening using Office 2013 and see if the permissions I set are working.
The custom application is installed on a machine (8.1, set to pre-prod by setting MSIPC & uDRM \Hierarchy to 1) connecting to a server (Win 2012, set in pre-prod by setting DRMS\Hierarchy to 1) with both ADRMS & ADDS installed in it. For some
reason the client works even with uDRM/Hierarchy set to 0, so not sure what is the relevance of uDRM.
I have the Office 2013 installed on a Windows 8.1 different from the above 2 machines and connected to the above domain. But I am unable to open the document protected by the custom RMS app. In fact, when I try to protect a document created using Word 2013
on this machine it says "The system cannot find the file specified"
00000001 0.00000000
[23512] /-----------------------------------------------------------------------
00000002 0.00000000
[23512] Public API called: IpcFreeMemory
00000003 0.00000000
[23512] pb: 0000005F3D432070
00000004 3.09854221
[23512] /-----------------------------------------------------------------------
00000005 3.09854221
[23512] Public API called: IpcpBootstrapUser
00000006 3.09854221
[23512] pConnectionInfo: NULL
00000007 3.09854221
[23512] pUser: PCIPC_USER
00000008 3.09854221
[23512] -->dwType: 1
00000009 3.09854221
[23512] -->wszID: [email protected]
00000010 3.09854221
[23512] pToken: PCIPCP_TOKEN
00000011 3.09854221
[23512] -->dwType: 2
00000012 3.09854221
[23512] -->pcvTokenData: NULL
00000013 3.09854221
[23512] -->cbTokenData: 0x00000000
00000014 3.09854221
[23512] pContext: PCIPC_PROMPT_CTX
00000015 3.09854221
[23512] -->cbSize: 40
00000016 3.09854221
[23512] -->hwndParent: NULL
00000017 3.09854221
[23512] -->dwFlags: 0x00000000
00000018 3.09854221
[23512] -->hCancelEvent: 0000000000000558
00000019 3.09854221
[23512] -->pcCredential:
00000020 3.09854221
[23512] NULL
00000021 3.09854221
[23512] pvReserved: NULL
00000022 3.09866428
[23512] [msipc]:Disabled SSPI auth for RMSO
00000023 3.09868693
[23512] [msipc]:IpcTokenCache::GetCachedToken Creating a new IIpcToken
00000024 3.09872818
[23512] [msipc]:+LoggedOnUserToken Created
00000025 3.09875011
[23512] [msipp]:+ippGetUser
00000026 3.09876585
[23512] [msipp]:+ippGetUserForUserInfo
00000027 3.09879208
[23512] [msipp]:+IPPUserIdentity::InitializeIdentityForUserInfo entered
00000028 3.09882998
[23512] [msipp]:+IPPLicenseStore::GetMachineCert
00000029 3.09911990
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000030 3.09911990
[23512] HRESULT = 0x8004f00d
00000031 3.09914303
[23512] [msipc]:+ippActivateMachine
00000032 3.09933877
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000033 3.09933877
[23512] HRESULT = 0x8004f00d
00000034 3.09944534
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000035 3.09944534
[23512] HRESULT = 0x8004f00d
00000036 3.09955812
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000037 3.09955812
[23512] HRESULT = 0x8004f00d
00000038 3.09959126
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000039 3.09959126
[23512] HRESULT = 0x8004f00d
00000040 3.09977841
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000041 3.09977841
[23512] HRESULT = 0x8004f00d
00000042 3.09981275
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000043 3.09981275
[23512] HRESULT = 0x8004f00d
00000044 3.09994483
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000045 3.09994483
[23512] HRESULT = 0x8004f00d
00000046 3.09997869
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000047 3.09997869
[23512] HRESULT = 0x8004f00d
00000048 3.10005188
[23512] Exception at d:\bt\2274\private\client\source\port\windows\ipcossecuritygeneral.cpp(90): hr = CDRMtoSP::CreateMachineCerts()
00000049 3.10005188
[23512] HRESULT = 0x80070002
00000050 3.10007334
[23512] [msipc]:Error encountered while activating the machine, hr = 0x80070002
00000051 3.10011625
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ippmsdrmwrapper.cpp(650)
00000052 3.10011625
[23512] HRESULT = 0x80070002
00000053 3.10017371
[23512] [msipp]:-ippGetUser HR=80070002
00000054 3.10020924
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\framework\win7\win7ippuser.cpp(92): ippGetUser(IPP_GU_CONNECTION_INFO, pConnectionInfo, dwFlags, ipcContext, m_pUser)
00000055 3.10020924
[23512] HRESULT = 0x80070002
00000056 3.10022879
[23512] Error HRESULT 0x80070002 mapped to 0x80070002
00000057 3.10026145
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\api\ippapi.cpp(2525): IppGetUser( IPP_GU_CONNECTION_INFO, &pUserFromConnInfo, pUserFromConnInfo.wszID ? dwFlags : (dwFlags | IPP_GU_NEW), pIpcContext, &hUser)
00000058 3.10026145
[23512] HRESULT = 0x80070002
00000059 3.10028005
[23512] Error HRESULT 0x80070002 mapped to 0x80070002
00000060 3.10030127
[23512] Public API IpcpBootstrapUser exited with return code 0x80070002
00000061 3.10030127
[23512] \-----------------------------------------------------------------------
00000062 3.10036349
[23512] /-----------------------------------------------------------------------
00000063 3.10036349
[23512] Public API called: IpcGetTemplateIssuerList
00000064 3.10036349
[23512] pConnectionInfo: NULL
00000065 3.10036349
[23512] dwFlags: 0x00000000
00000066 3.10036349
[23512] pContext: PCIPC_PROMPT_CTX
00000067 3.10036349
[23512] -->cbSize: 40
00000068 3.10036349
[23512] -->hwndParent: NULL
00000069 3.10036349
[23512] -->dwFlags: 0x00000003
00000070 3.10036349
[23512] -->hCancelEvent: 0000000000000558
00000071 3.10036349
[23512] -->pcCredential:
00000072 3.10036349
[23512] NULL
00000073 3.10036349
[23512] pvReserved: NULL
00000074 3.10039186
[23512] [msipp]:+ippGetUser
00000075 3.10040927
[23512] [msipp]:+ippGetUserForUserInfo
00000076 3.10043311
[23512] [msipp]:+IPPUserIdentity::InitializeIdentityForUserInfo entered
00000077 3.10046244
[23512] [msipp]:+IPPLicenseStore::GetMachineCert
00000078 3.10075140
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000079 3.10075140
[23512] HRESULT = 0x8004f00d
00000080 3.10077405
[23512] [msipc]:+ippActivateMachine
00000081 3.10079026
[23512] [msipc]:ippActivateMachine Skipping Machine activation because of Offline mode
00000082 3.10082817
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ippmsdrmwrapper.cpp(621)
00000083 3.10082817
[23512] HRESULT = 0x8004020d
00000084 3.10084748
[23512] [msipp]:-ippGetUser HR=8004020d
00000085 3.10087729
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\framework\win7\win7ippuser.cpp(92): ippGetUser(IPP_GU_CONNECTION_INFO, pConnectionInfo, dwFlags, ipcContext, m_pUser)
00000086 3.10087729
[23512] HRESULT = 0x8004020d
00000087 3.10089636
[23512] Error HRESULT 0x8004020d mapped to 0x8004020d
00000088 3.10091305
[23512] [msipc]:+IpcGetTemplateIssuerList IppGetUser Failed hr = 0x8004020d
00000089 3.10093284
[23512] [msipp]:+IPPLicenseStore::GetCLCWithRAC
00000090 3.10112619
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000091 3.10112619
[23512] HRESULT = 0x8004f00d
00000092 3.10114932
[23512] [msdrm]:-CDRMStore::GetLicense type=3 hr=8004f00d
00000093 3.10118246
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ipplicensestore.cpp(399): m_cdrmStore->GetLicense( DRM_LICENSE_TYPE_CLC, pwszSearchPattern, uSearchPatternCount, fDefaultForUser, puCount, prgwszLicense, prgwszRACs)
00000094 3.10118246
[23512] HRESULT = 0x8004f00d
00000095 3.10121131
[23512] Public API IpcGetTemplateIssuerList exited with return code 0x8004020D
00000096 3.10121131
[23512] \-----------------------------------------------------------------------
00000097 3.10124445
[23512] /-----------------------------------------------------------------------
00000098 3.10124445
[23512] Public API called: IpcFreeMemory
00000099 3.10124445
[23512] pb: 0000005F3F8B0DB0
00000100 3.10132265
[23512] /-----------------------------------------------------------------------
00000101 3.10132265
[23512] Public API called: IpcGetErrorMessageText
00000102 3.10132265
[23512] hrError: 0x80070002
00000103 3.10132265
[23512] dwLanguageId: 1033
00000104 3.10215545
[23512] Public API IpcGetErrorMessageText exited with return code 0x00000000
00000105 3.10215545
[23512] \-----------------------------------------------------------------------
00000106 4.53870678
[23512] /-----------------------------------------------------------------------
00000107 4.53870678
[23512] Public API called: IpcFreeMemory
00000108 4.53870678
[23512] pb: 0000005F3D4324F0
00000109 109.36756897
[24016] SHIMVIEW: ShimInfo(Complete)
00000110 118.99750519
[24088] SHIMVIEW: ShimInfo(Complete)
Any help will be much appreciated
Thanks
SN

Product activation failed office 2013 at windows 8.1

when i update my windows 8 laptop to windows 8.1 i was shocked when i open my office 2013 and it says product activation failed though it was activated, when my laptop is running windows 8, through kmsnano
what should i do in order to reactivated it

Hi,
Which Office version did you use? Office 2013 RT ,home or other? Please follow the link to activate Office 2013:
http://office.microsoft.com/en-in/support/activate-office-2013-programs-HA102819770.aspx
Regards,
George Zhao
TechNet Community Support

Is it time yet for Microsoft to "Recall" Office 2013 and provide anyone who has a 2013 license a replacement Office 2010 license?

The interface is terrible and can't be changed. Every application in the suite locks up/crashes nearly constantly on any machine it is used on. The activation process is terrible and wastes hours of any support/IT dept's time. From a 'privacy
standpoint', the software is seemingly criminally intrusive. It is clearly a product that should never have been released and is so far from functional that it can't be repaired by any 'service pack', 'hotfix', or 'patch'. It needs to be completely
scrapped.
The only 'redeeming quality' of this software is that the guy who was in charge of creating it is gone from Microsoft. (Unfortunately, he is now President Obama's appointee for running the attempt at repairing the 'healthcare.gov' website...
out of the frying pan... )
When the software is installed using one profile (domain or machine account) and a different profile tries to use the software, it requires 're-activation' - which often fails because the software believes it has been installed multiple times. (This is particularly
frustrating because it has to be installed by an administrative user, but most of the time, the person who 'uses' the software is not the 'administrator' - so it is almost always being 'installed' using one profile and 'used' using another profile).
The necessary intrusion into privacy created by the requirement of a "Microsoft Account" to use the software is seemingly criminal.
The tracking of, and installation of licenses is absolutely ridiculous.
An example:
Many of my clients have many users and many computers (up to 75 or so).
I could create a "Microsoft User Account" for each 'user', but these machines get moved between users, and the software license is tied to the 'machine' and not to the 'user' so as soon as that happens, the licenses and the users are no longer
in line and become impossible to track.
I could create a "Microsoft User Account" for each 'computer'... and I can't even count the ways this would be a nightmare to try to track.
I actually did that up front for one client, and created Exchange email boxes for each computer so that "prove you are really you" emails from Microsoft could be received managed, and responded to, and passed out second usernames and passwords
to all of the users so they could "log-in" to their Office 2013 software, and created a database of the 'computer usernames and passwords' so I could track this... unfortunately, this confused the users (as it rightfully should) so they would change
the passwords for their computer's 'Microsoft User Account' thus locking me out and invalidating my database, ... and... CLUSTERF#%K!!!
As a 'best - worst case', I have had to create a single 'Microsoft User Account" for each of my clients' businesses so I can install and activate Office 2013 products. This is a whole new set of "Awesome Stupidity".
Now, I can put a new computer into a client's office and install their new license key for their oem Office 2013, and it shows up in the 'business's Microsoft User Account'. Then when I give the machine to the user, I get to 're-activate' the software
(hoping that it doesn't tell me to piss-off - which happens about 40% of the time. This is a process that can only be described as a "feat of engineering created by a group of monkeys whose former jobs included 'janitor at MAD magazine headquarters'
or 'beer-pong referee').
It starts with two hours of pressing phone buttons and ultimately talking to someone who tells me "yeah, nothin' I can do about that I'm just here for product activation" (which, incidentally, is done by machine until you pass through MS's ridiculous
labyrinth of repetitious keystroking until the machine is convinced you are just too stupid to punch in the right numbers and allows you to talk to a person... who then asks you for the exact same set of numbers and repeats back the exact same responding set
of numbers and acts dumbfounded when it still doesn't work - since it didn't work the first six times you punched or said it into the phone) followed by "I need to send you to the support group... but because it's 6:30 pm (in a process you started at
3:00pm) they are gone for the day and you'll have to call back on Monday morning"
At some point in the process, you get to log into the "Microsoft user account" and 'roll the roulette wheel of stupidity' by trying to activate the right software from a list of 40 different lines that all say "Microsoft Office 2013 Home and
Business oem", but none give any indicator or differentiating factor like for instance: license key, date installed, license key last 4 digits, mother's maiden name, phase of moon when software was first activated, color or type of blood of the user's
paperboy's dog's previous owner... NOTHING... RANDOM FREAKING STAB IN THE DARK - pick one, any one, hope its the license you are trying to install onto this machine, 'cause if not, you very well may kill the product on some other machine.
So through the process, the lucky support staff person gets' to waste roughly an hour and a half on average for every Microsoft Office 2013 installation. I have actually had to start telling my clients that they are going to likely have to pay an extra
$100 or so per machine in order to get their new Microsoft Office software which comes on their new computer activated - that number tends to work out roughly accurately - except that it is a terrible way of trying to 'please a client'.
Oh,... and did I mention... "THE SOFTWARE CONSISTANTLY FAILS"!?!
A client tries to open a document that they have been using for 8 years and Excel doesn't say "Hey, I don't know how to deal with some element of the file that you put in here using Excel 2003, or Office 2010 (both products, by the way, which worked
great) - no... instead,... it crashes. Doesn't really do any damage to the file it choked on, but the work you'd been doing on three other files which you also had open,... yeah,... that work is gone.
Yeah,.... over time, I have developed a pretty consistent spiel for client's needing new computers that goes over how absolutely terrible Office 2013 is, and explains that our options are further limited by Microsoft's yanking of all Office 2010 or previous
products from market availability, and explaining the merits of both LibreOffice and OpenOffice, as well as their drawbacks. I also have a strangely static response explaining how "larger companies are not burdened by these issues because they are
able to use MOPL which allows them to downgrade their productivity software to Office 2010 so they can continue to function happily, but this is really not a cost effective solution for smaller companies who primarily buy oem Office products with their replacement
computers".
Unfortunately, many clients still decide they want to go with Office 2013 because they apparently believe "it really can't be that bad". The value in my 'presale descriptions' are only really realized when they come back to me a week, two
weeks, or up to a month after the new machine is in place and say "wow,... you were right". The place I am left open for any further problems is when I don't impress upon them beforehand just HOW BAD OFFICE 2013 REALLY IS. In that case,
they still come back to me as though I have done something wrong foe selling them this piece of $#!% software and I have to remind them of our previous discussions.
Strangely, far too few heed the warnings and buy the software anyway - but the discussion has saved many clients the costs of Microsoft Project, because the discussion of LibreOffice and OpenOffice nearly always leads to at least a small philosophical conversation
about 'Open Source Software' in general, and my absolute favorite descriptive analogy in that discussion is to compare Microsoft Project at $600 v. ProjectLibre at $0 - and then further describe the costs of licensing and implementing the associated back-end
server solutions, etc.
This is a saving grace for me, because even though the client has been saddled with Office 2013, they have also saved substantially on Project and it is a rare (but granted, not absolutely absent) occasion that ProjectLibre is lacking some feature or function
that they actually need or want to use - and on those occasions, finding out has cost them absolutely nothing in software purchases.
Its not surprising, I suppose, that clients have grown to accept Office as a required 'cost', but still choke heavily on the price-tag of Project every time they have to buy it. The interesting thing to watch over the coming couple of years will be
'how many businesses stop accepting MS Office as a 'required cost' due to the failing of the software itself and the fact that most are being burned, at least once, by purchasing the software "against technical advice" and are learning, merely by
virtue of HOW BAD Office is, that there are other options out there that both cost less and work better... I mean,... LOTS BETTER.
How many businesses that are used to accepting the cost of Microsoft Office as a cost of doing business will be moved over to open source options and satisfied by them by the time Microsoft releases its next version - which will, presumably work - such that
they will no longer justify the cost of Microsoft's offering even if it is 'superior' to the open source offerings because the open source offerings are plenty sufficient and include a price tag of $0 and an installation/implementation time that is much, much
shorter than Microsoft's offering.
If Microsoft doesn't make some dramatic reparations, and do it soon, I expect their market share will be reduced in this area by a very significant margin.
I am suggesting either a 'Complete Recall' of Office 2013 including an 'uninstall 2013/install 2010' process driven by the automatic update engine, or at the very least, a free and easy downgrade rights offering for anybody who has already purchased 2013
and anyone who purchases it between now and the time the next "functional product" is released.

I understand the inconvenience you are experiencing when working with Office 2013.
If you have any feedback about Office 2013 product, click the and submit to Microsoft.
Microsoft will decide how to fix the problem for all customers.
For the activation mechanism, it intends to protect customers of their rights and interests.
For a retail version of Office, if it was purchased with a disk, Microsoft account is not necessary during the installation.
For volume license of Office, refer to the following link to deploy Office suites can be much efficient:
http://technet.microsoft.com/en-us/library/cc178982.aspx
For the problem Office 2013 keep crashing, check the following link to check:
http://support.microsoft.com/kb/2813143/en-us
http://support.microsoft.com/kb/2758592/en-us
Thanks,
Tyor Wang
Forum Support
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Office 2013 VL Local Install with Project and Visio 2013 App-V

Is it supported to have a local install of Office 2013 and deploy a virtual package for Project and Visio 2013 (created via ODT) using App-V 5.0 SP2?I cannot find any reference in the various support articles.

Hello. Did you manage to get an official statement on this?
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