Ever seen the error "ialmrnt5 display driver has stopped working normally"?

Have a user who hasn't used E-test in about a year. He has version 8.01.0249 with IE 7.0 and is getting an error running a script: "Windows display driver stopped responding. The ialmrnt5 display driver has stopped working normally . . . .".
On a different machine with E-test 7.0 with IE 7.0, the same script works fine.
Should I have him upgrade to version 8.20.0526? Also, assuming I upgrade his version, why does the same script work with E-test 7.0?
THANKS!

Hi,
It would be better to upgrade to version 8.20.0526. Prior to eTest Suite 8.20.x there was no support for IE 7. There were some cases where eTest Suite would work with IE 7, but it was not consistent since the product did not has IE 7 contemplated in the design. That can explain why it works with e-Test Suite 7.0.
Additionally in 8.20.526 there are several additional features that makes the tasks easier, and there are several bug corrections that can save you time when troubleshooting scripts.
If you are planning to use eTester for Load testing scripts I would recommend moving to 8.20.0569, which has additional bug fixes that can save you a call to support.
You may want to contact your Empirix Sales Rep in order to know if your license would work with the latest version of e-Test Suite or just install it and try the license.
Once you install e-Test Suite 8.20 make a quick test to see if it works with your web application, then, consider the alternative of upgrading all the other computers that will have eTest Suite. It's better to work in a consistent environment where everybody has the same version because you will ensure compatibility of scripts and configuration settings, it will be easier to maintain your environment, and it will be easier to troubleshoot computer problems since you should all have the same configuration.
e-Test Suite 7.0 may not be supported since it's older than two releases than the current one, even if the script work with e-Test Suite 7.0 I would look for the upgrade.
Regards,
Zuriel

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Ever seen the error "ialmrnt5 display driver has stopped working normally"?

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