Every time I try to update iTunes it errors out on me, why does it do that?
Any help would be appreciated.
Hello,
Thanks for using Apple Support Communities.
I'm not sure if you have a Mac or a Windows PC, but to troubleshoot this issue follow the appropriate link below.
iOS: Device not recognized in iTunes for Windows
iOS: Device not recognized in iTunes for OS X
Take care,
Alex H.
Similar Messages
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I am really angry that I get this message every time I try to update Itunes.
“The File ‘C:/documents and settings\DEAN\Local Settings\Application Data\Apple\Apple Software Update\itunes.msi’ is not a valid installation package for the product itunes. Try to find the installation package ‘itunes.msi’ in a folder from which you can install itunes.
What kind of gobbledegook is that? Are you or Microsoft crazy. Us computer users need simpler instructions. Or you need to write your programs so that they work.
Signed,
Frustrated Apple User
Dean Weaver“The File ‘C:/documents and settings\DEAN\Local Settings\Application Data\Apple\Apple Software Update\itunes.msi’ is not a valid installation package for the product itunes. Try to find the installation package ‘itunes.msi’ in a folder from which you can install itunes.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I have I phone 5, every time I try to update it an error massage appear to me
I have I phone 5, every time I try to update it an error massage appear to me
Hello Hassan hamdy,
The following article can be quite useful for resolving update issues.
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275
Cheers,
Allen -
My MAC won't recognise our new Ipod 5. Everytime I try to update iTunes it tells me that I need a newer version.
Uopgrade your MacBook Pro to OSX 10.6.8 or higher so you can run the newest iTunes. Snow Leopard discs cost about $20 from Apple online (not available in retail stores).
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Can't find itunes.msi file also bonjour msi file
ive tried to uninstall itunes /bonjour/apple ect its says the installation source for tis product is not available. verify it exists,to accessit
i have a ipad2 / iphone 4/ and also a ipod and the software on my computer keeps freezing
can you help
Petehey ppl
the problem is tht it half way thorugh the process of update itunes, than a windows come up said couldn't find itunes.msi. i have try looking for it but i can't find it. i don't know what to do???
thank
spider1986 -
TS3212 how come every time i try to update itunes I get an error when its almost done downloading
10.6.0.40 I cant update itunes on my computer and I cant sync my new 5
What does the error message say? (Precise text, please.)
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HT2311 Every time I try to update iTunes, I get a message saying the request timed out.
I cannot upgrade iTunes. The internet is fine - nothing else times out.
Hey tonyincary
If you having an issue with upgrade process for iTunes, try downloading directly from the following page to resolve the issue.
iTunes Download
http://www.apple.com/itunes/download/
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I can't update the iTunes and my phone isn't working properly because of it
I'm having the same problem updating my iTunes to 10.5 . I can't sync my new phone until I do. I keep getting error message half way the update. It says I need to close iTunes before continuing. I don't have any programs open or running. I need help asap. Thanks.....
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Every time i try to update itunes i get error code 2330, What is it ?
niose it
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I get error every time I try to update my iTunes to 11.5.2 on my mac mini w/lion
I get an error message every time I try to update ITunes on my mac mini 10.8.3 while connected to the ap store....help?
You should probably post this in the iTunes forum to get a better chance of answers.
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Every time I try to update adobe reader I get error message stating failed
Every time I try to update adobe reader error message states trying to update to G:. How can I correct this?
What is your operating system?
What is the full and exact error message you're getting; post a screenshot if you don't want to type it all. -
i have the version of itunes the ios 7 update requires but every time i try to update my phone it says i need the itunes version 11.0.5 but i already have it?
You need iTunes 11.1 which is not available for download in google chrome or other browsers. The only browser it has worked for with me is Safari. Hope this helps!
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ITunes crashes every time i try and update genius.
I have itunes 10.1.2 and every time i try and update my genius it gets to 75% done and then I get the pin wheel and iTunes does not respond. I have heard people having this problem with older versions of iTunes but no one having it happen recently. Any help would be welcome.
A few others having this problem, and I'm sorry I've got nothing to offer. What I did get through Apple support was that because the error message is coming from Windows, it's not something "in" iTunes that's causing it. So it is some sort of incompatibility that has to be dealt with via Windows. Very disappointing, but will at least save you the grief of looking for a solution via iTunes -- there isn't one.
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Every time I try to update an app or download from iTunes a message appears 'unknown error has occurred' can anyone help as to why this would happen and how to fix the problem? Thanks
Are you using a proxy or a VPN to connect to the internet? If you are, this is possibly the reason why. I suggest using anothe connection which is not a proxy.
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Every time I try and update mu devices from my itunes account I get an error unknown error 9006
every time I try and update mu devices from my itunes account I get an error unknown error 9006
Hey burtonpg,
Thanks for the question. If you are receiving a 9006 error when attempting to update or restore your devices in iTunes, this usually means that there is a conflict with security software on your system:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Thanks,
Matt M.
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