Every time I plug my phone in, itunes asks if I want to restore it with a past back up or if I want to reset it as a new phone but all I want to do is back up my phone so I can download ios 8.

heres what my compy says the problem is: escription
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4ae90227
Hang Signature: e16e
Hang Type: 2048
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 7c0d84b89770f21b73f15549cf799571
Additional Hang Signature 2: d690
Additional Hang Signature 3: 19d2f5eb7a0152fcdb75ee94ef95c820
Additional Hang Signature 4: e16e
Additional Hang Signature 5: 7c0d84b89770f21b73f15549cf799571
Additional Hang Signature 6: d690
Additional Hang Signature 7: 19d2f5eb7a0152fcdb75ee94ef95c820
Extra information about the problem
Bucket ID: 798341825

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