Every time I try and open illustrator I get asked for a serial number???

I use a MacBook Pro, which I purchased in Thailand (I am staying in Thailand) but have a spanish credit card (I include this information as I dont know if this is the problem) . I joined creative cloud and downloaded illustrator and photoshop but every time I try to "liscence" the software I get asked for a serial number. After looking through the forum I thoufght this may have something to do with having a Thai comp and Spanish card but I have recieved an email confimation and my adobe profile also confirms my membership, so I dont think it i this. I need to use the apps professionally and this is drivng me insane! Would appreciate any advice!

Rebecca,
I believe this is one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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Date/Time:
2012-07-02 21:36:35.403 -0400
OS Version:
10.4.11 (Build 8S2167)
Report Version: 4
Command: Safari
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [58]
Version:
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Build Version: 1
Project Name:   WebBrowser
Source Version: 75331904
PID:
413
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes:
KERN_PROTECTION_FAILURE (0x0002) at 0x00000008
Thread 0 Crashed:
0   com.apple.Safari
0x002b80ba 0x1000 + 2846906
1   com.apple.Safari
0x002b812e 0x1000 + 2847022
2   com.apple.Safari
0x002b89a1 0x1000 + 2849185
3   com.apple.Safari
0x002b8a01 0x1000 + 2849281
4   com.apple.Safari
0x000146a5 0x1000 + 79525
5   com.apple.AppKit
0x9343439e -[NSDocument removeWindowController:] + 87
6   com.apple.Safari
0x00071180 0x1000 + 459136
7   com.apple.AppKit
0x932a780a -[NSWindowController _windowWillClose:] + 209
8   com.apple.Safari
0x00130583 0x1000 + 1242499
9   com.apple.Foundation
0x927f3b97 _nsnote_callback + 230
10 com.apple.CoreFoundation
0x908563d2 __CFXNotificationPost + 345
11 com.apple.CoreFoundation
0x9084db51 _CFXNotificationPostNotification + 600
12 com.apple.Foundation
0x927ec128 -[NSNotificationCenter postNotificationName:object:userInfo:] + 121
13 com.apple.Foundation
0x927f30c9 -[NSNotificationCenter postNotificationName:object:] + 55
14 com.apple.AppKit
0x932a760e -[NSWindow _close] + 103
15 com.apple.AppKit
0x932a7580 -[NSWindow close] + 34
16 com.apple.Safari
0x00070c52 0x1000 + 457810
17 com.apple.Safari
0x00070bd5 0x1000 + 457685
18 com.apple.Foundation
0x927f79e9 -[NSArray makeObjectsPerformSelector:withObject:] + 324
19 com.apple.Foundation
0x9280866d -[NSArray makeObjectsPerformSelector:] + 141
20 com.apple.AppKit
0x9340e1d1 -[NSApplication _deallocHardCore:] + 215
21 com.apple.AppKit
0x9340dce4 -[NSApplication terminate:] + 629
22 com.apple.AppKit
0x9340da62 -[NSApplication _terminateSendShould:] + 63
23 libobjc.A.dylib
0x90a5cd76 objc_msgSendv + 54
24 com.apple.Foundation
0x92802d82 -[NSInvocation invoke] + 932
25 com.apple.Foundation
0x92842cca __NSFireTimer + 199
26 com.apple.CoreFoundation
0x9082d756 CFRunLoopRunSpecific + 3341
27 com.apple.CoreFoundation
0x9082ca42 CFRunLoopRunInMode + 61
28 com.apple.HIToolbox
0x92e01878 RunCurrentEventLoopInMode + 285
29 com.apple.HIToolbox
0x92e00eb9 ReceiveNextEventCommon + 184
30 com.apple.HIToolbox
0x92e00dd9 BlockUntilNextEventMatchingListInMode + 81
31 com.apple.AppKit
0x93286f45 _DPSNextEvent + 572
32 com.apple.AppKit
0x93286b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
33 com.apple.Safari
0x0000f6f9 0x1000 + 59129
34 com.apple.AppKit
0x932808c4 -[NSApplication run] + 512
35 com.apple.AppKit
0x93274820 NSApplicationMain + 573
36 com.apple.Safari
0x0000749b 0x1000 + 25755
37 com.apple.Safari
0x0010e512 0x1000 + 1103122
38 com.apple.Safari
0x00007219 0x1000 + 25113
Thread 1:
0   libSystem.B.dylib
0x90009817 mach_msg_trap + 7
1   com.apple.CoreFoundation
0x9082d227 CFRunLoopRunSpecific + 2014
2   com.apple.CoreFoundation
0x9082ca42 CFRunLoopRunInMode + 61
3   com.apple.Foundation
0x928585da +[NSURLCache _diskCacheSyncLoop:] + 206
4   com.apple.Foundation
0x927fbcfc forkThreadForFunction + 123
5   libSystem.B.dylib
0x90023d67 _pthread_body + 84
Thread 2:
0   libSystem.B.dylib
0x90009817 mach_msg_trap + 7
1   com.apple.CoreFoundation
0x9082d227 CFRunLoopRunSpecific + 2014
2   com.apple.CoreFoundation
0x9082ca42 CFRunLoopRunInMode + 61
3   com.apple.Safari
0x00026c6d 0x1000 + 154733
4   com.apple.Safari
0x00026b26 0x1000 + 154406
5   com.apple.Safari
0x00026aab 0x1000 + 154283
6   libSystem.B.dylib
0x90023d67 _pthread_body + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000008 ebx: 0x00000008 ecx: 0xa0813d04 edx: 0xffffffff
edi: 0x026737a0 esi: 0x00000000 ebp: 0xbfffe528 esp: 0xbfffe4f0
   ss: 0x0000001f efl: 0x00010286 eip: 0x002b80ba   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
Binary Images Description:
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/Applications/Safari.app/Contents/MacOS/Safari
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/System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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/System/Library/PrivateFrameworks/Safari.framework/Frameworks/QuartzCore.framewo rk/Versions/A/QuartzCore
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/System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framew ork/Versions/A/WebCore
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/Library/Application Support/Conduit/Plugins/cttoolbar.bundle/Contents/MacOS/ct_plugins
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0x92dee000 - 0x92df3fff com.apple.CommonPanels 1.2.3 (73)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.f ramework/Versions/A/CommonPanels
0x92df8000 - 0x930edfff com.apple.HIToolbox 1.4.10 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/HIToolbox
0x931f3000 - 0x931fefff com.apple.opengl 1.4.16
/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93203000 - 0x9321efff com.apple.DirectoryService.Framework 3.3
/System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServic e
0x9326e000 - 0x9326efff com.apple.Cocoa 6.4 (???)
/System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93270000 - 0x93926fff com.apple.AppKit 6.4.10 (824.48)
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93ca7000 - 0x93d22fff com.apple.CoreData 91 (92.1)
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d5b000 - 0x93e14fff com.apple.audio.toolbox.AudioToolbox 1.4.7
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e57000 - 0x93e57fff com.apple.audio.units.AudioUnit 1.4.2
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94060000 - 0x940a1fff libsqlite3.0.dylib
/usr/lib/libsqlite3.0.dylib
0x940a9000 - 0x940e3fff libGLImage.dylib
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyli b
0x940e8000 - 0x940fefff com.apple.CoreVideo 1.4.2
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94198000 - 0x941d6fff com.apple.vmutils 4.0.2 (93.1)
/System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x9421a000 - 0x9422bfff com.apple.securityfoundation 2.2.1 (28150)
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFound ation
0x94239000 - 0x94277fff com.apple.securityinterface 2.2.1 (27695)
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterf ace
0x94293000 - 0x942a2fff libCGATS.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/C oreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x942a9000 - 0x942b4fff libCSync.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/C oreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94300000 - 0x9431afff libRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/C oreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94320000 - 0x9463ffff com.apple.QuickTime 7.6.4 (1327.73)
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94703000 - 0x94711fff com.apple.framework.Apple80211 4.5.5 (455.2)
/System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x947c7000 - 0x9490dfff com.apple.AddressBook.framework 4.0.6 (490)
/System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94999000 - 0x949a8fff com.apple.DSObjCWrappers.Framework 1.1
/System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrap pers
0x949af000 - 0x949d8fff com.apple.LDAPFramework 1.4.2 (69.1.1)
/System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x949de000 - 0x949edfff libsasl2.2.dylib
/usr/lib/libsasl2.2.dylib
0x949f1000 - 0x94a16fff libssl.0.9.7.dylib
/usr/lib/libssl.0.9.7.dylib
0x94a22000 - 0x94a3ffff libresolv.9.dylib
/usr/lib/libresolv.9.dylib
0x94f57000 - 0x94f8ffff com.apple.PDFKit 1.0.4
/System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framewo rk/Versions/A/PDFKit
0x96f70000 - 0x97047fff com.apple.QuartzComposer 1.2.6 (32.25)
/System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer .framework/Versions/A/QuartzComposer
0x970d0000 - 0x970d0fff com.apple.quartzframework 1.0
/System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98f68000 - 0x98f91fff com.apple.CoreMediaPrivate 15.0
/System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMedi aPrivate
0x9990a000 - 0x99941fff com.apple.Syndication 1.0.8 (56.1)
/System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9b562000 - 0x9b5a2fff com.apple.CoreMediaIOServicesPrivate 20.0
/System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions/ A/CoreMediaIOServicesPrivate
0x9b8e1000 - 0x9b8f3fff com.apple.SyndicationUI 1.0.8 (56.1)
/System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndication UI
0x9fefc000 - 0x9ffaafff com.apple.QTKit 7.6.4 (1327.73)
/System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
Model: iMac5,1, BootROM IM51.0090.B09, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.170.46.9)
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD2500JS-40TGB0, 232.89 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: USB Optical Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA
USB Device: Deskjet 3840, HP, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA

You installed the Conduit spyware. To remove it, select Go ▹ Go to Folder… from the Finder menu bar, then copy the following text into the box that opens:
~/Library/Application Support/Conduit
Delete the selected item, if it exists.
Now select Go to Folder… again and enter:
/Library
From the folder that opens, delete the following items, if they exist. You may be prompted for your login password.
Application Support/Conduit
InputManagers/CTLoader
LaunchAgents/com.conduit.loader.agent.plist
ScriptingAdditions/ct_scripting.osax
Close the folder. Now select Go to Folder… again and copy:
/Applications/Toolbars
Delete that item. Close the Finder windows you opened. Log out and log back in.

"Safari Quit Unexpectedly" Every time I try and open it?

Every time I try and open my safari, I get a problem report for Safari saying "Safari Quit Unexpectedly" and I can either hit "OK" which closes the box, "Reopen" which just brings that message up again, or "Show Details" which gives me a long list of coding, that I don't understand one bit. This has been happening for almost 2 weeks! Please help!!

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.

Every time I try and open up my itunes it will get stuck on lode. I am not able to click on anything or close down the page. I have to restart my computer. I have a new ipod and can't even downlode my music or watch my movies! what is going on?

Every time I try and open up my itunes it will get stuck on lode. I am not able to click on anything or close down the page. I have to restart my computer. I have a new ipod and can't even get my music on it or watch my movies! what is going on?
A box will pop up and tell me there is a new version of itunes to download, but i'm un able to click on that either

Hi Coreenfrombc,
If you are having issues with iTunes after an attempted update, you may find the following article helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Regards,
- Brenden

HT5191 the itunes library .itl fileis locked on a locked disk, or you dont have the write permission for this file. this is what it says every time i try and open itunes why ?

the itunes library .itl fileis locked on a locked disk, or you dont have the write permission for this file. this is what it says every time i try and open itunes why ?

Sounds like a permission issue.
Navigate to the iTunes Music Library.itl file
The path should be Username/Music/iTunes/
Right click on the iTunes Library.itl and select Get Info
The window will open on the left hand side. Go to the Sharing and Permissions section at the bottom
Click the padlock to allow changes and enter your Mac logon password
Select yourself and make sure you have Read & Write selected. Click padlock to lock it again
Close the Get Info window and try and start iTunes

Every time i try to open itunes i get the 'Itunes Setup Assistant'

Every time i try to open itunes i get the 'Itunes Setup Assistant' even though i have already installed and configured itunes. And after exiting this i get onto itunes but all of my music is GONE. (even though i know i can always import it back) But this means that whenever i want to use itunes i have to configure it and import all of my tunes again which takes ageees. The, as soon as i go to open it again i have to repeat the whole process!!! By the way, i have already tried re-installing itunes and every other apple device completely on my computer, but nothing is working!!! ANY HELP WILL BE MASSIVELY APPRECIATED!!! Ps. this only just started happening a week or so ago.

This just started happening to me last week also. After I went through the setup process I could get into my itunes but would get a msg about library not being saved due to user not being an administrator. I went into my program files opened the itunes folder right clicked on the itunes music folder and clicked on "Run as administrator". I haven't had a problem
since. Don't know if this will work for you but I guess it won't hurt. good luck.

I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired

I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired.
Acrobate downloaded successfully. no problem there. but it won't open. only gives me the error message that trial has expired and do I want to buy it. i already bought it so... i'm stuck. I have tried shutting everything down and starting again (twice) still the same error. tried re-downloading. no help. any ideas?

Is it giving you any option to sign in or license this software. If yes click on sign in/License this software to proceed further and activate it. If it is perpetual license activate by entering your serial key and signing in and if it is a subscription then just sign in with your Adobe it an dit will get activated.

I have a MacBook Pro version 10.7.5 Every time I try to open iphoto I get the warning: "To open your library with this version of iPhoto, it first needs to be prepared. You have opened this photo library with a newer version of iPhoto." How do I do this?

I have a MacBook Pro version 10.7.5 Every time I try to open iphoto I get the warning: "To open your library with this version of iPhoto, it first needs to be prepared. You have opened this photo library with a newer version of iPhoto." How do I do this? I recently bought aperature, and it has been since then that I get this warning.
Thank you!

No I have not tried those things. I don't even know what that means I suppose I have the newest version of aperature; I just bought it 4 days ago.

Every time I try and open illustrator I get asked for a serial number???

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