Every time I publish a new edition, my screenshots dissapear

Every time I publish a new edition, three of my five screenshots disappear, and I have to contact Tech Support to allow me to put it back.
It happens again and again and again - very frustrated with this malfunction, Apple could do better!

That's what I've got from Tech Support:
Hello Len,
We are very sorry for the frustration. For your reference, we have filed case number 15727534 with our engineering team for further investigation. To assist our investigation please:
- Change the file names of all five screenshots
- Redeliver only those screenshots and required metadata via iTunes Producer (delete the question marks from assets' fields you will not be re-delivering)
- Take screenshots of the process you use to upload those screenshots via iTunes Producer
- If you see all five screenshots in iTunes Connect and/or in the iBookstore, please take screenshots of that as well and include a time and date that you saw them
Please sent that information in a reply to this message. Thank you for taking the time to provide us with this additional information.

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