Every time I try to Sync my iPhone, I get a never-ending message saying "Transferring Purchases from 'Jon's iPhone'" Anyone know what's up? The reason I'm doing this is to clean empty entries from Apps that I cannot erase.! Thanks in advance

How can I rid what seems to be "ghost" entries in my iPhone? Appears as an app, with 0 entries. Cannot slide accross the entry, etc. Should I do a backup/restore with a complete erase?

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

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I receive an error and iTunes shuts down every time I try to sync my iPhone

Every time I try to sync my iPhone, I receive an error and iTunes shuts down. I have uninstalled and reinstalled iTunes at least 3 different times and still no luck. Any suggestions please.

Thanks for the answer. The sync process goes well until the last step,(5th) when iTunes try to syncing pictures. At that point I got an error message telling me that iTunes doesen’t work properly. “Windows tries to find a solution to the problem” ...and then the program shuts down. I remember that I tried to include videos in the Photo tab just before it all happend, so I think that is the issue here.
The problem is that i dont know how to uncheck include videos option since the program stops working. Is it something i can do without having my iPhone connected? I Saw that some have installed older versions of iTunes to go around the problem and if that solves it all, at least for now... where can I download it?
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every time i try to update my iPhone to IOS 7 it wont because of "Unknown error (3199) Any1 have any ideas? i have done that Drivers thing and it still doesnt work

Ios has not been released. It is available in test version only to registered developers.
If you are a developer then you nkow better thatn to post this here. You should use your credentials to log into the developers forum.
If you are not a developer then you are illegally downloading the software.

Every time i try to sync my iphone 4s to my itunes to get the tones to sync it says they are syncing but do not show up on my iphone

i am new to iphones and i have the iphone 4s. i try to put a tone from my itunes that i have downloaded onto my iphone it wiell sync everything but my tones. so how can i get my tones from itunes to my iphone

While your iPhone is synching in iTunes, do the following:
1. Click on your iPhone's icon on the left.
2. Find and click on the "Tones" tab on the upper right of the iTunes display.
3. Choose the synch option you would like.

My iPhone's "Other" capacity has suddenly jumped to 56G out of 64G. Yes, you read that right. Every time I try to sync to recalculate, it gets worse! Please help! Can't even restore from backup now, since my backup is all "other"!

I have fully up-to-date everything on my iPhone and computer and iTunes. I have an iPhone5 and MacBook Pro. I synced my iPhone this morning and it has 12 or so gigs of free space (even with my music and some photos on it). Then I deleted some voice memos in iTunes, and wanted to sync again to reclaim the space. When I tried, it said I had 29G of "other" data and that my phone was way over capacity and can't sync. I tried a few online solutions to force it to recalculate, but now it says it is about 90% "other"!! Only 8G of 64G free, and "other" is the ONLY thing in the summary bar.
I un-checked music for syncing, thinking that must be the problem. It did not help. Now there is nothing on my phone except "other", according to iTunes (not even photos).
I cannot restore from backup now, since the backup includes the giant "other". I don't want to delete my info on my phone knowing a corrupted backup is my only alternative.
Help!

Thanks so much Meg. Unfortunately, iTunes is the program I use to perform syncing. I don't really have other outside options. It is also the location of the backup I would use to restore my phone, and my only way to reclaim important data. I am concerned that, since the last backup occurred when the "other" bar was only moderately huge (around 29G I think), that a backup would replicate the problem back onto my phone.
My contacts, etc. are all in address book and the calendar app on my Mac. As far as I know, iTunes is the way to get them back, but iTunes is where the problem is.
Any thoughts on this?

TS4123 Every time I try and sync my iPhone my laptop shuts down.

I have tried reinstalling iTunes.
I have reset all contents and setting on the iPhone.
I tried downloading my tracks as a playlist.
I have about 1000 songs on iTunes and at the last attempt it only synced 250 before shutting down. I have tried everything I can think of!
Please help!!

Thanks for the answer. The sync process goes well until the last step,(5th) when iTunes try to syncing pictures. At that point I got an error message telling me that iTunes doesen’t work properly. “Windows tries to find a solution to the problem” ...and then the program shuts down. I remember that I tried to include videos in the Photo tab just before it all happend, so I think that is the issue here.
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Every time I try to sync my iphone to my macbook, itunes freezes.

I have the latest version of itunes but haven't synced my phone since I bought it. I just spent an hour and a half with apple care support and all they had me do was uninstall and re install itunes and it has done nothing to help me. Any ideas?

While your iPhone is synching in iTunes, do the following:
1. Click on your iPhone's icon on the left.
2. Find and click on the "Tones" tab on the upper right of the iTunes display.
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I have authorized my computer on itunes but every time i try to sync my iphone5 i get the same message; this computer is not authorized

I keep getting the same error message that my computer is not autherised to use my itunes
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I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
Triple-click anywhere in the line below on this page to select it:
ls -@Oaen /U*/S*/SC\ I* | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. The title of the window doesn't matter, and you don't need to post that.

Every time i try to sync my iphone with my music on itunes, it says, "The iPhone "KORA" cannot be synced. A duplicate file name was specified."

I need help

Hi korasaurous,
Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful with resolving the error message you're seeing:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/ts3430
There are several ways an add-on can cause iTunes to act erratically, such as those listed below:
You see this alert while syncing: "... cannot be synced. A duplicate file name was specified."
Best Regards,
Jeremy

ITunes is freezing every time I try to sync any device

Every time I try to sync iPad, iPhone or iPod Classic, iTunes crashes. I have tried "netsh winsock reset" and deleting anti-virus programs. I have uninstalled and re-installed. iTunes works fine by itself so long as I don't try and sync a device -- then it hard freezes instantly (step 2 on iPhone). I even tried switching which USB cable I was using and which USB port. It is every device, every cord, every USB port; iTunes freezes solid whenever I connect any of my Apple devices. I ran diagnostics and the result was that all tests were successful. I have double and triple checked for any and all updates for iTunes and all of the devices... I'm at a complete loss as to how to fix this problem.
Problem started with new iTunes update about two weeks ago. I didn't notice it until I tried to sync my iPod with new audiobooks that I had purchased. I am running Windows 7 (which also recently updated itself).
Thanks in advance for any easy-to-understand explanations/suggestions.

Well reading some other discussions i have found to try deauthirizing and reauthorizing, that didn't work. I guess i could remove iTunes and reinstall, but i hate to do that. Maybe I should take all the music off and sync and then try putting it back on? Worked before i put music on there, but then there wasn't much to sync at that time. Anyone know of other possible causes that would make iTunes stop working?

I accientally synced my iPhone to 2 different computers. Now my older apps are on one computer and new apps are on another. Every time I try to sync all apps on one computer it takes the other apps of and just syncs what is on that computer - Help please

I accientally synced my iPhone to 2 different computers. Now my older apps are on one computer and new apps are on another. Every time I try to sync all apps on one computer it takes the other apps of and just syncs what is on that computer - Help please
I cannot for the life of me figure this out.

What you need to do is connect your phone to iTunes but do not click sync. Go to File at the top and click transfer purchases from phone, that'll put all your apps into iTunes. When it's done transferring, locate your phone on the sidebar and click it. Then find the apps option above the picture of your iphone, you can select which apps you want or don't want on your phone. After selecting your apps then you can sync. Once you do this you should never have your problem anymore.

HT1386 every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!

every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!

when i try to sync my music which i have on my PC's itunes it will just not transfere on the phone. everything will sync [apps, videos, contacts] but the music will just not transfere.
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Thera are no more details i have! i have no idea why the songs will not sync and will not download!

I am trying to sync an ipod touch 4TH gen. The capacity bar at the bottom shows I am adding 22.29g with 6.5 g free. Yet every time I try to sync it warns that there is not enough room say an additional 868.9m still needed. Does the capacity bar tend to

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Well when all else fails do a restore! This fixed my problem. Still don't know why the content bar differed, but what the hey!

Itunes shuts down every time i try to sync with my iPhone

itunes shuts down every time i try to sync with my iPhone

Well reading some other discussions i have found to try deauthirizing and reauthorizing, that didn't work. I guess i could remove iTunes and reinstall, but i hate to do that. Maybe I should take all the music off and sync and then try putting it back on? Worked before i put music on there, but then there wasn't much to sync at that time. Anyone know of other possible causes that would make iTunes stop working?

Question.In my computer music library, I "unchecked" all of the tunes that my daughter put in my library but which I DON'T want on my ipod; but, every time I try to "sync" my ipod it keeps on loading more and more of her music onto my ipod. What is wrong?

Question. In my computer music library, I "unchecked" all of the music that my daughter downloaded onto my computer because I did not want it on my ipod. But, every time I try to "sync" my ipod with my computer now, it keeps downloading her music onto my i-pod, even though her tunes are NOT checked. What is wrong, and how can I get her tunes OFF my ipod?

The best way to manage your music when you have multiple iPods is to change the settings under "Options" so that you manually manage your music instead of it doing an automatic synch each time you connect. To add only the songs you want, highlight them and then "click and drag" them to your iPod. This way none of your daughter's music gets added and you're not in danger of deleting your playlist as well. It will show you how many songs you've added and you can then click on your iPod to verify. To delete her songs off your iPod now, click on the music tab under your iPod so show everything you have stored. Find those songs you want to delete, click on them to highlight then go up to the Edit window and click delete. This will erase them off your iPod but be careful when you highlight. I did that and then had to reload a cd on my boyfriend's, lol. hope this helps

Every time I try to Sync my iPhone, I get a never-ending message saying "Transferring Purchases from 'Jon's iPhone'" Anyone know what's up? The reason I'm doing this is to clean empty entries from Apps that I cannot erase.! Thanks in advance

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