Every time I try to sync my iphone to my macbook, itunes freezes.

  I have the latest version of itunes but haven't synced my phone since I bought it.  I just spent an hour and a half with apple care support and all they had me do was uninstall and re install itunes and it has done nothing to help me.  Any ideas?

While your iPhone is synching in iTunes, do the following:
1.  Click on your iPhone's icon on the left.
2.  Find and click on the "Tones" tab on the upper right of the iTunes display.
3.  Choose the synch option you would like.

Similar Messages

  • Every time i try to sync my iphone 4s to my itunes to get the tones to sync it says they are syncing but do not show up on my iphone

    i am new to iphones and i have the iphone 4s. i try to put a tone from my itunes that i have downloaded onto my iphone it wiell sync everything but my tones. so how can i get my tones from itunes to my iphone

    While your iPhone is synching in iTunes, do the following:
    1.  Click on your iPhone's icon on the left.
    2.  Find and click on the "Tones" tab on the upper right of the iTunes display.
    3.  Choose the synch option you would like.

  • I receive an error and iTunes shuts down every time I try to sync my iPhone

    Every time I try to sync my iPhone, I receive an error and iTunes shuts down. I have uninstalled and reinstalled iTunes at least 3 different times and still no luck. Any suggestions please.

    Thanks for the answer. The sync process goes well until the last step,(5th) when iTunes try to syncing pictures. At that point I got an error message telling me that iTunes doesen’t work properly. “Windows tries to find a solution to the problem” ...and then the program shuts down. I remember that I tried to include videos in the Photo tab just before it all happend, so I think that is the issue here.
    The problem is that i dont know how to uncheck include videos option since the program stops working. Is it something i can do without having my iPhone connected? I Saw that some have installed older versions of iTunes to go around the problem and if that solves it all, at least for now... where can I download it?
    Thanx in advance. M

  • Every time i try to sync my 4th gen ipod touch itunes won't recognise it and the ipod keeps beeping - is there anything I can do?

    This is really frustrating.  Every time i try to sync my 4th gen ipod touch itunes won't recognise it and the ipod keeps beeping - is there anything I can do? I've tried using different cables. Itunes works fine with my family members ipod's & iphones...

     The best way to manage your music when you have multiple iPods is to change the settings under "Options" so that you manually manage your music instead of it doing an automatic synch each time you connect.  To add only the songs you want, highlight them and then "click and drag" them to your iPod.  This way none of your daughter's music gets added and you're not in danger of deleting your playlist as well.  It will show you how many songs you've added and you can then click on your iPod to verify.  To delete her songs off your iPod now, click on the music tab under your iPod so show everything you have stored.  Find those songs you want to delete, click on them to highlight then go up to the Edit window and click delete. This will erase them off your iPod but be careful when you highlight.  I did that and then had to reload a cd on my boyfriend's, lol. hope this helps

  • TS4123 Every time I try and sync my iPhone my laptop shuts down.

    I have tried reinstalling iTunes.
    I have reset all contents and setting on the iPhone.
    I tried downloading my tracks as a playlist.
    I have about 1000 songs on iTunes and at the last attempt it only synced 250 before shutting down. I have tried everything I can think of!
    Please help!!

    Thanks for the answer. The sync process goes well until the last step,(5th) when iTunes try to syncing pictures. At that point I got an error message telling me that iTunes doesen’t work properly. “Windows tries to find a solution to the problem” ...and then the program shuts down. I remember that I tried to include videos in the Photo tab just before it all happend, so I think that is the issue here.
    The problem is that i dont know how to uncheck include videos option since the program stops working. Is it something i can do without having my iPhone connected? I Saw that some have installed older versions of iTunes to go around the problem and if that solves it all, at least for now... where can I download it?
    Thanx in advance. M

  • Every time I try to Sync my iPhone, I get a never-ending message saying "Transferring Purchases from 'Jon's iPhone'"  Anyone know what's up?  The reason I'm doing this is to clean empty entries from Apps that I cannot erase.!  Thanks in advance

    How can I rid what seems to be "ghost" entries in my iPhone?  Appears as an app, with 0 entries.  Cannot slide accross the entry, etc.  Should I do a backup/restore with a complete erase?

    Hey joshuafromisr,
    If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    http://support.apple.com/kb/HT1925
    or here:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    http://support.apple.com/kb/HT1923
    Best,
    David

  • Every time i try to sync my iphone with my music on itunes, it says, "The iPhone "KORA" cannot be synced. A duplicate file name was specified."

    I need help

    Hi korasaurous,
    Thanks for visiting Apple Support Communities.
    You may find the troubleshooting steps in this article helpful with resolving the error message you're seeing:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/kb/ts3430
    There are several ways an add-on can cause iTunes to act erratically, such as those listed below:
    You see this alert while syncing: "... cannot be synced. A duplicate file name was specified."
    Best Regards,
    Jeremy

  • ITunes is freezing every time I try to sync any device

    Every time I try to sync iPad, iPhone or iPod Classic, iTunes crashes.  I have tried "netsh winsock reset" and deleting anti-virus programs. I have uninstalled and re-installed.  iTunes works fine by itself so long as I don't try and sync a device -- then it hard freezes instantly (step 2 on iPhone).  I even tried switching which USB cable I was using and which USB port.  It is every device, every cord, every USB port; iTunes freezes solid whenever I connect any of my Apple devices.  I ran diagnostics and the result was that all tests were successful.  I have double and triple checked for any and all updates for iTunes and all of the devices... I'm at a complete loss as to how to fix this problem.
    Problem started with new iTunes update about two weeks ago.  I didn't notice it until I tried to sync my iPod with new audiobooks that I had purchased. I am running Windows 7 (which also recently updated itself).
    Thanks in advance for any easy-to-understand explanations/suggestions.

    Well reading some other discussions i have found to try deauthirizing and reauthorizing, that didn't work. I guess i could remove iTunes and reinstall, but i hate to do that. Maybe I should take all the music off and sync and then try putting  it back on? Worked before i put music on there, but then there wasn't much to sync at that time. Anyone know of other possible causes that would make iTunes stop working?

  • Every time I try to sync my iPod Touch, iTunes freezes?

    Well, it's pretty self-explanatory. Every time I try to sync my iPod Touch (5th generation), iTunes freezes. It starts syncing for a few seconds, slows down, stops, then iTunes becomes unresponsive. If I don't force quit it, after a few minutes, iTunes is fine, but my device still hasn't synced. Any solutions/suggestions?

    See if this helps: https://discussions.apple.com/thread/4268912?start=0&tstart=0

  • I accientally synced my iPhone to 2 different computers. Now my older apps are on one computer and new apps are on another.  Every time I try to sync all apps on one computer it takes the other apps of and just syncs what is on that computer - Help please

    I accientally synced my iPhone to 2 different computers. Now my older apps are on one computer and new apps are on another.  Every time I try to sync all apps on one computer it takes the other apps of and just syncs what is on that computer - Help please
    I cannot for the life of me figure this out.

    What you need to do is connect your phone to iTunes but do not click sync.  Go to File at the top and click transfer purchases from phone, that'll put all your apps into iTunes.  When it's done transferring, locate your phone on the sidebar and click it.  Then find the apps option above the picture of your iphone, you can select which apps you want or don't want on your phone.  After selecting your apps then you can sync.  Once you do this you should never have your problem anymore.

  • HT1386 every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5.  I cannot restore my apps or music!

    every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5.  I cannot restore my apps or music!

    when i try to sync my music which i have on my PC's itunes it will just not transfere on the phone. everything will sync [apps, videos, contacts] but the music will just not transfere.
    and when i try to download the music from the phone's itunes store it will say "Error. Tap again to retry".
    Thera are no more details i have! i have no idea why the songs will not sync and will not download!

  • Itunes shuts down every time i try to sync with my iPhone

    itunes shuts down every time i try to sync with my iPhone

    Well reading some other discussions i have found to try deauthirizing and reauthorizing, that didn't work. I guess i could remove iTunes and reinstall, but i hate to do that. Maybe I should take all the music off and sync and then try putting  it back on? Worked before i put music on there, but then there wasn't much to sync at that time. Anyone know of other possible causes that would make iTunes stop working?

  • Every time I try to sync my I phone to I tunes an error message comes up saying I do not have enough access to sync. How do I gain the access

    Every time I try to sync my I phone to I tunes an error message comes up saying I do not have enough access to sync. How do I gain the access

    While your iPhone is synching in iTunes, do the following:
    1.  Click on your iPhone's icon on the left.
    2.  Find and click on the "Tones" tab on the upper right of the iTunes display.
    3.  Choose the synch option you would like.

  • ITunes freezes every time I Try to Sync ipod Touch, help!

    Every time i try to sync my ipod touch 4G 32GB, i get this message saying "Adding files 20000 20015263.m4a" then iTunes freezes completely & i have no choice but to stop the sync From the ipod & disconnest it. Is there any way to stop this message from coming up? I really dont know what that file means. Please & Thank you

    WELl i found the answer to stop this
    as soon as you plug in your iphone
    GO TO MUSIC and make sure voice memos is not checked
    and erase all voice memos in phone + in itunes
    this should fix all this problems
    thanks for the post above it helped me.

  • Trust this computer keeps popping up every time I try to sync

    I have a iPhone 6 iOS 8.3, Macbook Pro and iTunes 12.1.2.27 and am having an issue with sync.
    In iTunes I can see my iPhone, but every time I try to sync a popup saying  - Sync failed due to this computer is no longer approved for purchased apps on this iPhone?
    I then approve the computer and it states that I now have 3 out of 5 approved computers. I then try to sync again but then the popup comes again?!?!
    Am I missing something or is this a bug?
    Any help is appreciated and thanks in advance :-)

    Hi, jmansa.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are consistently receiving a prompt regarding 'Trust this computer' and an authorization alert.  Here are a couple troubleshooting steps that I would start with.  If the issue persists, please let me know.  
    iTunes: How to reset the Lockdown folder
    If iTunes repeatedly prompts you to authorize your computer
    -Jason H.  

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