Ever since I updated to the ios7 my iPhone 4s won't connect with wifi. Ive reset it and gone through all the steps  When I took it to the Apple store they said its a hardware issue and since my phone is over a year old there isnt anything they can do

why wouldn't they warn users that updating to ios 7 via wifi can cause a problem.

ive had the same with my wife phone, the phone provider wont help told me to go to apple, but they say because i did'nt buy from them go to where you bought which was my provider??

Similar Messages

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    Since updating to iOS7, my iPhone 4s is not connecting to Wifi. I'm not even able to try and turn it on through my settings.  How can I fix this?

    I'm not sure if this applys but when people updated to iOS 6 they encountered a issue that was the same as yours their wifi was grated out but the could see the toggle
    Can you see this or could you define the look of you wifi toggle.

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    http://support.apple.com/kb/ts1559
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  • TS1538 I have gone through all troubleshooting steps and can't find a solution. My iPhone is no longer showing up in iTunes. Can anyone help?

    I have gone through all of the troubleshooting steps and still do not see my iPhone 4 (6.1.3) when I connect with USB to iTunes. Can anyone help?

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  • I have an ipad mini having a main board over charge issue.  It's a little over a year old.

    I purchase an iPad mini a little over a year ago. Recently, it seems to over heat to the right of the home button, then the screen goes darker.  I turn off, it cools down, turn it on and everything is normal. Unfortunately it's happening more often and the screen darkens when it's hardly even warm, let alone hot.  So apparently it's getting worse. This started a little over a week ago

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  • IPhone 5 won't connect to wifi since update to iOS7-says incorrect password. It seems to have forgotten the password to two wifi locations I use daily. When I enter the passwords manually, I get message "Incorrect password for ......(network name)"

    I reviewed another post on the support community that initally appeared to cover this topic. That question was replied to, and the person was referred to apple support pages that detail how to get one's iphone to link with wifi (turn off device, reboot router, go to iphone settings->wifi->click "i" next to your problem network and select "forget this network").... How do I select "forget this network"- it's not even an option (maybe it would be IF I could get the iPhone to connect to the network, but then I wouldn't need this question answered...)
    I have multiple other computers (Macbook Air, iMac 2011, and PCs), as well as new iPad (also recently updated to iOS7) and my wife's iPhone 4S (running iOS6), all of which have no problem connecting to our networks (and no access passwords have been changed). Only my iPhone 5 seems to be left out in the cold. The iPhone 5 "finds" the networks, but will not accept correct access passwords as "correct", therefore cannot actually connect to password-secured wi-fi networks (at least the two I use daily- therefore I assume this problem would follow me elsewhere I might attempt to access a PW-protected network such as WPA/WPA2, etc).
    Any ideas where to turn next, or is anyone else having similar problems? Thank you-

    Hi, Troy5. 
    Thank you for visiting Apple Support Communities. 
    Sometimes a simple power cycle of the router can correct the issue that you are experiencing.  However, the issue could be a little more complex.  Wi-Fi routers need adjustments to settings periodically for optimized performance with the constant progression of wireless device technology.  Below, I have included two articles.  The first article will cover basic Wi-Fi troubleshooting regarding iOS device connection.  The second article cover the recommended settings for current Wi-Fi access points.
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    iOS and OS X: Recommended settings for Wi-Fi routers and access points
    http://support.apple.com/kb/ht4199
    Cheers,
    Jason H. 

  • Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

    One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
    What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
    The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
    The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
    Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
    Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
    But most importantly It says 'In rare cases, this may be a hardware issue'.
    So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
    When I asked them to escalate this, they said that there is no way to escalate.
    I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
    My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
    But I dont see how the support guys decided that this is a hardware issue. I need to know.
    And secondly I am shocked that Apple has no escalation path.
    Can anyone please help?

    Hi @imobl,
    You sound like an Apple support guy who hasn't been able to answer my questions.
    To respond to some of the points you made,
    - I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
    - you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
    - all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
    And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
    Please refrain do. Responding if there is nothing to add.

  • IPhone 3G won't connect to wifi, it's been connected before but now it won't work, the iTouch connects with no problem, it's just the phone. I've tried resetting it, updating it, and everything and still no luck.

    I have a iPhone 3G that is running 3.1 and about 2 days ago, it was fine, connecting to wifi and everything. But now, it won't even find any networks? I've tried going to public places (I.E. McDonald's) and other places that have free wifi, and it can't detect the wifi, Why won't my phone find my home wifi now? I've tried resetting the network settings, I've reset the entire phone, i've done about everything all the other posts talked about. Anyone else got an idea?

    I have, yes. I've been shutting it down by holding the sleep/wake key and the home button, aswell. Then I go in and reset network settings and I just get back to it not finding any wifi around. It has the little searching sign, but it just keeps going with nothing showing up.

  • IPhone 5 won't connect to wifi. Already reset network settings and reset the whole phone.

    iPhone 5, updated to most recent iOS. Will not connect to wifi at any location, home, work, mall. I have tried resetting the network connections, restarted the phone, even backed it up and completely reset the whole thing. I have to be sitting on top of the router to even get connected, and even then it will disconnect constantly. I used to be able to get full connection even on the other side of the house. Started out of no where, can't even find the network at home to try to connect to. It's not a problem with the routers because no one else is having a problem. It's driving me crazy.

    have you tried updating the drivers on your modem?

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