Every time I try to restore my iPod touch 4G, I get an error message.
I plug my iPod touch into my computer, open iTunes, go to Devices, go to my iPod touch "King" and click on Restore. It asks if I want to Back Up the iPod, I choose Don't Back Up because I already have a Back Up I want to restore it to. Then the usual, "Are you sure you want to restore the iPod "King" back to its factory settings? All of your media and other data will be erased." I click restore and it gives me a warning about how I haven't transferred my purchases, and they'll be lost. I wasn't worried about that so I skipped that. Then it gave me the iOS 6 Software update description, clicked Next. Then the License Agreement, wont through that. After I pressed agree, I got an error message saying: There was a problem downloading the software for the iPod "King". A duplicate file name was specified. I did have another iPod touch used with this iTunes (3G), same music, plus more on my 4G. I'm using iTunes 10.7, the latest one, and Windows 7. The restore works on my laptop, but it doesn't have the Back Up I want.
What do you think the problem is?
And how can I fix it?
Well, the problem isn't the back up because I already have a backup saved that I can restore from, I honestly don't know how, but I do, and it has all my apps. The problem is restoring it. I keep getting the "There was a problem downloading the software for the iPod "King". A duplicate file name was specified. With my 3G iPod touch, I did not have it named as "King". I had it as another name. I don't know if that helps, but as I said before, Backup-wise I'm okay for now. Restore-wise I'm not.
NOTE: Reinstalling iTunes doesn't help.
Similar Messages
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Im getting error 14 every time i try to restore my ipod touch,any fixs?
im getting error 14 every time i try to restore my ipod touch? anyone know how to fix this?
i have itunes 9 and this problem started when i bought the new itouch software. i have alreay tried deleting itunes then re-installing it.Well, the problem isn't the back up because I already have a backup saved that I can restore from, I honestly don't know how, but I do, and it has all my apps. The problem is restoring it. I keep getting the "There was a problem downloading the software for the iPod "King". A duplicate file name was specified. With my 3G iPod touch, I did not have it named as "King". I had it as another name. I don't know if that helps, but as I said before, Backup-wise I'm okay for now. Restore-wise I'm not.
NOTE: Reinstalling iTunes doesn't help. -
Im getting error 14 every time i try to restore my ipod touch?
im getting error 14 every time i try to restore my ipod touch? anyone know how to fix this?
i have itunes 9 and this problem started when i bought the new itouch software. i have alreay tried deleting itunes then re-installing it.Well, the problem isn't the back up because I already have a backup saved that I can restore from, I honestly don't know how, but I do, and it has all my apps. The problem is restoring it. I keep getting the "There was a problem downloading the software for the iPod "King". A duplicate file name was specified. With my 3G iPod touch, I did not have it named as "King". I had it as another name. I don't know if that helps, but as I said before, Backup-wise I'm okay for now. Restore-wise I'm not.
NOTE: Reinstalling iTunes doesn't help. -
Every time I try to connect to the iTunes Store I get this error message
"iTunes could connect to the iTunes Store. The host is down.
Make sure your network connection is active and try again."
2011 2.3 GHz i5 Mac Mini
8GB ram
OS 10.7.2
iTunes ver 10.5.1
My internet connection is fine.
Anyone know how to fix this? Every reference I have found is old, nothing recent like Lion or newest ver of iTunes.
Help Please!Hey thatssoivi,
If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L -
ive tried re
A Complete Guide to Restore or Recover Your iDevice (or if you forgot your passcode)
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
If you need to restore your device or if you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to
update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
Itunes is telling me its not available for purchases at this time. Try again later. Its been this way all day.
Where in the world are you?
-
Why is that?
Hello there, aflipse.
The following Knowledge Base article offers up some great and thorough steps for troubleshooting the issue you seem to be describing:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I found my brother's old 1st generation iPod. An unknown error 1442 keeps appearing every time I try to restore the iPod.
Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
http://support.apple.com/kb/TS3694#error28 -
HT4859 every time I try to restore my ipod it does not work...how come?
every time I try to restore my ipod it does not work...how come?
The only way to clear off the passcode is to restore the device. You could always try the restore process on another computer that has iTunes just to get the iPod working again, then you could plug it back into your comptuer to sync all of his content back on the iPod.
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TS3694 every time i try to restore my ipod it says "error"
Every time I try to restore my Ipod it says "error"! heeeeelp!!
What error are you getting? Check the codes out here.
http://support.apple.com/kb/TS3694
http://theiphonewiki.com/wiki/index.php?title=ITunes_Errors
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
Every time I try to sync my ipod touch it comes up "Cannot sync error 13019" can you help?error
Every time I try to sync my ipod touch it comes up "Cannot sync error 13019" can anyone help please?
I have the same problem but I still cannot get my itunes to work.
I've downloaded the latest itunes, I've unsynched voice memos, music, apps, movies and everything else. I've restarted itunes and my computer but still I cannot synch my ipod touch, I still get the error 13019. Any other solutions? -
Every time I try to sync my iPod Touch, iTunes freezes?
Well, it's pretty self-explanatory. Every time I try to sync my iPod Touch (5th generation), iTunes freezes. It starts syncing for a few seconds, slows down, stops, then iTunes becomes unresponsive. If I don't force quit it, after a few minutes, iTunes is fine, but my device still hasn't synced. Any solutions/suggestions?
See if this helps: https://discussions.apple.com/thread/4268912?start=0&tstart=0
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i have a iphone 4s and its stuck at the apple logo to comes up then fades away and every time i try to restoring with iTunes it gives me a 4013 error i changed the charging port/dock and the battery ive also used a different computer and cable
See: http://support.apple.com/kb/TS3694#USB
However, the most likely reason is your self-repair of a device that is only factory repairable broke something. Note that Apple does not sell replacement parts, so whatever parts you used were not made by Apple's supplier and are of questionable quality. -
Every time I try to install itunes on my PC I get the following message, and I can't seem to find a solution. Any help out there?? "There is a problem with this Windows Installer package. A program required for this install to complete could not be run."
Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
every time i try to create a new movie or a trailer an error message appear saying:"the operation could not be completed. no other information is available about the problem."
Open the iCloud preference pane and uncheck the Contacts box. Do the alerts stop?
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