Ever since I downloaded Acrobat Pro 11.0.09, the PDF Maker and Save As PDF have not worked, but instead cause MS Word 2013 to crash.

Question

     Ever since I downloaded the Acrobat Pro 11.0.09, the PDF Maker has not worked, but instead causes MS Word 2013 to crash. I cannot find the cause or the solution.
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Answer 1

OK I will try to elaborate this time with pictures so it is clear what I am asking and what the issue I am facing is.
The specific option I want to be able to use from within the Adobe Acrobat Pro user interface is
File\Create\Batch Create Multiple Files
When I select that menu item a floating tool bar thing pops up that I can drag and drop files onto.
If I drag excel or powerpoint documents onto it and press OK it converts them fine.  If I drag MS word documents into it the documents appear in the list but when I click OK it says no files processed.
In the process of troubleshooting I also tried using the Add Files button.  That is when I discovered that MS word documents (*.doc, *.docx) are not showing up in the list of supported file types.
The same thing happens when I try converting a single file using the File\Create\Create PDF From File menu item. Just like above the MS word documents do not show up in the list of supported file types.
Looking in my registry entries as suggested by the article linked to by one of the posters above I can see both *.doc and *.docx types registered in the correct place.
Unless I can use the batch convert command as intended by the time my trial period runs out in 13 days I cannot justify buying this software. If converting the documents one at a time was acceptable I would just use Save As PDF from within MS Word which works just fine. I need the batch convert function so I can convert my whole library of word documents to PDF at once.
Any further assistance greatly appreciated!
Regards,
Gray