Every phone call cuts off...

I got a blackberry curve 9360 at the beginning of May and now for some reason every phone call I make or receive is getting cut off. Internet works fine, I can still text but I am now having to pre-warn people when I get on the phone that it will be cut off at some point. The longest it has gone in the last week before the 'Call Failed' sign appears is 11 minutes and today it cut off as I was on the phone to my husband after 12 seconds. There is also frequent interference which usually comes right before the phone cuts off.
I did a blackberry software update on friday which lasted for 4 hours and for that whole time I was unable to use my phone, the day before I had gone into the O2 store to speak to them about it and received a new sim which seemed to work for a few hours but that's it. People on the other end can barely hear me and when I try to call people back the 'SOS' sign sometimes appears.
I think the ability to make phone calls is the most basic requirement of any phone and currently the service I'm receiving is both unacceptable and disappointing. I am also aware that blackberry has been experiencing some problems this week which they may not be able to help but it would be nice to hear from them in some way or to have available information on the homepage of the website like Natwest did when they had their system failure.

If that's the case, i think the area you reside doesn't have proper GMS signals at all. Are you living in an apartment, or is your roof covered in concrete? if so try coming out of and try calling in a bare land area. Even if this din't work out, what is suggest is to reload the phone software. Watch for some youtube videos. You can do it alone, and if you messed up there, remember we are here to help.
Cheers..!

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Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
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Every phone call cuts off...

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