Every time I restart my laptop, the iTunes tutorial pops up - How do I stop this?

I cannot find the option to stop this form happening.
I cannot find the 'com.apple.iTunes.plist' that people have suggested deleting from other forums.

What operating system are you using ?
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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  • ITunes crashes every time I try to access the iTunes store

    Anyone else getting the error below when opening the iTunes store? Happens every time I try to go the iTunes store home page. Interesting thing is I can still get App Store updates (for my iPod Touch) via iTunes, even though those are going to the store. One of the primary things I know is different in my environment is that I had to restore Java JDK 1.4 and 1.5 (I'm a Java developer and need those to do my work) so I undid Apple's stupid soft links that point 1.4 and 1.5 to 1.6. Even so, I've reverted my changes and it still doesn't work.
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    Process: iTunes [50336]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 9.1.1 (9.1.1)
    Build Info: iTunes-9111101~2
    Code Type: X86 (Native)
    Parent Process: launchd [526]
    Date/Time: 2010-04-28 08:53:14.485 -0400
    OS Version: Mac OS X 10.6.3 (10D573)
    Report Version: 6
    Interval Since Last Report: 821311 sec
    Crashes Since Last Report: 7
    Per-App Interval Since Last Report: 509 sec
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: 54595750-E747-4499-BDAA-343F7818241B
    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreFoundation 0x9489dd04 CFRelease + 196
    1 com.apple.JavaVM 0x1a26d4da CreateInstalledFrameworkJVMInformation + 407
    2 com.apple.JavaVM 0x1a26a00c CreateListOfAllInstalledJVMs + 30
    3 com.apple.JavaVM 0x1a26d147 CreateCompleteJVMListSortedByUserPrefsForTask + 90
    4 com.apple.JavaVM 0x1a2694f3 JVMCreateJVMListOfCurrentArchitectureForTask + 20
    5 com.apple.JavaPluginCocoa 0x1665da09 0x1665d000 + 2569
    6 com.apple.JavaPluginCocoa 0x1665dbfe BP_CreatePluginMIMETypesPreferences + 102
    7 com.apple.WebKit 0x905986f4 -[WebBasePluginPackage createPropertyListFile] + 52
    8 com.apple.WebKit 0x90598665 -[WebBasePluginPackage pListForPath:createFile:] + 149
    9 com.apple.WebKit 0x90597814 -[WebBasePluginPackage getPluginInfoFromPLists] + 436
    10 com.apple.WebKit 0x9059704f -[WebPluginPackage initWithPath:] + 287
    11 com.apple.WebKit 0x90596ed6 +[WebBasePluginPackage pluginWithPath:] + 70
    12 com.apple.WebKit 0x90596dd0 -[WebPluginDatabase(Internal) _scanForNewPlugins] + 480
    13 com.apple.WebKit 0x90596805 -[WebPluginDatabase refresh] + 101
    14 com.apple.WebKit 0x90596595 +[WebPluginDatabase sharedDatabase] + 181
    15 com.apple.WebKit 0x905964c5 -[WebViewFactory pluginsInfo] + 37
    16 com.apple.WebCore 0x975e249a WebCore::PluginData::initPlugins() + 186
    17 com.apple.WebCore 0x975e234a WebCore::PluginData::PluginData(WebCore::Page const*) + 74
    18 com.apple.WebCore 0x975e22ba WebCore::Page::pluginData() const + 90
    19 com.apple.WebCore 0x975e2211 WebCore::PluginArray::length() const + 17
    20 com.apple.WebCore 0x975e2186 WebCore::jsPluginArrayLength(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot const&) + 38
    21 com.apple.JavaScriptCore 0x92c99bb8 JSC::JSValue::get(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) const + 344
    22 ??? 0x1dd090e0 0 + 500207840
    23 com.apple.WebCore 0x97ac93a0 WebCore::JSPluginArray::~JSPluginArray() + 0
    24 ??? 0x000007e9 0 + 2025
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x923beb42 kevent + 10
    1 libSystem.B.dylib 0x923bf25c dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x923be719 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x923be4be dispatch_workerthread2 + 240
    4 libSystem.B.dylib 0x923bdf41 pthreadwqthread + 390
    5 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x92398342 semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x923c5eb8 pthread_condwait + 1089
    2 libSystem.B.dylib 0x9240e42f pthreadcondwait + 48
    3 com.apple.iTunes 0x0001ceb3 0x1000 + 114355
    4 com.apple.iTunes 0x0001c407 0x1000 + 111623
    5 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    6 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x923b7286 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x9490d82d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    3 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x9245f46a accept$NOCANCEL$UNIX2003 + 10
    1 libSystem.B.dylib 0x9245e342 accept + 32
    2 com.apple.iTunes 0x003c942c 0x1000 + 3965996
    3 com.apple.iTunes 0x0042c0f9 0x1000 + 4370681
    4 com.apple.iTunes 0x0042c1c7 0x1000 + 4370887
    5 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    6 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 6:
    0 libSystem.B.dylib 0x9245f46a accept$NOCANCEL$UNIX2003 + 10
    1 libSystem.B.dylib 0x9245e342 accept + 32
    2 com.apple.iTunes 0x003c942c 0x1000 + 3965996
    3 com.apple.iTunes 0x0042c0f9 0x1000 + 4370681
    4 com.apple.iTunes 0x0042c1c7 0x1000 + 4370887
    5 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    6 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 7:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 8:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 9:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 10:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 11: JavaScriptCore: FastMalloc scavenger
    0 libSystem.B.dylib 0x923c6262 _semwaitsignal + 10
    1 libSystem.B.dylib 0x923c5f1e pthread_condwait + 1191
    2 libSystem.B.dylib 0x923c7bb8 pthreadcondwait$UNIX2003 + 73
    3 com.apple.JavaScriptCore 0x92d623e6 ***::TCMalloc_PageHeap::scavengerThread() + 614
    4 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 12:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 13:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 14:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 15: Dispatch queue: com.apple.CFURLCACHEworkqueue
    0 libsqlite3.dylib 0x904d23cf balance_nonroot + 2175
    1 libsqlite3.dylib 0x904d1620 balance + 96
    2 libsqlite3.dylib 0x904e783c sqlite3BtreeInsert + 1228
    3 libsqlite3.dylib 0x9053e30d sqlite3VdbeExec + 9421
    4 libsqlite3.dylib 0x90548857 sqlite3_step + 1639
    5 com.apple.CFNetwork 0x91dc1e8f _CFURLCache::StepSQLStatementToCompletion(sqlite3stmt*, long) + 35
    6 com.apple.CFNetwork 0x91dc0e89 _CFURLCache::ExecuteSQLInsert(CFCachedURLResponse const*, __CFString const*, _CFURLRequest const*) + 1395
    7 com.apple.CFNetwork 0x91daa959 ProcessCacheTasks(__CFURLCache*) + 484
    8 com.apple.CFNetwork 0x91daa1ba _CFURLCacheTimerCallback(void*) + 211
    9 com.apple.CFNetwork 0x91dc07c7 _CFURLCacheCreate_block_invoke3 + 65
    10 libSystem.B.dylib 0x923ccc58 dispatch_source_latch_andcall + 62
    11 libSystem.B.dylib 0x923bfb92 dispatch_sourceinvoke + 210
    12 libSystem.B.dylib 0x923be719 dispatch_queueinvoke + 163
    13 libSystem.B.dylib 0x923bec55 dispatch_queuedrain + 258
    14 libSystem.B.dylib 0x923be6a8 dispatch_queueinvoke + 50
    15 libSystem.B.dylib 0x923be4be dispatch_workerthread2 + 240
    16 libSystem.B.dylib 0x923bdf41 pthreadwqthread + 390
    17 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
    Thread 16:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948d3034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x0034f21c 0x1000 + 3465756
    6 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    7 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 17:
    0 libSystem.B.dylib 0x923bdbd2 _workqkernreturn + 10
    1 libSystem.B.dylib 0x923be168 pthreadwqthread + 941
    2 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
    Thread 18:
    0 libSystem.B.dylib 0x923bdbd2 _workqkernreturn + 10
    1 libSystem.B.dylib 0x923be168 pthreadwqthread + 941
    2 libSystem.B.dylib 0x923bdd86 start_wqthread + 30
    Thread 19:
    0 libSystem.B.dylib 0x923982fa machmsgtrap + 10
    1 libSystem.B.dylib 0x92398a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x948ce00f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x948cd0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x948ccf21 CFRunLoopRunInMode + 97
    5 com.apple.Foundation 0x91721434 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6 com.apple.Foundation 0x916e88dc -[NSThread main] + 45
    7 com.apple.Foundation 0x916e888c _NSThread__main_ + 1499
    8 libSystem.B.dylib 0x923c5a19 pthreadstart + 345
    9 libSystem.B.dylib 0x923c589e thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x9489dc4d ecx: 0x0016c5d0 edx: 0x00000001
    edi: 0x1b9711a0 esi: 0x00000000 ebp: 0xbfffccc8 esp: 0xbfffccb0
    ss: 0x0000001f efl: 0x00000246 eip: 0x9489dd04 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x579c8000
    Binary Images:
    0x1000 - 0xc48fe8 com.apple.iTunes 9.1.1 (9.1.1) <DD579DA9-3B98-7E41-0654-34CC0E85FA6D> /Applications/iTunes.app/Contents/MacOS/iTunes
    0xe8b000 - 0xe93ff7 com.apple.ipodsynchronization 3.0 (116) <B41B2240-34E9-4A5E-A210-F02D99E3C00E> /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
    0xe9b000 - 0xea0ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0xea6000 - 0xf2dfe3 com.apple.iTunes.iPodUpdater 9.0 (9.0) <8DC49244-9DB1-69B5-59B2-9DD760235C74> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
    0xf79000 - 0xfb9ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x1520000 - 0x15d5fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
    0x3000000 - 0x4081ff7 com.apple.CoreFP 1.7.16 (1.7) <D9FBCCA9-7BAB-BD02-394A-E889033088C9> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
    0x419a000 - 0x419bfff +com.ecamm.pluginloader Ecamm Plugin Loader v1.0.5 (1.0.5) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
    0x41a1000 - 0x41a1ffd +com.yazsoft.SDEnhancer ??? (1.0) <C3722E3E-2226-4B25-5FAE-7FBD460B0A22> /Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
    0x41a6000 - 0x41a7fff +com.1passwd.InputManager 2.5.8 (5968) <4A20D22A-BB25-15AC-6E72-8631964A8239> /Library/InputManagers/1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
    0x41f8000 - 0x41f8ff7 libmx.A.dylib 315.0.0 (compatibility 1.0.0) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
    0x437e000 - 0x43caff3 com.apple.mobiledevice 319.14 (319.14) <E7AE7289-8D5C-AB71-E527-78A60AF9BED4> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
    0x43e8000 - 0x43edff7 com.apple.AppleMPEG2Codec 1.0.1 (220) <6FDFF3C8-7ECE-CB74-1374-9C0230C54F78> /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
    0x4700000 - 0x4726fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <32607000-7573-6D51-ABC3-420B4A0D6629> /usr/lib/libssl.0.9.7.dylib
    0x15d59000 - 0x160d8ff3 com.apple.RawCamera.bundle 3.0.2 (527) <981AB834-6C34-6FA5-F886-01DF06C56609> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x163ca000 - 0x163ccff7 com.apple.MLTEFile 3.2.0 (3.2.0) <71F70505-F986-B8E1-7C0D-278DF22742ED> /System/Library/CoreServices/MLTEFile.bundle/Contents/MacOS/MLTEFile
    0x163d2000 - 0x163d3ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x163dd000 - 0x163e1ff3 com.apple.audio.AudioIPCPlugIn 1.1.2 (1.1.2) <C36F9194-6DB6-0AA8-4839-71191EEBAC65> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x163e6000 - 0x163ecffb com.apple.audio.AppleHDAHALPlugIn 1.8.4 (1.8.4fc3) <89AF8F46-15E4-2066-BDDB-05E92C1368D4> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x163f1000 - 0x163f6ff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <8511A037-AFDE-5D1A-67DA-1B4837432D85> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
    0x1665d000 - 0x1665dff7 com.apple.JavaPluginCocoa 13.1.0 (13.1.0) <C2C8B385-DB44-1D5E-5221-9ED1BA43930B> /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/JavaPluginCoco a.bundle/Contents/MacOS/JavaPluginCocoa
    0x1a268000 - 0x1a26fff7 com.apple.JavaVM 13.1.0 (13.1.0) <2842C4EE-869D-81E6-E771-062F583A1044> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
    0x1ab90000 - 0x1adb0feb com.apple.audio.codecs.Components 2.0.1 (2.0.1) <3B1071C3-1AB4-0F6A-2CFC-7A258A0C2C46> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
    0x1b89c000 - 0x1b8d8fe3 com.apple.QuickTimeFireWireDV.component 7.6.6 (1729) <E282B44A-AF33-668B-315A-1C18EC25682B> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
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    View Solution.

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    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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